felt they really care of their passenger. Awesome flying with KAL !
check-in in Manila it takes 2hrs very long line
Khuyết điểm: "Food and entertainment"
Ưu: "Cramped seats and no beverage service. No crew interaction."
Ưu: "Being on time, food, orderly"
Khuyết điểm: "Communication"
Ưu: "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Ưu: "crew was excellent and food was great"
Khuyết điểm: "boarding disorganized, business class seats were average and screens too small"
Ưu: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Khuyết điểm: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Ưu: "Great service. Seamless Transfer at Incheon aurprot. Courteous and helpful staff"
Ưu: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Khuyết điểm: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Ưu: "Well equipped economy class. More leg room than others. Food is ok."
Khuyết điểm: "Other carriers tend to be cheaper(but also not as good)"
Ưu: "good service"
Khuyết điểm: "Seats a little cramped"
Ưu: "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
Khuyết điểm: "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
Ưu: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Ưu: "We loved the extra leg room. Staff was execellent."
Khuyết điểm: "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
Khuyết điểm: "They need to offer more water on the flight. Had to keep asking."
Khuyết điểm: "a lot of engine noise so i could not sleep"
Khuyết điểm: "During 14 hour flight, meals were served at the beginning and at the end which comes to 10 hours in between. Between the two meals, they offered a snack of banana or brownie. My wife and I were starving. Terrible!"
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "Long flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
Khuyết điểm: "Food got me sick the next day....would have been great if wifi was available"
Ưu: "The crew and flight was awesome, would definitely fly with Korean air again."
Khuyết điểm: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Khuyết điểm: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Ưu: "Great smooth flight!"
Ưu: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Khuyết điểm: "Too much material in seatback pockets, couldn’t store anything"
Ưu: "They fixed my vegetarian meal issue by making sure I get it on the next flight."
Khuyết điểm: "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
Ưu: "Great Staff"
Khuyết điểm: "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."
Ưu: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Ưu: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Khuyết điểm: "Flight to BKK was on 747s my favorite plane."
Ưu: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Khuyết điểm: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Ưu: "The in-flight experience is just fine."
Khuyết điểm: "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "The flight attendants are great and very helpful"
Ưu: "timely services of the flight attendants,politeness as well"
Ưu: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Ưu: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Khuyết điểm: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Ưu: "The return flight food."
Khuyết điểm: "Uncomfortable seating"
Ưu: "Friendly staff and good good choices. Clean and new plane."
Ưu: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Khuyết điểm: "Refund policy"
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Ưu: "Good experince. Crew was fantastic."
Ưu: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
Khuyết điểm: "Boarding and long waiting time after arriving at the airport"
Ưu: "They have the best food;always offering drinks;have pleasant attendants"
Khuyết điểm: "Towards end of flight the headphones were failing...unclear sounds & volume fading.They can also improve on the audio selection"
Ưu: "Cleanliness of the restroom and hospitality"
Once again, great crew….. Fast, efficient, and helpful
Only thing i have to said is rough landing and food is not great so does the entertainment.
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
The service of this flight was wonderful, I love all of them
Ưu: "Crew took great care of us."
Khuyết điểm: "No complaints."
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Khuyết điểm: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Khuyết điểm: "Very professional and friendly crew. Food quality was excellent."
Khuyết điểm: "Boarding took forever and flight was delayed"
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "The crew amazing. Food was great"
Khuyết điểm: "Nothing"
Ưu: "All of the crews were polite and friendly, and the food was tasty."
Khuyết điểm: "If there're more variety of movies, that would be great."
Ưu: "Soo Much Food! Crew was very polite and helpful."
Khuyết điểm: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Easily upgrade to premium economy class"
Khuyết điểm: "Some staff lack of basic english"
Ưu: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Khuyết điểm: "in-flight Wifi is not working"
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Great crew. I easy transfer!"
Khuyết điểm: "Food was not great."
Ưu: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Ưu: "Friendly and helpful"
Ưu: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Ưu: "Same as above."
Khuyết điểm: "Flight was long. Didn’t get my seat preference"
Ưu: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Khuyết điểm: "Economy meal is not that great. Boarding should be by zone or by seat number."
Ưu: "I would recommend to everyone JAL"
Ưu: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
Khuyết điểm: "Selections of movies"
Ưu: "Nicest crew I have ever seen!"
Ưu: "Able to accommodate many dietary requirements and friendly crew"
Ưu: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Khuyết điểm: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Khuyết điểm: "Plane was very hot"
Ưu: "They were good at helping with problems being it was my first time on a plane."
Khuyết điểm: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Ưu: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Khuyết điểm: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Ưu: "Cabin staff. Special meal. Cleanliness."
Ưu: "A meal on a two hour flight is an amazing perk!"
Ưu: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Ưu: "cost performance"
Khuyết điểm: "non-flat seat"
Ưu: "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
Ưu: "Service was amazing and made me feel like I was in first class."
Khuyết điểm: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ưu: "The hospitality of the crew"
Ưu: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Khuyết điểm: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Khuyết điểm: "Same thing as above"
Ưu: "Overall flight was comfortable and staff was friendly."
Khuyết điểm: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Ưu: "Flight was on time. Staff was very friendly and courteous."
Khuyết điểm: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
Ưu: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Ưu: "The service was excellent and the seats were really comfortable"
Khuyết điểm: "The food choice was a bit poor"
Ưu: "The cabin crew is very nice , pleasant & the captain did a great job!"
Khuyết điểm: "Maybe a change in your food menu that you can include some continental items."
Ưu: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Khuyết điểm: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Khuyết điểm: "Could not enjoy the music and NHK news on the plane."
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Everything good accept food not good
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
They need to have a restroom in that big room that they seat you in before boarding.
Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Ưu: "Amazing crew, very nice and helpful."
Khuyết điểm: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ưu: "The staff was amazing"
Ưu: "I always like Singapore Airlines. They should continue to be the best."
Khuyết điểm: "Some flexibility to select food choices even if we book the flight in short notice."
Ưu: "Crew was okay"
Khuyết điểm: "Did not get the food I chose. Seats were not clean and clumsy"
Ưu: "Average flight"
Khuyết điểm: "Seats on this aircraft have very upright seats. Not very comfy"
Ưu: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Ưu: "Cabin crew knew how to work."
Khuyết điểm: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Khuyết điểm: "Very cramped. Worst leg of the journey"
Khuyết điểm: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Ưu: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Khuyết điểm: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Khuyết điểm: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Business seats were excellent"
Khuyết điểm: "All was good!"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Khuyết điểm: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Ưu: "Personal Touch!"
Khuyết điểm: "No such!"
Ưu: "the crews were very polite and very helpful"
Ưu: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Khuyết điểm: "Don't change anything!"
Ưu: "Loved the crew. Really helpful."
Khuyết điểm: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Ưu: "clean aircraft and friendly cabin crew"
Khuyết điểm: "uncomfortable seats, average meals, poor infotainment selection"
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "Great flight amazing service"
Ưu: "Customer service and food couldn't be better."
Ưu: "crews are energetic and warm welcoming passengers."
Khuyết điểm: "aircon temperature is too hot for seat 50H area."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "everything, excellent job"
Ưu: "The SIA crew is the most gentle and careful I have ever encountered."
Khuyết điểm: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Ưu: "Flight on time"
Khuyết điểm: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Khuyết điểm: "Food not so good"
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Ưu: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Khuyết điểm: "I'm good with everything as there was really no down side"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Service and Operation"
Khuyết điểm: "The plane ... its old, in need of a new interior as things are falling off and dirty ... Flew business class and although the service makes up for the old aircraft, i think SQ can do so much better !!!"
Ưu: "Awesome crew and food"
Khuyết điểm: "Seats were not comfortable.."
The flight was good, however the food is horrible AVML.
could not undertake this flight as I was denied boarding pass at the check in counter at the Houston airport, Texas, USA for my flight QA 714
Khuyết điểm: "Food options were very similar. And the pre-made meals are hit or miss"
Ưu: "Very pleasant and comfortable flight."
Khuyết điểm: "NA"
Ưu: "La tripulación excelente y nos dieron un obsequio"
Ưu: "The flight was on time"
Khuyết điểm: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Ưu: "Great food, great seats, everything was smooth overall"
Ưu: "The “mini-refrigerator” for beverage storage at the business class seat."
Khuyết điểm: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Khuyết điểm: "Boarding, restroom,"
Ưu: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Ưu: "Excellent service. Very comfortable business class seat. Arrived early"
Khuyết điểm: "Boarding & disembarking was via bus & stairs."
Khuyết điểm: "Seat comfort"
Ưu: "On time. No problems"
Ưu: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Ưu: "Excellent crew and food."
Khuyết điểm: "No WiFi."
Ưu: "Crew and their promptness to assist"
Khuyết điểm: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Ưu: "Crew was excellent."
Khuyết điểm: "Food."
Ưu: "price, comfort, food"
Ưu: "I was already travelling 5000km so I didn't notice anything"
Khuyết điểm: "Turbulences ... but it's ok."
Ưu: "Everything very smooth. Staff delightful and always helpful!"
Ưu: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Khuyết điểm: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "On time and 5 star service"
Ưu: "The Qatar Airways price."
Ưu: "Thank you to wonderful hard working Crew."
Khuyết điểm: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Ưu: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Khuyết điểm: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Ưu: "Stopover in Doha fun. The people are so friendly."
Khuyết điểm: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Khuyết điểm: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Ưu: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Khuyết điểm: "Nothing wrong every thing is good"
Ưu: "Nice flight attendants, frequent fluid services."
Khuyết điểm: "There was no Wifi in the plane."
Ưu: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."
Ưu: "Decent leg room. New plane."
Khuyết điểm: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Khuyết điểm: "Food serving took a while. And need improvements."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Khuyết điểm: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
Ưu: "On Time Cabin Crew great"
Khuyết điểm: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Ưu: "Cabin crew was pleasant and at least smiled."
Khuyết điểm: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Ưu: "Best airline in the sky"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "Great crew members.. Very helpful"
Khuyết điểm: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Khuyết điểm: "The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air."
Ưu: "Crew polite and efficient."
Khuyết điểm: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Khuyết điểm: "You charge me around $400 Australian dollar because the emigration change the trip until I get the permission to travel overseas that not my fault , why you charge me all this amount ??!! Please return my money"
The cabin was a bit warm. I was hope my next flight the cabin is a bit cooler.
Super smooth! I could not ask for more. Highly recommended airlines!
Ưu: "Very attentive and elegant!"
Khuyết điểm: "I was very pleased! Thank you!"
Khuyết điểm: "Rude flight attendant. Disgusting!"
Ưu: "After took off 5-6hours later very bad smalls comes from the bathroom."
Khuyết điểm: "Flight was late leaving San Francisco, connecting flight from Seoul to Manila was also late. Service was okay. Entertainment okay."
Khuyết điểm: "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."
Khuyết điểm: "Delayed and stuck inside of air plane for 3 hrs."
Ưu: "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "Great transfer lounge in Inc he on airport"
Ưu: "i like the simplicity. Asiana landed in korea Incheon which i love."
Khuyết điểm: "i had to pay 200$ for an extra bag which was overweight. maybe it’s my fault but 200$ is a lot"
Ưu: "Food is good"
Khuyết điểm: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Ưu: "On time, In flight service"
Khuyết điểm: "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
Ưu: "Kind and professional service."
Khuyết điểm: "Food I like to have was run out so I had to eat whatever available."
Ưu: "There’s no entertainment at bulk head."
Khuyết điểm: "All"
Ưu: "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
Ưu: "Crew was very nice..did all they could do"
Khuyết điểm: "Food terrible..seats not comfortable..few entertainment choices"
Khuyết điểm: "For whatever reason they had me go to the end of the line even though my ticket was for business class. I wasn’t upset, byt just a little confused. Other than that everyone else was pretty polite."
Ưu: "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
Ưu: "They took care of my mom's heavy luggage and changed her to better seat."
Khuyết điểm: "... 3) Upon landing in ICN, a connections Asiana staff, instead of an apology, shouted "Hurry up, you are late". I was not late; Their plane was late! 4) In ICN, the connection flight was also delayed by half an hour. We arrived so late that I missed the last airport limo bus & was forced to arrange alternate, more expensive, transport to my lodging accommodations. 5) while in ICN, I experienced the same Curt conduct from Asiana staff!"
Ưu: "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
Khuyết điểm: "the seats are not comfortable,"
Khuyết điểm: "Second meal was marginal"
Khuyết điểm: "Delay to board then delay in plane to take off"
Ưu: "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
Khuyết điểm: "Sometimes food but it's okay."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Khuyết điểm: "The plane got hot half-way through the flight."
Ưu: "Everything's was excelent. I was happy to chosen Asiana Airline"
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Ưu: "i liked the fact that we flew on an A-380. smooth embarkation and debarkation, plenty of leg room, excellent in-flight service and meals. the slippers and the toothbrush are nice extras that were highly appreciated."
Khuyết điểm: "in-flight entertainment could use some improvement on variety, both on music and movie selections."
Khuyết điểm: "1. The stewards were not friendly, especially she kept on forgetting to give me food since I was unfortunately sitting by the window next to 2 big men in the middle and aisle seats. 2. In LA while getting my luggages from the caroussel, I asked the porters 3 times to help me lift, but they ignored me and just attended to the ones with wheelchairs. Even if I'm not in a wheelchair, I am a seniour, and there are aches already in my body here and there. So that day, my back was aching til the following day. Lesson learned, other airlines are much much better than Asiana when it comes to treatment given to seniours. My first time to try, maybe the last."
Ưu: "I love the food and flight services."
Khuyết điểm: "I didn't like crews in Ohare. They do random size luggage carry. They say my luggage is not right size. Hello that not my fault according Samonite is right. Go tell the manufacture they do know how to measure according to Asiana guide line. She know right sizes and she doesn't want accept answer of his coworker. I do not want check in due is it my personal belongs are inside. Plus they disarray how to forum a line to board in."
Ưu: "The food was good, and the crew was friendly. Boarding was on time."
Khuyết điểm: "No leg room, no in flight entertainment."
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "A bit delayed but still arrived almost on schedule"
Ưu: "Crew was friendly from start to finish."
Ưu: "Great entertainment. Good selection on movies. Food is good."
Ưu: "I was given a great seat and the staff were thoughtful and kind"
Ưu: "Very comfortable, good service. Only thing I didn't like was the way they do the entertainment system. You change "channels" and to watch the thing you want you have to find it and then rewind to the beginning. The music channels loop after about 6 songs."
Ưu: "Cabin crew were charming and v. attentive. Food was particularly good. generous with additionals, food ,snacks,beverages etc. Decent leg room , comfortable seats."
Ưu: "Crew very polite and nice."
Khuyết điểm: "Plane was too hot, very uncomfortable. Entertainment was very limited."
Khuyết điểm: "Had issues getting our boarding pass for the second leg of the flight, lots of run around in Incheon airport that could've been avoided"
Ưu: "Flight crew was excellent, they were very attentive. My wife accidentally hit the call button and a stewardess came running over. Food was good and we got two options. which were good. I would definitely fly Asiana Airlines again."
Khuyết điểm: "The plane was an older 747 and so everything is a dated. My main complaint is not with the airline, but we booked using airline.com. In doing so, we were unable to pick our seats even though we booked seven months in advance."
Khuyết điểm: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Khuyết điểm: "Terrible customer service"