Flight attendants are accomodating and helpful. plane cabin is good and spacious (economy). i wish the food will improve more.
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Seating"
Khuyết điểm: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Crew was good, flight was on time."
Khuyết điểm: "They could have given the amenities, which I think they forgot"
Ưu: "Crew was very friendly. Food was good. Seat wasn’t bad."
Khuyết điểm: "Price should be a little less, comparable to that of Qatar Airways."
Khuyết điểm: "NA"
Ưu: "Crew, food, drinks, and seats were fantastic"
Ưu: "crew was attentive and seating was comfortable"
Khuyết điểm: "they could have changed snacks..I had the same pizza when travelled four years back."
Khuyết điểm: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."
Ưu: "Neat and clean. People at Newark airport"
Khuyết điểm: "Service of air host. Attitude of people at Dubai airport"
Khuyết điểm: "No choices for the quran listening."
Ưu: "The flight was very comfortable"
Khuyết điểm: "Operating remote control wasn’t working well ! It was frustrating !!"
Ưu: "Plane is good as usual"
Khuyết điểm: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Ưu: "Friendly crew, delicious food and the entertainment was above board."
Khuyết điểm: "n/a"
Ưu: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Khuyết điểm: "Though more comfortable than other flights like KLM, it was still a little cramped"
Ưu: "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Food was okay. Staff on plane. Ice"
Khuyết điểm: "I got singled out."
Khuyết điểm: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Ưu: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Khuyết điểm: "S"
Ưu: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Khuyết điểm: "Movie channels and music could be easier to use"
Ưu: "Service, atmosphere"
Ưu: "Business class on Emirates is superb. Nice cozy cubicle and lots of attention. The food was remarkably good. Really enjoyed the 16.5 hour flight. Made it very enjoyable."
Khuyết điểm: "good seevice spacious seat amazing crew"
Ưu: "Just superb. Even got a meal on a 40 minute flight!"
Khuyết điểm: "Long bus ride to the aircraft - thought we were driving to Muscat!"
Ưu: "Entertainment system really good - great choice and great screen sizel"
Khuyết điểm: "Lack of choice on main meal"
Ưu: "The time to board and arrival was on time"
Khuyết điểm: "They didn't have mango juice"
Ưu: "The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do."
Khuyết điểm: "Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else."
Ưu: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Khuyết điểm: "Boarding at JFK in New York could've been more organized. People were crowding near the gate and a line was formed much before the authorities actually allowed people to board. It was a long wait. And I wasn't able to hear my zone being called. Captain's announcements in the flights were also either not loud enough or not intelligible."
Khuyết điểm: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Khuyết điểm: "Nothing"
Ưu: "Excellent service in flight and nice food"
Khuyết điểm: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
Ưu: "The plane were newer. Larger monitor."
Ưu: "Great plane (new) Good food Boarding was very very smooth"
Khuyết điểm: "The crew was OK, some of them where a little "grumpy" There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi..... the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that."
Ưu: "Nice flight"
Khuyết điểm: "N/A"
Ưu: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Khuyết điểm: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Ưu: "The great customer service once on board was outstanding... great amenities and prompt return of requests..."
Khuyết điểm: "The Airline Denied my WhiteWater Kayak then Allowed 12 hours later 2 Kayaks of equal proportions. My whole trip was focused on having this kayak.. it forced our trip into confined abilities and completely took away from my overall experience in Africa... I want a free flight with a boat.. I can give you flight details of my last flight takken .. What do you say..?"
Ưu: "From the top to the bottom, everything was excellent except for..."
Khuyết điểm: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Ưu: "On time."
Khuyết điểm: "Food is so bad The crews they didn't helps also I ordered to change my food he ignored me and the seat is not comfort."
Ưu: "Crew and service were great. Food was very good."
Khuyết điểm: "Seats in economy are tight. Headphone jack is two pronged and no adapter so you are forced to use their cheesy headphones. Bring your own adapter."
Ưu: "food courtesy boarding"
Khuyết điểm: "seats"
Khuyết điểm: "food"
Ưu: "Free movies!!! Blanket and pillow provided. Also the crew was very attentive."
Khuyết điểm: "Switching of terminals to Fly Dubai"
Khuyết điểm: "The flight was delayed twice and then cancelled. Not a big deal. But there was only 1 ground staff to deal with the 250+ passengers. No other emirates personnel were around. It was chaotic and confusing. We finally arrived home at 10pm local time."
Khuyết điểm: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Khuyết điểm: "There was no wheelchair available at Dubai airport."
Ưu: "The seat and the flight were very good."
Really enjoyed the eade of check-in!
Ưu: "The crew and the food are amazing on Turkish airlines. The food is exceptional."
Khuyết điểm: "Boarding could be better organized."
Ưu: "Crew was excellent, meals were excellent."
Khuyết điểm: "More seating space but that won't happen."
Ưu: "Crew was professional, food was good."
Khuyết điểm: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"
Khuyết điểm: "Excelu some hgtv program on screen no anything else"
Ưu: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Khuyết điểm: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
Ưu: "Almost Everything"
Khuyết điểm: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "they delayed the flight so i lost my checked in connection"
Ưu: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Khuyết điểm: "The sounds of air was to much. I could hear the air outside and was bothering me."
Ưu: "Pilot did a smooth landing both the long flights."
Ưu: "Great entertainment systems"
Khuyết điểm: "Leg room was especially tight."
Ưu: "Surprising level for such a short flight."
Ưu: "Quick flight with breakfast"
Khuyết điểm: "Boarding process was a little bit chaotic"
Ưu: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Ưu: "The flight attendants are friendly and the entertainment was good"
Khuyết điểm: "We went through an additional 6 security check points between our connecting flight from Italy, after they said we wouldn't. I understand the precautions flying into D.C., however there was no posting of this, and they wouldn't let us use the bathroom at the airport. Also, the plane was very hot with little air flow. Loud crying children coughing everywhere, fresh air would be nice for the 11 hour flight."
Ưu: "Boarding and crew"
Khuyết điểm: "Food. The veg options were very bad."
Ưu: "The stewardesses were cute"
Ưu: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Khuyết điểm: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Ưu: "Operativity, cleaning, food,"
Ưu: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
Ưu: "Comfortable seats, roomy, good customer services on the plane"
Khuyết điểm: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
Khuyết điểm: "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."
Ưu: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Ưu: "Crew was friendly and a pretty decent meal was served."
Khuyết điểm: "The other passengers. :) Turkish was great, but the plane was only equipped with 90's in-seat entertainment."
Ưu: "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
Khuyết điểm: "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
Ưu: "Good Food, Comfortable Seats & Good Entertainment Options"
Khuyết điểm: "N/A"
Ưu: "Food was good for airline food."
Khuyết điểm: "Seats were smaller on this plane. I'm 6-2" and this flight my knees hit the chair in front of me."
Ưu: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Khuyết điểm: "Nothing. They were perfect!"
Ưu: "Overall, my first experience with Turkish Airlines was very good. They crew was friendly and the food and drinks were better than expected. The airplane had been updated so it was a nice flight."
Khuyết điểm: "Everything was fine."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "I like the overall trip!!"
Ưu: "The crew, the boarding , the entertainment,"
Khuyết điểm: "The food was not up to expectations"
Khuyết điểm: "Transfer to terminal was by bus from out on tarmac."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
Ưu: "Most things about the flight were great. The staff were friendly and I really appreciated the friendliness toward our four boys."
Ưu: "Plane was clean. Crew was nice. Good breakfast."
Khuyết điểm: "No entertainment."
Ưu: "The seats were actually comfy in economy. My layover was cheery at the Istanbul Airport."
Khuyết điểm: "You cant be worried too much about time...had a tight connection = detached from luggage. Fixed the next day."
Ưu: "This was our first time with Turkish Airlines. I love that an inexpensive flight gave such wonderful service. My favorite thing is that they treat children well. We will definitely use again."
Ưu: "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
Khuyết điểm: "It's a long flight but obviously there's nothing they can do about that"
Ưu: "The in flight experience is what I expected and was comfortable."
Khuyết điểm: "Th flight was extremely late and the airline did nothing to help accommodate. They put us into Istanbul at 2am which was far too late to check into our hotel for the one night and totally refused to get us into a hotel close by so that we didn't have to be at the airport for 13 hours before our flight. We booked a flight that was SUPPOSED to arrive at 6pm so we could get to the hotel at a decent hour and relax. They cancelled 2 flights for the day and put us sleeping in the airport at empty gates all night. The customer service was absolutely aweful and we got nothing but excuses about policy and being talked down to because we "could have chosen a flight early the next day" instead of coming the day before. We wanted to see the town for an evening!! This company has some of the worst desk people I've ever encountered anywhere!"
Ưu: "Good entertainment, USB charging for phone"
Khuyết điểm: "Bad seats, not very comfortable."
Khuyết điểm: "FROM TEL AVIV WAS BAD, LATE, NO KOSHER FOOD, MISSED CONNECTION. TO TEL AVIV OK.. BUT VERY LATE HOUR AS SCHEDULED."
Ưu: "Plenty of leg room. Fast boarding."
Khuyết điểm: "No in seat entertainment or charging capabilities."
Ưu: "Great food selection and lots of variety. Great customer service and friendly. Both teen ager kids enjoyed the entertainment selections Due to our 20+ hours layover in Istanbul to final destination Italy we booked the hotel in advance. While going we booked near by Sultanhat bazar and while coming back to USA we booked near airport. Airport hotel even cost more was not good as compare to other hotel. We had a very good time to visit Sultan bazar. Enjoyed chesnutt."
Khuyết điểm: "While flying from IAD to Istanbul leg space was really bad but remaining flight's were very comfortable throughout Italy"
Ưu: "I loved the complimentary Turkish delight and all the food provided. Not only were meals served on shorter flights, the food itself was very tasty. The crew was nice, if somewhat aloof, but everything was provided without having to ask. Pillows, blankets, and headphones. They also gave us these wonderful pouches with slippers, eye mask, toothbrush and toothpaste, and chap stick."
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Overall a pleasant flight.
Ưu: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Khuyết điểm: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Khuyết điểm: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Ưu: "Crew were excellent"
Khuyết điểm: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Ưu: "Crew good and seat OK but not exceptional for business class"
Khuyết điểm: "Food was average - main course could have been better. Range of movies ok but not great"
Ưu: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Khuyết điểm: "Move the drapes a few more inches back."
Khuyết điểm: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Khuyết điểm: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Ưu: "KLM STAFF WERE VERY PROFESSIONAL"
Khuyết điểm: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Ưu: "Newer plane, crew was amazing, seats were adjustable"
Khuyết điểm: "KLM crew exceed our expectations"
Ưu: "Crew was great and helpful despite oversight in my special meal."
Khuyết điểm: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Ưu: "Crew helpful. Food good."
Khuyết điểm: "Better range of movies please"
Ưu: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Khuyết điểm: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Khuyết điểm: "We had 4 hour delay causing a stop over at 3am. So yeah"
Khuyết điểm: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Ưu: "On time and friendly crew"
Khuyết điểm: "Boarding needs improvement"
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Khuyết điểm: "Turn the lights on early making it hard to sleep"
Khuyết điểm: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Khuyết điểm: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Ưu: "Face recognition was amazing"
Khuyết điểm: "Too hot on plane"
Ưu: "Crew was great, very nice"
Khuyết điểm: "Not enough legroom"
Ưu: "Comfortable and well laid out seat area"
Khuyết điểm: "Food was a little substandard for business class"
Ưu: "kLM staff was great."
Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"
Ưu: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Khuyết điểm: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Khuyết điểm: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Ưu: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Ưu: "Good multi media access and content"
Khuyết điểm: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Ưu: "Easy airport business"
Ưu: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Khuyết điểm: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Ưu: "Loved this 747! Crew was professional and food was very good."
Khuyết điểm: "We had a long wait (25 minutes) at the gate because we were early."
Ưu: "Quick (relatively) flight."
Khuyết điểm: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Ưu: "It was a short flight so it was O.K."
Khuyết điểm: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Ưu: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Khuyết điểm: "55 minute delay was not welcome."
Ưu: "Plane service"
Khuyết điểm: "1h30min delay at airport"
Ưu: "It was very comfortable"
Khuyết điểm: "The crew was great"
Ưu: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Khuyết điểm: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Khuyết điểm: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Ưu: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Khuyết điểm: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Khuyết điểm: "The food was not as usual."
Khuyết điểm: "Staff Curtsy and overall gestures!!"
Ưu: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Khuyết điểm: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Ưu: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Ưu: "The seat was very comfortable."
Khuyết điểm: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Ưu: "Crew was attentive. Timings were spot on."
Khuyết điểm: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Ưu: "All went right namely the seats but the luggage condition is the worst"
Khuyết điểm: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Ưu: "Entertainment system failed repeatedly."
Khuyết điểm: "Entertainment system failed repeatedly."
Ưu: "Good crew, as usual with Air France."
Khuyết điểm: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Ưu: "On time, no hassle."
Ưu: "Crew was wonderful and welcoming!"
Ưu: "Left on time. No turbulence."
Khuyết điểm: "Lost my luggage."
Ưu: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Khuyết điểm: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Ưu: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Khuyết điểm: "Boarding at CDG was awfully slow"
Khuyết điểm: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Ưu: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Ưu: "The crew was very gentile."
Khuyết điểm: "No enterteinment on the plane."
Ưu: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Khuyết điểm: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Ưu: "Crew was nice, too short of a flight to figure out more"
Khuyết điểm: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Ưu: "It was only 2 hours"
Khuyết điểm: "Small plane, no movies"
Ưu: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Ưu: "Over all everything was great, except the bags check in"
Ưu: "Good selection of movies"
Khuyết điểm: "Engine noise in the cabin is loud."
Khuyết điểm: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Ưu: "Food and wine was very good. Music selection was excellent."
Khuyết điểm: "Not enough leg room."
Ưu: "Their evacution video is interesting"
Khuyết điểm: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Ưu: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Khuyết điểm: "I just expected better toilet bag for business but what was given out was just basic."
Ưu: "Comfortable, hospitality and wonderful service"
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "That flight have been short"
Khuyết điểm: "Fly attendants have been in hurry when they served snack"
Khuyết điểm: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Ưu: "The noise-canceling headset is good."
Khuyết điểm: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Ưu: "Standard on most parts with pleasant staff"
Khuyết điểm: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Ưu: "Easy, fast, comfortable, no hassles"
Khuyết điểm: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Ưu: "Speed, courtesy of the flight attendants"
Khuyết điểm: "Landing was a bit rough, understandable due to the weather."
Ưu: "Hospitality of the flight attendants"
Khuyết điểm: "Toilets could hv been cleaned more often"
Khuyết điểm: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Khuyết điểm: "There are always delays. Today it was that internet was down."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Khuyết điểm: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Khuyết điểm: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Very ordinary experience. I suppose I should be grateful that I was flying to Barcelona and back to Boston for the price that I did. No food included during the 8 hour flight from Barcelona to Boston. What? Not even a snack? And that makes even less sense when you take into account that food was included during the flight from Boston to Madrid. Everything else was ‘meh’. Will be trying to avoid this airlines if I can. But sometimes the price trumps everything else.
They change the airplane for a low cost Level airplane. Imposible to spend 10h or try to sleep
While my bags were left behind, using Apple Trackers I was able to head straight to lost and found and report the issue, they located them in Madrid, and said they would be on the next flight and delivered to my hotel. Great service, other than the left behind bags. It was a short layover, it happens.
We purchased 2 business class tickets in June for a trip in September. We were downgraded to economy when we were told there were no seats left in business class. Still trying to get refund. Not flying Iberia again.
Ưu: "As usual Iberia sells you an Iberia ticket and sticks you on their low-cost line, Vueling - small seats, zero service. In flight wifi did not work except to take my money. Did not recieve email or load a webpage in the whole flight. Also crew was completely misinformed about COVID regulations in Spain - insisted we need a PcR test and QR code from online site and that was not true for travellers from Italy. Bush league airline; not what it used to be."
Khuyết điểm: "Everything"
Khuyết điểm: "Not loosing my bags"
Khuyết điểm: "They lost my suitcase"
Khuyết điểm: "The gates were announce at the time of boarding. No enough time to get the gate"
Khuyết điểm: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Ưu: "Not much to like."
Khuyết điểm: "The crew at the gate needs a serious lesson on customer service. They are the rudest people ever and can’t speak an ounce of English. They give a bad impression towards Spain in general and the courtesy provided within. There was no entertainment onboard and no food/drink served."
Ưu: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Khuyết điểm: "A bit more space for placing magazines etc would be welcome"
Ưu: "Delay of 1 hour, but flight was good!"
Ưu: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Khuyết điểm: "Travel notifications should mention documentation requirements."
Khuyết điểm: "WiFi didn’t work. Seats were ridiculously small but it got me to Paris safe and sound, and that’s what matters most."
Ưu: "Clean and fairly new aircraft. Good flight"
Khuyết điểm: "Ground staff more helpful"
Ưu: "boarding is quick"
Khuyết điểm: "crew push you hurry. and the space is too small."
Ưu: "Nothing, it was awful"
Khuyết điểm: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"
Ưu: "Friendly staff"
Khuyết điểm: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Khuyết điểm: "It took a very long time to drop bags because there were only three people at the Iberia desks."
Khuyết điểm: "Tiny food. Late one hour."
Ưu: "Movie selection. Decent room in each seat. 2x4x2 setup is nice."
Khuyết điểm: "Bad service. Attitude from flight attendants. Food just okay."
Ưu: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Ưu: "It was a great experience. The crew was helpful and kind."
Khuyết điểm: "All but two toilets were out of order halfway through the flight."
Ưu: "On time, polite, comfortable"
Khuyết điểm: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Ưu: "Very friendly"
Khuyết điểm: "Food"
Ưu: "Time and flight was ok"
Khuyết điểm: "The size of the seats"
Ưu: "Loved the service and the plane"
Khuyết điểm: "seats are uncomfortable."
Ưu: "Great and on time"
Khuyết điểm: "Nothing all good"
Khuyết điểm: "Al llamar a Iberia(horas antes de nuestro vuelo)para informarles que por llegar a Venecia a bordo de un crucero y este no poder entrar a puerto en hora por motivos de la neblina y por esa razon no poder llegar en tiempo nosotros al vuelo,nos dijeron que no podiamos volar con ellos desde el vuelo de Madrid al otro dia a Miami y solo nos ofrecieron otro vuelo para 3 dias despues y con un precio bastante alto,conclusion que siendo una compania tan reconocida poco nos ayudaron, por no decir practicamente en nada,"
Ưu: "the flight crew was cordial and efficient. we arrived on time."
Khuyết điểm: "The planes were older and the seats were not comfortable for the length of the flights."
Ưu: "The crew was great, we were on time and the food was airplane great"
Khuyết điểm: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Ưu: "Vivo en Madrid. Estuve de vacaciones en Venecia."
Ưu: "Everything was pretty good"
Khuyết điểm: "The seats were kind of tight."
Ưu: "The senior flight attendant was responsive."
Khuyết điểm: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"
Ưu: "Good deal and good service!!"
Khuyết điểm: "Not very Organized at boarding!!"
Ưu: "Everything was above what I experienced with other airlines."
Ưu: "It was nice and cool inside the plane."
Khuyết điểm: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Ưu: "The only part of this flight that was good was when I deplaned at the end"
Khuyết điểm: "The flight was delayed. We sat in the plane waiting for 1.5 hours. Passengers were not addressed as to why we were not moving. During this time the air conditioning was off and it was too hot. The crew was very rude and nowhere to be found most of the flight. I was extremely thirsty and crew was upset when I asked for water"
Khuyết điểm: "Cramped by ok"
Khuyết điểm: "Seat recliner broken at 21B so seat will not stay in upright position. Passenger bouncing through out flight banging my knees. Passenger behind continually kicking my seat, passing people grabbing seats and jerking it. NOT A FUN RIDE"
Ưu: "Everything fine. Attendants very good"
Khuyết điểm: "Everything fine"
Ưu: "It would be much better to get water more often and maybe a few snacks"
Ưu: "The fly was on time"
Khuyết điểm: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Ưu: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Khuyết điểm: "The food could be better"
Ưu: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."
Ưu: "on time departure"
Khuyết điểm: "the seats were very cramped, with minimal leg room."