Flight attendants are accomodating and helpful. plane cabin is good and spacious (economy). i wish the food will improve more.
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Seating"
Khuyết điểm: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Crew was good, flight was on time."
Khuyết điểm: "They could have given the amenities, which I think they forgot"
Ưu: "Crew was very friendly. Food was good. Seat wasn’t bad."
Khuyết điểm: "Price should be a little less, comparable to that of Qatar Airways."
Khuyết điểm: "NA"
Ưu: "Crew, food, drinks, and seats were fantastic"
Ưu: "crew was attentive and seating was comfortable"
Khuyết điểm: "they could have changed snacks..I had the same pizza when travelled four years back."
Khuyết điểm: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."
Ưu: "Neat and clean. People at Newark airport"
Khuyết điểm: "Service of air host. Attitude of people at Dubai airport"
Khuyết điểm: "No choices for the quran listening."
Ưu: "The flight was very comfortable"
Khuyết điểm: "Operating remote control wasn’t working well ! It was frustrating !!"
Ưu: "Plane is good as usual"
Khuyết điểm: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Ưu: "Friendly crew, delicious food and the entertainment was above board."
Khuyết điểm: "n/a"
Ưu: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Khuyết điểm: "Though more comfortable than other flights like KLM, it was still a little cramped"
Ưu: "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Food was okay. Staff on plane. Ice"
Khuyết điểm: "I got singled out."
Khuyết điểm: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Ưu: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Khuyết điểm: "S"
Ưu: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Khuyết điểm: "Movie channels and music could be easier to use"
Ưu: "Service, atmosphere"
Ưu: "Business class on Emirates is superb. Nice cozy cubicle and lots of attention. The food was remarkably good. Really enjoyed the 16.5 hour flight. Made it very enjoyable."
Khuyết điểm: "good seevice spacious seat amazing crew"
Ưu: "Just superb. Even got a meal on a 40 minute flight!"
Khuyết điểm: "Long bus ride to the aircraft - thought we were driving to Muscat!"
Ưu: "Entertainment system really good - great choice and great screen sizel"
Khuyết điểm: "Lack of choice on main meal"
Ưu: "The time to board and arrival was on time"
Khuyết điểm: "They didn't have mango juice"
Ưu: "The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do."
Khuyết điểm: "Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else."
Ưu: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Khuyết điểm: "Boarding at JFK in New York could've been more organized. People were crowding near the gate and a line was formed much before the authorities actually allowed people to board. It was a long wait. And I wasn't able to hear my zone being called. Captain's announcements in the flights were also either not loud enough or not intelligible."
Khuyết điểm: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Khuyết điểm: "Nothing"
Ưu: "Excellent service in flight and nice food"
Khuyết điểm: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
Ưu: "The plane were newer. Larger monitor."
Ưu: "Great plane (new) Good food Boarding was very very smooth"
Khuyết điểm: "The crew was OK, some of them where a little "grumpy" There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi..... the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that."
Ưu: "Nice flight"
Khuyết điểm: "N/A"
Ưu: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Khuyết điểm: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Ưu: "The great customer service once on board was outstanding... great amenities and prompt return of requests..."
Khuyết điểm: "The Airline Denied my WhiteWater Kayak then Allowed 12 hours later 2 Kayaks of equal proportions. My whole trip was focused on having this kayak.. it forced our trip into confined abilities and completely took away from my overall experience in Africa... I want a free flight with a boat.. I can give you flight details of my last flight takken .. What do you say..?"
Ưu: "From the top to the bottom, everything was excellent except for..."
Khuyết điểm: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Ưu: "On time."
Khuyết điểm: "Food is so bad The crews they didn't helps also I ordered to change my food he ignored me and the seat is not comfort."
Ưu: "Crew and service were great. Food was very good."
Khuyết điểm: "Seats in economy are tight. Headphone jack is two pronged and no adapter so you are forced to use their cheesy headphones. Bring your own adapter."
Ưu: "food courtesy boarding"
Khuyết điểm: "seats"
Khuyết điểm: "food"
Ưu: "Free movies!!! Blanket and pillow provided. Also the crew was very attentive."
Khuyết điểm: "Switching of terminals to Fly Dubai"
Khuyết điểm: "The flight was delayed twice and then cancelled. Not a big deal. But there was only 1 ground staff to deal with the 250+ passengers. No other emirates personnel were around. It was chaotic and confusing. We finally arrived home at 10pm local time."
Khuyết điểm: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Khuyết điểm: "There was no wheelchair available at Dubai airport."
Ưu: "The seat and the flight were very good."
Really enjoyed the eade of check-in!
Ưu: "The crew and the food are amazing on Turkish airlines. The food is exceptional."
Khuyết điểm: "Boarding could be better organized."
Ưu: "Crew was excellent, meals were excellent."
Khuyết điểm: "More seating space but that won't happen."
Ưu: "Crew was professional, food was good."
Khuyết điểm: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"
Khuyết điểm: "Excelu some hgtv program on screen no anything else"
Ưu: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Khuyết điểm: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
Ưu: "Almost Everything"
Khuyết điểm: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "they delayed the flight so i lost my checked in connection"
Ưu: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Khuyết điểm: "The sounds of air was to much. I could hear the air outside and was bothering me."
Ưu: "Pilot did a smooth landing both the long flights."
Ưu: "Great entertainment systems"
Khuyết điểm: "Leg room was especially tight."
Ưu: "Surprising level for such a short flight."
Ưu: "Quick flight with breakfast"
Khuyết điểm: "Boarding process was a little bit chaotic"
Ưu: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Ưu: "The flight attendants are friendly and the entertainment was good"
Khuyết điểm: "We went through an additional 6 security check points between our connecting flight from Italy, after they said we wouldn't. I understand the precautions flying into D.C., however there was no posting of this, and they wouldn't let us use the bathroom at the airport. Also, the plane was very hot with little air flow. Loud crying children coughing everywhere, fresh air would be nice for the 11 hour flight."
Ưu: "Boarding and crew"
Khuyết điểm: "Food. The veg options were very bad."
Ưu: "The stewardesses were cute"
Ưu: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Khuyết điểm: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Ưu: "Operativity, cleaning, food,"
Ưu: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
Ưu: "Comfortable seats, roomy, good customer services on the plane"
Khuyết điểm: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
Khuyết điểm: "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."
Ưu: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Ưu: "Crew was friendly and a pretty decent meal was served."
Khuyết điểm: "The other passengers. :) Turkish was great, but the plane was only equipped with 90's in-seat entertainment."
Ưu: "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
Khuyết điểm: "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
Ưu: "Good Food, Comfortable Seats & Good Entertainment Options"
Khuyết điểm: "N/A"
Ưu: "Food was good for airline food."
Khuyết điểm: "Seats were smaller on this plane. I'm 6-2" and this flight my knees hit the chair in front of me."
Ưu: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Khuyết điểm: "Nothing. They were perfect!"
Ưu: "Overall, my first experience with Turkish Airlines was very good. They crew was friendly and the food and drinks were better than expected. The airplane had been updated so it was a nice flight."
Khuyết điểm: "Everything was fine."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "I like the overall trip!!"
Ưu: "The crew, the boarding , the entertainment,"
Khuyết điểm: "The food was not up to expectations"
Khuyết điểm: "Transfer to terminal was by bus from out on tarmac."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
Ưu: "Most things about the flight were great. The staff were friendly and I really appreciated the friendliness toward our four boys."
Ưu: "Plane was clean. Crew was nice. Good breakfast."
Khuyết điểm: "No entertainment."
Ưu: "The seats were actually comfy in economy. My layover was cheery at the Istanbul Airport."
Khuyết điểm: "You cant be worried too much about time...had a tight connection = detached from luggage. Fixed the next day."
Ưu: "This was our first time with Turkish Airlines. I love that an inexpensive flight gave such wonderful service. My favorite thing is that they treat children well. We will definitely use again."
Ưu: "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
Khuyết điểm: "It's a long flight but obviously there's nothing they can do about that"
Ưu: "The in flight experience is what I expected and was comfortable."
Khuyết điểm: "Th flight was extremely late and the airline did nothing to help accommodate. They put us into Istanbul at 2am which was far too late to check into our hotel for the one night and totally refused to get us into a hotel close by so that we didn't have to be at the airport for 13 hours before our flight. We booked a flight that was SUPPOSED to arrive at 6pm so we could get to the hotel at a decent hour and relax. They cancelled 2 flights for the day and put us sleeping in the airport at empty gates all night. The customer service was absolutely aweful and we got nothing but excuses about policy and being talked down to because we "could have chosen a flight early the next day" instead of coming the day before. We wanted to see the town for an evening!! This company has some of the worst desk people I've ever encountered anywhere!"
Ưu: "Good entertainment, USB charging for phone"
Khuyết điểm: "Bad seats, not very comfortable."
Khuyết điểm: "FROM TEL AVIV WAS BAD, LATE, NO KOSHER FOOD, MISSED CONNECTION. TO TEL AVIV OK.. BUT VERY LATE HOUR AS SCHEDULED."
Ưu: "Plenty of leg room. Fast boarding."
Khuyết điểm: "No in seat entertainment or charging capabilities."
Ưu: "Great food selection and lots of variety. Great customer service and friendly. Both teen ager kids enjoyed the entertainment selections Due to our 20+ hours layover in Istanbul to final destination Italy we booked the hotel in advance. While going we booked near by Sultanhat bazar and while coming back to USA we booked near airport. Airport hotel even cost more was not good as compare to other hotel. We had a very good time to visit Sultan bazar. Enjoyed chesnutt."
Khuyết điểm: "While flying from IAD to Istanbul leg space was really bad but remaining flight's were very comfortable throughout Italy"
Ưu: "I loved the complimentary Turkish delight and all the food provided. Not only were meals served on shorter flights, the food itself was very tasty. The crew was nice, if somewhat aloof, but everything was provided without having to ask. Pillows, blankets, and headphones. They also gave us these wonderful pouches with slippers, eye mask, toothbrush and toothpaste, and chap stick."
The flight was a disaster in all aspects, was treated like an animal. I paid 2k for this ticket, felt suffocated even asked if I could get an upgrade to business class but got denied. Never ever flying with etihad again. Been a valued customer for years. Never again.
The Etihad ground staff didn’t communicate about new flight timings in bengaluru & didn’t escort or help passengers when we are stuck in security. Other airlines took responsibility to escort passengers. The food was good AUH- BLR; AUH- WAS . Others like WAS- AUH & BLR- AUH. Food was horrible. Etihad looting money in name baggage policy. No communication to passengers about cabin baggage policy.
Ưu: "The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food."
Khuyết điểm: "Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight."
Ưu: "Crew were responsive. 787 has more legroom & better recliner, window shading was amazing"
Khuyết điểm: "Vegetarian food quality needs improvement"
Khuyết điểm: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Ưu: "Good seating space, good service"
Khuyết điểm: "Average for business class. Didn't get value"
Ưu: "Efficient airline, friendly staff."
Khuyết điểm: "Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money."
Khuyết điểm: "Rushed boarding at ccj"
Ưu: "Crew is ok. Seat was comfortable."
Khuyết điểm: "Vegetarian food was terrible and of no quality. The inflight tamil and Hindi movies could have been better and newer."
Ưu: "I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable."
Khuyết điểm: "Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible."
Khuyết điểm: "No sweets were served in any meals. Not even a chocolate candy."
Ưu: "Crew tried to make the best of the situation. Food"
Khuyết điểm: "How do you seat my wife, my 2 year old daughter and me all seperatly from each other and since our first flight from London refuse to change our seats for us. Knowing that we couldn’t choose our seats when checking in initially!!! We were not the only ones separated on this trip and we all had to sweet talk each other so we could swap and sit together. This makes the life of the crew so hard as it is not their fault and clearly many people were affected!! Lastly stop using small planes for your Brisbane flights!!!!!!! We pay good money and deserve better. This is not the first time"
Ưu: "Good and crew were very goid"
Khuyết điểm: "Seats were very hard and very cramped for such a long flight"
Ưu: "I'd never flown Etihad before and had a 13 hour flight followed by a 5 hour flight with them so I went in with fingers crossed for a good experience. My flight from JFK to Abu Dhabi was on an A380 and it was a spectacular plane. The crew was amazing the entertainment selection was great, the bathrooms were clean - it was a great experience."
Khuyết điểm: "I have no complaints other than it would have been nice to be able to go online and have a look at my seating & have the option to change my seat. Fortunately I didn't need to change my seat but it would be nice to have the option to at least look."
Ưu: "Same as Above"
Khuyết điểm: "Same as Above"
Ưu: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
Khuyết điểm: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."
Khuyết điểm: "Small seats-space limited."
Ưu: "Staff are efficient."
Ưu: "Ample storage available in window seat. Window seat for solo business traveler is nice; private."
Khuyết điểm: "Boarding very inefficient- rushed out of Premium Lounge to go to the pre-screening for return to US - finished and at the gate sent back to a nearby lounge with just enough time to sit down for a few minutes."
Ưu: "On this leg the general courtesy was great especially one particular hostess, Nikita. The movies and certain music on the menu were a good range."
Khuyết điểm: "The food! 12 hours of mediocrity in a aluminium foil. My wife and my hand held consoles were not working and hence we couldn't use our reading light besides some other functional limitations. An elderly lady sitting in front of me had a bad bout of chills because of the cabin temperature (most probably) the staff never followed up on the help that fellow passengers had given to the lady. My prior two flights with this airliner were much worse My A380 experience in the Emirates has been MUCH more spacious and great meals with a predictably jollier staff. Qatar airways can perhaps even top that. The only thing I feel etihad has over these better rivals is the convenience of the US Immigration. As a NATIONAL CARRIER of the UAE, I'm quite unimpressed and disappointed."
Khuyết điểm: "Food and it was too cold aircobdition"
Ưu: "Crew members went above and beyond but they can only do so much with what they are provided with (food was horrible)"
Khuyết điểm: "Food, Woren out seats."
Khuyết điểm: "Lost baggage at LA after deboarding no body guide from where to collect baggage where to go all mismanaged"
Ưu: "Customer service"
Khuyết điểm: "No complaints."
Khuyết điểm: "Everything. They are excrllent."
Ưu: "It was such a long flight with almost 15 hours of travel. So, I was bit worried. But the flight crew was all set to make us comfortable. Their patience, attention to all requirements and efficiency really impressed me."
Ưu: "A wide variety of entertainment available on board"
Khuyết điểm: "The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Ưu: "Everything, it was on time, the Crew was so nice, the food and beverage was excellent, I am grateful. I really Appreciate the airline."
Khuyết điểm: "Nothing"
Khuyết điểm: "No legroom. Inattentive stewards."
Ưu: "A380 is great."
Khuyết điểm: "The food was not so good."
Ưu: "Seating and inside flight everything was good"
Khuyết điểm: "My luggage was tested with 2 machines and it was shown under 23 kgs but as i went on airport it showed me 27 kgs. I couldn't return anything and i had to pay over wieght fees. It was a shock for me."
Khuyết điểm: "plane was an older model a bit noisy inside"
Ưu: "all things like"
Khuyết điểm: "nothing"
Ưu: "Service Seats Flight attendants"
Ưu: "Flight attendant manager is particularly friendly courteous and professional. I felt my obligation to mention that to the airline company."
Khuyết điểm: "Seat is not very comfortable. One of the passengers kept window shutter open throughout the flight. Wish they insisted to close so passengers can sleep. A baby was crying for a long time but what can you do?"
Ưu: "Service in the Economy class was a nightmare. The air hostesses do not respond fast, take hours to get a glass of water and sometimes even don't bother to get you what you have asked for."
Ưu: "The crew was attentive and genuinely friendly / helpful."
Khuyết điểm: "Many passengers were rude, standing in the aisle near the entry to the restroom / galley area. The crew repeatedly asked them to sit and they would sometimes ignore then outright and other times sit for a short while only to get up once again. For me the seat cushion was a bit hard for such a long flight."
Ưu: "Food was good. The lavatories were clean."
Khuyết điểm: "Crew behavior needs to be better. I guess in economy, generally the crew tend to be condescending."
Khuyết điểm: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."
Ưu: "the journey, staff and overall experience"
Khuyết điểm: "nil"
Khuyết điểm: "The fact that I had a layover of 22 hours and they didn't provide us with a room."
Ưu: "Nothing to like."
Khuyết điểm: "The check-in cashier was very rude. maybe she should retake the course in hospitality. Again, it was operates by AA so what should I expect?"
Ưu: "The staff as helpful and attentive"
Ưu: "I did receive my bag, even I reserve business class."
Khuyết điểm: "I did receive my bag, even I reserve business class."
Khuyết điểm: "Major delay in boarding. Then we had to stop at Mumbai for hours. No clear explanation was made. They didn't provide us wifi, we couldn't reach our families to let them know."
Khuyết điểm: "5 hours of delay , change in gate ."
Ưu: "Aircraft fleet and airport is good. Good infrastructure."
Khuyết điểm: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
While my bags were left behind, using Apple Trackers I was able to head straight to lost and found and report the issue, they located them in Madrid, and said they would be on the next flight and delivered to my hotel. Great service, other than the left behind bags. It was a short layover, it happens.
We purchased 2 business class tickets in June for a trip in September. We were downgraded to economy when we were told there were no seats left in business class. Still trying to get refund. Not flying Iberia again.
Ưu: "As usual Iberia sells you an Iberia ticket and sticks you on their low-cost line, Vueling - small seats, zero service. In flight wifi did not work except to take my money. Did not recieve email or load a webpage in the whole flight. Also crew was completely misinformed about COVID regulations in Spain - insisted we need a PcR test and QR code from online site and that was not true for travellers from Italy. Bush league airline; not what it used to be."
Khuyết điểm: "Everything"
Khuyết điểm: "Not loosing my bags"
Khuyết điểm: "They lost my suitcase"
Khuyết điểm: "The gates were announce at the time of boarding. No enough time to get the gate"
Khuyết điểm: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Ưu: "Not much to like."
Khuyết điểm: "The crew at the gate needs a serious lesson on customer service. They are the rudest people ever and can’t speak an ounce of English. They give a bad impression towards Spain in general and the courtesy provided within. There was no entertainment onboard and no food/drink served."
Ưu: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Khuyết điểm: "A bit more space for placing magazines etc would be welcome"
Ưu: "Delay of 1 hour, but flight was good!"
Ưu: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Khuyết điểm: "Travel notifications should mention documentation requirements."
Khuyết điểm: "WiFi didn’t work. Seats were ridiculously small but it got me to Paris safe and sound, and that’s what matters most."
Ưu: "Clean and fairly new aircraft. Good flight"
Khuyết điểm: "Ground staff more helpful"
Ưu: "boarding is quick"
Khuyết điểm: "crew push you hurry. and the space is too small."
Ưu: "Nothing, it was awful"
Khuyết điểm: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"
Ưu: "Friendly staff"
Khuyết điểm: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Khuyết điểm: "It took a very long time to drop bags because there were only three people at the Iberia desks."
Khuyết điểm: "Tiny food. Late one hour."
Ưu: "Movie selection. Decent room in each seat. 2x4x2 setup is nice."
Khuyết điểm: "Bad service. Attitude from flight attendants. Food just okay."
Ưu: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Ưu: "It was a great experience. The crew was helpful and kind."
Khuyết điểm: "All but two toilets were out of order halfway through the flight."
Ưu: "On time, polite, comfortable"
Khuyết điểm: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Ưu: "Very friendly"
Khuyết điểm: "Food"
Ưu: "Time and flight was ok"
Khuyết điểm: "The size of the seats"
Ưu: "Loved the service and the plane"
Khuyết điểm: "seats are uncomfortable."
Ưu: "Great and on time"
Khuyết điểm: "Nothing all good"
Khuyết điểm: "Al llamar a Iberia(horas antes de nuestro vuelo)para informarles que por llegar a Venecia a bordo de un crucero y este no poder entrar a puerto en hora por motivos de la neblina y por esa razon no poder llegar en tiempo nosotros al vuelo,nos dijeron que no podiamos volar con ellos desde el vuelo de Madrid al otro dia a Miami y solo nos ofrecieron otro vuelo para 3 dias despues y con un precio bastante alto,conclusion que siendo una compania tan reconocida poco nos ayudaron, por no decir practicamente en nada,"
Ưu: "the flight crew was cordial and efficient. we arrived on time."
Khuyết điểm: "The planes were older and the seats were not comfortable for the length of the flights."
Ưu: "The crew was great, we were on time and the food was airplane great"
Khuyết điểm: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Ưu: "Vivo en Madrid. Estuve de vacaciones en Venecia."
Ưu: "Everything was pretty good"
Khuyết điểm: "The seats were kind of tight."
Ưu: "The senior flight attendant was responsive."
Khuyết điểm: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"
Ưu: "Good deal and good service!!"
Khuyết điểm: "Not very Organized at boarding!!"
Ưu: "Everything was above what I experienced with other airlines."
Ưu: "It was nice and cool inside the plane."
Khuyết điểm: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Ưu: "The only part of this flight that was good was when I deplaned at the end"
Khuyết điểm: "The flight was delayed. We sat in the plane waiting for 1.5 hours. Passengers were not addressed as to why we were not moving. During this time the air conditioning was off and it was too hot. The crew was very rude and nowhere to be found most of the flight. I was extremely thirsty and crew was upset when I asked for water"
Khuyết điểm: "Cramped by ok"
Khuyết điểm: "Seat recliner broken at 21B so seat will not stay in upright position. Passenger bouncing through out flight banging my knees. Passenger behind continually kicking my seat, passing people grabbing seats and jerking it. NOT A FUN RIDE"
Ưu: "Everything fine. Attendants very good"
Khuyết điểm: "Everything fine"
Ưu: "It would be much better to get water more often and maybe a few snacks"
Ưu: "The attendants/crew were kind and efficient"
Khuyết điểm: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Ưu: "The fly was on time"
Khuyết điểm: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Ưu: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Khuyết điểm: "The food could be better"
Ưu: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."
Ưu: "on time departure"
Khuyết điểm: "the seats were very cramped, with minimal leg room."
Ưu: "Extremely disapointed of the way i had to find what airline was in charge of the flight. I almost missed it. I had to ask 3 different airlines, nobody could help me, i had to change terminal. Etc... Very stressful. Kayak explained very badly. I think about writing a review on your website and others"
Khuyết điểm: "Read"