The miss my one bad bag. All of my cloths were in that bag
Ưu: "Food was good but served in a unorganized manner, drinks and food was not sequentially served as normally."
Khuyết điểm: "The flight attendants were not polite and difficult to understand. They closed two of the lavatories for themselves. I’m not impressed with Emirates."
Ưu: "The crew were awesome"
Khuyết điểm: "The film choice was poor"
Ưu: "Crew is professional, caring. Excellent experience"
Ưu: "Noce ride. Cabin crew was very friendly and helpful"
Khuyết điểm: "Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight"
Khuyết điểm: "I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued."
Khuyết điểm: "The seats were so uncomfortable , the leg space was too small ."
Ưu: "I love everything about Emirates."
Khuyết điểm: "N/A"
Ưu: "At least inform me that bag is left behind so i wont walk around around baggaage belt for hours at the destination it happend both sides thanks"
Khuyết điểm: "Waiting inconvenience"
Ưu: "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Liked The service and the spacious airplanes"
Khuyết điểm: "No choice left for dinner and would have loved a snack"
Ưu: "Excellent service with very friendly staff. Everything ran so smoothly. For such a large aircraft I expected to have to queue up for boarding and exiting. No queuing, everything was so coordinated."
Khuyết điểm: "There was nothing that displeased me on this trip."
Khuyết điểm: "Still flying . I lost my first hotel night what to doooo"
Ưu: "What I like is the food served, the entertainment, and the toilet."
Khuyết điểm: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Spacious for the kid to walk"
Khuyết điểm: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Khuyết điểm: "Worse food Old flight Late boarding"
Ưu: "The staff was excellent"
Khuyết điểm: "The wet bun for a snack was terrible."
Khuyết điểm: "1 day late , no refund for tle lost ticket in Seattle"
Ưu: "The aircraft (a 777) and the on-board amenities and service."
Khuyết điểm: "Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport."
Khuyết điểm: "They missed me for breakfast despite my being awake and trying to get their attention. Then they ran out of one of the choices for both dinner and breakfast. This despite the plane being less than capacity. Also there were so many empty seats in the back but I noticed that some people were still being packed in like the flight was full. Emirates should do a better job of assigning seats to make as many people comfortable as possible."
Ưu: "Good facilities, food and entertaniment. Seat comfort not so good."
Ưu: "Good space for economy class"
Khuyết điểm: "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
Ưu: "It was amazing...i didn't even know i was in the air...the food was delicious.....the Emirates was amazing....i wish all my flights can be this pleasant!!!!"
Khuyết điểm: "There was nothing i didn't like"
Khuyết điểm: "They recently started charging unnecessary excess fees for overweight. I traveled from Seattle to Hyderabad via Dubai. I carried my cabin bag from Seattle with weight of 9kgs and purchased few duty free items of 2kgs(2 liquor bottles and1 dates box). They have asked me to pay $150 for excess weight. One passenger traveled from Houston with a bag of 11kgs. Items include 1 laptop documents and tablet. She didn't shop in Dubai. She was allowed in Houston but was charged $100 in Dubai for same weight."
Ưu: "More legroom in economy class for the 10 hour flight between Newark and Athens."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Liked the space & also entertainment."
Khuyết điểm: "Food was not good at all. My 12 year old couldn't eat at all."
Ưu: "Check in was smooth, flight was smooth and pleasant. Great food, great entertainment choices, great seat company. Best part was the hotel provided during my layover in the wee hours of the morning. I was able to sleep well and shower and was therefore more relaxed during the ensuing 14 hour flight."
Ưu: "The flight was on time."
Khuyết điểm: "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
Khuyết điểm: "WiFi services were inadequate."
Ưu: "It's was my favorite traveling"
Ưu: "In flight entertainment was suoerb and even had live TV."
Khuyết điểm: "Food was not good"
Ưu: "Very nice check in, because the people weren't rude. They accepted my luggage and gave me my passes."
Khuyết điểm: "Everything was great!"
Khuyết điểm: "How one of your crew member expressed herself to another crew member regarding the passenger next to me. just because he asked her what type of vegetable were in the eggs. Your crew member was very inconsiderate. All she had to do was answer the question and not make any other comment to her co-worker (Joyanne) about how she wish they (meaning ) passengers would read the menu. I was very disappointed about her comment. Even worst, to see how inconsiderate she was and how she did not even considered if this gentleman could read, or did not have his eyewear. I believe her comment was unnecessary and inappropriate at the time. I could not quite get her name, but she does not need to deal with the public."
Khuyết điểm: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Ưu: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Khuyết điểm: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Ưu: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Khuyết điểm: "Nothing"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Khuyết điểm: "I did not see on the website that in order to get Dubai Connect you were meant to spend a certain amount of money. I thought it was due to an eight-hour layover. I have done it on two other flights. When I arrived people had me running all over the place trying to get information on why I was not eligible. If I knew it was based on rate or it was clearer on the website I would not have booked the flight."
Ưu: "Your airline is always striving to be ahead of the game. You are ON TIME, friendly and efficient. If you fly where I need to go I will fly Emirats!!!"
Ưu: "Everything.Comfortable seats very friendly and accommodating staff.Prompt limo service to and from airport.No hassels"
Ưu: "I will only fly Emirates when available to my destination from now on."
Khuyết điểm: "Staff crew was amazing"
Ưu: "ALL seats were super comfortable, the LCD screens were like suer HD! Crew was warm and everything was just perfect!"
Khuyết điểm: "Crew didnt know about baggage transfer procedures from Emirates to JetBlue (Dubai - Boston _ pittsburgh). Knowing this shall ensure 100% customer satisfaction."
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Airbus 350. Very good experience"
Khuyết điểm: "Crew was jumpy. I expect them to be a little more gentle serving food."
Ưu: "Upgraded to premium economy."
Khuyết điểm: "NA"
Ưu: "Was pleasantly upgraded from Economy to Business."
Ưu: "My answer on first leg of flight from Mnl to Hkg goes with this one."
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Khuyết điểm: "Nothing"
Ưu: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Khuyết điểm: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Khuyết điểm: "Food options listed on menu were not available. Breakfast was served so late that crew said not enough time to make/serve hot coffee or tea. During flight no crew ever came around to offer more water or liquid between meals. TV was in German with no instructions on how to change language to English. Bathrooms were not kept clean. Also, when boarding at the HK airport, after disabled and families, everyone was asked to board at the same time which resulted in one very long line of several hundred people."
Khuyết điểm: "Was not able to change my flight"
Khuyết điểm: "Delay flight and slow boarding and leaving plane."
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "Arrival in time"
Khuyết điểm: "Everything was good"
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Everything was great !"
Khuyết điểm: "Food was average"
Ưu: "I liked the crew, the food, comfort. Everything made my travel experience great"
Ưu: "The crew are great and the food is good .Excellent service"
Khuyết điểm: "Nothing"
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "Tiny chocolate"
Khuyết điểm: "Everything wlse"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "The crew is nice. You can order snacks in between meals."
Khuyết điểm: "Our flight was cancelled and we were automatically placed on another EARLIER flight and we weren't notified. I found out the morning of our original flight, as our new flight was about to board. I still haven't figured out who was responsible for this snafu - the airline or Webjet.com. Webjet customer service was horrible and offensive when I tried to explain to them what happened; they said it was my responsibility to check the time. I would disagree - the customer is ultimately supposed to get an email notifying them of the flight change, giving them options. Based on that phone call with Webjet, I will NEVER do business with them again. As for the flight cancellation issue - if Kayak could help me get to the bottom of this, that would be appreciated."
Ưu: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Khuyết điểm: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
Ưu: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Khuyết điểm: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
Khuyết điểm: "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
Khuyết điểm: "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Khuyết điểm: "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
Ưu: "Cathay Pacific provided excellent service."
Khuyết điểm: "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"
Ưu: "Very nice crew and stuff , clean plane, clean facilities. Everything is superb."
Khuyết điểm: "NOTHINNG"
Ưu: "The crew was very cordial and respectful.We spilled our water on the seat and they quickly helped us to clean it up without any fuss or accusation."
Khuyết điểm: "The food did not smell delicious. My son was already feeling quite ill from the previous trip and could not eat."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Khuyết điểm: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Ưu: "Food! Service!"
Khuyết điểm: "Legroom..."
Khuyết điểm: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Khuyết điểm: "I was bumped from my flight. Suspect it was because flight was booked thru kayak instead of directly with airline. Will not do that again"
Khuyết điểm: "They changed my seat at the gate, will be filing a claim to Turkish airlines."
Ưu: "almost everything"
Khuyết điểm: "Old entertainment system with no choice of movies"
Khuyết điểm: "Ok"
Ưu: "Service great."
Khuyết điểm: "Seats were three across very cramped and uncomfortable."
Khuyết điểm: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Ưu: "Entertainment, and the plane which felt really new and comfy."
Khuyết điểm: "Food was a bit boring (because it was such a short flight, I suppose)"
Khuyết điểm: "Movies didn't work well"
Khuyết điểm: "seats were definitely narrow"
Khuyết điểm: "Leg space on this flight was less compared to other flights I had with TK."
Ưu: "I can't remember the flight experience, so I assume it was fine."
Khuyết điểm: "I can't remember the flight experience, so I assume it was fine."
Ưu: "great vegetarian food"
Khuyết điểm: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Khuyết điểm: "Delay 1 hour!"
Ưu: "Food good movie selections and Nice staff"
Khuyết điểm: "Nothing"
Khuyết điểm: "Seats too close"
Khuyết điểm: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Ưu: "The quality of their team"
Khuyết điểm: "Crew was ok"
Khuyết điểm: "There was no personal monitor to watch movies during the flight"
Ưu: "good entertainment system good legroom new airplane"
Khuyết điểm: "lowered the food standards compared to previous flights flight was late"
Khuyết điểm: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Khuyết điểm: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Khuyết điểm: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Khuyết điểm: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Ưu: "Overall it was a smooth flight except for few minor issues."
Khuyết điểm: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Ưu: "That the plane didn't crash."
Khuyết điểm: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Khuyết điểm: "The delay, the service, the fact that my bag was only delivered to me two days after I landed, and after receiving the bag I discovered that it had been opened and things were missing."
Khuyết điểm: "multimedia"
Khuyết điểm: "the fact that in my flight from turkey back to isreal the boarding guy added in hand written something that look like curse i got pic.... and was not nice ... dont know if it was because of the late time or hes mind was disturbed ... you dont act like this ... i do not know what he add but i dont think its a bless"
Khuyết điểm: "to hot, very hot!!!"
Khuyết điểm: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Khuyết điểm: "Small chairs and no entertainment system"
Khuyết điểm: "The company lost my baggage"
Ưu: "Comfortable seat, quick boarding and deplaning"
Khuyết điểm: "No in seat entertainment, bad food"
Ưu: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Khuyết điểm: "Nothing"
Ưu: "the food is great, very good multimedia system"
Khuyết điểm: "bread was cold!! food asn't so good"
Ưu: "The crew on the flight were very nice"
Khuyết điểm: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Ưu: "Crew were very nice and professional."
Khuyết điểm: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Ưu: "Aside from the crew and their patience, nothing"
Khuyết điểm: "Everything aside from the crew"
Ưu: "the crew was nice"
Khuyết điểm: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Ưu: "Excellent and cooperative staff. It was a smooth flight."
Khuyết điểm: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Ưu: "See above"
Khuyết điểm: "See above"
Ưu: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Ưu: "Was given lounge access, quick easy boarding, very organized."
Khuyết điểm: "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"
Khuyết điểm: "Got me there, no worries."
Ưu: "Food, the entertainment selection"
Khuyết điểm: "The crew"
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Khuyết điểm: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Khuyết điểm: "No beer or wine served on this international flight."
Khuyết điểm: "Reservation online"
Khuyết điểm: "Reservation online"
Ưu: "We love how they service food and drink."
Khuyết điểm: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Ưu: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Ưu: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Khuyết điểm: "The flight had small video screens but no place to plug in a headset so consequently o sound."
Ưu: "The plane was new and the food was fresh."
Ưu: "The system cancelled my ticket & need to buy a new ticket"
Khuyết điểm: "Non action from airline & IRRESPONSIBLE replies from customer service"
Ưu: "It went smoothly from start to finish"
Ưu: "I only fly Vietnam airlines within Vietnam."
Ưu: "Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam."
Ưu: "The team in international flight are less stress. More smiling and more organized"
Khuyết điểm: "No entertainment for 1.30h flight"
Ưu: "on time. no hassles."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "Reasonably well organised Nice veg meal Attentive pleasant staff"
Khuyết điểm: "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
Ưu: "The clean and modern aircraft."
Khuyết điểm: "The food could be improved"
Ưu: "Loved the pod seating in business class. Very confirtable"
Ưu: "In-flight meals for the Asian routes were nice."
Khuyết điểm: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Ưu: "Tube entry into aircraft rather than bus"
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
Ưu: "Very good experience especially compared to USA airlines"
Ưu: "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
Khuyết điểm: "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Khuyết điểm: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Ưu: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
Khuyết điểm: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
Ưu: "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
Khuyết điểm: "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
Khuyết điểm: "staff on ground and in flight was unfriendly"
Khuyết điểm: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Ưu: "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Khuyết điểm: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Ưu: "On its Airbus A 350 Vietnam Airlines recently introduced a new arrangement for the Premium Economy Section. This is the only aircraft used on the SGN-CDG line. Before they had a lay-out of 3-3-3 seats across, strictly identical with the Economy section. It is now 2-4-2, giving some more space to sit comfortably. All seats have now a fixed separation, with the possibility of placing a glass or other small objects on top of it; they look like a smaller version of the old Business Class seats. In the first row the design of the fold-up screens has been improved. Previously some invaded the personal space of the neighbour, as I had experienced last October (my knee still remembers it). Well done. Prem Economy is worth the difference in pricing."
Khuyết điểm: "In Premium Economy Vietnam Airlines used to serve a lavish breakfast menu. Most of it was sent back as waste, because so many passengers (e.g. French) are accustomed to a minimalist continental breakfast. All this lavishness has disappeared now. While I understand the reason why, I wonder why they also eliminated the small portion of jam or jelly. Only butter is available to spread (spread?) on the tiny bun. It would be a nice touch to have also some jelly. Also during the night shift they used to offer some nice sandwiches to sleepless passengers. Now only pots of instant noodles are offered on demand. These pots are not well adapted for European passengers."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "I had an over all position experience flying with Vietnam Airlines."
Khuyết điểm: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
Khuyết điểm: "Food is so boring.."