Khuyết điểm: "They don’t offer refunds only vouchers. That robbery for anyone traveling internationally, they cannot use a voucher in a year"
Ưu: "No the crew weren’t amazing & the seats were just okay. The flight was pretty full. The guy driving made two safe landings at Avalon"
Khuyết điểm: "Jetstar - c,mon, it’s an airborne bus really."
Ưu: "Arrived ahead of schedule"
Ưu: "Nice crew inside the plane"
Khuyết điểm: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."
Ưu: "No intermediate stop"
Khuyết điểm: "Economy seats very uncomfortable, very noisy toilette"
Ưu: "The touch down landing was PERFECTLY smooth!! Thank you Captain!"
Khuyết điểm: "Small walkway and seats."
Ưu: "Good coffee"
Khuyết điểm: "A better selection of movies"
Khuyết điểm: "Nothing...all went very well, arrived early, suitcase came quickly."
Ưu: "Seat was comfortable."
Ưu: "Most importantly on time and friendly staff."
Khuyết điểm: "For a discount airline everything was as expected. As said above, being in time and friendly employees made it an excellent flight."
Ưu: "it was fast and effective"
Khuyết điểm: "nothing"
Khuyết điểm: "Easy to book and check in"
Ưu: "Small flight"
Khuyết điểm: "Nothing to say because small aircraft"
Ưu: "one crew member appeared to authentically greet and farewell clients with a twinkle in his eyes."
Khuyết điểm: "many of the other crew members appeared to actively dislike their job and to treat passengers disrespectfully,"
Ưu: "I did like the price of airfare. The aircraft was clean."
Khuyết điểm: "No legroom, no complementary snacks or drink. No entertainment."
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "I luved the attendants and the service"
Khuyết điểm: "THE AIRPORT IS NOT IN MELBOURNE! We had to hire an Uber for 100 dollars to drive us the hour to Melbourne. It should be clearer when booking this airport is significantly farther away. It would have been more convenient and economical to fly into melbournes international airport."
Ưu: "Service on the plane and in the terminal was good"
Khuyết điểm: "Walking on the runway to the plane was uncomfortable with wind rai and noise"
Khuyết điểm: "And no announcements re the delay until the very last minute."
Ưu: "Attention to details"
Khuyết điểm: "Lack of snacks"
Ưu: "the actual flight was fine"
Khuyết điểm: "When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?"
Khuyết điểm: "Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again."
Khuyết điểm: "Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg."
Ưu: "Avalon is quiet, decent facilities"
Khuyết điểm: "Should give water on the flight. Didn’t buy food didn’t use entertainment"
Khuyết điểm: "It was good flight"
Khuyết điểm: "Rude ground staff."
Ưu: "I had a very good experience. When you fly with Jetstar, you need to be aware of a few things: it is a no frills airline. Therefore, (1) you need to eat before you board, bring your own food, or pay for any food / drink on the flight, (2) you have virtually no luggage allowance. Make sure you call them and pay for your luggage BEFORE you go to the airport. The pre-pay prices are very reasonable, but they are dramatically more if you wait to add luggage until arrival at the airport. Overall, the personnel were very friendly, and it was a good flight...just make sure that you are aware of what I just mentioned."
Khuyết điểm: "Didn't realize when I booked I'd be charged $60 for a lightweight duffel, one way. Will not repeat."
Ưu: "And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat."
Ưu: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit."
Khuyết điểm: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit. Now in flight service provided except water on request."
Khuyết điểm: "At the check in counter the clerk charged me for 9kgs of extra weight but didn't ask me about a carry on which would have entitled me to 7kgs and I could have made a carry on to reduce my fees."
Khuyết điểm: "it is a good deal only when there is no luggage, so flyer beware!"
Khuyết điểm: "Eat and sleep"
Ưu: "The fact that we tried to check our bags 10 minutes too early but the bag check desk used the ten minutes to train new staff and allowed us to shave $25 off a potential bag weight fee."
Khuyết điểm: "Need to repeat several times if you change a gate number for our flight."
Ưu: "The flight was on time and the landing was very smooth"
Khuyết điểm: "N/a"
Khuyết điểm: "Booked flight, due to Visa issues, couldn't use flight. Attempted to resolve, would have cost more than original booking to do anything with it. Customer service was happy to tell me either no or it will cost a lot of money. So not recommended Jetstar."
Khuyết điểm: "With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft"
Ưu: "Efficiency, timeliness, friendly crew"
Khuyết điểm: "1. Center of seat was so thin I could feel some part of the structure pushing against my spine to the point of discomfort. 2. Temperature was quite cold for both flights (row 19 & 21). Not sure if it was my location or something else, but I fly a fair amount and the temp was below what was comfortable for me."
Ưu: "On checking in, they charged us a penalty fee, and then our flight got cancelled at the last minute without any options to get back to the city in time for work. Had to book a last minute flight with a different airline and couldn't get luggage back in time to take it along!"
Ưu: "boarding and crew were great"
Khuyết điểm: "if I put on one more kilo I would not fit in a seat, I am 90kg"
Ưu: "Debbie at Avalon was very kind and helpful!"
Khuyết điểm: "Upon boarding a flight from Sydney to Avalon I was told my duffel bag was too large to carry on the plane even though I had been allowed to fly a few days prior with the same bag. I even placed my bag in the sizer at the gate but she still told me it was too large and "too heavy" although she did not weigh nor pick up my bag. About 5 minutes prior I had seen her walk a guitar that had been gate checked down to the plane. My bag was not so lucky. I arrived at Avalon and my bag didn't. My bag was going to arrive on the next plane which wasn't coming in for 3 hours. We were staying about an hour from the airport and boarding an early morning flight from Tullamarine to Los Angeles. Deliveries of missed luggage ceased 2 hours before my bag was due at the airport and didn't commence until after I was due at Tullamarine the next morning. The flight attendant who made me check my bag was on my flight and easily could have told me my bag wouldn't be making it on our flight but she didn't. She was rude, smug, and unaccomodating. The customer service representative at Avalon, Debbie, was more than helpful trying to figure out the best option for me to retrieve my luggage before my flight home to Los Angeles. She made a stressful situation a little less so. Thank you Debbie!"
Khuyết điểm: "Website was not clear on baggage policy during booking and upon checking in, we were slammed with baggage fees of $160.00 NZ for each bag. Not happy."
Ưu: "We packed very light for a ten-day trip to Australia (two small carry one, a messenger bag and a tote). Nevertheless, we ended up spending $50 each to check bags. So much for a bargain flight."
Khuyết điểm: "It is one awful airline. First they fly from Avalon airport which is too far from Melbourne. Then they have a scheme to overcharge you for luggage. We went with two carry on, small suitcases and they charged us 100 Austrlian dollars. Nothing is offered on the plane. Service is bad all around. AWFUL"
Ưu: "Easy boarding from front and rear of plane."
Khuyết điểm: "Extra fees for baggage, very high $$."
Ưu: "Inexpensive, relatively speaking."
Khuyết điểm: "The fact that they did not mention ahead of time that if I check bag at airport there was going to be a 50 dollar charge but if I had checked the night before on line only a 25 dollar charge. That does not seem fair expecially since they don't seen you email or anything telling you this in advance. The ticket agent at the airport told me."