Ưu: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Khuyết điểm: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Ưu: "Terrific hot breakfast in bus. class"
Khuyết điểm: "Window did not darken like the others."
Khuyết điểm: "Wifi on klm"
Khuyết điểm: "When its rain we shouldn’t walk to the air plain"
Khuyết điểm: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Ưu: "Usual faultless KLM experience"
Khuyết điểm: "Nothing."
Ưu: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Ưu: "The crew was informative"
Khuyết điểm: "Inflight sandwiches"
Ưu: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Ưu: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Khuyết điểm: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Ưu: "Just as I expected. And I made my last connection easily."
Ưu: "Food and service"
Khuyết điểm: "Working wifi would be good. Better A/C. More comfortable seats"
Ưu: "General flight journey"
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Ưu: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Khuyết điểm: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Ưu: "Friendly and efficient crew. Flights were on time if not even early."
Ưu: "The service"
Khuyết điểm: "The food."
Khuyết điểm: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Ưu: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Khuyết điểm: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Ưu: "Very friendly onboard personnel - I really had kind of homy feeling."
Ưu: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Khuyết điểm: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Ưu: "Shirt flight but well catered, boarding was efficient and quick."
Khuyết điểm: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Ưu: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Ưu: "Crew was great, very nice"
Khuyết điểm: "Not enough legroom"
Ưu: "Comfort was better than on the previous Dash-8. Food was OK."
Khuyết điểm: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Khuyết điểm: "Didn’t happen."
Ưu: "Professional crew. Good boarding."
Khuyết điểm: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Khuyết điểm: "Boarding was confusing and disorganized"
Ưu: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Khuyết điểm: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Ưu: "Overall everything was ok."
Khuyết điểm: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Ưu: "Sandwich was incredibly tasty (although not much filling)"
Khuyết điểm: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Khuyết điểm: "The streaming service didn’t work"
Ưu: "I got some rest"
Khuyết điểm: "unable to charge my phone or watch movies"
Ưu: "Service, technology"
Khuyết điểm: "Could not print by boarding card and was not allowed to board in Amsterdam"
Ưu: "The staff was very helpful and professional. Promp response to calling for attention."
Khuyết điểm: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Ưu: "The flight crew was nice. Plane departed/arrived on time."
Khuyết điểm: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Ưu: "The staff was extremely pleasant. Food was good!"
Khuyết điểm: "Have no complaints"
Ưu: "Seats were comfortable"
Khuyết điểm: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Ưu: "Good efficient flight crew friendly and helpful"
Ưu: "Cabin crew very pleasant"
Khuyết điểm: "Lost our bags, little sympathy from staff"
Ưu: "Everything - Checkin, crew, food, entertainment"
Khuyết điểm: "Nothing"
Ưu: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Ưu: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Khuyết điểm: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Ưu: "Short flight friendly crew"
Khuyết điểm: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."