The Korean Air flight left on time from Washington and the service on the flight was adequate but nothing special. The Jin Air flight for my second leg from Seoul to Bangkok was very much subpar. There was very little meal service and no entertainment whatsoever for a 5 1/2 hour flight. I didn’t read the fine print careful enough. I will avoid in the future any flight with Jin Air as a subsidiary of Korean Air.
They ran out of the bibimbap in economy
Khuyết điểm: "In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service"
Ưu: "The crew was excellent!"
Ưu: "Clean facilities and polite staff. Very short flight"
Ưu: "Crew was amazing. But the seat could have been more comfortable."
Khuyết điểm: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Ưu: "Plane in excellent condition. Service outstanding."
Khuyết điểm: "Nothing special about the food, but it's not a big deal. Would fly them again."
Ưu: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Khuyết điểm: "Need to improve the food qyality"
Khuyết điểm: "Let me change my ticket due to a death in the family."
Ưu: "The flight was comfortable and service was good"
Khuyết điểm: "In flight entertainment movies were limited"
Ưu: "bibinba(korean food）was very good rfor me."
Khuyết điểm: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ưu: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Khuyết điểm: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Food. Entertainment system."
Khuyết điểm: "late departure"
Khuyết điểm: "Delayed flight"
Ưu: "The food is outstanding, the on-board service is wonderful."
Khuyết điểm: "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Ưu: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Considerate Staff"
Khuyết điểm: "Business would be better; customs in Seoul are very slow."
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "re you trying to register for? ~ Garrett"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Excellent service and food."
Khuyết điểm: "Nothing"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "seat size is okay,"
Khuyết điểm: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Ưu: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Khuyết điểm: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "I liked everything!"
Ưu: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Ưu: "The food"
Khuyết điểm: "Economy seating was tight"
Khuyết điểm: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Ưu: "Friendly efficient service by crew at check-in and in-flight"
Khuyết điểm: "Super tight space with very little leg rooms and no in-flight entertainment"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Khuyết điểm: "fleas bite me & my hubby what U think?"
Ưu: "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
Khuyết điểm: "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Ưu: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Khuyết điểm: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Ưu: "First class service even n economy."
Ưu: "I liked everything, their friendly and professional service a board!"
There was a little delay in the boarding
Ưu: "Awesome crew"
Khuyết điểm: "Old seating"
Ưu: "Very caring, and pay full attention to passengers."
Khuyết điểm: "Better food quality, more movies please."
Ưu: "Crew was good. The food was good quality."
Khuyết điểm: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Ưu: "Crew was amazing and very comfortable seat"
Khuyết điểm: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Khuyết điểm: "Old man next to me couldn’t keep his arm on his side."
Ưu: "One of the best service! Thank you!"
Ưu: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Khuyết điểm: "Movies and musics more variables from all over the world."
Ưu: "Great crew and comfort for economy class."
Khuyết điểm: "Food could be better"
Ưu: "A taste of Japan food."
Khuyết điểm: "None"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Ưu: "Pleasant crew, good food. Standard flight as one would expect."
Ưu: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Khuyết điểm: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Ưu: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Khuyết điểm: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Khuyết điểm: "Everything the whole team was great."
Ưu: "The food and staff were great."
Ưu: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
Khuyết điểm: "the smell inside the airplane"
Ưu: "More space than usual between chairs. Crew is friendly."
Khuyết điểm: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Ưu: "Overall comfort was good"
Khuyết điểm: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "The crew was nice."
Khuyết điểm: "Dinner"
Ưu: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Khuyết điểm: "The food met airline standards, which are generally pretty low."
Khuyết điểm: "The VOML food"
Khuyết điểm: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
Ưu: "Service in side."
Khuyết điểm: "Air host listen on time"
Ưu: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Food, staff, and entertainment."
Khuyết điểm: "Tight space and the tray was on the dirty side."
Ưu: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Khuyết điểm: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Ưu: "High quality fit out, amazing flight crew, great food."
Khuyết điểm: "Movie selection could be greater."
Ưu: "leg room; extra seat between us"
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Ưu: "Most all."
Khuyết điểm: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Ưu: "Nice new plane"
Khuyết điểm: "Delayed boarding"
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Ưu: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Khuyết điểm: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Khuyết điểm: "Wifi should be free"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Khuyết điểm: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
Ưu: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Khuyết điểm: "The seats were very tight."
Ưu: "the crew was friendly and efficient."
Khuyết điểm: "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
Khuyết điểm: "Long security lines"
Ưu: "No delay in schedule"
Khuyết điểm: "expect more movie variety"
Comfort plus is nice and made experience better but not sure I’d pay for it again.
No complaints. Good overall.
Good flight, good service
We got delayed so much I almost missed my connection but I understand safety first.
Last minute change to our terminal and gate made our well-planned departure hectic and less enjoyable experience. Luckily we were at the airport 2 hours before the scheduled flight. We were moved from Terminal 2 to Terminal 4 right when we arrived at the gate. Although Delta had a shuttle that allowed us to move terminals without going through security a second time, the shuttle dropped us off at the bevy of the terminal. We had to walk over 3 miles to get to the very last gate, and the moving escalators were out-of-order. It also did not have any bathrooms or fast food, even just hot coffee, nearby. After reaching our gate, my son who has asthma was sweaty and had to use his inhaler again.
The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
The Delta crew were very snotty towards the customers. It was awkward and uncalled for.
My luggage was left behind from the initial destination due a weight limitation. I have no idea when I will get my items but this is a huge disappointment. Luckily, I didn't have anything urgent in that bag. I wish they were clear with passengers before the flight took off.
Ưu: "I had a safe flight and enjoyed the movies available to me."
Khuyết điểm: "Better care of luggage and better customer service"
Khuyết điểm: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
Khuyết điểm: "Not a thing!"
Khuyết điểm: "Breakfast could have been offered."
Ưu: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Khuyết điểm: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Ưu: "Very attentive staff"
Khuyết điểm: "I have no complaints"
Khuyết điểm: "Took forever to wait in line to board this relatively small plane."
Ưu: "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
Khuyết điểm: "Late departure"
Ưu: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Khuyết điểm: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Ưu: "I have flown with Delta for a number of trips now. I seem to receive middle seat allocations even with the freqent flyers partnership with Virgin Velosity program shared."
Khuyết điểm: "My seat allocation."
Ưu: "Not much"
Khuyết điểm: "Business aisles are one way only, very impractical. Bathrooms are tiny unlike 777 and the seats are not good, i dislike the narrow feel of the feet well and there is noooo storage for shoes or amything else..what fail. And the door thing is a joke. I will make zero effort to fly this equipment...777 is the best after loosing the 747."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Clean new plane. Very nice"
Khuyết điểm: "Nothing."
Ưu: "I love flying Delta. We left on time and even landed about 20 minutes early and all our baggage was at baggage claim by the time we got there. There is also a great amount of tv/movie options to choose from on board. The flight went by so quickly."
Ưu: "The take off and landing were very smooth and the crew was nice."
Khuyết điểm: "Crying baby aboard"
Ưu: "Late, crowded, bumpy"
Ưu: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Khuyết điểm: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Ưu: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
Ưu: "I can take an isle seat."
Ưu: "Great movie selection"
Khuyết điểm: "All was great"
Ưu: "Made it out of Detroit that same day! Friendly flight attendants!"
Khuyết điểm: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Khuyết điểm: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Ưu: "Not applicable"
Khuyết điểm: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Khuyết điểm: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Ưu: "We were two for two on not being able to understand the gate agents announcements. Please keep in mind that not everyone flies frequently. I'm convinced that the routine of the job blinds both the TSA and airline employees to this fact. Clear and concise instructions would be great, regulars will continue to ignore you. So no harm, no foul."
Khuyết điểm: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Ưu: "The flight attendants in this flight were amazing. By far the best I have had in a very long time."
Ưu: "Tv on flight"
Khuyết điểm: "Flight attendant skipped me for drinks"
Ưu: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Khuyết điểm: "No entertainment."
Ưu: "At least there was a free shuttle to the discounted rate hotel."
Khuyết điểm: "There was not enough time to run to the connecting flight. Was told they could not wait, yet then the plane sat on the runway for 25+ min. Had to get a hotel and rebook the flight. Very poor experience flying Delta."
Ưu: "Staff was friendly, seats were about as comfortable as any other flight."
Khuyết điểm: "Nothing in particular"
Khuyết điểm: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("
Khuyết điểm: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Khuyết điểm: "it took 7hours due to storms"
Ưu: "As always seats are spacious"
Khuyết điểm: "They weren't selling food on this flight which is entirely too long to be without a meal"
Ưu: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Khuyết điểm: "Sears not assigned until boarding."
Khuyết điểm: "No free meals."
Flight delayed. Offered hotel voucher on the phone but then airline wouldn't provide one at the airport where we missed our connection due to the delay
delayed repeatedly w/ no explanation and then cancelled flight now means no way ti make connection and not rebooked
Can't understand why my luggage didn't make the plane to Raleigh
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
We sat at the gate for over 30 minutes due to poor communication with ground support. Thus we missed our connection at Heathrow to Manchester. We had to leave terminal and get re- ticketed and go through security again. Not very customer friendly. The instructions at customs on where to go were very poor. American Airlines should have addressed this in flight and provided assistance
Ưu: "Overall very good flight!"
Khuyết điểm: "Nothing much!"
Khuyết điểm: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Khuyết điểm: "Yes"
Ưu: "Great food"
Khuyết điểm: "Need a polite crew"
Ưu: "Flight attendant was a little rude"
Ưu: "I liked that we arrived on time. Besides that. Not much."
Khuyết điểm: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Khuyết điểm: "snacks"
Khuyết điểm: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Ưu: "Overhead bins were newly done with plenty of space since carryon can be placed vertical on side. Decide holder built into the seat was very nice."
Khuyết điểm: "No amenities at airport"
Ưu: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Khuyết điểm: "See above."
Khuyết điểm: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Ưu: "We left on time and we arrived before schedule. They did let us board first with the baby."
Khuyết điểm: "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
Ưu: "Everything was on time and had a early arrival east a great flight the crew we're friendly and all crews we're on too of there game thanks AA"
Khuyết điểm: "I STILL HAVE NOT LEFT RIC!!!!"
Ưu: "Excellent check in and access to plane food and entertainment great"
Khuyết điểm: "Bed seat too short for a 6 ft 3 in guy made for an uncomfortable night"
Khuyết điểm: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Khuyết điểm: "The e-ticket did not include the terminal information. As it was an Iberia flight I went to the terminal 7 where Iberia operates. However, after waiting on line when I got to the counter the attendant informed me that the flight was operated by American Airlines and I had to go to terminal 8. I ran to terminal 8 but by the time I got to the check in it was 6:15 and they said they said the check-in for the flight at 7(which was actually at 6:55pm) was closed for check-in. I was lucky enough that there was another Iberia flight (this one from terminal 7) st 8:30pm and the supervisor was able to find me a spot in that flight."
Ưu: "On time. Comfortable seat. Courteous crew. Easy transfer."
Ưu: "The crew was nice."
Khuyết điểm: "The plane was from 1970 and I mean that. A 10 hour flight with only main cabin tvs, no wifi or outlets? Atleast hand out ipads. The food was also absolutely disgusting. I know it's airplane food, but what a horrible first impression to anyone coming over to the US for the first time and they eat BBQ chicken that tastes like dirt."
Khuyết điểm: "Crew didn't walk around to offer wanter/drinks except during meal time and it would have been nice if they did."
Ưu: "The seats were comfortable and the food was very good!we left over two hours after the scheduled departure time."
Khuyết điểm: "I did not like having to wait to depart."
Ưu: "Nothing. I will never fly American again."
Khuyết điểm: "Both flights delayed. Over six hours late."
Khuyết điểm: "Most of the clothes got wet sitting outside at the airport in London so it his a mess next time I will never t fly Ba"
Ưu: "The crew was friendly and competent."
Khuyết điểm: "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."
Khuyết điểm: "Waiting on a hot plane for 2 hours"
Ưu: "Plane didn't crash"
Khuyết điểm: "Tiny seats and no personalized entertainment options. We booked this on British Airways but have pretty much been on American flights on every leg. This made customer service more complicated. And this plane was terribly uncomfortable. Boo!"
Ưu: "The plane had a wider aisle - much appreciatedz"
Ưu: "smooth check in and boarding etc"
Khuyết điểm: "Wifi wasn't working so no entertainment"
Ưu: "First class flight attendant was awesome!!"
Ưu: "Airport expansion"
Khuyết điểm: "Due to construction traffic is a problem but still manageable"
Ưu: "Nice flight attendants!!"
Khuyết điểm: "We boarded an hour late with no explanation then left even later because we were so far back on the run way. Also the last checking me in was not the kindest! Nor was the man who scanned my ticket to go on the plane."
Ưu: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Khuyết điểm: "No food for purchase, just a drink and biscuit."
Ưu: "Variety of entertainment."
Khuyết điểm: "Flight attendant was a little snippy sometimes."
Ưu: "Crew professional and pleasant"
Khuyết điểm: "Food not applicable"
Ưu: "Staff was pleasant and efficient. Schedules met my needs."
Khuyết điểm: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Ưu: "The flight was cancelled on the runway on October 30, 2016. At times, someone within the ranks of this company needs to understand the experience and financial position of the average passenger. $12.00 voucher for dinner and breakfast in Panama city Panama is an example of being disconnected from the reality of that experience."
Khuyết điểm: "Plane was too old, flight attendants were rude"