they way they take care of passenger while on flight, and they are on time. I can’t think none what else to be better. I always have great experience flying with Korean Airline!
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Khuyết điểm: "Offer better options to redeem rewards/miles!"
Khuyết điểm: "The seat needs more support very uncomfortable"
Ưu: "Seat super comfortable wheelchair is perfect awesome"
Ưu: "Every thing was excellent. The crew was very courteous and gracious."
Khuyết điểm: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Khuyết điểm: "Plane feels dated. A title tired."
Ưu: "Services from the crew and the seat are what expected being in eco-normic class."
Khuyết điểm: "can upgrade or afford to go by at least business class"
Ưu: "The music of kpop"
Khuyết điểm: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Ưu: "That the bathrooms are kept clean."
Khuyết điểm: "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
Ưu: "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
Khuyết điểm: "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
Khuyết điểm: "No, all good"
Ưu: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Ưu: "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
Ưu: "Flight attendants friendly and helpful."
Khuyết điểm: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Ưu: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Khuyết điểm: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Khuyết điểm: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ưu: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Ưu: "Friendly crew, good movie selection, USB port."
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Khuyết điểm: "Delayed flight"
Khuyết điểm: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Khuyết điểm: "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
Khuyết điểm: "Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability."
Khuyết điểm: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
Ưu: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Khuyết điểm: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Ưu: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Khuyết điểm: "Nothing! I wish I won't see things not to like in my future flights with them."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
Khuyết điểm: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
Ưu: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Khuyết điểm: "Nothing comes to mind."
Ưu: "Business class lie flat bed"
Khuyết điểm: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Ưu: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Ưu: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Khuyết điểm: "too little leg room."
Ưu: "see above"
Khuyết điểm: "Would love more Movie and TV options, especially light of the length of the trip"
Ưu: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Khuyết điểm: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Ưu: "Nice friendly staff"
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Khuyết điểm: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Ưu: "Food n staffing"
Khuyết điểm: "None"
Ưu: "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
Khuyết điểm: "The movie selections were outdated and there weren't very many options"
Ưu: "Multiple rounds of complimentary food and drinks"
Khuyết điểm: "Unable to sleep"
Ưu: "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
Khuyết điểm: "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
Hopsitality by the crew members was excellent
No problems upon arriving at Incheon and transferring to Manila. The plane was on time. However you cannot check flight status on the app for updates. Good could have been more palatable. Crew were amazingly.
Khuyết điểm: "Flight crew is great!"
Ưu: "Available WIFI"
Khuyết điểm: "Free WIFI"
Khuyết điểm: "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
Khuyết điểm: "More food options. Softer, roomier seats."
Ưu: "Very attentive and elegant!"
Khuyết điểm: "I was very pleased! Thank you!"
Khuyết điểm: "They should always have WiFi!"
Ưu: "chicken fried steak was actually good."
Khuyết điểm: "had some difficulty understanding attendants' English."
Khuyết điểm: "Although the plane used old, the ride itself was comfortable, bathrooms are clean, food was awesome!!!"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "The seats in business class were very good and the staff was also very good."
Khuyết điểm: "I've flown to Korea many times and this was the most turbulence I've ever had. The choice of moves wasn't good."
Ưu: "Great crew and food on-board"
Khuyết điểm: "Boarding process was disorganized"
Ưu: "Great service. Good food. Excellent entertainment options. Coach had widest seats I've ever sat in. Asiana is always my first choice."
Khuyết điểm: "There was loads of turbulence, but it was handled well. And frankly, an airline can't control air conditions. So I have no real bad things to say about this flight."
Khuyết điểm: "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."
Khuyết điểm: "The crew was very rude and we were only served one meal"
Ưu: "Glad to have food and drink on the flight. Airline flight attendants were superb on all 4 Asiana flights from Honolulu, Hawaii to Vietnam via Seoul, Korea that I took. Beautiful as well as super efficient and responsive to all requests. I felt "served" as a customer in the best sense of the word, something I have not felt for a long time on an airplane. Even through the flights were long and very full, the attendants were very professional and this made the flight seem shorter and more enjoyable. The economy seat had more legroom and seat space than most other airlines, which made sleeping/dozing much easier. Pillow and blanket too."
Khuyết điểm: "Food was so-so, except for the Korean dinner which was very good. I had to ask for a 2nd glass of wine - skimpy portions both times."
Ưu: "Superior attentive and hospitable staff. Will def book them again!!!"
Ưu: "the very punctual flight"
Ưu: "The food was good and the service was great. The flight attendants were very attentive."
Khuyết điểm: "I had to pay $200 for an extra bag because they told me that my bags were all over weight. Come to find out, the scale was broken and my bags were actually underweight. So I ended up with 5 bags instead of 3. My main issue was comfortability. Due to the person behind me, I couldn’t push my chair back and so I had find different ways to sleep."
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Ưu: "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."
Ưu: "On time, In flight service"
Khuyết điểm: "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "Chair to chair distance is spacious."
Khuyết điểm: "Receiving Travel miles is only concern"
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Ưu: "Excellent service from flight attendants, in flight entertainment was pretty nice, the seat I got was very comfortable. Was able to sleep comfrtably through most of the flight"
Khuyết điểm: "Nothing worth mentioning, everything was really good."
Ưu: "Pleasant, short flight that included a wonderful full meal!"
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "Very polite crew, modern and clean aircraft, lots of leg room, and great food."
Khuyết điểm: "Three of my four flights were delayed."
Khuyết điểm: "Old plane, Boeing 777, LCD screens need updating, otherwise everything was great"
Khuyết điểm: "Toilet cleanliness not maintained. Korean food delicious,but the chicken dishes and vegetables accompanying them NOT good."
Ưu: "Food o utstanding for economy....a as good as air France Movies selection excellent"
Ưu: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
Khuyết điểm: "flight was delayed repeatedly with poor communication with passengers and little sense of taking responsibility. Eventually 3.5 hours late, causing me to miss my appointments. I am still waiting for a reply from the airline for some sort of compensation."
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "Short flight but everything first class"
Ưu: "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
Ưu: "Service is good"
Khuyết điểm: "There is so much of delaying and layover"
Ưu: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Ưu: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Khuyết điểm: "Luggage didn't make the connection."
Ưu: "Service in the flight was excellent. The seats are spacious and plenty of keg room. Staff very attentive."
Khuyết điểm: "Difficulty at the check-in counter. The attendant was not familiar with processing US citizens flying from London to other countries. Given I live abroad. Required a supervisor to clarify the situation as well as additional military credentials. Additiinally difficulty with carry on luggage weight. Supervisor stepped in and addressed the issue properly thus saving me $149 for a carry on bag the attendant wanted to change me"
Ưu: "The plane is new and clean! Crews are exceptional friendly!"
Khuyết điểm: "Food is rather dissatisfied! Paper box dinner seems unappealing to me!"
Ưu: "everything was great"
Khuyết điểm: "not much selection of entertainment."
First time flying business and it was perfect!
Staff collaboration was good.
That everything went smoothly from beginning to end of flight.
Flight attendants were efficient and friendly. Flight was delayed 1.5hrs then no ground personnel at destination in Toronto. Over 2 hours late!!
Ưu: "Got there"
Khuyết điểm: "Way too expensive"
Khuyết điểm: "All was as good as expected"
Ưu: "The crew on Air Transit did a good job."
Khuyết điểm: "I would fly with Air Canada instead and not Air Transit."
Ưu: "I like the app to tell me where is my baggage. Thanks"
Khuyết điểm: "More drinks, snacks"
Ưu: "On time, great cabin crew"
Khuyết điểm: "Q400 is cramped, noisy and awful overhead storage"
Ưu: "On time, crew was cheery!"
Ưu: "Comfortable seat - great service"
Ưu: "It appears that Air Canada is doing the correct thing for passengers who have reserved their seats in advance....after many years of not applying their written policy of making them board after business class/disabled passengers/passengers with young children, they have created Zone 2 boarding which permits passengers with reserved seating to board immediately after them, therefore guaranteeing them overhead bin space. As we all know, a lot of passengers board with much more than one carry-on, which is a plague when boarding."
Ưu: "Staff were pleasant"
Khuyết điểm: "The food. Skip the cup of noodles."
Khuyết điểm: "AC was aware of flight delay due to computer system failure which caused missed flight connections for passengers and yet there was only one customer service rep at the counter in the Toronto Pearson airport to provide directions to stranded and confused passengers when AC1621 landed at 12:30pm on March 13 from Fort Lauderdale. After waiting in line at customer service for more than an hour, I was told I was booked for 9am flight the next day. I was with 2 kids, no options were explained about an overnight stay. The rep put me on standby and said they were flights every hour and told me to wait for next flight. Again no further explanations about standby, I was going from one gate to the next for 3 hours and I wasn't called. When I asked the agent, she asked me to wait. Finally a fellow passenger told me to check with agent at the next gate. That agent found out the cs rep put my family on standby but put a Nonexisting flight #202. So I was never called. I didn't pay money to get this kind of poor service. All I wanted was the basics, get me home without confusion. What a shame Air Canada! Our national pride is on the line. It should be named Air Nada cause no cs whatsoever. Bad management is to blame. Train your staff and hire qualified people to handle tech dept. We have no control over weather but tech backup is worth investing to prevent tech system issues."
Ưu: "Everything, we were on time and everything was perfect."
Ưu: "Business class was comfortable."
Khuyết điểm: "Flight was delayed 2 hours."
Ưu: "I appreciate the upgrade to the first class."
Khuyết điểm: "Taking a bus for boarding"
Khuyết điểm: "I don’t like the head games air Canada plays when they know the flight is probably not going to leave for three hours and they purposely don’t update the flight details. Only update every 20 minutes for a three hour delay...."
Ưu: "Plesant ride"
Khuyết điểm: "Flight took longer to depart due to boarding and de-icing"
Ưu: "Size of seats and entertainment"
Khuyết điểm: "Late leaving, slow baggage claim"
Ưu: "Flight was delayed 6 hours"
Khuyết điểm: "Getting stuck at the boarding area for 6 hours in normal weather with no particular hazards for flying. Crew was good. They did their job."
Khuyết điểm: "Talking, crying 6 yr old next to me."
Ưu: "Handled well despite delays"
Khuyết điểm: "Connection was slow and ground team seemed over whelmed in pre clearance."
Ưu: "The crew was professional and polite"
Ưu: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Khuyết điểm: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."
Ưu: "Great movie selection"
Khuyết điểm: "Late departing and on arrival the ground crew wasn't available so we were stuck on the plane awaiting their arrival. I can't understand scheduling issues that end up leaving jets stranded."
Ưu: "Professional fight attendants, very nice."
Khuyết điểm: "The flight took off late but most of the lost time was made up during the flight time."
Ưu: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Khuyết điểm: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"
Ưu: "The entertainment system was fine as far as selection goes."
Khuyết điểm: "The stewardesses were slow in doling out beverages, so much so that they didn't even get half the plane. As well as I was told they don't do free snacks on the linger flights and this being a shorter flight and should have therefore given out pretzels or whatever."
Khuyết điểm: "The flight left almost 1 hour late because paperwork wasn't signed off"
Ưu: "Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt"
Khuyết điểm: "Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you."
Khuyết điểm: "Small spaces for legs, dinner taste... No tv screen in the seata back"
Khuyết điểm: "2h and 4h30 h late"
Ưu: "Seating was fine on their "normal" flights."
Khuyết điểm: "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
Ưu: "The service was good"
Khuyết điểm: "The breakfast served was too little. We only received a drink and a biscuit."
Ưu: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Ưu: "Leg room is comfortable"
Khuyết điểm: "Flight had one and half hour delay. I did not get E-mail reminder for Check-in, for my return flight from Toronto."
Khuyết điểm: "Same movies"
Ưu: "Again, great crew."
Khuyết điểm: "Boarding was misdirected and confusing, as Gate designation kept changing and airport staff was not very helpful."
Ưu: "The flight was comfortable. Entertainment choices were varied and generous."
Khuyết điểm: "o'Hare needs an upgrade."
Ưu: "The saftey"
Khuyết điểm: "Food"
Ưu: "Check in was excellent"
Khuyết điểm: "Flight was 4 and half hours late for weather and mechanical reasons. Airline responded very well but such a long delay is annoying"
Ưu: "I liked the entertainment selection. It had starwars, that was a big plus."
Khuyết điểm: "The seating accommodations were terrible l. No leg room, and no room beteween passengers. I Could not relax for a 12hr flight. Im debating of booking a new flight altogether home. WHyde do all converges have to be spring ruxe ("