There was a little delay in the boarding
Ưu: "The crew is awesome. They’re so polite and helpful."
Khuyết điểm: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Ưu: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ưu: "Cleanliness, spacious legroom"
Khuyết điểm: "Serve coffee more"
Ưu: "Friendly staff and decent size."
Khuyết điểm: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Ưu: "Outstanding service as always - ANA rocks!"
Khuyết điểm: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "All was 100%! Thanks!"
Ưu: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Khuyết điểm: "There isn't a bad comment."
Ưu: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Khuyết điểm: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "Service was excellent; I felt well-cared for!"
Khuyết điểm: "food"
Ưu: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Khuyết điểm: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Ưu: "Food and Sitting Space"
Khuyết điểm: "Nothing"
Ưu: "Customer service on ANA was as stellar as always."
Khuyết điểm: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Ưu: "Food was quite good"
Khuyết điểm: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Ưu: "More space than usual between chairs. Crew is friendly."
Khuyết điểm: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "crew was professional and very attentive and beer and wine on the flight."
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "Attentive and polite staff. Comfortable planes. On time flights."
Khuyết điểm: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Ưu: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Ưu: "the place. new. lots of space for the legs. air inside the plane was better than others."
Khuyết điểm: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "The ANA crew were very sweet and accommodating"
Khuyết điểm: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Ưu: "Fantastic customer service, excellent food everything was best and clean."
Ưu: "Good service Soft landing Clean"
Khuyết điểm: "Not really"
Ưu: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Khuyết điểm: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Ưu: "The staff was so very helpful and nice. Thanks a lot!"
Khuyết điểm: "The great disinter service from the flight attendants made up for the delays."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Khuyết điểm: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Ưu: "Flight was great."
Khuyết điểm: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Khuyết điểm: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Ưu: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Khuyết điểm: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Ưu: "As expected from the Japanese, super polite snd patient."
Khuyết điểm: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Ưu: "All good"
Khuyết điểm: "nothing"
Ưu: "Nothing really major to complain about but nothing that went the extra mile..."
Khuyết điểm: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Ưu: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Khuyết điểm: "No instructions on how to use the remote for the television."
Ưu: "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
Ưu: "Very comfortable. Lots of room, wonderful crew."
Khuyết điểm: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Ưu: "The crew was friendly and the plane on time."
Khuyết điểm: "I'm 6'6 tall and there wasn't enough room for my legs."
Ưu: "Service in a air."
Khuyết điểm: "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
Khuyết điểm: "N/A"
Ưu: "Great food, nice crew."
Ưu: "Good service"
Khuyết điểm: "Update new movie"
Ưu: "Amazing crew and delicious food."
Khuyết điểm: "Of course seats could me more comfortable"
Ưu: "lots of legroom. courteous staff. bathroom is clean"
Khuyết điểm: "everything is excellent"
Ưu: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Khuyết điểm: "In flight entertainment system was a bit outdated."
Ưu: "Everything but the seat cushion"
Khuyết điểm: "Better cushion on the seat"
Khuyết điểm: "More subtitled movies in English."
Ưu: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Khuyết điểm: "Food is just so so and they should give snack for long flights."
Ưu: "Efficient check 8n process and great on board entertainment options."
Khuyết điểm: "Again, late landing! And I had to catch my next flight in an hour, so I had to literally run and beg everyone in front of me to let me be the first in line when I exited the plane, claimed my baggage and checked it in again to DC, passed through Customs, took the shuttle from Terminal 5 to Terminal 1, went through Security Check for me not to miss my last connection flight. I couldn’t even go to the bathroom. All my flights on Asiana Airlines from the US to Manila and vice versa were screwed up!"
Khuyết điểm: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "On time, the decor, side seats seems to have more legroom"
Khuyết điểm: "The crew wasn't the friendly"
Ưu: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
Khuyết điểm: "For a flight going to the US, it would be nice if an American style breakfast was offered as one of the choices, like bacon and eggs, or an omlette, etc. Also, during lights out time, several times an announcement was made that there would be turbulence and to put on seatbelt. Each time it woke me up. While that info is important, maybe just have the seatbelt sign on all the time, and put words on the screen when there is turbulence, during the sleeping time of the flight."
Ưu: "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
Khuyết điểm: "nothing special. delayed."
Ưu: "Helpful staff who regularly cleaned restrooms."
Khuyết điểm: "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
Ưu: "I like the food and Smooth landing!"
Khuyết điểm: "The flight was delayed."
Ưu: "i think asiana is one of the best airline in market for their professional services. thanks."
Ưu: "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
Khuyết điểm: "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "The crew was professional, boarding was smooth, and service overall was great. Its why i continue to fly with this airline"
Khuyết điểm: "Im sure it has nothing to do with the flight crew but i would love for my flights to actually arrive on time (+/- 10 mins) this 30-45 min delay on the runway is getting old (normally leaving from NRT)"
Ưu: "Good food and service"
Khuyết điểm: "Nothing"
Ưu: "The crew was nice and friendly and efficient."
Khuyết điểm: "Business class seats don't lie flat completely and angle down so you feel like you are sliding down. Also the padding in the seats is horrible and uncomfortable. Also the entertainment is ancient!! Needs to be updated ASAP."
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Ưu: "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
Khuyết điểm: "Not applicable"
Khuyết điểm: "flight was delayed repeatedly with poor communication with passengers and little sense of taking responsibility. Eventually 3.5 hours late, causing me to miss my appointments. I am still waiting for a reply from the airline for some sort of compensation."
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
Khuyết điểm: "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
Ưu: "Crew was greatest part of this flight, as they were very friendly and attentive. The bread was warm and tasty."
Khuyết điểm: "Flight was 2 hours late departing; plane was old and did not have lie flat seats in BIZ; luggage was damp when it arrived; food was very bland tasting; entertainment system was not very clear and was difficult to control."
Ưu: "Asiana service"
Khuyết điểm: "Old plane. Small screens and worn out fixtures."
Ưu: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Ưu: "I like everything in it. The flight was excellent. Relaxing!"
Khuyết điểm: "Nothing serious to mention."
Khuyết điểm: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Ưu: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Khuyết điểm: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Ưu: "The service was very nice. I liked the extra room for legs and the seats."
Khuyết điểm: "Check-in was a bit difficult because I had two cats to transport with me. Though I double checked with the Quarantine offices in Chicago and in Incheon, and they said that I did not need any documentation, the person at the check-in counter would not let me take the cats without the Quarantine office's written permission. Only after an hour of explanations I could take the cats. It seemed that that person was not familiar with rules on pet transportation."
Ưu: "From Seoul, the staff were all quick and prompt."
Khuyết điểm: "JFK Front desk clerk( she seemed to be an indian or Latin Indian) were so rude and she looked to have no idea for her job. Sorry to grade for " Boarding, Mediocore" Nevertheless, the girl made us too confused. our departure to HK thru Seoul, she gave us boarding pass only to Seoul and my husband uses a cane due to leg pain. ( he can not bend his leg properly). I asked her to give a front seat. She simply ignored my request. At least, she should better say yes or no! However, other staffs helped us!"
Ưu: "Friendly service, Korean meals, accommodation and courtesy for disabled passengers"
Khuyết điểm: "Not enough Korean meals"
Ưu: "The seats were roomie and the stayed flight attendence were very nice."
Khuyết điểm: "When the movie you were watching ended, you had to wait for all the other movies to end before you could watch another one."
Ưu: "Crews are very attentive and great with their service!s. Way better than many big Asia airlines!"
Khuyết điểm: "The plane OZ 211 is so old and the entertainment system is very very old! The seats aren't very comfortable either!"
Ưu: "- gentle crews"
Khuyết điểm: "- old avion especially very small monitor - few snack"
Khuyết điểm: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Ưu: "There was no water bottle provided during about 5 hours flight after the dinner service. Although the fly attendants are always ready to help, I hope the Asiana Airlines would cater more to customers' needs and think more considerably."
was delayed lost my connection
The boarding was a mess with the ground personal! Twice in a role transit in Narita both confusing, delays,, and many passengers were upset! They could do a much better job! All we saw are the girls busy running around but accomplish nothing!
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
The flight departed from CDG on time and was almost one hour early arriving in PHL. The on board cabin service in business class was mediocre at best. Make sure to pre-order your meal before travel because two selections were not available during flight. Quality of food is basic American with no creativity or imagination for the route of travel. Glad to use Global Entry on arrival at PHL; it did not take too long to wait for luggage in spite of several other overseas arrivals at PHL at the same time. Airlines should do a better job of staggering the departure times of international flights so that they do not all arrive at the destination at the same time. As an Executive Platinum American Airlines traveler (who paid full fare), I did not receive any special recognition before, during, or after my flight.
Khuyết điểm: "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"
Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space.
Khuyết điểm: "food & drink!!"
Ưu: "stupid airline"
Khuyết điểm: "respect"
Ưu: "Everything went smoothly, i had a good seat."
Ưu: "The crew was polite and friendly."
Khuyết điểm: "Not canceling the flight with no reason given."
Khuyết điểm: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Khuyết điểm: "As we were boarding, our carryon bags were literally grabbed from us and checked in - that too not valet checked but through to the Baggage Claim. I needed to rush out and had to wait for the baggage instead. I pleaded with the agent to allow me to fit the smallish bag under the seat to no avail."
Ưu: "Fast and professional"
Khuyết điểm: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Ưu: "Everything was good!"
Ưu: "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
Khuyết điểm: "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
Ưu: "Pleasant flight crew!!"
Khuyết điểm: "Nothing, it was fast and we arrived ahead of schedule"
Ưu: "Friendly crew, comfortable and ON-TIME!"
Ưu: "Everything in order and on time."
Khuyết điểm: "-"
Ưu: "The seats seem to be shrinking. The flight was flawless."
Khuyết điểm: "Tight seats, but I guess that is going to be the norm now."
Ưu: "Crew was very friendly. Flight departure was on time."
Khuyết điểm: "The food. Same sandwich the last 4 years."
Ưu: "Back of the seat media great."
Khuyết điểm: "Wi find not free."
Ưu: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Ưu: "The crew was helpful and friendly."
Khuyết điểm: "Baggage was damaged and took a long time to get to the claim area."
Khuyết điểm: "Late to Tulsa again.l"
Khuyết điểm: "Delay in Fresno"
Ưu: "The boarding process was quick and efficient."
Khuyết điểm: "This plane did not feature TV at your seat. Only the overhead TV"
Khuyết điểm: "Didn't make it to Tulsa. Won't make it for almost 8 more hours. Shameful."
Ưu: "YYC is a nice airport. I have found I like Canadian's more then Americans when it come to air travel."
Khuyết điểm: "LAX is not a convenient airport at all."
Ưu: "Nice amount of leg room!!!"
Khuyết điểm: "Nothing"
Ưu: "I miss the first leg of my flight and they cancelled my whole ticket and didn’t rebook me. This was an intentional flight. I paid $1500 for the ticket and even when another airline was going to fly me to catch the second leg they denied me. This was my worst experience, I have missed flights before and I get rebooked pay some fee but I still get to my destination. I missed an opportunity to pay last respect to my dad. I’m so very disappointed"
Khuyết điểm: "The customer service is just horrible. They simply don’t care about you just what you paid."
Ưu: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Khuyết điểm: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Khuyết điểm: "It was an eight and a half hour flight that took place in the night. My seat was broken so it did not recline. I also have trouble sleeping on flights and thought there would be the opportunity to watch TV/movies but this was not the case unless you wanted to pay extra. Most international flights already have this built in for free and should be included in the cost. What a disappointment flying on American was. I will take LAN or Copa from now on as my other options."
Khuyết điểm: "lack of ent. options"
Ưu: "everything ran like clockwork"
Khuyết điểm: "Carry on limitations"
Khuyết điểm: "You wouldn't let me change my flight so I didn't even take it"
Khuyết điểm: "Customer service unwilling to change flight during hurricane."
Ưu: "The crew on ground and on the plane are great"
Khuyết điểm: "The planes are old and crowded"
Ưu: "Everyone very nice"
Khuyết điểm: "All good not dislikes"
Khuyết điểm: "My flight was changed 3 times-- always pick a window seat and was changed to aisle seat. The attitude at the ticket counter was "you're lucky to get any seat", flight was overbooked, the boarding process and deplaning were absurd with all the people bringing on way too much carry on luggage !!! It takes almost 30 min to get off the plane!!"
Ưu: "Plane was not crowded, boarding was fast, take off was on time & arrival was on time."
Khuyết điểm: "Had to pay $25 to check in 1 luggage, i should be able to check in 1 for free after paying $600 for a ticket. Selection of drinks & snacks was poor."
Ưu: "I liked the customer service from the employees trying to help everyone get situated from the flight cancellation."
Khuyết điểm: "I didn't like how there was no communication from the airline that the flight was canceled and that we customers and employees at the Fresno airport. We should have received notification as soon as the flight was canceled so we don't have to spend all day at the airport thinking it's just a delay."
Khuyết điểm: "Ladies in the front desk are super RUDE yes I said super not just rude! I WILL NEVER book with American Airlines again. Worst customer service I have ever encountered. When I left from Fresno onto when I left from Pheonix!"
Ưu: "I was in a regular seat, but had more leg room than other airlines I've flown recently. I always put my bacpack and purse under the seat in front of me. On JetBlue and Frontier, I have to pull out the back pack during the flight to stretch my legs out, but not on either of these flights. This survey rates entertainment, but there was none. For me that's a great thing (I bring my own), so None gets the 5-star rating for my purposes. Uneventful flights--on time even with a short delay taking off out of MSP."
They did not have food service. Said flight was too short. Same flight on Delta & they had food service! 🤷🏼♀️
It was a pleasant trip, the space was good enough to stretch the legs and the front seat had at least a screen to see where the plane is flying, would definitely fly again with United Airlines.
No snacks but everything else was great.
Ưu: "Very good and safe"
Khuyết điểm: "Everything was great"
Ưu: "Easy bording"
Khuyết điểm: "Everything was good"
Ưu: "The boarding process was good. Departed on time and arrived on time."
Khuyết điểm: "No social distancing of passengers on the plane yet there are empty rows of seats."
Khuyết điểm: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Khuyết điểm: "Sat on the runway way too long. Hot. Cramped plane"
Ưu: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Khuyết điểm: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Khuyết điểm: "I'm 6'1" . The seats are too small for long flights."
Khuyết điểm: "Seating is very tight and amenities are nada."
Ưu: "Waffle cookies were amazing"
Khuyết điểm: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Khuyết điểm: "The food selection. For someone like me who cannot eat cheese. there was absolutely no choice. Everything on the menu had cheese."
Ưu: "Easy very organized loading."
Khuyết điểm: "Really nothing"
Khuyết điểm: "Very turbulent flight"
Ưu: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Khuyết điểm: "Small CRJ, so seats were smaller as expected. Short flight though."
Ưu: "The crew was great"
Khuyết điểm: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Ưu: "Flight was on time"
Khuyết điểm: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Khuyết điểm: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Khuyết điểm: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Ưu: "At least we didn't crash and die"
Khuyết điểm: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Khuyết điểm: "Every flight delayed 2 hours plus"
Khuyết điểm: "Tight uncomfortable seating"
Ưu: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Ưu: "It was quick but full"
Khuyết điểm: "The tv broke"
Khuyết điểm: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Ưu: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Ưu: "we had to wait a long time before boarding, and no informaton, as to why."
Khuyết điểm: "Just waiting and no information as to why. At the same time the flight to Stockholm, was delaid, aml all this information came over "our" speaker, even when they started boarding , quite confusing."
Khuyết điểm: "No food. Horrible service"
Ưu: "The courteous ticket agent at the counter in Reno-that's all."
Khuyết điểm: "Getting stuck, having to change plans. SUCKS!"
Khuyết điểm: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Ưu: "I was on time. I liked the view."
Khuyết điểm: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Ưu: "It got me to Boston!"
Khuyết điểm: "Uncomfortable seats!"
Ưu: "It got me to boston, the pilot etc did a great job"
Khuyết điểm: "Uncomfortable seats, even in Economy plus"
Khuyết điểm: "Rude staff,"
Khuyết điểm: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Khuyết điểm: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Ưu: "Not a thing."
Khuyết điểm: "The United app was sending me false alerts that caused me to miss my flight. The crew seemed to not care at all."
Ưu: "It was a quiet and smooth ride."
Ưu: "Did everything you scheduled and nice crew."
Khuyết điểm: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Khuyết điểm: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Khuyết điểm: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Ưu: "Everything worked. Smooth process. But online check in didn't work well for us."
Khuyết điểm: "Online check-in."
Ưu: "The communication via Kayak was great in notifying me there was a 25 minute delay."
Khuyết điểm: "Not seating with my kids but they loved the sense of independence."
Khuyết điểm: "The crew workers attitude"
Khuyết điểm: "Late take off and had to wait for ground crew when landed"
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"