Friendly staff. Could improve on the leg room.
I liked the cleanliness of the flight, my check in bags got loaded into cargo for some reason and I had to wait over 30 mins for them to arrive becuase a thunderstorm hit and they people in charge didn’t want to drive the cargo section over in a thunderstorm.
Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
Ưu: "Best in the world, as always."
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Khuyết điểm: "More food variety"
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "I like the crew members"
Khuyết điểm: "Entertainment selection and food could be better"
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Khuyết điểm: "Security screening very slow"
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "Everything, perfect flight"
Ưu: "Yes the SQ802 and sQ807 was excellent"
Khuyết điểm: "Returning flight food short be better SQ807"
Khuyết điểm: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The service is exceptional!"
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ưu: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Khuyết điểm: "would like regular water bottles to be available for drinking"
Khuyết điểm: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Khuyết điểm: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Khuyết điểm: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Ưu: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Khuyết điểm: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "The staff were helpful, once I had complained enough."
Khuyết điểm: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Ưu: "clean aircraft and friendly cabin crew"
Khuyết điểm: "uncomfortable seats, average meals, poor infotainment selection"
Ưu: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Khuyết điểm: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ưu: "Good service and entertainment."
Khuyết điểm: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Ưu: "Everything is excellent!"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Khuyết điểm: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ưu: "The crew is really the only thing making the flight enjoyable."
Khuyết điểm: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Ưu: "The flight experience was pretty great overall.."
Khuyết điểm: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Ưu: "Amazing crew, great service. Really good food"
Khuyết điểm: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Ưu: "Singapore air has amongst the best service out of all airlines."
Ưu: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Ưu: "Crew and staff were great and accommodating."
Ưu: "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
Khuyết điểm: "sanitation wipes for trays and arm rests"
Khuyết điểm: "Food. Duck breast was tough and almost inedible."
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Ưu: "Absolutely Fabulous Crew, very attentive to Passenger Needs."
Ưu: "Yes, and yes"
Khuyết điểm: "More new movies selection"
Ưu: "Food was good flight was on time"
Khuyết điểm: "It was good"
Ưu: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Khuyết điểm: "Honestly, all is the best! I would fly China Airlines again!"
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Ưu: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Khuyết điểm: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Khuyết điểm: "All staff was excellent"
Ưu: "The staff was friendly for a very late and very long flight"
Khuyết điểm: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Ưu: "The flight was 40 minutes faster than expected"
Khuyết điểm: "The economy seating in this airline are trash"
Ưu: "Like everything but the seats. The flight attendants are amazing."
Khuyết điểm: "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
Ưu: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Ưu: "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
Khuyết điểm: "Totally cramped in."
Ưu: "We liked the service provided by the crew. The pilot was excellent, as we arrived safely."
Khuyết điểm: "I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)"
Ưu: "Friendliness, courteousness & hospitslity of the entire crew."
Khuyết điểm: "I did not understsnd the reason for the delay. It did not bother me though."
Ưu: "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
Ưu: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Khuyết điểm: "Flight was booked to capacity."
Ưu: "Good and friendly service, comfortable seat"
Khuyết điểm: "Nothing"
Ưu: "super professional and efficient throughout. great airport experience on transfer in Taipei"
Ưu: "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
Khuyết điểm: "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
Ưu: "Very good seats, good aircraft, good service"
Khuyết điểm: "The movie selection was almost the same as 6 weeks ago when I flew the same route"
Ưu: "Good service, good aircraft"
Khuyết điểm: "Many movies were still the same as six weeks ago when I took the same flight."
Ưu: "Over all a good flight experience. Would use them again"
Khuyết điểm: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Khuyết điểm: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Khuyết điểm: "Rehydrated food"
Ưu: "I had 4 seats for me"
Ưu: "Very nice flight crew"
Khuyết điểm: "Food didn't agree with me"
Ưu: "Great service. Terrific crew."
Khuyết điểm: "N/A"
Ưu: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Khuyết điểm: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Ưu: "There is no extra charge to sit in the exit row, if available"
Khuyết điểm: "The food was pretty terrible"
Khuyết điểm: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Ưu: "clean you can select the seat ahead of time"
Khuyết điểm: "the young crews thought they are on the "runway" show and walk around. They didn't have a service mind."
Ưu: "Special meal options. Thank you"
Khuyết điểm: "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."
Ưu: "Lots of food and good entertainment selections, friendly"
Khuyết điểm: "DelaysDid not appreciate the Delayson the flights.........."
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "No issues, no delays, food and services on par."
Ưu: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Ưu: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Khuyết điểm: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Ưu: "The crew was nice. We did get dinner and breakfast which had decent selections for both."
Khuyết điểm: "The airplane got so dry at one point I felt like I couldn't breathe. The entertainment wasn't updated from the last time I was on the plane so I had seen everything. This flight had earphones which kept falling out of my ears and even at full volume, it was still too low. It was super cold on this flight compared to other flights too."
Ưu: "Considerate boarding. Needed extra time. Crew was great. Aircraft cleanliness Not overbooked. Person in front of me put seat all the way back and kept rocking. NO room. Knees were constantly being bumped. Very inconsiderate. He had 2 seats next to him to move"
Khuyết điểm: "Food was inedible. For a 14+ hr flight that is a big deal. Coffee was served during severe turbulence. Spilled everywhere. Did NOT GET BURNED fortunately. Since there was 12 hrs to go the service could have been delayed."
Khuyết điểm: "the air hostesses could have been a bit more accommodating, welcoming, pleasant, willing and smiling."
Ưu: "Plane was clean and food was okay. Quiet flight and staff was helpful."
Khuyết điểm: "Boarding was slow and there were few if any announcements. The boarding area is confusing and not having clear signage made it difficult."
Ưu: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Khuyết điểm: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Ưu: "I have flown many airlines including China Air. I travel about 4 time a year. This flight from Honolulu to Tokyo was exceptional and the crew was amazing. They were very nice and sweet to all the passengers around me."
Khuyết điểm: "the service from flight attendants and gate members"
Khuyết điểm: "Flight back had a 3.5 hour delay"