Delays in boarding and takoff
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
information guide where to go next gate.
Ưu: "Best in the world, as always."
Khuyết điểm: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Ưu: "Crew very polite and friendly"
Khuyết điểm: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Khuyết điểm: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Khuyết điểm: "Crew miss my drink"
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Khuyết điểm: "Raise the cabin temperature"
Khuyết điểm: "The person next to me had a distinct body odor."
Ưu: "Best airline I've ever been on"
Khuyết điểm: "I think the food in our flight was not that good.."
Khuyết điểm: "I recomended yo my friend"
Khuyết điểm: "Security screening very slow"
Ưu: "All Crew members was friendly seats i found comfortable."
Ưu: "Great seats and efficient service all round."
Ưu: "Crew was polite."
Khuyết điểm: "For such a long journey, the plane could have been nicer."
Ưu: "The crew was amazing. The seat were uncomfortable"
Ưu: "Extra touches and super pleasant and courteous staff."
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Ưu: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Ưu: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Khuyết điểm: "The desserts. The bun."
Ưu: "Flight crew, food, boarding and entertainment great."
Khuyết điểm: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Great experience"
Khuyết điểm: "Seating arrangement was bad"
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "food. schedule was on time"
Ưu: "Everything great personnel"
Ưu: "Hard to find lounge for bclass users"
Ưu: "Crew, plane, punctuality"
Ưu: "The staff were helpful, once I had complained enough."
Khuyết điểm: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Khuyết điểm: "Nothing"
Ưu: "everything, excellent job"
Ưu: "Entertainment was great"
Khuyết điểm: "The food is getting worse"
Ưu: "The cabin attendants kept us well hydrated."
Khuyết điểm: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Khuyết điểm: "cramped seats freezing cold"
Ưu: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Khuyết điểm: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Khuyết điểm: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Khuyết điểm: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Ưu: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Khuyết điểm: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
Only the flying part was okay. They have not served food to two of us in the Doha to Hyderabad flight They told that they are not aware of our food requirements We had to travel without food
More Bollywood and tollywood movies, food options.
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Ưu: "Amazing crew i must give it to them... super hospitality."
Khuyết điểm: "for now non, may be later after much observations, other than that... it was excellent !!"
Ưu: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Khuyết điểm: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Ưu: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Ưu: "Yes, Crew was amazing and timing was perfect."
Khuyết điểm: "Excellent performance"
Ưu: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Khuyết điểm: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Ưu: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Khuyết điểm: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Ưu: "The food and entertainment"
Ưu: "Crew, food."
Khuyết điểm: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Excellent service and stuff"
Ưu: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Khuyết điểm: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Amazing crew, new planes"
Khuyết điểm: "Food can be adjusted to the cuisine of the destination."
Ưu: "Crew was really amazing."
Khuyết điểm: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Ưu: "Great crew and front desk"
Khuyết điểm: "Nothing"
Ưu: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Khuyết điểm: "Everything was good."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Ưu: "Entertainment system good,"
Khuyết điểm: "Boarding was late, seating very cramped."
Ưu: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Khuyết điểm: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "The leg space the reclining chair the personal tv the head rest The food"
Khuyết điểm: "Nothing"
Ưu: "Good leg room. Food was best airline food I've ever had....... By far"
Khuyết điểm: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Ưu: "Quick boarding, good entertainment choices."
Khuyết điểm: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Ưu: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Individual entertainment"
Khuyết điểm: "Boarding was mass chaos, crew wasn't very friendly. Food was passable, eggs were awful."
Ưu: "Not much"
Khuyết điểm: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Ưu: "I liked the crew"
Khuyết điểm: "My first flight to DOHA was cancelled"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "New plane. Decent legroom."
Khuyết điểm: "Not enough food was served for a 16.5 hour flight."
Ưu: "Everything was good ... we were on time .. no delay so .. perfect !"
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "Maybe the food"
Ưu: "Good timing"
Khuyết điểm: "Evry thing"
Ưu: "Liked the entertainment options with a large movie catalog."
Khuyết điểm: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Airline can do a better job on board seating and oomfort
Khuyết điểm: "No comments"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "Good experience overall"
Ưu: "Friendly crew"
Khuyết điểm: "It was okay"
Khuyết điểm: "Seating"
Ưu: "Crew & food was amazing"
Khuyết điểm: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
Khuyết điểm: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Ưu: "Because i changed to business class, it was a different experience. Comfort, convenience, good service."
Khuyết điểm: "All went well."
Ưu: "Seating was comfortable and crew was amazing."
Khuyết điểm: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Food was great."
Khuyết điểm: "Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should."
Ưu: "ICE program and WiFi made the trip comfortable."
Khuyết điểm: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
Ưu: "The entertainment is fantastic"
Khuyết điểm: "The crew, not very hospitable"
Ưu: "Entertainment choices are good"
Khuyết điểm: "Crew in economy section was not good, did not serve alcohol even once and when asked they said they will bring later but never did. Bluetooth audio did not work for me so I could not use my noise canceling headset."
Ưu: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Khuyết điểm: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Ưu: "Fast refreshing flight. Food was great."
Khuyết điểm: "They ran out of food options and I was only row 10."
Khuyết điểm: "No comments"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Comfortable seats, nice crew, good entertainment selection"
Khuyết điểm: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Ưu: "Entertainment and the seats (leg room)"
Khuyết điểm: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
Ưu: "The flight on the A3800 was great."
Ưu: "Delayed by 3 hours!!"
Ưu: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
Ưu: "Better food than out of Newark. Crew helpful as always."
Khuyết điểm: "Legroom is poor but unlike the Newark-Athens leg, I was able to get an aisle seat that allowed me to stretch a bit. Choice of English language movies is poor. Depending on the price I would still prefer the Delta non stop flight from US to Greece because of the movie choices and ease of use of remote control."
Khuyết điểm: "The screen not working I feel very bored"
Khuyết điểm: "Emirates chairs couldn't decline recline"
Ưu: "The flight was excellent and the service was awesome I can say that I liked the flight and it was comfortable Thanks flydubai"
Ưu: "Very comfortable flight in A380"
Khuyết điểm: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
Khuyết điểm: "seats are way too narrow for such a long trip."
Ưu: "It was amazing...i didn't even know i was in the air...the food was delicious.....the Emirates was amazing....i wish all my flights can be this pleasant!!!!"
Khuyết điểm: "There was nothing i didn't like"
Khuyết điểm: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
Ưu: "Emirates is an airline that knows how to pay attention to the details. Amazing airline."
Khuyết điểm: "The ground few in Phuket - specifically the check-in desk did not uphold the standards of Emirates. I felt like I was too much of a bother for them."
Khuyết điểm: "Kitch design, fat people should not be allocated middle section seats"
Ưu: "Good Flight."
Khuyết điểm: "They changed the seats without asking."
Ưu: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Ưu: "Over all all was great"
Ưu: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Khuyết điểm: "The food i wish there were more choices please."
Ưu: "Great airline, very friendly staff, the food was pretty good considering that it's airplane food.The ICE entertainment system was great, lots of movies/TV shows to watch on the flight."
Khuyết điểm: "Only negative part is that we sat right by where they stored and prepared the food so it was noisy at times."
Ưu: "Easy boarding, great service"
Khuyết điểm: "I couldn't pick my own seat"
Ưu: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Khuyết điểm: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier. Boarding at Dubai has become a mess ever since Trump instituted a restriction on carry-on electronic devices for flights to the US originating from certain middle eastern counties."
Ưu: "Short flight, excellent service."
Ưu: "I always see the best experience with emirates"
Ưu: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Ưu: "I requested a blanket for my Son and was told there was none available....."
Khuyết điểm: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Ưu: "The flight staff was great! Overall service was great."
Khuyết điểm: "Ahmedabad and Dubai do not have good line control all passengers gather in the front. Washington Dulles has lanes for zones that is orderly."
Just too many issues in Puerto Plata and Montego Bay. It was too many delays and took way longer than normal. Not happy at all with the experience after a long day of flying.
It was more the fault of Amsterdam Airport Schiphol, and the entire experience was a circus.
I did like nothing after they lost our luggage and they are not helpful at all finding them.
Swiss, knowing the disfunction of the Brussels airport, should have contacted passengers connecting to their flight, and escorted them through an accelerated process, to assist in making the flight.
When leaving Florence we arrived at the airport 2 1/2 hours before our flight. There were 100's of people waiting to check in for several different international flights and only 2 people working at the check in counter issuing tickets and checking bags. Many people were missing their flights and trying to figure out how to get home. We waited over 3 hours on the lines along with most of the other people on our flight. There were several altercations between travelers and ticketing agents. I am not sure if they held the flight or if we put on a later flight running through the airport to board. There were no other people in the airport at security or shops or anywhere just the crazy international flights area. When we arrived in Switzerland for our connection we were very late and again running through the airport to barely make our connection. When we did arrive in Newark our luggage did not. Also I had ordered a gluten free meal when I booked the flight and they did not have my request so I was unable to eat on the plane. If you are asking about allergy meals they should be available or I would have brought my own food on the plane. On a positive note, the blankets and pillow were a nice comfort for the long flight. They also checked our carryon for free so on our sprint through the airports we weren't dragging bags with us too.
Ưu: "Crew was friendly"
Khuyết điểm: "Food"
Khuyết điểm: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Ưu: "Crew were very nice and accommodating. Chocolate always appreciated!"
Khuyết điểm: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"
Khuyết điểm: "Nothing Everything was excellent"
Khuyết điểm: "You could have had my luggage arrive. Now I don’t know where it is"
Khuyết điểm: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Khuyết điểm: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Ưu: "I like the way they take care of their guests, I have 0 complaints"
Khuyết điểm: "2 hours delay!"
Ưu: "Nice self boarding"
Khuyết điểm: "No big screen to communicate priority to boarding since I am deaf."
Ưu: "Good on board service"
Khuyết điểm: "Again delayed"
Ưu: "Who knows hope to actually get on it and make it to destination"
Khuyết điểm: "Not sure just know leaving 10 hours late"
Ưu: "Quick trip :-)"
Khuyết điểm: "45 minute delay, but those are pretty understandable and unavoidable."
Ưu: "Booked a flight to Europe. Online check in easy. Luggage dropoff at JFK had no line for online check in. Flight was on time, my luggage arrived in my final destination fine (had 1 transfer). Crew was efficient and attentive."
Khuyết điểm: "Spaces for seats in the economy class are shrinking. With Swiss Air, seems more so as the seats recline quite a bit which is of course good for an 8-9 hours flight. However if the passenger in front of you reclines their seats, you absolutely are forced to recline yours immediately, otherwise no one will fit. Flight attendants have to ask passengers to put the seats back from reclining during meal service so people can open the food tray and are able to access it, that is how much the seats tilt."
Khuyết điểm: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
Khuyết điểm: "I felt like a sardine."
Ưu: "Swiss airlines is just like a flying ikea store - very sad"
Khuyết điểm: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Ưu: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Ưu: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Khuyết điểm: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Ưu: "Stewards are very kind and friendly unlike those in US flights."
Khuyết điểm: "None."
Ưu: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Khuyết điểm: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Khuyết điểm: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"
Ưu: "Nothing really"
Khuyết điểm: "Seats, food , entertainment."
Khuyết điểm: "Leg room."
Ưu: "flight was on time"
Khuyết điểm: "insufficient AC during boarding endlessly screaming baby"
Ưu: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."
Ưu: "good service"
Khuyết điểm: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Ưu: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Ưu: "Your crew is amazing."
Khuyết điểm: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Ưu: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Khuyết điểm: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Ưu: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Khuyết điểm: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Ưu: "Helpful staff"
Khuyết điểm: "I was uncomfortable with the space"
Ưu: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Khuyết điểm: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Khuyết điểm: "Checking in we had a nasty representative, but other than that, all was well"
Ưu: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Khuyết điểm: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Ưu: "Loved the entertainment. Food was great!"
Khuyết điểm: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Ưu: "Quick boarding"
Khuyết điểm: "Nothing"
Ưu: "That I was going to Florence."
Khuyết điểm: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Khuyết điểm: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"
Ưu: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Khuyết điểm: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."
Khuyết điểm: "Food"
Ưu: "Everything. Service was excellent."
Khuyết điểm: "Everything was very good."
Ưu: "The best trip to Europe I have had. Good food, great staff. Much better than the domestic airlines I have been on in the past several years!"
My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
The pre-boarding crew in Istanbul for the flight to NYC did not have accurate information on Covid requirements - kept insisting I need a PCR test, when in fact an antigen test was sufficient for my category of travel. Created unnecessary tension.
The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.
Ưu: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Khuyết điểm: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Ưu: "The crew and the seat !"
Khuyết điểm: "The food because of coronavirus the service was scaled back"
Ưu: "All what you served !"
Khuyết điểm: "Everything is okey !"
Ưu: "The crew members were really nice"
Khuyết điểm: "Everything was great"
Ưu: "We liked the ability to watch movies and television programs to pass the time."
Khuyết điểm: "We did not like that to use Internet we had to pay an extra fee. We did not care for the food. We were not impressed with the cleanliness of the aircraft. We did not like that the bathrooms ran out of water to wash our hands. We did not like that flight attendants handled and served food with no water on the flight to wash their hands. Most flight attendants were unfriendly. The one gentleman that served us was pleasant. We really did not like that between the food service we saw virtually no flight attendants other than those sleeping in the area at the back of the plane. We did not like that we could not understand the announcements made. We did not like the fact that passengers were not reprimanded upon landing for using electrical devices and laptop computers even though an announcement had been made to turn all devices off and put them away. Once announcement was made not one flight attendant said anything to those people around us who did not follow the request. We did not appreciate the uncomfortable seats."
Ưu: "Excellent Flight and crew is vary friendly and helpful"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Overall flight is good"
Khuyết điểm: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Khuyết điểm: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Ưu: "Friendly crew, entertainment system"
Khuyết điểm: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Ưu: "Airplane crew was amazingly friendly and helpful"
Khuyết điểm: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Ưu: "Great food and on board service"
Khuyết điểm: "I missed a bit more leg room to be able to sleep ok"
Ưu: "Turkish Airlines always has decent food and entertainment."
Khuyết điểm: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Khuyết điểm: "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."
Ưu: "Friendly crew"
Khuyết điểm: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Ưu: "never turkish airlines ever again!"
Khuyết điểm: "never turkish airlines ever again!"
Khuyết điểm: "Terrible customer service"
Khuyết điểm: "Flight attendants need to be friendly ."
Ưu: "upon checkin I received a seat w extra legroom for both flights"
Khuyết điểm: "food"
Ưu: "Everything was great, service,food....."
Khuyết điểm: "Nothing to mention"
Ưu: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Khuyết điểm: "No heads-up that we couldn't take tablets / laptops on next flight to the USA."
Ưu: "Service, food, entertainment is off the charts!"
Khuyết điểm: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."
Ưu: "great airline, warm and friendly service"
Khuyết điểm: "Entertainment system was present, but not working. Short enough flight that we didn't need it, though"
Ưu: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"
Ưu: "I really like the food and the crew members. they all were very kind and nice to us."
Ưu: "There was a snowstorm in Istanbul so we got diverted to Antalya. I am sitting in a hotel room. If someone from kayak could let me know when my flight to Dhaka will happen it would be greatly appreciated. My email is email@example.com. Thanks"
Ưu: "If you are flying Turkish from the US or from Istanbul to the US or other far away destination, for the love of God, do not fly on the B777-300. Did that twice from Chicago to Istanbul and back, and the seats in economy are a real killer....very tight and uncomfortable. On the other hand, if you have a choice of Turkish aircrafts b777 vs AB330-300, you will do yourself a favor by selecting a flight on an AB330-300. Slighter smaller plane then the 777 but a little more comfortable in coach. So you are warned......and by the way, you will select a two seater combination rather than being stuck in the middle.....If you are stuck in the middle, always do your best to get at least an isle seat."
Khuyết điểm: "Turkish Airbus 330-300 Loved a little more leg room in economy. Also the FA very really on their feet and eager to help. Always with a smile on their faces. I would recomand flying Turkish overseas but only on an AB 330-300 coach configuration."
Ưu: "Same as above"
Khuyết điểm: "Same as above, with used toiletpaper and all the health hazards there in making contact with the skin on your leg."
Ưu: "Staff on plane were friendly and respectful"
Khuyết điểm: "Landing was rough , boarding gate is isolated from amenities"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"
Ưu: "The service was great and all staff were friendly."
Ưu: "Entertainment (movies) always helpful to pass the time."
Khuyết điểm: "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Khuyết điểm: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Ưu: "Seats are spaced further apart than many other carriers"
Khuyết điểm: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Khuyết điểm: "Canceled the outgoing flight"
Ưu: "Friendly people , correct timing , good prices"
Khuyết điểm: "The chairs didn,t go well for sleeping And we had 12 hrs to do ."
Ưu: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Ưu: "Cabin was clean. Food and drink was OK"
Khuyết điểm: "No AC while passengers on board waiting for take off. It lasted about half an hour. people were forced to use airline magazines as fans. No TV news or sport to watch Toilet was not clean. My seat can recline easily without pushing the recline bottom. This was a connection flight. Passengers had to go through 4 check points. Too much redundant. At the last check point, 4 gates shared the same check point. We saw a line but no sign for it. So we went to the front to find out what the line was for and went back to join the line for security check. There were people who did the same thing but tried to cut in the line right at the check point, creating chaos."
Khuyết điểm: "Delays are problematic. Passengers should be warned what sits fall on emergency exists, as these are uncomfortable. The Istanbul airport is clearly overcapacity."
Khuyết điểm: "My seat space was too small"