The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
They canceled our flights but the flight went on anyway.
Ưu: "The plane condition."
Khuyết điểm: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Ưu: "I liked how generous they were with food and drinks"
Khuyết điểm: "Free WiFi could have made the flight a lot better"
Ưu: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Khuyết điểm: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Ưu: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Khuyết điểm: "Nothing,just the seats. Cleanliness was perfect"
Ưu: "The plane size & comfort was excellent. The staff were very friendly"
Khuyết điểm: "N/A"
Ưu: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Khuyết điểm: "Flight was delayed, had to run to my next connection flight."
Khuyết điểm: "Crew members in Amsterdam were very rude and disrespectful"
Ưu: "Fantastic gate agents!"
Khuyết điểm: "The food was terrible."
Ưu: "Just as I expected. And I made my last connection easily."
Khuyết điểm: "Flight got delayed 30 minutes"
Khuyết điểm: "Head support for 6 feet plus people on seats would be good"
Ưu: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Khuyết điểm: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Khuyết điểm: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Khuyết điểm: "Our lougage did not arrive"
Ưu: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Khuyết điểm: "Except for the man next to me - great!"
Khuyết điểm: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Ưu: "Crew was awesome"
Khuyết điểm: "."
Ưu: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Khuyết điểm: "No complaints about anything."
Ưu: "Good entertainment options. Nice flight attendants"
Khuyết điểm: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Khuyết điểm: "Great"
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Ưu: "The crew were hardworking, responsive, conscientious and friendly"
Khuyết điểm: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Ưu: "The staff was extremely pleasant. Food was good!"
Khuyết điểm: "Have no complaints"
Khuyết điểm: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Ưu: "My bagage broke"
Khuyết điểm: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Ưu: "Everything. A truly faultless experience!"
Khuyết điểm: "Nothing"
Khuyết điểm: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Ưu: "The flight attendants could not do enough for you."
Khuyết điểm: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Khuyết điểm: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Khuyết điểm: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Ưu: "Cabin crew very pleasant"
Khuyết điểm: "Lost our bags, little sympathy from staff"
Ưu: "Crew was very helpful.food"
Khuyết điểm: "Food was not upto the mark."
Ưu: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Ưu: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Khuyết điểm: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Ưu: "great choice of entertainment content, friendly crew"
Ưu: "On time."
Khuyết điểm: "No negative"
Ưu: "The cabin crew, the flight and communication and the cleanliness of the plane."
Khuyết điểm: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Ưu: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Khuyết điểm: "The seats in economy were a little too small for a 12 hour flight"
Ưu: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Khuyết điểm: "Nothing to improve"
Ưu: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Khuyết điểm: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Ưu: "The cabin crew were fantastic and funny"
Khuyết điểm: "Tiny seats"
Ưu: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Khuyết điểm: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Ưu: "Short flight friendly crew"
Khuyết điểm: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Ưu: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Khuyết điểm: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."