Make boarding more ordered
No reclining seats? Seriously? Probably the first aircraft I have ever seen in my life where the seats don’t recline.
Very rude crew. Bought a business class ticket but didn’t feel like the class in the entire trip. Will not recommend emirates to anyone!!
The Vistara World entertainment system wasn’t working although they announced it is available on this flight. Rest everything was awesome
The aircraft’s inside decor and business class seats.
First time traveler on vistara - liked everything
Very nice experience with Vistara flight.
The security part at Madras airport was horrible. There was no separate queue for business class, and i almost missed my flight due to the delay in security clearance
The best airline to fly in India. Excellent services both on ground and in flight.
UK 708 was an Airbus 320 Neo, one of the least comfortable planes. This was premium economy and the seats weren't really comfortable - but I always travel with a pillow to make up for that. The seat in Row 3 had plenty of leg space as it's behind business class. The food looked sad, and tasted as such too. I miss the old Jet Airways days. Four people at the Boarding were an overkill considering the fact that they didn't really follow sequential boarding. The flight was delayed by 15 minutes while taking off, but landed 5 minutes after original ETA.
Nice clean aircraft’s … generous legroom !
Terrible in-flight announcements by the crew, in both Hindi and English.
Wait too long to check in bags
My connecting International was Qatar and allowing 15kg Carry, Vistara allowed 12.5kg only and made me throw 1 KG plus from my checkin too. Ordered Veg And Available option was Hyd Biryani and got some lemon rice with bad curry and dal.
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Cabin temperature was too low and uncomfortable
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Please add hot drink options - tea, coffee
Ưu: "Comfortable seats and service"
Khuyết điểm: "Everything"
Khuyết điểm: "Food could have been bit better."
Ưu: "Vistara ground staff is not very helpful"
Khuyết điểm: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Ưu: "very welcoming and responsive"
Khuyết điểm: "avoid last-minute gate changes"
Ưu: "Nothing at all."
Khuyết điểm: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Khuyết điểm: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Ưu: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Khuyết điểm: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Ưu: "The food and crew on board are good"
Khuyết điểm: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Ưu: "Nice crew with good ambience"
Khuyết điểm: "Online all food options, though it's a small flight with no hot food served!"
Ưu: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Khuyết điểm: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Ưu: "Service was nice. Crew was friendly"
Khuyết điểm: "Allow for free updrades"
Ưu: "All was okay and easy."
Khuyết điểm: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Ưu: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Khuyết điểm: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Khuyết điểm: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Ưu: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Ưu: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Khuyết điểm: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Khuyết điểm: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Ưu: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Khuyết điểm: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Ưu: "Was a very good experience. Staff was friendly and organized. Food was good."
Ưu: "Free upgrade to first class for no apparent reason"
Ưu: "The best airline in India... by far!"
Ưu: "Cleanliness timing"
Khuyết điểm: "Baggage cost for extra luggages."
Ưu: "They had a check in/ luggage drop before the AirTran"
Khuyết điểm: "Nothing"
Ưu: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Ưu: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Ưu: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Khuyết điểm: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
The ewr Athens Dubai plane did not have USB ports
Ưu: "Crew was helpful. Leg room is good. Overall the flight was good."
Khuyết điểm: "Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water."
Ưu: "Overall great experience"
Khuyết điểm: "Maybe the food could have a been a bit better"
Ưu: "Crew was professional, qiality of food great"
Khuyết điểm: "Boarding is better done row-wise than by alphabetical groups which is arbitrary"
Ưu: "The crew were awesome. I was very comfortable."
Khuyết điểm: "Luggage claim in chennai airport is horrible"
Ưu: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Khuyết điểm: "The announcements at Chennai airport are not always audible"
Ưu: "Good was good and entertainment was excellent"
Khuyết điểm: "Crew service"
Ưu: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "The seating was comfortable with nice ambience."
Khuyết điểm: "The crew was polite in talking but arrogant in nature."
Khuyết điểm: "Food options have changed. We used to get AVM and now IVM is pretty bad..Hope you can replace unhealthy UPMA like items to healthy Pongal"
Ưu: "Very professional and courteous crew..."
Ưu: "The crew.. And the quality of the aircraft. Plus the on time departure and arrival was fantastic"
Khuyết điểm: "The TV show collection was a bit of a letdown"
Ưu: "Everything else"
Khuyết điểm: "Cabin crew seemed less approachable than usual"
Ưu: "The quality of the food"
Khuyết điểm: "The timing of providing the breakfast is too early"
Khuyết điểm: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
Ưu: "Only thing I liked in this flight was food."
Khuyết điểm: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
Khuyết điểm: "We were seated towards the back of the economy class and by the time the crew reached us, they ran out of the menu options and we were forced to take left overs"
Ưu: "friendly crew"
Khuyết điểm: "due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless."
Khuyết điểm: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
Khuyết điểm: "There was no option during check in to request meal options- ex vegetarian request."
Khuyết điểm: "same food options"
Khuyết điểm: "Older version of the Boeing 777"
Ưu: "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
Khuyết điểm: "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
Khuyết điểm: "Not getting corner seats"
Khuyết điểm: "Boarding at Dubai was like a disaster"
Ưu: "overall I was comfortable. My food was good."
Ưu: "Except the seats satisfied overall."
Khuyết điểm: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together."
Ưu: "travel was pleasant"
Ưu: "The most important thing about Emirates for me was that they had truly vegan meals and snacks for me that were actually quite good."
Khuyết điểm: "Food while trip to India was good But food while trip back to sfo was very bad"
Khuyết điểm: "food was as good as it usually is."
Ưu: "Great service and staff, best food I've had on an airline, great legroom in economy. Overall awesome, in my opinion."
Ưu: "The staff who checked me in at chennai were rude and unhelpful. They spoke in an unacceptable manner - when asking why about my baggage weight. Discriminating against musicians - rude to women. Very poor experience. I did not even get a receipt for my extra baggage for which I paid 50 usd."
Khuyết điểm: "Rude staff at ground on chennai and seeking to make money, discriminatory"
Ưu: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
Khuyết điểm: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
Khuyết điểm: "food was not served on time. crew was not attentive. didnt respond properly"
Khuyết điểm: "Coffee and tea"
Ưu: "Cabin crew service was good, couple were too good Too good"
Khuyết điểm: "Streamline boarding process"
Ưu: "The plane was good and new. Larger plane and ride is a much more comfortable for the longer hauls. Overall good experience traveling."
Khuyết điểm: "Veggie food, especially Asian vegetarian was unpalatable for the longer flight. Kids pretty much starved to then eat at the Dubai airport later."
Ưu: "I have heard my friends complain about the baggage check in process for the middle eastern flights was worst..but emirates were actually very helpful with the procees."
Khuyết điểm: "Good and entertainment"
Khuyết điểm: "Crew could be more helpful with passengers food specifications and other related issues"
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
Khuyết điểm: "Had to wait for wine with The food..."
Ưu: "Great service. On time good food"
Ưu: "The crew were very accomodating and hospitable."
Khuyết điểm: "The food"
Ưu: "Amazing crew lounge just great airline"
Khuyết điểm: "Nothing"
Ưu: "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
Khuyết điểm: "No veggie food on board :("
Ưu: "I was given an exit row at check in. Nobody tried to wake me up during the flight as sometimes happens on other airlines."
Khuyết điểm: "On this flt just the inflight entertainment system at my seat which was not working"
Khuyết điểm: "Board royal silk/biz class first because so they can store their bags first and not have to fight with passengers from exonomy trying to pass them at same time. Very annoying and slows down everyone boarding."
Ưu: "Entertainment was good."
Khuyết điểm: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"
Khuyết điểm: "Ground staff at the airport, like wheel chair workers, others were rude. I thought that Thai people are humble, but my experience with them was horrible. I will advice not to travel thru Thailand."
Khuyết điểm: "The flight was delayed by 30 minutes. If it was not delayed, I'll give it good rating."
Khuyết điểm: "The plane was delayed about 30 minutes. They should improve this."
Ưu: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Ưu: "I like respect that worker in airplane did it"
Khuyết điểm: "Food and price"
Ưu: "Plane was nice."
Khuyết điểm: "Food was horrible"
Ưu: "On time Comfortable seats Great service"
Ưu: "Had the a most pleasant cabin crew on the leg from Bangkok to Copenhagen. Made the crew on the Brisbane to Bangkok leg look a bit mediocre"
Khuyết điểm: "Movie choices somewhat limited, not the most comfortable bed"
Khuyết điểm: "NAIA chaos"
Ưu: "Food was excellent, staff very, very helpful and the seats were really comfy, not board like as with many carriers. 787, a bit rough at times, but overall really good"
Khuyết điểm: "Headphones dropped out one side, couldn’t be bothered to ask for a new set so it couldn’t have been that bad. If I was being really picky, I’d say the cabin crew were very adept at shutting drawers/cupboards, sitting in the first row I was jolted out of a slumber several times. Galley floor was grubby"
Ưu: "Absolutely amazing airline"
Khuyết điểm: "Nothing"
Ưu: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Ưu: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Khuyết điểm: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Ưu: "Great and friendly people, and was very nice. Great flight."
Khuyết điểm: "In flight meal was ok. Other than the meal it was nice flight."
Khuyết điểm: "Nothing"
Khuyết điểm: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Khuyết điểm: "No snacks or drinks offered between meals."
Khuyết điểm: "I was travelling with my mom who is on a wheelchair. Crew doesn’t seem to have much experience in handling passenger with special assistance. There was problem transferring her on/off board the plane."
Khuyết điểm: "crew from Jakarta to Bangkok was worst"
Ưu: "Thai airway always tries to give good service."
Khuyết điểm: "The flight was delayed 1 hour an 15 min. due to mechanical problem"
Ưu: "Flight was fine. Good entertainment. Skychat nice add on"
Khuyết điểm: "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
Khuyết điểm: "Very uncomfortable seats in business class. Window seat passenger cannot get out without aisle Seat passenger being disturbed Food below par."
Ưu: "Very nice crew Got free drinks and meal"
Khuyết điểm: "Hard to see tv and watch movies with cabin lights on"
Ưu: "Absolutely great"
Khuyết điểm: "Nothing"
Ưu: "Whole package very good"
Khuyết điểm: "All good"
Ưu: "The nonstop flight is great"
Khuyết điểm: "The aliatalia lounge was too hot and no windows made it feel small and cramped. The business class seating configuration was awkward and not spacious"
Ưu: "I like the way the FA treats me very well and I was in economy class but feels like Business Class."
Ưu: "comfortable seats and good leg room"
Khuyết điểm: "running out of food selection. Only lamb and fish available. Tried lamb but awful taste, so nothing eaten."
Khuyết điểm: "There was a five hour delay"
Ưu: "All went smoothly from checkin to service aboard to our departure with beautifully groomed Thai Airways personnel."
Ưu: "Courteous staff, on-time, good food and service"
Khuyết điểm: "Very noisy in the cabin with babies crying and men snoring"
Ưu: "fligth was great, seat good, meal good, etc"
Khuyết điểm: "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
Ưu: "Food, comfort and Thai cinema"
Khuyết điểm: "Wish the food choices reflected Thai cuisine."
Ưu: "I would fly with them again"
Ưu: "Food was OK. Service slightly better than flight to Bangkok."
Khuyết điểm: "Check in. Lady was not very helpful. Enquired about upgrading (to pay) as had a horrible flight over however was told business class fully booked. We were dressed nice. Boarded plane to find later on business class was only half occupied. Safety on plane was minimal to non existant. 2 year old girl freely running around and over seats, mum laid her on floor ALL while on run way taking off and on steep incline in air. Staff saw earlier on and did nothing, even stood there and spoke about it for a bit but left it."
Ưu: "The Thai air crew did a reasonably good job at managing a large group of unruly, rude and disruptive passengers"
Khuyết điểm: "The unruly passengers were a potential danger to the crew and the rest of the passengers. The Thai crew could have been faster in resolving the situation."
Khuyết điểm: "1. Boarding passes were not available online or at JFK Airport. We were required to go to transfer desk at Suvarnabhumi Airport to get boarding pass."
Khuyết điểm: "Food quality"
Ưu: "Excellent service on board and in the check in and gate area. Love the frequency of hot towels."
Khuyết điểm: "The seats need to be upgraded to the lie-flat standard of other airlines -- the current seats are not comfortable for sleeping. Thai undersells itself by not offering Thai food on its international flights. There were no amenity kits!"
Smooth boarding take off before time and arrived 23 minutes before TIME.
Clean cabin, efficient crew.
We are four family members so they given last row of flight which are not so comfortable
The boarding flight is painful experience, starting from entering the airport (poor training to staff to verify the identity and ticket details), standing at the counter to check in the baggage (extremely slow). Once boarded, it’s a pleasant experience. The crew is polite and patient.
Ưu: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Ưu: "Crew was amazing, & purchased food was extraordinary quality."
Khuyết điểm: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Ưu: "Flight delay"
Khuyết điểm: "Flight delay"
Khuyết điểm: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Khuyết điểm: "Good"
Khuyết điểm: "To avoid travelling by indigo would be better"
Khuyết điểm: "cost of the seats can be reduced or it can be free"
Ưu: "Cleanliness, quality of service and the attitude of cabin staff."
Khuyết điểm: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Ưu: "Service and staff were brilliant"
Khuyết điểm: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Ưu: "Crew was good."
Khuyết điểm: "Seating could be better. the cushions would come off"
Ưu: "Neat clean well organised and systematic"
Khuyết điểm: "Cabin announcements volume can be lowered. It’s too loud"
Khuyết điểm: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Ưu: "On time, comfortable seats, friendly crew."
Ưu: "Seat is as good as a concrete slab of a park bench."
Khuyết điểm: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Khuyết điểm: "Could have been on time"
Khuyết điểm: "I wish Indigo flight get in-flight internet."
Ưu: "Crew was friendly and caring towarda a patient."
Khuyết điểm: "Delayed by 30 mints"
Ưu: "Crew was professional and the plane was very clean"
Khuyết điểm: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Ưu: "Indigo flight time to time சூப்பரா இருக்கு"
Ưu: "Worst service"
Khuyết điểm: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Khuyết điểm: "Lost my luggage due to mistake at check in desk"
Khuyết điểm: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Ưu: "Good and friendly staff.Food is good"
Khuyết điểm: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Ưu: "The crew and the boarding was sufficient."
Khuyết điểm: "Seats were not comfortable, the snacks were marginal."
Khuyết điểm: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Ưu: "Staff and crew amazing, very helpful."
Khuyết điểm: "Seats okay but rather small and not the most comfortable"
Khuyết điểm: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Khuyết điểm: "Delay from in DEL caused a missed connection."
Ưu: "It started on time and landed before time."
Ưu: "What a great airline! On time, safe, good service, and really cool brand."
Khuyết điểm: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Ưu: "It was on time and the staff were courteous"
Khuyết điểm: "Every now and then Indigo's website has challenges"
Ưu: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Khuyết điểm: "Having to buy another ticket as someone dropped the ball."
Khuyết điểm: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Khuyết điểm: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "Time keeping and professional experience"
Khuyết điểm: "Nothing"
Ưu: "Indigo Airport and Crew all very professional and welcoming."
Khuyết điểm: "Same as above"
Ưu: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Khuyết điểm: "Sufficient leg room"
Ưu: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Ưu: "Clean and comfortable"
Khuyết điểm: "No free snacks or food/drinks of any kind :("
Friendly, courteous staff along with luggage handling.
The flight is awful, food isn’t very tasty or good, entertainment sucks
Khuyết điểm: "Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight"
Ưu: "The crew was very friendly and attentive."
Khuyết điểm: "Can’t think of anything"
Ưu: "Crew were good. Good food."
Khuyết điểm: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Khuyết điểm: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Khuyết điểm: "They should giving out headphones for business class to use the entertainment system"
Khuyết điểm: "Better range of entertainment as the options were a bit dated and mediocre"
Khuyết điểm: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Ưu: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Khuyết điểm: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Ưu: "The airline better than the budget ariline"
Khuyết điểm: "The agency that booked through not so cooperative and complicated"
Ưu: "Friendly staff"
Khuyết điểm: "Security check at gate without priority Bagage Delivery business class"
Ưu: "The hospitality of the staff Smooth sailing process"
Khuyết điểm: "The food and the seats and leg room is too small especially for larger people"
Khuyết điểm: "Delayed for more than an hour.."
Ưu: "I was surprised to board an A380 to fly from KUL to BKK"
Khuyết điểm: "In Bangkok we had to get off on the field to board a bus"
Khuyết điểm: "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
Ưu: "Fast flight and boarding time"
Khuyết điểm: "Inflight food was bad, luggage at the airport took Long"
Ưu: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Khuyết điểm: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Khuyết điểm: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Khuyết điểm: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Ưu: "There was not much entertainment for kids .. and a"
Khuyết điểm: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Khuyết điểm: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Ưu: "They provided us with a hotel to stay in until everything was arranged."
Khuyết điểm: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Khuyết điểm: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
Ưu: "Almost everything"
Khuyết điểm: "Nothing i can think of"
Ưu: "Liked the USB port for recharging electronic devices"
Khuyết điểm: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Ưu: "A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight."
Khuyết điểm: "Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good."
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "I got there eventually"
Khuyết điểm: "The delay"
Ưu: "Crew was good"
Khuyết điểm: "Food is not good"
Ưu: "Free beer and wine. Good inflight entertainment. Food ok."
Khuyết điểm: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Khuyết điểm: "On both flights, i did not get the seats i had specifically booked..."
Ưu: "Massage chair, very relaxing for long hour journey"
Khuyết điểm: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
Ưu: "Everything on time and smooth. Crew was attentive and friendly."
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Khuyết điểm: "Two hour in late and still waiting for boarding. Awful experience..."
Khuyết điểm: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Ưu: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Khuyết điểm: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Ưu: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Khuyết điểm: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."
Ưu: "Crew was good in flight."
Khuyết điểm: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Khuyết điểm: "Lost baggage on direct flight"
Ưu: "Nothing in particular."
Khuyết điểm: "Nothing in particular."
Ưu: "The equipment and level of service on this MAS flight was excellent. Food was delicious. Seat was comfortable."
Khuyết điểm: "Though it wasn't part of the flight, the business class lounge at KUL is just a step below the excellent facilities at airports like HKG. Just a step though, mostly in the shower area. Food options were great though. And take advantage of the Massage Spa within the lounge."
Ưu: "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
Khuyết điểm: "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
Khuyết điểm: "freezing and small blankets"
Khuyết điểm: "The airline lost our backpack raincover and did nothing to help find place a claim"