Everything was excellent!
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Khuyết điểm: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Khuyết điểm: "Mid night snack can be improved, it’s too small a portion."
Ưu: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Khuyết điểm: "Serve the cold soba for all meals. :) Love it."
Ưu: "Onboard service was perfect - prompt, friendly and professional"
Khuyết điểm: "The cabin was always kept a bit warm"
Ưu: "Everything was great. The crew was nice and the food was pretty good."
Khuyết điểm: "Everything was great."
Ưu: "The crew was very good. The service was fine."
Khuyết điểm: "The food could have been better."
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Khuyết điểm: "Old Aircraft Interior, could be more comfortable"
Ưu: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Ưu: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Khuyết điểm: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Ưu: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Khuyết điểm: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ưu: "empty flight, foods tasted good."
Khuyết điểm: "The seat was uncomfortable. Entertainment choices were limited."
Ưu: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Khuyết điểm: "Even so, food can be better. I want more western drama on entertainment."
Ưu: "Perhaps the most courteous airline I’ve experienced."
Ưu: "Crew - excellent service orientation"
Khuyết điểm: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Khuyết điểm: "Seats are a little narrow near the window."
Ưu: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Khuyết điểm: "Great staff and food for a plane."
Ưu: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "Seats could be better"
Ưu: "Easy checking process. Friendly staff"
Khuyết điểm: "Nothing."
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Khuyết điểm: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Ưu: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ưu: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Khuyết điểm: "There was nothing I disliked."
Ưu: "Enough room for relax, I love this one"
Khuyết điểm: "none"
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Ưu: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Khuyết điểm: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Ưu: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Khuyết điểm: "Delayed flight an hour and a half"
Ưu: "on time, great service on flight"
Ưu: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Khuyết điểm: "Nothing, really."
Ưu: "Great service, accommodating staff. Seats were comfortable."
Khuyết điểm: "limited movie selections"
Ưu: "The food and disipline on boarding the passangers according to their classes"
Ưu: "pleasant service. no surprises, delays , etc. thank you."
Khuyết điểm: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
Ưu: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Ưu: "It was clean and nice"
Khuyết điểm: "Not enough English movies/tv shows"
Ưu: "Service was friendly and enjoyed the USB charger."
Khuyết điểm: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Ưu: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
Khuyết điểm: "Space of the seat are too tiny also a place to have some food"
Ưu: "crews are nice"
Khuyết điểm: "food so so, delayed taking off at narita for 30 minutes"
Flight delayed 4 hrs. Entertainment system didn’t work.
On time, smooth and friendly crew
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
Extraordinary service in difficult times.
Khuyết điểm: "No fuel available"
Khuyết điểm: "Passengers were not wearing the mask appropriately and the AA crew didn’t do anything about it. The flight was so packed that was not space for social distancing. As a healthcare professional I just feel that AA is not really concerned with doing their part to avoid the spread of the virus and minimize the number of deaths from the actual pandemic. As a professional that has been in the frontline to combat this pandemic I don’t feel safe traveling in the AA flights anymore. I don’t feel that AA cares abouymy well-being and health to keep going where is need to fight this cause. I’m sorry I’m very disappointed and frustrated after this experience."
Khuyết điểm: "Everything"
Khuyết điểm: "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"
Khuyết điểm: "Sat cheek to jowels in middle seat. Seems like a train wreck about to happen with Covid"
Ưu: "The price of the ticket was great."
Khuyết điểm: "The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. I was in the middle seat between two large men breathing down on me while they slept. It was a nightmare. On a flight that long the seats shouldn’t be that close in proximity nor should larger passengers be allowed to sit in seats too small for their body type. That’s not discrimination that’s logical."
Ưu: "Seats were comfortable with plenty of room in first class. Staff were friendly and attentive."
Khuyết điểm: "Dancing clowns? Overall it was a nice and pleasant flight"
Khuyết điểm: "Taxi time on both ends were ridiculously long."
Ưu: "Crew was great, and we landed early."
Khuyết điểm: "My headphone and USB jack did not work so I wasn't able to use the entertainment like I had wanted."
Khuyết điểm: "The delays due to software"
Khuyết điểm: "Great services"
Khuyết điểm: "Food and wine"
Ưu: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Khuyết điểm: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."
Ưu: "That I could watch movies"
Khuyết điểm: "How complicated it was to watch movies. Look at Netflix, they know how to do it right."
Ưu: "The flight attendants"
Khuyết điểm: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Ưu: "The flight was comfortable and the crew were very nice."
Khuyết điểm: "I didn't look like that we had to board outside because a flight going to Texas was late."
Ưu: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Khuyết điểm: "Food was bland. Flight was delayed almost two hours."
Ưu: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Khuyết điểm: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Ưu: "The flight crew was very nice."
Khuyết điểm: "Small, ol, uncomfortable plane."
Ưu: "Good communication from the captain"
Khuyết điểm: "The delays"
Ưu: "The sight that you can see when you fly over Cordillera de los Andes."
Khuyết điểm: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Ưu: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Khuyết điểm: "Same"
Ưu: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Khuyết điểm: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Ưu: "Courteous and efficient service, good communication from employees."
Khuyết điểm: "Rude passengers reclining all the way without notice."
Khuyết điểm: "They kept changing Gates and it took 2 days to get my luggage, and the airport staff when I went to collect it were very Blaise and not particularly helpful"
Ưu: "Nice staff"
Khuyết điểm: "Checking in was so in-efficient. We had to visit the machine and 3 desks to be able to check-in. The entertainment screens on the planes were so unresponsive that it was a feat of patience to be able to choose anything."
Ưu: "I usually don't like or at the meal in coach, but I had a ravioli pasta dish that was great. Also the wine was a much better quality then what I have been getting on the other airlines."
Khuyết điểm: "On my particular row of seats the power outlets were dead. The flight attendant tried to reset, which reset the entertainment but the outlet remained dead. Used the USB port to charge."
Ưu: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Ưu: "On time, efficient loading and deplaning, attendants were fine."
Khuyết điểm: "The plane is old and in need of retirement or renovation. Tin foil covered a broken bulkhead in first class. Lots of squeaking, overall very dated. Better than spirit but not to American Airlines standard."
Ưu: "Comfort, snacks, boarding process"
Khuyết điểm: "N/A"
Khuyết điểm: "Flight late, typical for American. Usual American Airlines rude staff."
Ưu: "Crew made up time to get us in to Boston nearly on time."
Khuyết điểm: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."
Ưu: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Khuyết điểm: "Food could be improved. Sleep masks would be awesome as well."
Ưu: "On time, arrived early."
Khuyết điểm: "Seats too close in front of you."
Khuyết điểm: "Everything"
Khuyết điểm: "It is disgraceful flying such a tight configuration on a transatlantic flight. AA should be ashamed."
Ưu: "prop plane small, noise, shaky no problem. Great connection, plane was not full."
Ưu: "The crew were beyond excellent and tried to help with the seats. They were also very apologetic for the seat issue."
Khuyết điểm: "Our seats had no power and couldn't adjust. The crew manually did it for us but we never got it to go close to flat. We were on an old 757 which is such an embarrassing product for AA compared to the new or refurbished planes."
Khuyết điểm: "delay , i am of the opinion that american airline will be late every time . it took two days to go to kingston jamaica from miami intl on 8-4-16 this should be 1. 30 hrs. that was verry poor and return on 8-28-16 flight was delay , i could understand this but two days is a bit too long . ,this happen to me so i not happy . frankie arboine"
Ưu: "Enjoyed the entertainment."
Khuyết điểm: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
Ưu: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Khuyết điểm: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Khuyết điểm: "The flight was 90 minutes delayed."
Ưu: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Khuyết điểm: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Ưu: "I arrived at my destination"
Khuyết điểm: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."
The seats are so painful. No recognition of star alliance gold member
It was fine--on time, good service, people wearing masks.
Khuyết điểm: "Flight was canceled Costumer service was terrible Had to weigh 26 for flight to Indianapolis"
Ưu: "The whole experience was fine, as expected for today’s standard."
Khuyết điểm: "Boarding would be better if the window seats go first, followed by middle seats then aisle seats."
Khuyết điểm: "Faster boarding"
Ưu: "Beautiful view"
Khuyết điểm: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Khuyết điểm: "Kept us on the plane in 90 degree heat at Dulles. Unresponsive and disappearing flight attendants. A health hazard for many. Horrible staff, horrible maintenance, stupid pilots."
Ưu: "Seating was larger than normal for economy. Crew was pleasant and made lots of offers for food and drink. Flight was on time and the luggage arrived unharmed"
Khuyết điểm: "All good"
Ưu: "I liked the extensive entertainment options."
Khuyết điểm: "I didn’t like that for about 10 hours there is no meal service."
Khuyết điểm: "The flight attendant very rude with the passenger request."
Ưu: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Khuyết điểm: "Everything was perfect!"
Ưu: "I paid for extra space and it satisfy my needs."
Khuyết điểm: "The personnel service during the flight was mediocre. In my opinion they don’t know what is customer satisfaction. They have to show that they like what they do with a simple smile. They are not doing the customer a favor . That is their job a good customer satisfaction"
Ưu: "A flight attendant went out of her way to bring my wife some nuts from first class, since she said she missed having the packages of nuts and pretzels in economy."
Khuyết điểm: "The stand-by for business class upgrade process is anything but clear."
Khuyết điểm: "Small plane. Pay to play movies. Dated entertainment options."
Ưu: "Good crew, good first class , quick boarding"
Khuyết điểm: "WiFi was slow"
Khuyết điểm: "flight was delayed"
Ưu: "No issues and it was on time"
Khuyết điểm: "Not applicable"
Khuyết điểm: "It took an hour and 20 minutes to get our bags from baggage claim which is ridiculous"
Ưu: "Entertainment was good. The cabin crew was ok"
Khuyết điểm: "Tired old aircraft equipment. Bathrooms that need attention!"
Ưu: "The flight and the flight attendant was amazing. Very professional and accommodating...you could tell she enjoys her job. She also discreetly handed me an extender...very nice."
Khuyết điểm: "I did not like having to put my own bag on the travel cart. I wasn't expecting to have to check my bag at the last minute. Someone at United need a to warn potential passengers the limited space on the plane. I felt like others that we were the Jolly Green Giant."
Ưu: "We were late taking off and they made it a pleasurable experience"
Khuyết điểm: "Customers being rude"
Ưu: "I liked that the crew was nice and caring."
Khuyết điểm: "I didn't like the take off or landing."
Khuyết điểm: "While boarding the plane, another passenger was sitting in our seat. When I asked to see her ticket she explained she didn't have a ticket and didn't need one? I'm a flight attendant!!! Very rudely. The attitude in some of the flight attendants is wrong !!! You work in customer service help find solutions don't create problems."
Khuyết điểm: "I'm 6'3" tall, not freakishly tall by any means, and my knees are pressed up against the seat in front of me. I will never fly United again"
Ưu: "The United agent's help on Saturday morning from Savannah was excellent."
Ưu: "Friendly crew. I could understand the pilot. He had to tell us we were skirting weather and would be delayed in landing. But he was clear and professional, which made it easier to take."
Khuyết điểm: "No one can like the seats these days on almost any aircraft. Not enough leg room and the seats curve your upper body into some unnatural position."
Ưu: "Quick flight"
Khuyết điểm: "The run from one gate to the other side of the airport, catching a tram to reach it in time."
Ưu: "I'm 73. Delayed an hour from SLC for no apparent reason meant racing like crazy with 5 mins to make my connection. I'm in good shape for my age but I'm 73! I was the last one to board and barely made it. Very stressful"
Khuyết điểm: "Crew was friendly but let's face it, I didn't expect much from united and their recent antics publicly"
Ưu: "The flight was great, very comfortable and a very helpful and friendly crew."
Khuyết điểm: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Ưu: "But as far as I know, nobody was beaten up by your goons. From now on, I will fly United only as a last result."
Ưu: "Overbooked flight and were upgrade"
Ưu: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Khuyết điểm: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Khuyết điểm: "Lots of delays, not so friendly flight attendants..."
Ưu: "Professional way staff worked with public"
Khuyết điểm: "Delayed and got downgraded"
Ưu: "Not a thing."
Khuyết điểm: "Ended up missing our connector flight into Boise. They gave us a food voucher and a hotel room. Very pissed off! Made me miss a full day of work on Monday the 23rd."
Khuyết điểm: "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
Ưu: "The crew was so sweet and helpful. They were nice and very helpful to passengers and to one another. One of my most enjoyable fights. On time and arrived early"
Ưu: "Flight crew keep kind and courteous."
Khuyết điểm: "Did get to my father's memorial service on time"
Ưu: "Attendant attitude"
Khuyết điểm: "Noise in the cabin. Food was only two options, none vegetarian. Bathrooms locked all the time."
Ưu: "The flight crew stayed calm and polite as people were frustrated with the boarding process and a few other errors. The communication was clear and consistent about our delay due to the rain and when we would be landing as well."
Khuyết điểm: "The two gates were boarding separate aircrafts and the lines because a cluster of confused and irritated people. It was hard to board with all the confusion as our gate kept changing where to line up with our groups and eventually we were able to board. Some of the flight crew was a little snappy when the seatbelt light was on for a long time and people had to use the restroom."
Ưu: "The Crew. Honestly I hope United doesn't mess up the one thing going for them."
Khuyết điểm: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Ưu: "Friendly staff, great steward! Rico. Super nice and patient with demanding people."
Khuyết điểm: "Genie: Phenomenal cosmic powers! [shrinks down inside the lamp] (plane) Genie: Itty bitty living space!"
Khuyết điểm: "The service was horrible, the flight attendant was so rude. The plane also sounded like it was going to break and made everyone nervous"
Ưu: "It was on time from Cle to Houston. The problem was from Houston to SF"
Khuyết điểm: "Houston to SF was delayed about 3 hours."
Khuyết điểm: "Ticket agents did not communicate with passengers on why there was a delay and weren't willing to help passengers find alternate routes to their destination."
Ưu: "the nice crew"
Khuyết điểm: "the Economy Plus was not that great ,I was in the center seat .I was unconfortable."