The check in/boarding pass was very easy. The lounge usage were great on both airports. Boarding were very smooth and effecient. In flight entertainment was very nice but Tokyo-NYC inflight meals were pretty bad, especially breakfast pasta. it came out with pasta not fully cooked.
never had a chance to get on the plane
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Only thing i have to said is rough landing and food is not great so does the entertainment.
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
I really JAL! Will use again. KAYAK is excellent as well.
The crew at the check-in counter was super-helpful and exceptionally kind.
Khuyết điểm: "Connection time at Narita is too long"
Ưu: "The crew was organized and efficient."
Khuyết điểm: "Entertainment: movie choices were limited."
Ưu: "The seat was very spacious"
Khuyết điểm: "More space to put things"
Ưu: "Crew was attentive and informative of delays"
Khuyết điểm: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Ưu: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Ưu: "Good efficiency for boarding an good in air entertainment"
Khuyết điểm: "Delayed for an hour while already boarded"
Khuyết điểm: "The food and drinks were sub-par"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "The food the service and the staff"
Ưu: "Service was very goood"
Khuyết điểm: "Food was not great and entertainment was average"
Ưu: "Kind and courteous staff"
Khuyết điểm: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
Ưu: "Service was excellent and seats were comfortable."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Ưu: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Khuyết điểm: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ưu: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Ưu: "Very helpful and polite"
Khuyết điểm: "I got a sore but comes the seat was not very padded"
Ưu: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Ưu: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Ưu: "The staff were awesome. The facilities were good."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "This was the best flight I have ever been on. The crew was so friendly."
Khuyết điểm: "Absolutely no complaints."
Ưu: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Ưu: "JAL always have good services."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Khuyết điểm: "The horrible JET LAG I have now lol."
Khuyết điểm: "Food, especially before landing"
Ưu: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Khuyết điểm: "Nothing."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "prompt check in , ample baggages allowances, food and overall steward services."
Khuyết điểm: "none"
Ưu: "Good staff service and friendly people. The food was good. The flight was on time."
Khuyết điểm: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Ưu: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Ưu: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Ưu: "Everything worked as planned."
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Khuyết điểm: "Selecting seats online"
Khuyết điểm: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Ưu: "Great service!"
Khuyết điểm: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Ưu: "Great experience all together"
Khuyết điểm: "Old Aircraft Interior, could be more comfortable"
Khuyết điểm: "Flying with ANA is awesome, the stewardesses are very nice!"
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Khuyết điểm: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Ưu: "Typical ANA quality. Bumpy flight but handled very well."
Khuyết điểm: "Nothing in particular."
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Ưu: "Good service, food"
Khuyết điểm: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Ưu: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Khuyết điểm: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Ưu: "Service was excellent; I felt well-cared for!"
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "Customer service was pretty solid."
Ưu: "Nice smile and service. Food is good as well"
Khuyết điểm: "Arrived later than schedule"
Khuyết điểm: "N/a"
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Services and respectful"
Ưu: "the place. new. lots of space for the legs. air inside the plane was better than others."
Khuyết điểm: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Ưu: "free movies"
Khuyết điểm: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Khuyết điểm: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Ưu: "Crew was professional and charming"
Khuyết điểm: "Nothing really, one of the best short haul flights in the world"
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ưu: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Ưu: "Everything is perfect!"
Ưu: "Stewards were very polite"
Khuyết điểm: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Ưu: "Efficient and uneventful"
Khuyết điểm: "Plane was hot and a lot of food but it wasn't very good."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Khuyết điểm: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Ưu: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Khuyết điểm: "N/A"
Khuyết điểm: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Ưu: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Ưu: "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
Khuyết điểm: "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "overall clean and comfortable, service is great"
Ưu: "Great star wars vessel. Very attentive staffs and flight attendants."
Ưu: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Khuyết điểm: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Ưu: "Fast flight"
Khuyết điểm: "N/A"
Ưu: "Need to step it up with the food, don't have time for shitty service this day and age"
Khuyết điểm: "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
Everything was wonderful!
Airport staff are good but no signage to help incoming passengers unless you know the airport in Doha.
Crew members were very helpful.. overall everything was excellent.
The best but I wish the WiFi was on burning the flight
Exceptional in every sphere of flight services the best in the world 🌎🌎🌎
Food was a disaster, and that’s in the business class ..
Everything was satisfactory. I had a pleasant trip and the airline staff was very accommodating.
They did not let my uncle fly at all
Khuyết điểm: "Wearing a face vizor on top of the face mask is silly"
Ưu: "Very comfortable and enjoyable flight"
Ưu: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Ưu: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Khuyết điểm: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Khuyết điểm: "Lots of noisy babies / young children"
Ưu: "Flight was on time, baggage was quick, got out of airport and on my way."
Khuyết điểm: "Deboarding out on the taxi way in Doha, then busing us to the terminal, took a long time, we were dropped in front and had to go through security again, should have been an easy connection but ended up rushing. status boards in Doha are not that clear, change a lot"
Ưu: "Quality aircrafts and entertainment."
Khuyết điểm: "Service and helpfulness of attendants."
Khuyết điểm: "Seat comfort"
Ưu: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Ưu: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Khuyết điểm: "No comment."
Ưu: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Khuyết điểm: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Khuyết điểm: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Ưu: "seat space with leg room."
Ưu: "On time Very convenient price compared to other airlines"
Khuyết điểm: "Lack of crowd control at the gate during boarding. Ihad to"
Ưu: "Food, entertainment options, comfortable seats, warm blankets"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Good food. Great staff and service"
Khuyết điểm: "I wish there was more seating room and unusually long waiting time for toilets."
Ưu: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Khuyết điểm: "Staff looks down at Brown skin"
Ưu: "On time and 5 star service"
Ưu: "Overall nice"
Khuyết điểm: "Same as above"
Ưu: "The Qatar Airways price."
Khuyết điểm: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Khuyết điểm: "The trays of water could come around more frequently"
Ưu: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Khuyết điểm: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Ưu: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Khuyết điểm: "The Oryx system lackedmin recent movies ....that's the only complaint"
Ưu: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Khuyết điểm: "Boarding in Qatar was a bit disorganised."
Ưu: "Great service and food."
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Ưu: "I liked the schedule was on time and smooth plane ride."
Khuyết điểm: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Khuyết điểm: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Ưu: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"
Khuyết điểm: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Ưu: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Khuyết điểm: "Nothing"
Khuyết điểm: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Ưu: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
Khuyết điểm: "The codt of the ticket has been deducted twice from my account. So I paid double of the price. Please thankfully correct this mistake to continue using your services. Regards"
Great flight - great crew. Thanks American!
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Ưu: "Not much"
Khuyết điểm: "Why no service in first class?"
Ưu: "Liked we actually made it."
Khuyết điểm: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Ưu: "You sold my seat , now I am sleeping in the airport it is no nice"
Khuyết điểm: "Yes if you keep my seat"
Ưu: "Flying portion was fine."
Khuyết điểm: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Khuyết điểm: "We landed early and had to wait 45 min on the runway."
Khuyết điểm: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Khuyết điểm: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Khuyết điểm: "The flight was delayed due to a missing officer. Because of this, I missed my flight from Chicago to Narita Japan. I had to cancel the hotel in Japan and pay $120 cancellation fee. The customer service changed my flight to go to Dallas/Fort Worth TX then fly to Narita Japan next day. They gave me vouchers for hotel stay and meal ($12) which are absolutely minimal compensation after all this headaches. They were unable to upgrade my seat since they’re full. Now the flight to Narita is 2 hour delay and they have changed the gate at least twice. I’m worried if I can get on the next connecting flight to Sapporo due to this delayed schedule. I feel like this whole trip is ruined because the delayed flight from Philadelphia to Chicago. This has been my worst and the most ridiculous flight experience ever. I don’t think I ever want to fly with American Airlines in the future."
Khuyết điểm: "They hate kids"
Ưu: "Crew professional and competent"
Ưu: "Clear communication on flight boarding"
Khuyết điểm: "Attendant could have been more friendly."
Khuyết điểm: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Khuyết điểm: "We stay stuck in PVR"
Ưu: "great entertainment"
Ưu: "Courteous crew and staff"
Khuyết điểm: "Check bags online for all flights"
Khuyết điểm: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Khuyết điểm: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
Ưu: "Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast."
Ưu: "Departure was on time"
Khuyết điểm: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Ưu: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Ưu: "Smootm and in early."
Khuyết điểm: "Not knowing no gratis drinks were served."
Ưu: "We took off and arrived on time. That was the only thing they did right."
Khuyết điểm: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Ưu: "Flight attendant, David, was extremely professional and nice."
Ưu: "The crew in the plane was so happy and funny ! Nice group ! The food was fine, always can be better that’s the true hahahah"
Khuyết điểm: "I don’t have nothing bag to say about. Was a very new plane so everything was fine."
Khuyết điểm: "Plane kept circling Laguadia and turbulence made everyone nervous"
Khuyết điểm: "They put a bunch of crying babies next to me, other than that it was a good experience."
Khuyết điểm: "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."
Ưu: "The flight itself was good. Crew was friendly and helpful. Food and service were good."
Khuyết điểm: "American airlines had poor service at the gate in Chicago. The flight was delayed, but the agents at the counter didn't update us regularly with announcements leaving passengers confused and concerned. When people asked what was going on, they said to wait. But for what? They still never answered or announced anything. At least they gave out food, but again didn't announce to all the passengers waiting."
Ưu: "Nice plane"
Khuyết điểm: "Slow set up of gateway upon arrival"
Khuyết điểm: "Hot on plane."
Ưu: "It's not the person at the gate's fault. She tried to be very informative and kind."
Khuyết điểm: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Ưu: "Flight attendets were great, friendly, helpful, made me feel very welcoming, it made such a great experience. Thank you."
Ưu: "It was fine. Nothing special, nothing wrong. On time."
Khuyết điểm: "Holding pattern over Dallas for 45 minutes."
Ưu: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Khuyết điểm: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
Ưu: "This small plane had a lot of leg room. Each seat had a screen behind the head rest. The plane before only had one at the start of the aisles. The whole trip was smooth."
Ưu: "* on time * courteous staff"
Ưu: "Staff was pleasant and efficient. Schedules met my needs."
Khuyết điểm: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Ưu: "Service was good"
Khuyết điểm: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Ưu: "Everyghing was smooth and on time"
Khuyết điểm: "Nothing at all"
Ưu: "How the pilot was insistent on the idea of taking off and flying, although we were informed of two system error messages, alledgedly the first for an issue with the AC, the other regarding the drain system. After our return to the gate for the second warning, I deplaned. Didn't feel safe after that!"
Khuyết điểm: "Same as above."
Khuyết điểm: "Nothing"
Ưu: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Khuyết điểm: "They Only serve pretzels, nothing else different."
Ưu: "The flight was short."
Khuyết điểm: "Once again my flight was delayed, this time 50 minutes!! . Last time i had to stop in Vegas I got stuck there overnigh because my flight had been delayed and to mKe things worse they also managed to Miss my flights connection in Miami after they had booked me a new flight.. With a window seat that had no window. I old the flight attendant that I needed help stowing my backpack in the overhead bin, not because it was that heavy or big, but because the previous flight had been 5 hrs long and after being stuck in the middle seat my back was killing me and lifting my bag over my head would have triggered a muscle spasm. I have a back condition and they refused to help me. She would not even hear me out and insisted on me to check my bag, which I refused to because my laptop and tablet were in there without propper padding to protect them. The same flight attendant had already yelled at a passanger and was making a scene that made several other passengers uncomfortable. i understand the flight was full and they were delayed enough, but the airline clients should not have to pay for the airline's mistakes."
Like all airlines need to get modern ergonomic seating instead of the terrible old seat style
Khuyết điểm: "The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars."
Ưu: "Comfortable seating, good service, wide variety of entertainment options."
Khuyết điểm: "I’m vegetarian and the food was horrendous and extremely limited."
Khuyết điểm: "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
Ưu: "Everyone was friendly and cooperative from ticket counter to flight attendants"
Khuyết điểm: "Nothing at this time"
Ưu: "The crews did a great job!"
Khuyết điểm: "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
Ưu: "Alyessa went over & above to make us feel welcome & appreciated"
Khuyết điểm: "Limited snacks"
Ưu: "staff was fine"
Khuyết điểm: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Ưu: "We missed our connecting flight any had to spend the night in Washington at our expense."
Ưu: "They put us in First Class which was a wonderful treat"
Khuyết điểm: "The pretzels were awful"
Ưu: "Nothing. It was extremely stressful dealing with the cancellation."
Ưu: "Politeness of the crew, not cramped"
Ưu: "crew was patient and efficient"
Khuyết điểm: "3+ hour delay leaving CVG due to delayed plane out of ORD"
Khuyết điểm: "No seat assigned"
Ưu: "That the flight was a bit shorter than it was suppose to be."
Khuyết điểm: "A bit uncomfortable, but no more than any other flight"
Ưu: "Exit row seat. 18A"
Khuyết điểm: "No tv, not loving the waffle cookie."
Ưu: "Easy check in and boarding. Nice airports"
Khuyết điểm: "small.seats. poor snacks"
Ưu: "On time"
Khuyết điểm: "Layover in Newark was too long and Newark is not a good airport for layover"
Khuyết điểm: "The Wi-Fi didn't work when I tried it on my computer."
Khuyết điểm: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Khuyết điểm: "Almost didn't get to flight. Service desk had one person checking in bags. No communication with anyone in line and they had no help. Very poor service. Only was I made it was risking taking bag on flight."
Ưu: "Access to entertainment online with the app was good. Good customer service. Nice memorable suit case tag gifts for the inaugural flight. Friendly staff."
Khuyết điểm: "While boarding the plane, another passenger was sitting in our seat. When I asked to see her ticket she explained she didn't have a ticket and didn't need one? I'm a flight attendant!!! Very rudely. The attitude in some of the flight attendants is wrong !!! You work in customer service help find solutions don't create problems."
Ưu: "Very comfortable and enjoyable good vibe not to loud"
Khuyết điểm: "There wasn't anything I didn't like it was my first flight ever and it was good"
Ưu: "All was good. Crew was nice to everyone."
Khuyết điểm: "Two large people had carry on bags that did fit in the overhead. They kept trying different areas and delaying boarding for other passagers."
Ưu: "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
Khuyết điểm: "Fellow next to me was having a hard time with the credit card use for direct tv."
Ưu: "Efficient, smooth boarding, on-time push and take off, good skill on a crosswind landing."
Khuyết điểm: "Being packed into a CRJ-700 with 50 of my closest friends I never knew. Snacks are ok but nothing exciting. No elbow room (I'm not obese)"
Ưu: "Plane took off and landed in one piece on time - funny how we all accept that is all that matters"
Khuyết điểm: "I am a connection in Chicago from A to C concourse- too far. I came to fly not walk. Then we loaded from the front to the back - crazy. Service was slow cos too few crew. Airlines completely "dis" their customers"
Ưu: "The crew on the plane were nice."
Khuyết điểm: "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
Ưu: "My flights were on time and I didn't die."
Khuyết điểm: "United Airlines doesn't have power outlets in their economy seats."
Ưu: "The crew was wonderful."
Khuyết điểm: "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
Ưu: "Nice aircraft"
Khuyết điểm: "Late out of ORD"
Ưu: "The email updates on flight gates."
Ưu: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Ưu: "Comfortable and on time other than rain delays"
Khuyết điểm: "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
Ưu: "Great friendly crew, you can tell they love their jobs"
Khuyết điểm: "Liked everything"
Khuyết điểm: "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
Khuyết điểm: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Khuyết điểm: "Waiting In the airport 6hr waiting on a flight that takes and hour"
Ưu: "We finally got to Chicago.... In one piece!"
Khuyết điểm: "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
Ưu: "on time, clean plane, efficient crew."
Ưu: "The smooth ride"
Khuyết điểm: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Khuyết điểm: "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
Khuyết điểm: "Flight delayed so booked on another flight. Get to layover and was told that United tried but couldn't book the second leg of the flight after all. Before we left our original destination, they assured us all the arrangements had been made. Lying to customers doesn't look good for businesses."
Ưu: "On time departure of flight"
Khuyết điểm: "Seats seem to be getting smaller. Flight attendants movement is greatly reduced. It seemed that his behind every time I looked up. Not good!"
Ưu: "Price and comfortable new plane"
Khuyết điểm: "Male stewardess was very unpleasant/unprofessional No food or snack or water offered to my son or I"
Ưu: "The flight was fine nothing to rave about or complain about."
Khuyết điểm: "The cargo door did jam on the return flight so we had to wait at least 30 minutes to get our bags. Not sure if someone didn't do what they were supposed to do when securing luggage. It took maintenance some time and several calls before they came to assist."
Ưu: "There is absolutely nothing that I liked about this experience!"
Khuyết điểm: "They had to reroute my flight four times! Then when they finally gave me a final flight I didn't get the premier seating that I paid for! Even if it's the only flight available the next time I fly I will not book with United!"
Ưu: "I liked that United got me a flight on Delta. A delay on my United flight would have taken off after my connecting flight took off from Chicago to Hartford."
Khuyết điểm: "I did not get a text message or a phone call that my flight had a long delay."