Korean Air is excellent. The seats...could be better.
They ran out of the bibimbap in economy
The staff were nice. My flight was good. The one thing that I like the most is the Incheon airport which is organize and have sophisticated restrooms compared to other airports. I couldn’t elaborate much on my experience because I was too tired during my flights from Cebu back home.
Khuyết điểm: "Charging outlets Staff could be friendlier"
Khuyết điểm: "The seat, the food, the services, the boarding could have been better!"
Khuyết điểm: "The food is usually good on korean air but wasn’t great this time"
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "Not much"
Khuyết điểm: "Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time"
Ưu: "Every thing was excellent. The crew was very courteous and gracious."
Khuyết điểm: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Ưu: "Creew, food , prompt service"
Ưu: "Preference given for those requiring extra help boarding"
Khuyết điểm: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Ưu: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Khuyết điểm: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Ưu: "comfort flight."
Khuyết điểm: "skipped snack service."
Ưu: "Great legroom. Food better than last Korean Air flight a few years ago."
Khuyết điểm: "Changed to smaller aircraft, last row in the aeroplane."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
Khuyết điểm: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
Ưu: "Comfortable seats. Excellent and courteous, and friendly service."
Khuyết điểm: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Ưu: "Everything except switching flights in Seoul."
Khuyết điểm: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Ưu: "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
Khuyết điểm: "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
Ưu: "The crew and flight was awesome, would definitely fly with Korean air again."
Khuyết điểm: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Khuyết điểm: "late departure"
Khuyết điểm: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Ưu: "We flew business class. Seats and service were fantastic."
Khuyết điểm: "Entertainment system was pretty good"
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Khuyết điểm: "not comfortable with the seats"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Khuyết điểm: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Ưu: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Ưu: "Excellent service and food."
Khuyết điểm: "Nothing"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
Khuyết điểm: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
Khuyết điểm: "Bathroom"
Ưu: "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Service, food, entertainment"
Khuyết điểm: "Can't choose my own seats"
Khuyết điểm: "I would have appreciated more movie options and TV show options on the entertainment monitor."
Ưu: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Khuyết điểm: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ưu: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Khuyết điểm: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Ưu: "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
Ưu: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Khuyết điểm: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Khuyết điểm: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Ưu: "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
Khuyết điểm: "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Ưu: "Crew was very helpful and the food was very good, The flight was on time."
Khuyết điểm: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
Ưu: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Khuyết điểm: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Ưu: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
Khuyết điểm: "Seat would not lay down for 11 hours."
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Like Japan Airiline food good flight attendants the best take good care of customer
Crew had been helpful all the time
Most of my selected seats were changed to seats I did not want.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
Ưu: "At least it was delayed so we could make it to SFO."
Khuyết điểm: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Ưu: "Very friendly and accommodating crew."
Ưu: "Simple check in and boarding, right on time."
Khuyết điểm: "Wider arm rests"
Khuyết điểm: "Air on the plane was stuffy"
Ưu: "Complementary sake and great rice cracker snacks."
Khuyết điểm: "Come around more often to collect trash."
Ưu: "crew was professional, attentive and polite"
Ưu: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Ưu: "The service was excellent"
Khuyết điểm: "Food needs improvement"
Ưu: "Very professional staff, smooth boarding process."
Khuyết điểm: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
Khuyết điểm: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Ưu: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Khuyết điểm: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ưu: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Ưu: "Everything was great except for how warm it was. It may be seasonal?"
Khuyết điểm: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Khuyết điểm: "BA flight with poorer screens and food than JAL"
Ưu: "Politeness. It definitely stands out."
Khuyết điểm: "Coffee. It just didn’t taste good to me. But they had wine!"
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "The friendliness of the crew and the comfort of the seat + size of the screen"
Khuyết điểm: "Possibly more food options could of been better, only had western or Japanese option"
Ưu: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Khuyết điểm: "I thought the food was just so so. However, that's always a matter of personal taste."
Ưu: "Once again the service from the flight attendants was perfect."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Ưu: "Friendly and respectful staff, great meals, tasty!"
Ưu: "Food & entertainment"
Ưu: "service is great!"
Khuyết điểm: "nothing"
Ưu: "leg space was better than with other companies"
Ưu: "The service on this flight was excellent.First class service in the economy section."
Ưu: "That it was comfortable."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Ưu: "Food was really good!!! It was way"
Ưu: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
Ưu: "Entertainment was excellent"
Khuyết điểm: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Ưu: "Service was especially good. Very professional."
Khuyết điểm: "Nothing"
Ưu: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Khuyết điểm: "I wish they flew all over the USA, American carriers should be ashamed"
Ưu: "The ground crew in HKG airport was really helpful."
Khuyết điểm: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Ưu: "Shortest travel time to Japan"
Khuyết điểm: "OLD PLANES Touchscreens won't 50% of the time"
Ưu: "staff was pleasant, friendly and helpful."
Khuyết điểm: "turbulence was awful."
Ưu: "great service and help with everything!!"
Sorry the review I just posted was for this flight which was the long haul flight. The planes were nice and that’s about it. No 2 full service meals, only a little tiny vegetable wrap an hour into the flight. Nothing else until the last 2 hours which was the only meal served. Terrible at that. Also no amenity kits were given. Not even a toothbrush. No snacks or nuts in between. Just an awful experience with a mediocre crew. Very disappointed in this supposed 5 star airline according to Skytrax.
ANA is excellent in everything they do
Ưu: "the Crew as always on ANA flights is amazing"
Ưu: "Crew was very nice, toilets clean."
Khuyết điểm: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Ưu: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Khuyết điểm: "The second food service."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Ưu: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Khuyết điểm: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Khuyết điểm: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Ưu: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Khuyết điểm: "The lounge was somehow poor and noisy because of the airport constructions."
Ưu: "Food and services were great"
Khuyết điểm: "Not a large selection to view on the TV"
Ưu: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Khuyết điểm: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ưu: "Great service by the crew! Excellent food and flight was on time,"
Khuyết điểm: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Ưu: "The crew are so courteous and helpful."
Ưu: "Customer service on ANA was as stellar as always."
Khuyết điểm: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Ưu: "Great service and crew. Boarding was quick and efficient."
Khuyết điểm: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Khuyết điểm: "Again, would prefer a larger selection and more change with movie choices."
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Khuyết điểm: "The seat in this airplane was downright uncomfortable."
Ưu: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Ưu: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Khuyết điểm: "Nothing"
Ưu: "Food was served with metal utensils."
Ưu: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Khuyết điểm: "Cabin is bit old, seats don't recline enough, smells musty."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Nothing"
Ưu: "Flight was very good - enjoyed meal and entertainment"
Khuyết điểm: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Ưu: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Ưu: "Great customer service and very kind staff!"
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Khuyết điểm: "I can't think of anything to not like. It was a short and easy flight."
Khuyết điểm: "Nothing, everything was as expected"
Ưu: "Good service and not too long of a wait to board the plane."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Ưu: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Ưu: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Ưu: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Khuyết điểm: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Ưu: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Khuyết điểm: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Ưu: "Crew is always awesome on ANA flights"
Ưu: "I liked the friendly staff, the movie selection was also great!"
Khuyết điểm: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
Ưu: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
Ưu: "The airline gave us pillows and a small cover"
Khuyết điểm: "The food was nasty, and no air circulation plus so hot in there"
Ưu: "The food"
Khuyết điểm: "All old movies in English"
Khuyết điểm: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Everything was wonderful!
Airport staff are good but no signage to help incoming passengers unless you know the airport in Doha.
Crew members were very helpful.. overall everything was excellent.
The best but I wish the WiFi was on burning the flight
Exceptional in every sphere of flight services the best in the world 🌎🌎🌎
Food was a disaster, and that’s in the business class ..
Everything was satisfactory. I had a pleasant trip and the airline staff was very accommodating.
They did not let my uncle fly at all
Khuyết điểm: "Wearing a face vizor on top of the face mask is silly"
Ưu: "Very comfortable and enjoyable flight"
Ưu: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Ưu: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Khuyết điểm: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Khuyết điểm: "Lots of noisy babies / young children"
Ưu: "Flight was on time, baggage was quick, got out of airport and on my way."
Khuyết điểm: "Deboarding out on the taxi way in Doha, then busing us to the terminal, took a long time, we were dropped in front and had to go through security again, should have been an easy connection but ended up rushing. status boards in Doha are not that clear, change a lot"
Ưu: "Quality aircrafts and entertainment."
Khuyết điểm: "Service and helpfulness of attendants."
Khuyết điểm: "Seat comfort"
Ưu: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Ưu: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Khuyết điểm: "No comment."
Ưu: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Khuyết điểm: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Khuyết điểm: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Ưu: "seat space with leg room."
Ưu: "On time Very convenient price compared to other airlines"
Khuyết điểm: "Lack of crowd control at the gate during boarding. Ihad to"
Ưu: "Food, entertainment options, comfortable seats, warm blankets"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Good food. Great staff and service"
Khuyết điểm: "I wish there was more seating room and unusually long waiting time for toilets."
Ưu: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Khuyết điểm: "Staff looks down at Brown skin"
Ưu: "On time and 5 star service"
Ưu: "Overall nice"
Khuyết điểm: "Same as above"
Ưu: "The Qatar Airways price."
Khuyết điểm: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Khuyết điểm: "The trays of water could come around more frequently"
Ưu: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Khuyết điểm: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Ưu: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Khuyết điểm: "The Oryx system lackedmin recent movies ....that's the only complaint"
Ưu: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Khuyết điểm: "Boarding in Qatar was a bit disorganised."
Ưu: "Great service and food."
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Ưu: "I liked the schedule was on time and smooth plane ride."
Khuyết điểm: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Khuyết điểm: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Ưu: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"
Khuyết điểm: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Ưu: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Khuyết điểm: "Nothing"
Khuyết điểm: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Ưu: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
Khuyết điểm: "The codt of the ticket has been deducted twice from my account. So I paid double of the price. Please thankfully correct this mistake to continue using your services. Regards"
The temperature on the flight was cold.
WiFi and more free snacks especially with all the delays that has been happening
Great flight - great crew. Thanks American!
The seats are to close next to each other.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Don’t fly American it’s awful
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Ưu: "Hard product in first was good for domestic first"
Khuyết điểm: "Crew wasn’t terribly friendly. Nothing to drink until 30+ minutes into flight. Allowed crash pax to use first class lav. I pay more so I don’t have to share with so many ppl. Lav was gross 1.5 hrs I to flight."
Ưu: "Not much"
Khuyết điểm: "Why no service in first class?"
Ưu: "Liked we actually made it."
Khuyết điểm: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Ưu: "You sold my seat , now I am sleeping in the airport it is no nice"
Khuyết điểm: "Yes if you keep my seat"
Khuyết điểm: "We landed early and had to wait 45 min on the runway."
Ưu: "Crew professional and competent"
Ưu: "Clear communication on flight boarding"
Khuyết điểm: "Attendant could have been more friendly."
Khuyết điểm: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Khuyết điểm: "Flightleft 2 hours late and then an extra hour waiting at the next gate."
Ưu: "Courteous crew and staff"
Khuyết điểm: "Check bags online for all flights"
Khuyết điểm: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Ưu: "Boarding experience was excellent as we used a wheelchair."
Khuyết điểm: "Nothing"
Khuyết điểm: "Only snacks available at 5am"
Ưu: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"
Ưu: "Departure was on time"
Khuyết điểm: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Ưu: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Ưu: "Smootm and in early."
Khuyết điểm: "Not knowing no gratis drinks were served."
Ưu: "We took off and arrived on time. That was the only thing they did right."
Khuyết điểm: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Ưu: "Flight attendant, David, was extremely professional and nice."
Ưu: "Poor airplane not have nothing"
Ưu: "Friendly, efficient"
Khuyết điểm: "They put a bunch of crying babies next to me, other than that it was a good experience."
Ưu: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
Khuyết điểm: "See above"
Ưu: "Good service from crew members"
Khuyết điểm: "The flight was delayed for 2 hours"
Ưu: "friendly staff and good entertainment options"
Khuyết điểm: "Uncomfortable seats"
Khuyết điểm: "The electronic screen that shows movies etc. needs to be updated. Some of the functions did not work and those that did work were very difficult to get to work well. Disappointing. Obsolete technology."
Ưu: "It's not the person at the gate's fault. She tried to be very informative and kind."
Khuyết điểm: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Ưu: "It was fine. Nothing special, nothing wrong. On time."
Ưu: "Snacks and beverage"
Khuyết điểm: "Delays"
Ưu: "Terri was very attentive."
Ưu: "* on time * courteous staff"
Ưu: "Staff was pleasant and efficient. Schedules met my needs."
Khuyết điểm: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Ưu: "The plan the people an service."
Khuyết điểm: "Nothing i did not like"
Khuyết điểm: "Nothing"
Ưu: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Khuyết điểm: "Flight was cancelled due to maintenance issues. I got home at 1 am instead of 10 pm."
Ưu: "Gate agent super helpful and nice. Flight attendant gave me two coffees, which was was needed."
Ưu: "Space security manners"
Khuyết điểm: "Flight was canceled then delayed"