ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Ưu: "The simplicity."
Khuyết điểm: "A closer gate. Some inflight food."
Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Ưu: "Very caring, and pay full attention to passengers."
Khuyết điểm: "Better food quality, more movies please."
Ưu: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Khuyết điểm: "if the seat can be reclined a little more"
Ưu: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Ưu: "Service, crew, seats, punctuality"
Khuyết điểm: "Bad food, cold coffee and tea."
Ưu: "One of the best service! Thank you!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Khuyết điểm: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ưu: "Food and services were great"
Khuyết điểm: "Not a large selection to view on the TV"
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ưu: "Nice 777 plane, good snack"
Khuyết điểm: "Everything. The best I I"
Ưu: "Great service by the crew! Excellent food and flight was on time,"
Khuyết điểm: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Ưu: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "The quality of your aircraft. Clean, modern, plenty of leg room."
Khuyết điểm: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Ưu: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Ưu: "short flight ready to get home"
Khuyết điểm: "n/a"
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ưu: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Legroom is good, you don't need to recline the seat"
Khuyết điểm: "Food wasn't the best"
Khuyết điểm: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Service was great."
Khuyết điểm: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "Flight spot on time."
Khuyết điểm: "Can't think of a better thing"
Ưu: "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
Ưu: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Ưu: "Friendly and accommodating crew"
Ưu: "I like the courteous and efficient service of the whole crew."
Khuyết điểm: "I didn't like part of the journey to USA to be run by UNITED."
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Khuyết điểm: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ưu: "High quality fit out, amazing flight crew, great food."
Khuyết điểm: "Movie selection could be greater."
Ưu: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Khuyết điểm: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Ưu: "staff was great in business"
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Ưu: "crews are nice"
Khuyết điểm: "food so so, delayed taking off at narita for 30 minutes"
Ưu: "Need to step it up with the food, don't have time for shitty service this day and age"
Khuyết điểm: "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
Khuyết điểm: "Wish it was easier to book gluten free meal"
Khuyết điểm: "It was a rough landing."
No complaints. Good overall.
There was no entertainment and there was only a snack for "food." But as it was a two-hour flight, no more was to be expected.
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
Khuyết điểm: "Wifi would not work"
Ưu: "Peaceful in cabin"
Khuyết điểm: "Blanket ,"
Ưu: "Fast boarding and off boarding"
Khuyết điểm: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Ưu: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Ưu: "Very attentive staff"
Khuyết điểm: "I have no complaints"
Ưu: "Crew was great."
Khuyết điểm: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
Ưu: "Seat was comfortable and I got extra Biscoff Cookies"
Khuyết điểm: "Great trip"
Ưu: "Flight was smooth"
Khuyết điểm: "More leg room"
Khuyết điểm: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Ưu: "Great crew. Seat was not too bad."
Ưu: "I liked the wide variety of movies and snacks available."
Khuyết điểm: "The kid behind me wouldn't stop kicking my seat."
Khuyết điểm: "At least free water"
Ưu: "Delta’s crew is always the best. On schedule"
Khuyết điểm: "This was a 2 hour flight, some entertainment would be nice..."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "That I arrived safe."
Khuyết điểm: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Ưu: "New plane with great entertainment arrived 30 mins early"
Ưu: "The crew was friendly and we arrived earlier than expected"
Khuyết điểm: "Seats are too tight and too expensive to upgrade."
Ưu: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Khuyết điểm: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Ưu: "It was very quick! Great service."
Khuyết điểm: "We need more food options and a little bit more legroom."
Ưu: "Crew was friendly, flight ran on time."
Khuyết điểm: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Khuyết điểm: "The pilot was a Daredevil"
Ưu: "Not much"
Khuyết điểm: "Seats very uncomfortable no room to move"
Ưu: "Aircraft was clean."
Khuyết điểm: "Ninety minute delay due to lack of rested crew preventing timely departure. No gate upon arrival at La Guardia LGA. Wouldn’t let passengers off after shutdown until all gate checked luggage was off the aircraft. Long bus ride around airport. Airport was a mess, with significant construction underway. Avoid Delta to LGA!"
Ưu: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Khuyết điểm: "No issues."
Ưu: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Khuyết điểm: "Narrow corridor to seats"
Ưu: "Easy work trip and with the storms coming in I was able to get out early without fees"
Khuyết điểm: "Snow storms. Not a fan."
Ưu: "direct flight from bdl to cun."
Khuyết điểm: "reclining seats that doesnt give much room to person behind recliner"
Ưu: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Ưu: "Great pilot.."
Khuyết điểm: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Ưu: "Wi-Fi on the plane is a nice touch."
Khuyết điểm: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Khuyết điểm: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Ưu: "Crew was good. Flight was early."
Khuyết điểm: "Poor booking experience."
Ưu: "Absolutely nothing."
Khuyết điểm: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Khuyết điểm: "Seats are hard. Sat in the exit row."
Ưu: "The crew of this flight were fun and personable without being intrusive."
Ưu: "Who could ask for more?"
Khuyết điểm: "N/A"
Ưu: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Khuyết điểm: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Ưu: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Khuyết điểm: "Seats not comfortable enough"
Ưu: "Crew was nice and friendly."
Khuyết điểm: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Khuyết điểm: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Khuyết điểm: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Ưu: "Friendly staff. On time departure and arrival."
Khuyết điểm: "N/A"
Khuyết điểm: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Ưu: "I liked the free entertainment"
Khuyết điểm: "The fact that I can't afford first class."
The flight was excellent. I have no complaints.
Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights.
Ưu: "Nice attendants was the only thing good about this flight"
Khuyết điểm: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Ưu: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Khuyết điểm: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Khuyết điểm: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Ưu: "Very competent flight attendant."
Khuyết điểm: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Khuyết điểm: "Nothing really needed to be better this time around"
Khuyết điểm: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Ưu: "AA has good in flight entertainment"
Khuyết điểm: "1+ hour delay, could’ve left on time"
Ưu: "I liked being able to board early as an active duty service member."
Khuyết điểm: "I don't really have anything to complain about."
Ưu: "Seat seemed smaller than previous flight BDL to MIA"
Khuyết điểm: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Khuyết điểm: "Better food"
Ưu: "The flight was very quick and the crew was very professional"
Ưu: "Convenient departure time originally"
Khuyết điểm: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Ưu: "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
Khuyết điểm: "The on-line entertainment system wasn't working."
Ưu: "The flight crew"
Khuyết điểm: "Small space. Old plane. Tight seats."
Ưu: "nothing good nothing bad, just ok."
Khuyết điểm: "737 might as well be a cattle cart..."
Khuyết điểm: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Ưu: "When we left the gate"
Khuyết điểm: "Weather"
Ưu: "It works if you follow the rules."
Khuyết điểm: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Ưu: "Great crew, efficient boarding, on time flight."
Khuyết điểm: "The seats remain too small and the chairback gave my shoulders cramps."
Ưu: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Ưu: "all around experience was good arrived in Charlotte early"
Khuyết điểm: "Nothing to really say wasn't to bad to say..."
Khuyết điểm: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Ưu: "The headrest entertainment terminals are always a good thing."
Khuyết điểm: "No space to put a small carry-on bag if you spend extra to get legroom."
Ưu: "courteous helpful & friendly crew and really great ground crew too"
Ưu: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Khuyết điểm: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Ưu: "Roomie seat"
Khuyết điểm: "Made me Put my purse in back of plane"
Ưu: "On time, smooth flight, no hassles"
Khuyết điểm: "Tight space but overall not unexpected"
Ưu: "Rebooked before we got inside"
Khuyết điểm: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Ưu: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Khuyết điểm: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Ưu: "Was on time, flight attendants very nice and professional"
Khuyết điểm: "flight was overbooked good thing people volunteered to give up seats"
Ưu: "Flight crew was peofessional"
Khuyết điểm: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Khuyết điểm: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Khuyết điểm: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Khuyết điểm: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Ưu: "Service is excellent"
Khuyết điểm: "I didn't like the seats are to small"
Khuyết điểm: "Nothing"
Khuyết điểm: "Only pretzels were served. Crew was very nice. Friendly too!"
Khuyết điểm: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Ưu: "Flight was on time with no problems."
Khuyết điểm: "The planes were clean but had no phone charging outlets."
Ưu: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Khuyết điểm: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Ưu: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Khuyết điểm: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Ưu: "Got us in a little early. Nice smooth flight"
Khuyết điểm: "Everything"
Ưu: "It was on time. Crew was friendly."
Khuyết điểm: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Ưu: "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Khuyết điểm: "Seats weren't comfy, plus no entertainment and Wi-Fi."