The Korean Air flight left on time from Washington and the service on the flight was adequate but nothing special. The Jin Air flight for my second leg from Seoul to Bangkok was very much subpar. There was very little meal service and no entertainment whatsoever for a 5 1/2 hour flight. I didn’t read the fine print careful enough. I will avoid in the future any flight with Jin Air as a subsidiary of Korean Air.
All the things are good people are very nice thanks ☺️
Worst experience I've had in 50 yrs of flying.... Rebooked....no luggage...n no offer of anything.... Possible I'll never fly Delta again
Ưu: "Cramped seats and no beverage service. No crew interaction."
Ưu: "The crew were good and very pleasant."
Khuyết điểm: "The food was pretty gross. I don't know how you can pass that for food."
Ưu: "Crew are great. Plane is cool, A380."
Khuyết điểm: "Connecting flight is in a hurry, time is tight."
Ưu: "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
Khuyết điểm: "No improvement needed!"
Ưu: "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
Khuyết điểm: "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "The crew was on it when it came to responding to the call button."
Ưu: "Korean Air service was good."
Khuyết điểm: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Ưu: "The food was amazing"
Ưu: "This was the big league of airlines. Great staff, presentation, service, food, entertainment. Felt appreciated as a customer during the entire experience."
Khuyết điểm: "Extra checked bag fee was very costly, nearly $100.00 (CAD)."
Ưu: "Yes, crews were excellent"
Khuyết điểm: "Boarding of passengers should be clear"
Ưu: "The service is always way better than American flying"
Ưu: "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
Ưu: "The employees were soooo nice and friendly"
Khuyết điểm: "Wheelchair service"
Ưu: "Great customer service"
Khuyết điểm: "It was hot and no airflow"
Khuyết điểm: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Khuyết điểm: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Ưu: "Everything except switching flights in Seoul."
Khuyết điểm: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Khuyết điểm: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Ưu: "I liked the seats and the comfort."
Khuyết điểm: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Ưu: "acomodations was awesome!!!"
Khuyết điểm: "temperature was not consitent"
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "There wasnt anything that i didnt like"
Ưu: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Ưu: "Excellent service"
Khuyết điểm: "45"
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "food selection & crew courtesy"
Ưu: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Ưu: "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
Khuyết điểm: "The flight was very lomg, but nothing could be done to remedy that."
Ưu: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Ưu: "Fast I like it this way.."
Khuyết điểm: "Time keep changing is what I don't like."
Ưu: "Just about everything"
Khuyết điểm: "I."
Ưu: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Khuyết điểm: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
Ưu: "Everyone was very polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Khuyết điểm: "Chairs are quite hard and the movies selection limited."
Ưu: "Food and crew's profesional service and care"
Ưu: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Khuyết điểm: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Ưu: "Service, comfort, and seat room."
Khuyết điểm: "Everything was enjoyable on return flight"
Ưu: "Leg room was good"
Khuyết điểm: "Too tight beside neighboring seats"
Ưu: "Very nice and comfortable flight"
Ưu: "I like the food,the crew are nice and very helpful"
Ưu: "The entertaiment choices were very good on such a short flight."
Khuyết điểm: "Seat was so cramp to the point of suffering."
Ưu: "The crew went above and beyond."
Ưu: "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
Khuyết điểm: "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
Ưu: "Good food, friendly staff, great service"
Khuyết điểm: "The seats could be bigger"
Ưu: "No entertainment on the plane and plane was very small..."
Khuyết điểm: "Explain flight situations better.."
Ưu: "Crew was very friendly and took good care of the passengers"
Khuyết điểm: "Better space. Better service. Terrible directions"
Ưu: "Flight was smooth and short"
Khuyết điểm: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Khuyết điểm: "Always seem to be delayed"
Ưu: "The flight was safe and efficient."
Khuyết điểm: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Ưu: "Almost 3 hours of delayed"
Khuyết điểm: "Almost"
Ưu: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Khuyết điểm: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Khuyết điểm: "The coffee could’ve tasted better."
Khuyết điểm: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Ưu: "Entertaining crew"
Khuyết điểm: "On time arrival (we were late)."
Ưu: "All was good"
Khuyết điểm: "All was good"
Ưu: "Departed on time. Very courteous crew."
Khuyết điểm: "Nothing."
Khuyết điểm: "staff wasn't very friendly"
Khuyết điểm: "Very uncomfortable seating"
Khuyết điểm: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Ưu: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Ưu: "Nice flight attendants"
Ưu: "Great service by crew!"
Khuyết điểm: "Took too long to get on board."
Khuyết điểm: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Ưu: "The seats."
Khuyết điểm: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Ưu: "Quick service, good information."
Khuyết điểm: "Not applicable, it was a good flight."
Ưu: "Great service."
Khuyết điểm: "No power outlets. No WiFi. Limited movie selection."
Ưu: "They were comprehensive and tried to move fast"
Khuyết điểm: "Delayed flight because they didn’t had the crew ready"
Ưu: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Khuyết điểm: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Khuyết điểm: "The vegan meal was not good"
Ưu: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Khuyết điểm: "1. Wifi didn't work"
Ưu: "Special staff great pilots snacks free movies safety"
Khuyết điểm: "Everything was great"
Khuyết điểm: "Sat on the plane on the tarmac for over an hour in the cold..."
Ưu: "Arriving to the destination"
Ưu: "Flight attendants were super."
Khuyết điểm: "Delta is just another cattle car"
Ưu: "very short flight, flight was comfortable"
Khuyết điểm: "Plane was small so carry on space was at a premium, but everything fit"
Ưu: "It's Delta so I got miles"
Khuyết điểm: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Ưu: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Khuyết điểm: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Ưu: "Nothing I can think"
Khuyết điểm: "The seats selection"
Khuyết điểm: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Khuyết điểm: "The flight was delayed an hour and a half."
Ưu: "Nice crew. Clean cabin."
Khuyết điểm: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Khuyết điểm: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Ưu: "The infotainment screen on back of headrests."
Ưu: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Khuyết điểm: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Ưu: "Crew ok. Not much information given."
Khuyết điểm: "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
Ưu: "On line customer service was very courteous and helpful."
Khuyết điểm: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Ưu: "Airplane was good, boarding was fast."
Khuyết điểm: "Did not have the fruit and cheese plate."
Ưu: "Crew was great."
Khuyết điểm: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Khuyết điểm: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Ưu: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"