There was a miscommunication between Kayak and Chatdeal. My flight wasn't Haneda-Chicago. There was a cancellation on my Haneda-Chicago flight two days before departure (Atlanta-Haneda) and switched to Narita-Chicago but the Narita-Chicago flight wasn't fully booked even though I got a new itinerary. Luckily, I noticed a week in advance but it might have been a disaster. My husband was on the phone many hours for three days from US while I was in Japan. The flight itself was great but the process was not pleasant at all. Hope my situation was rare and nobody goes thru this. Thank you, Junko Gupta
The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Only thing i have to said is rough landing and food is not great so does the entertainment.
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
The service of this flight was wonderful, I love all of them
Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Ưu: "It was a great service overall!"
Ưu: "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
Ưu: "At least it was delayed so we could make it to SFO."
Khuyết điểm: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Ưu: "Flight was typical."
Khuyết điểm: "No direction for the connecting flight and no help to understand the connecting flights."
Khuyết điểm: "Good space with large seats. Good food and service."
Ưu: "Crew was amazingly nice, friendly and very helpful..."
Khuyết điểm: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ưu: "Good crews."
Khuyết điểm: "Space seats."
Khuyết điểm: "Great experience all around. Need to improve access customer service support."
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Khuyết điểm: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Ưu: "Entertainment was good"
Khuyết điểm: "PA system was used excessively."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Khuyết điểm: "everything"
Ưu: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Khuyết điểm: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Khuyết điểm: "Cancelled flight"
Ưu: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Khuyết điểm: "Can’t think of any thing"
Ưu: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Ưu: "Nice staff."
Khuyết điểm: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ưu: "The service, more leg rooms and flight attendants were very friendly."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Khuyết điểm: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Ưu: "Very nice airplane with new technology"
Khuyết điểm: "Nothing"
Ưu: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Ưu: "Service was amazing. Flight attendants were very..attentive!"
Ưu: "Excellent service overall"
Khuyết điểm: "Nothing particular"
Ưu: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Friendly and helpful staff, excellent food."
Ưu: "I love flying jal"
Khuyết điểm: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Ưu: "Food, lavatory experience"
Khuyết điểm: "Small carry and carry on bag"
Ưu: "Service was polite and efficient"
Khuyết điểm: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
Ưu: "Food & entertainment"
Ưu: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Ưu: "Nice people, good food"
Khuyết điểm: "Old-=fashioned business configuration"
Ưu: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Ưu: "The crew were all exceptionally pleasant, helpful."
Khuyết điểm: "I didn't care at all for the food."
Ưu: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Khuyết điểm: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Ưu: "Entertainment was excellent"
Khuyết điểm: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Ưu: "fine food, the pilot handled a typhoon like a pro"
Excellent service provided by crew.
Flight was 5 hr delayed, we missed our connection flight. Had to wait another 5 hrs for our next flight. The whole day was wasted.
The departure time changed 3 times in a 2 day period and in one of those times it was moved from 1:40pm to 1:25pm causing many people to rush through the airport due to the earlier boarding time
4 hour delay due to mechanical issue and no compensation was offered. Missed the last train home because of this and instead of a $3 rare, it was $50
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Everything was OK except the refreshments.
Ưu: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Khuyết điểm: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Khuyết điểm: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Ưu: "my borden pass had no gate no"
Ưu: "Comfortable seats and good food/service throughout the trip."
Ưu: "From start to completion the process of boarding and deboarding was awsome."
Khuyết điểm: "Not sure you could makebthings any better than this trip. Kee doing what you did today and I as an individual will be happy with every trip."
Ưu: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Khuyết điểm: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Ưu: "Yes, crew were great"
Khuyết điểm: "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
Ưu: "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
Khuyết điểm: "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
Khuyết điểm: "Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!"
Khuyết điểm: "Can't fly American Airlines without a flight delay. Have to plan flight delays into my trips because every time I fly American there is a delay. Certainly encourages me to fly other airlines."
Khuyết điểm: "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."
Ưu: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Khuyết điểm: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Khuyết điểm: "I will never fly with American again."
Ưu: "Crew was friendly"
Khuyết điểm: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Ưu: "Meaals and good timing"
Khuyết điểm: "Lack of information on buying alcohol in airport"
Khuyết điểm: "Had to buy another ticket"
Ưu: "Breakfast on GDL-DFW and movie"
Khuyết điểm: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Khuyết điểm: "Terrible rough landing for no reason"
Ưu: "On time!!!"
Khuyết điểm: "Small chairs."
Ưu: "flight crew was great"
Khuyết điểm: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Khuyết điểm: "Yes Old planes again. No charging ports no entertainment. The crew was nice but the whole experience of this trip was awful."
Khuyết điểm: "Bought 2 tickets but seats weren’t together poor service"
Ưu: "Customer Service, movies & comfortable seats"
Ưu: "Not exceptional"
Khuyết điểm: "Not much room for moving around but really fast"
Ưu: "Friendly staff"
Khuyết điểm: "Food was terrible and the seats tight"
Ưu: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Ưu: "Boarding and flight was on time."
Khuyết điểm: "Nothing."
Ưu: "I was very happy to see that AA considerably improved service on-board, if I compare it to an experience of several years ago. For future flights to Europe I will not hesitate to choose AA over disappointing BA."
Khuyết điểm: "All was as expected flying in coach. AA offered an adequate service fo an international flight."
Ưu: "Absolutely nothing"
Khuyết điểm: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Khuyết điểm: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Ưu: "Friendly crew. Due to the apparent regularity of excessively delayed American Airlines flights, they had the staff at O'hare bring a cart filled with cheap canned juice and Diet Soda to lessen the blow of their consistently delayed flights."
Khuyết điểm: "Like every other American Airlines flight I've ever been on, it was delayed. Including the American flight from Denver to Chicago. We pay entirely too much money to these airlines for them to deliver such painfully mediocre service and consistently delayed flights. I recommend that this airline do a SERIOUS audit of their Preventative Maintenance/Service division across their hubs. If I fly American, I would bet my entire checking account that the plane will be delayed well over 2 hours."
Ưu: "I got there safe and there was some entertainment"
Khuyết điểm: "seats small and not real comfortable."
Ưu: "Customer service excellence The flight attendants were very attentive"
Ưu: "It was comfortable, nice staff and had a meal as well"
Ưu: "Nice head rest (although it did not stay bent at angle, so could actually rest against it)."
Khuyết điểm: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath."
Ưu: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Ưu: "Very efficient boarding, new plane"
Ưu: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Khuyết điểm: "It's cold in Ohio"
Ưu: "Normal flight"
Khuyết điểm: "The flight was ,the plane was small. And I was charged for my baggage when I used my card"
Khuyết điểm: "I booked on BA I ended up on AA. US carriers to Europe gives inferior service vis a vis the competition if i wanted a US carrier I would have booked one. It was bait & switch. Compared to whats available in entertainment & comfort on flights, this was like a hires & buggy"
Ưu: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Khuyết điểm: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Ưu: "I arrived at Dusseldorf"
Khuyết điểm: "First flight was delayed 5:30 hours, so I was moved to different flights because I would not have made my connections but those flights were uncomfortable and had bad service and the people working didnt even so much as offer me complimentary peanuts"
Khuyết điểm: "We sat on the runway for more than an hour."
I cancelled trip home from Cabo. Stayed anther 6 days. Took Swoop home to YYZ.
Khuyết điểm: "Seats were uncomfortable"
Ưu: "Leg room on the regional jet actually was better than that of a larger plane."
Khuyết điểm: "We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food."
Ưu: "Crew did a good job. In flight entertainment was great. Need a way to use my wireless headphones with the direct tv (maybe through the United app?)"
Khuyết điểm: "Seats in First Class were not as comfortable as I would expect. Hardly any padding in the back or in the armrests. Didn’t care for the food on either flight. Can’t you just serve some good ol’ Meat and potatoes with gravy, a plain vegetable and a roll?"
Khuyết điểm: "There was no lunch"
Ưu: "The original flight was cancelled. Had to spend 12 hours in airport and pay for a hotel room in Houston plus meals. No compensation from UA"
Khuyết điểm: "Airline should have helped with the extra costs"
Ưu: "Nice and courteous crew"
Khuyết điểm: "Better on increased International viewing options."
Ưu: "Aircraft temperature was nice, which is controlled by the pilots"
Khuyết điểm: "United boarding system was down United flight attendants on my flight said they would not help us in emergency over an announcement Outdated seat entertainment with directv THAT YOU HAVE TO PAY FOR Seats always feel too small but I’ll just include it here"
Ưu: "Love this direct flight! So nice!"
Ưu: "On time even with minor delay in boarding"
Khuyết điểm: "No Wi-Fi was available for movies on phone as described"
Khuyết điểm: "United app would not work both ways. Have to pay for wifi."
Ưu: "Great service great equipment and great prices!"
Khuyết điểm: "Nothing"
Ưu: "Pilot candor"
Khuyết điểm: "In flight service"
Khuyết điểm: "Flight was super delayed scheduled to leave at 6:30 left at almost 9. Small updates with not much information. Entertainment system not functioning. Had to get a tow to the gate after landing??"
Ưu: "Staff was great,trip was. Quick."
Khuyết điểm: "Delays in take off"
Khuyết điểm: "Noisy intrusive kids-clueless parents no help from crew"
Khuyết điểm: "I left an important notebook on the back of the seat that was in front of me; I was assigned a seat on the rouse 8. Can you do something to get it back to me please?"
Khuyết điểm: "The plane was late, I request wheal chair for my mother because she can't see for one eye no more and only 30% can see on her good eye and in Houston she was lost inside the aeroport because no one take care of my mother , yes lost for almost two hours, very very disappoint , I always book thru Kayak and never complaint, this time very disappointed , Glad my mother is okay"
Ưu: "On time, comfortable seat, good drink service."
Khuyết điểm: "Everything was fine, nothing to dislike."
Ưu: "Despite delay, flight arrived at gate on time."
Khuyết điểm: "Insufficient meals available for the passengers. Flight time was moved back twice and then up. It can really cause problems for people when departure times are moved up. In flight programs were good but no headphones provided. Good thing we brought some!"
Ưu: "Thew crew level of service its great"
Khuyết điểm: "No food"
Ưu: "The crew and flight was excellent. Two short flights to get to my destination."
Khuyết điểm: "Their new fare for budget flights processing is outrageous. I was advised booking the flight carrying size only undervfront seat storage. Then got an email explaining how this works. Then tried to checkin online 24 hours prior and you can't since you are not checking baggage. Got to airport to find that can't checkin except at counter as you need a UAL employee to scan their I'd during process to get boarding pass. Waited for employee and then she was rude about it. Again reminded me I can't bring anything else onboard or will cost me extra at gate. If UAL wants to offer this they need to be more customer friendly. I was far from impressed for the inconvenience I experienced being s longtime UAL Frequent Flier."
Ưu: "Helpful agent who rebooked. Food vouchers but didn't nearly cover the cost of airport food."
Khuyết điểm: "Getting to airport early only to find at the last moment the plane was delayed causing us to miss our connecting flight. Had to rebook and spent the entire day in airports arriving at our destination very late at night. Wasted a day of vacation."
Ưu: "Not really impressed"
Khuyết điểm: "The doors closed 15 minutes prior to when I expected them to, causing about five of us to miss our flight."
Ưu: "Everything was great!"
Khuyết điểm: "Sadly there is some extreme weather going on in Houston I'm still in the airport"
Ưu: "The flight attendants were polite and welcoming and the flight was on schedule."
Khuyết điểm: "It was complicated to get the movies. You had to download the United app."
Ưu: "Left right on time and arrived a few minutes early."
Khuyết điểm: "Nothing"
Ưu: "Everything else was good"
Khuyết điểm: "The people behind the desk to give you your boarding pass took forever to show..there was no information as to why."
Ưu: "The crew was friendly & responsive. The snack options were good & I got the whole can of Ginger Ale, without asking! Overall, a pleasant experience."
Khuyết điểm: "Nothing."
Ưu: "almost everything"
Khuyết điểm: "the omlete was so nasty and the sausage thing tasted horrible"
Ưu: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Khuyết điểm: "Mechanical failures flights canceled had to rebook the next day!"
Ưu: "Loved that the crew was attentive."
Khuyết điểm: "I wanted to charge my device, no outlets available. No TV screen available for movies, just makes the time go by faster when I'm distracted."
Ưu: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Khuyết điểm: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Khuyết điểm: "How can united cancel my return reservation after they delayed my arrival flight forcing me to jump in a car and drive the 3 hrs I could have driven earlier that day! i choose to fly to make life easier but due to the service I would rather use a different airline or just drive to ensure I'll be at my destination on time."
Ưu: "Will probably NOT use united again"
Khuyết điểm: "Every leg of flight was late, excuses for lateness on every flight!"
Khuyết điểm: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."
Ưu: "Smooth ride"
Khuyết điểm: "I don't understand why United boards economy class from front to back. It's time consuming, cumbersome, and frustrating. My seat was back in row 35. By the time I boarded, the crew made an announcement that all of the rear overhead bins were full and we should stow our luggage before we get there. No attendant was anywhere nearby to assist with luggage stowing or identifying available locations. I ended up stowing my suitcase in row 14, after moving someone else's luggage to the side to make room for my own. I've gotten yelled at for as much as this on other flights in the past."
Khuyết điểm: "How they handle my bags.....!"
Khuyết điểm: "The plane was so damn HOT inside. Then we sat on the tarmac for 40mins, while being cramped inside with no word from the flight crew, on why we were not taking off. Worst and most uncomfortable flight in years for me and the rest of us suffering passengers on board.... Horrible Horrible Flight"
Ưu: "That the flight came in to London 30 mins sooner than its scheduled time."
Khuyết điểm: "Terrible behavior by the crew. It felt truly humiliating to be spoken to condescendingly by them and treated very badly."
Khuyết điểm: "Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again."
Khuyết điểm: "Was delete for 3 hours and bad cosumer sevice en Guadalajara"
Khuyết điểm: "Flight cancelled- rebooked then delayed 9 times- sat in airport for 12 hours for a one hour flight!!"
Khuyết điểm: "We were suppose to depart around 7:20pm and ended up departing at 10pm. Was said they magically had 4 brocken seats over the past flight! Did not like the waiting period and how they managed it."