The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
Khuyết điểm: "Menu options, movies"
Ưu: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Khuyết điểm: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Ưu: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Khuyết điểm: "Not one thing."
Khuyết điểm: "I am satisfied with AA overall."
Ưu: "Privacy of window side seat"
Ưu: "Good food and movies. Flight attendants were great."
Khuyết điểm: "Tight seating and it was hot. No way to control individual airflflow"
Khuyết điểm: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Ưu: "Very family friendly. Good entertainment system."
Ưu: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Khuyết điểm: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Ưu: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Khuyết điểm: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Khuyết điểm: "I wasn't able to pre-select my seat."
Ưu: "The meals. The attention to service details. The seats are better."
Khuyết điểm: "Ticket reservation follow up."
Ưu: "Excellent crew,service and great food."
Khuyết điểm: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ưu: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Ưu: "Service was amazing. Flight attendants were very..attentive!"
Ưu: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Ưu: "Nice flight, right on time."
Ưu: "Movie choices"
Khuyết điểm: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Ưu: "Great meal compared to other local airlines. Comfortable."
Ưu: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Khuyết điểm: "Aisle seats not very private, remote control not intuitive to use"
Ưu: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Khuyết điểm: "Nothing."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Always on time"
Khuyết điểm: "No clue when it's boarding time and no announcement"
Ưu: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Ưu: "leg space was better than with other companies"
Ưu: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Khuyết điểm: "nothing"
Khuyết điểm: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "Service and polite staff."
Khuyết điểm: "Not much space between the seats for my long legs."
Ưu: "Finally arriving"
Khuyết điểm: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Ưu: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Khuyết điểm: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "They provide us slipper for in flight comfort"
Khuyết điểm: "Old aircraft"
Ưu: "Very spacious and comfortable, modern plane"
Khuyết điểm: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"
Khuyết điểm: "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."
Ưu: "Asahi Beer!!!! Beautiful Flight Attendents!!! New Movies!!! Comfortable seats!!!! Awesome service from entire flight crew!!! Good Food!!!"
Khuyết điểm: "Flight was delayed one hour but the flight crew made up for it by delivering GREAT service!!! I still give 5 stars!"
Ưu: "Everything good except the food"
Khuyết điểm: "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
Ưu: "Everything was great!"
Khuyết điểm: "All was great!"
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Khuyết điểm: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Khuyết điểm: "Add a low carb meal option"
Ưu: "Speeding of departure after boarding"
Khuyết điểm: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Khuyết điểm: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Ưu: "Seating was fine"
Khuyết điểm: "If flight cost less lol"
Ưu: "the food was god. the crew was very accommodating"
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Ưu: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Ưu: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Ưu: "More leg room than most flights."
Khuyết điểm: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Ưu: "Friendly crew"
Khuyết điểm: "Hard seats!"
Ưu: "Crew - excellent service orientation"
Khuyết điểm: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Ưu: "Staff was great!"
Khuyết điểm: "Food wasn’t the best."
Khuyết điểm: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "All was 100%! Thanks!"
Ưu: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Ưu: "I enjoy ANA and choose to fly with them, normally a good flight"
Khuyết điểm: "All our issues were another passenger, not ANA’s fault"
Ưu: "Service Politness of staff"
Khuyết điểm: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Ưu: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Khuyết điểm: "None."
Khuyết điểm: "Everything the whole team was great."
Khuyết điểm: "Sitting space"
Ưu: "Food was quite good"
Khuyết điểm: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Ưu: "Big TV screen. Food."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ưu: "Comfortable seats, very friendly staff."
Ưu: "People the staff was nice and tried to be helpful"
Khuyết điểm: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Ưu: "Love the staff, helpful and polite!"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Messed everything up!!!"
Khuyết điểm: "Messed everything up!!!"
Khuyết điểm: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Ưu: "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
Khuyết điểm: "The only gripe for me would be the movie selection. There are not that many choices."
Ưu: "staff was great in business"
Ưu: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Khuyết điểm: "Internet is way too expensive and barely works."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Ưu: "As expected from the Japanese, super polite snd patient."
Khuyết điểm: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Ưu: "Great star wars vessel. Very attentive staffs and flight attendants."
Khuyết điểm: "Limited movie and news programs"
Ưu: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
Ưu: "I liked the food and the personal television you get. You can play video games on it which was cool."
Khuyết điểm: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
Ưu: "WAS OK BUT NEED BETTER PILLOWS"
Ưu: "Business seats great, personal attentive service; more great entertainemnt than I could consume! Business class almost empty..."
Khuyết điểm: "I pre-ordered my meals, which were very beautifully presented andtasty, but did feel they weren't large enough. Dessert offerings lacking"
Khuyết điểm: "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."
Ưu: "Cleaner and better service by flight attendant than other US flight company."
Khuyết điểm: "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
Ưu: "Everything was fine."
Khuyết điểm: "Not much."
Khuyết điểm: "Food and movie selection"
Ưu: "Crew always very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "The crew was very helpful and amazing. The food was healthy AND delicious. Very interesting selection of movies, music, games. A small pillow and blanket was provided to everyone."
Khuyết điểm: "The first few rows of my section received drinks in the first round, but then the attendant ran out and forgot about the rest of us. I am tall, so the seat was not very comfortable for 13 hours of flight--had neck pain afterwards."
Ưu: "Everything normal except food"
Khuyết điểm: "Food"
Khuyết điểm: "Incredibly slow wifi"
Ưu: "On time"
Khuyết điểm: "All was ok"
Ưu: "Great service"
Khuyết điểm: "They treat everyone so well"
Khuyết điểm: "Errors made on flights both too and from Taipe were cancelled. Wasted 3 hours of my time!"
Ưu: "Departure and arrival time"
Khuyết điểm: "Meal"
Khuyết điểm: "Food and not enough snacks available. FA is not friendly"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "The crew for the trip back to US was not as good as the crew for the trip to Taipei."
Ưu: "We liked the spaciousness and overhead bins."
Khuyết điểm: "The seat was not comfortable. On the flight out, we were in an Airbus and its seat was so much better."
Ưu: "My seat in emergency isle was brilliant: quiet, spacious and easy access...perfect for snoozing! I arrived refreshed and ready. The staff at airport and on the plane as usual were focused on assuring my needs were met!!!! Chow was hot and yummy along with real silverware!!!"
Khuyết điểm: "Volume of sound on movies should be increased to off set the plane’s. The viewing screens should be increased in size."
Ưu: "The demeanor of the crew on our Taipei to Houston flight was friendlier than the crew from our EVA flight from Manila to Taipei."
Khuyết điểm: "This flight had the worst food options from all the other fights we have taken during our whole vacation."
Khuyết điểm: "When offering drinks, the steward didn't give passengers enough time to make their selection. Offerred snack in the dark when most people were asleep. Understand that the attendants are trying to carry their tasks in a specific time frame but there must be a better way to serve your customers, such as announcing that snack can be brought to you upon your request."
Khuyết điểm: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
Ưu: "I️ loved the mall in Taipei!! It was fun to browse around the different stores while waiting for my flight. I️ also loved how easy It was to fall asleep on this aircraft."
Khuyết điểm: "I️ didn’t like how close the seats are to eachother. I️ slept fine however I️ often found myself leaning on the person next to me . Also my neighbor kept coughing but that’s out of talks controll. Overall this was an amazing experience and I️ am happy. With yalls service."
Ưu: "The service and the smooth landing despite the strong winds upon landing in Houston"
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
Ưu: "Crew and service were great."
Khuyết điểm: "Food to asian. Entertainment limited and to asian."
Ưu: "Nice crew, comfortable ,no delate"
Khuyết điểm: "We did not like all the meals in all the flights"
Ưu: "\the well trained wheel chair servers. They care."
Ưu: "Very modern airplanes. I love the fact that I'm able to tack the conditions and location of the flight on the screen in front of me, watch movies and all sorts of entertainment. Menu is delicious and staff super professional and well trained. Thanks."
Ưu: "best international flight yet in all areas, especially considering it was economy"
Khuyết điểm: "since I flew EVA both there and back to the states, I quickly ran out of movies to watch but this is such a minimal complaint"
Ưu: "I love the price, all staff was kind and helpful and the seats are comfortable."
Khuyết điểm: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Ưu: "Crew was most helpful and gracious."
Ưu: "I got to Houston earliet than posted"
Khuyết điểm: "The food, kinda hard..."
Ưu: "The value for money is very good with EVA. The planes are modern and clean. The staff is very friendly. I will no doubt be flying with EVA again!"
Khuyết điểm: "Nothing major to say here; just a few suggestions. I find the meals and entertainment to be a bit lacking compared to other airlines of the same caliber. With that being said, the value for the air fair charged is hard to beat."
Ưu: "Food was actually OK and the alcohol selection was good."
Khuyết điểm: "I was in the last row aisle seat 73H. Prior to take off I requested to move to the opposite side 73 A and B because they were empty. I had a passenger on the window side and this particular FA said said OK, but she said to do it after the flight takes off. Later I took my things and this time another FA rudely said I cannot move because the empty seats were required for FA's to rest on this 14 hr flight. Fair enough. But not once did they sit at those empty seats at all. When I had to continually get up to allow my window passenger who frequently uses the toilet. Why lie?"
Khuyết điểm: "A little delay in boarding but after other airlines I flew this has been best by long shot"
Ưu: "The fact the staff try so hard to comfort passengers"
Khuyết điểm: "Cant fond any wrong doing"
Ưu: "Given an exit seat. Crew were excellent. Service was superb."
Ưu: "The staff got us loaded quickly for the large number of passengers. The leg room, even in economy is surprisingly roomy, and the movie selection was first class."
Khuyết điểm: "They need to offer more small bottles of water. It's hard to keep hydrated on long flights, and due to turbulence a tinyear (only half full) glass of water occasionally is hard to not spill and is not enough. I would suggest an 8 oz bottle offered at least every other hour."
Ưu: "Entertainment system was nice."
Khuyết điểm: "Seats not comfortable. Staff not friendly."
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "Great crew."
Khuyết điểm: "Same issue i have on all Eva flights there dinner drink severings come in a small cup Thats not even half full."
Khuyết điểm: "Movie selection was limited"
Ưu: "Everything was great. The crew,food and entertainment was very good. It was not cramped."
Khuyết điểm: "Nothing"
Better boarding system than just 4 zones. Within each zone, boarding needs to be done with specific rows at a time.
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
More Bollywood and Telugu movies, food options
My luggage was left at doha nd flight landed houston. Horrible experince i had this time.
Please refer to comments on previous flight.
It’s good, thanks for all team members
The three people behind us continued kicking our seats and after two attempts to resolve, they got aggressive and loud. Very uncomfortable and frustrating for 15 hours flying.
Ưu: "Add snacks between the males"
Khuyết điểm: "Thank you"
Ưu: "Private cabins in business class"
Khuyết điểm: "Better control over boarding process"
Ưu: "Everything is excellent"
Khuyết điểm: "All is well"
Khuyết điểm: "Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Service & information"
Khuyết điểm: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Ưu: "Crew . Food . Service was great ."
Khuyết điểm: "Every things was good ."
Ưu: "The crew was nice but never got the menu."
Khuyết điểm: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Ưu: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Khuyết điểm: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Khuyết điểm: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Ưu: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Khuyết điểm: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Ưu: "Excellent crew and food."
Khuyết điểm: "No WiFi."
Khuyết điểm: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Ưu: "We carefully taken care . The Hotess were alright"
Khuyết điểm: "Their food are ok"
Ưu: "Food was great."
Khuyết điểm: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Khuyết điểm: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "very courteous flight crew"
Khuyết điểm: "baggage took along time to come business class luggage came after economy"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "Helpful and friendly crew"
Khuyết điểm: "Same as kochi to Doha flight"
Ưu: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Khuyết điểm: "seats are a bit tight"
Ưu: "Excellent travel with Qatar Airways"
Khuyết điểm: "Only thing is security was too tight at Doha Airport"
Khuyết điểm: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Khuyết điểm: "Seats were not very comfortable for economy class for a journey as long as these ."
Ưu: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Khuyết điểm: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Ưu: "I liked everything about the flight and the service was great!"
Ưu: "Flight was on time ."
Khuyết điểm: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Khuyết điểm: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Khuyết điểm: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Excellent customer service, smooth boarding, good food."
Khuyết điểm: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Ưu: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Khuyết điểm: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
They used be great airline but no more.
The crews are not friendly and not attentive. I was waiting for toilet for a sometime and the crews were distributing food. They passed me as I waited for the toilet and asked me if I want a pizza and a drink of my choice. I said yes, pizza and a water please and I am seated at Seat 17G. The crew noted and said will give me a pizza later at the seat but at the same time she passed me a glass of water as I still waited outside for toilet. My seats are not near to toilet and the air stewardess expected me to hold the glass of water while waiting for my turn outside of toilet clearly demonstrates a lack of common sense. I also indicated that I wanted the drink to be at the seat but she hurried away with the tray. My flight at Emirates was booked by KLM due to flight delay from Zurich to Amsterdam. In my original flight with KLM, I had clearly indicated and chosen vegetarian diet but such option was absent in the Emirates flight. There was a crying baby throughout the entire flight seated at the row of 17 at flight from Dubai to KL. The cabin crews did not do anything or try to control the situation with the crying baby which was already bad with parents who did not control the baby. We heard so many good reviews about Emirates and was excited to experience Emirates for the first time but it turned out to be a bad experience.
Liked food. Service could have been better. More water trips would have been good.
Ưu: "The flight was SO OLD and uncomfortable which is absolutely ridiculous for a 16 hour flight. My screen did not work the entire time despite asking flight attendants to fix the issue. The flight attendant would not attend to me despite me pressing the button and twice skipped me while giving out meals. I had to call them back and ask for it. The bathrooms were SO dirty and yet no flight attendant took out the trash or cleaned it even though we are in the midst of a pandemic. We were also not given hygiene kits to keep ourselves safe. DO NOT FLY WITH THIS AIRLINE."
Khuyết điểm: "EVERYTHING."
Khuyết điểm: "Love it! Next time, I will for sure buy tickets from Kayak"
Ưu: "I don’t like it"
Khuyết điểm: "They take my money because my flight it’s was over And they charge me twice"
Khuyết điểm: "Offer cappuccino along with coffee, tea, and juice."
Ưu: "Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "The food was amazing. The entertainment selection was borderline ridiculous—nearly too many choices!"
Khuyết điểm: "The plane was too hot during boarding and again right before landing. It was really hot in Dubai so I understand why it was hot initially, but unsure why it became warm before landing."
Ưu: "The crew was really nice."
Khuyết điểm: "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."
Khuyết điểm: "Ahmedabad is the worst of Indian international airports. Emirates can't manage that zoo."
Khuyết điểm: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Ưu: "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"
Ưu: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Ưu: "The food and beverage selection was great."
Khuyết điểm: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Ưu: "The crew and attempt to help with anything I needed"
Khuyết điểm: "Limited leg room for a big guy like me. My cancelled flight from Boston to phx was too long of a layover"
Khuyết điểm: "good seevice spacious seat amazing crew"
Ưu: "This flight was shorter so didn't have any problem and there were veggie options for food."
Khuyết điểm: "That I was again stuck in the middle seat after requesting an aisle."
Ưu: "Excellent service by staff.Food is superb. Overall happy experience."
Ưu: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Khuyết điểm: "crew service"
Ưu: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Khuyết điểm: "Since the air craft was new WIFI was not yet available."
Ưu: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Khuyết điểm: "I really can't find anything to complain about."
Ưu: "On time"
Khuyết điểm: "Non"
Ưu: "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
Khuyết điểm: "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"
Khuyết điểm: "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"
Khuyết điểm: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
Ưu: "I love the experience of fly with kayak and look forward to many more"
Khuyết điểm: "Nothing. Everything was expected from a good flight."
Ưu: "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
Khuyết điểm: "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."
Khuyết điểm: "Delayed flight, loading after 40 minutes"
Ưu: "great ICE programming"
Khuyết điểm: "very infrequent drink service and erratic requests response for drin ks"
Ưu: "Would have been better if the Veg food was not of the saem menu as in the preceding flight"
Ưu: "The entertainment system, the items handed out for our comfort, the food, the attention."
Khuyết điểm: "The problem which happens when the person in front of you leans back his/her seat. It makes watching something on the entertainment system very difficult!"
Khuyết điểm: "In this flight the flight attendant thought she was doing us a favour,although seated in 26F,preference of food was finished,there was no Pepsi,and felt I was treated badly because of my color and dress mode."
Khuyết điểm: "More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi"
Ưu: "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
Ưu: "The service was excellent good legroom for flying economy."
Ưu: "The service was great and the comfort and leg space and need to mention the quality of food."
Ưu: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Khuyết điểm: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Ưu: "The check in was good. The flight was good and the hosts were ok."
Khuyết điểm: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Khuyết điểm: "India to dubai had poor Intertainment system"
Khuyết điểm: "Not enough food and snacks"
Ưu: "Everyone was very friendly and the meals were more than one would expect (still airplane food though). In flight entertainment was pretty robust and the inflight care packages (sleep mask, toothbrush/paste) were a nice touch. Although my wife and I were jealous of the business class luxury we were very satisfied with our 15 hour flight."
Khuyết điểm: "no complaints!"