The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Ưu: "Reliable service, clean cabin"
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "Entertainment and access to Wifi"
Ưu: "The crew members were really nice and accommodating."
Khuyết điểm: "Need more entertainment selections."
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Ưu: "The crew were excellent"
Khuyết điểm: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Ưu: "All crew members are very friendly and helpful, good service."
Khuyết điểm: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Khuyết điểm: "Reservation online"
Ưu: "Boarding went smoothly, crew extremely curtious and helpful."
Khuyết điểm: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ưu: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Khuyết điểm: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "The seats were comfortable and the staff was very attendant!"
Khuyết điểm: "No complaints"
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "Quick boarding. Great entertainment system Good staff"
Khuyết điểm: "Not comfortable seats"
Khuyết điểm: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ưu: "The trip was uneventful, with the usual excellent service."
Khuyết điểm: "Nothing"
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "All of services, food, Language, clean air even so beautiful ~~"
Khuyết điểm: "So nice and beautiful wearing also food is very good"
Ưu: "Everyone was very attentive and nice. The leg room is decent ."
Khuyết điểm: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Ưu: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Khuyết điểm: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Ưu: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Khuyết điểm: "None"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "I like everything about Singapore airline service."
Khuyết điểm: "Nil"
Ưu: "The serivce was amazing. Also it was clean and the food was great."
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Khuyết điểm: "Crew"
Ưu: "Modern Aircraft , good seat ,Crew friendliness"
Ưu: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Khuyết điểm: "nothing"
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Khuyết điểm: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Ưu: "Non stop to HK"
Khuyết điểm: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Khuyết điểm: "Nothing....."
Ưu: "Hard to find lounge for bclass users"
Khuyết điểm: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Ưu: "We did not die in a hellacious ball of flame Aviation incident!"
Khuyết điểm: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Ưu: "I always felt attended to, great customer service, clean and best bang for your buck"
Ưu: "Great service with a smile and can do attitude"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Ưu: "got us there, efficient and effective crew."
Ưu: "Great Food"
Khuyết điểm: "Nothing"
Ưu: "Movie selection, very helpful crew and good quality food."
Khuyết điểm: "Nothing!"
Ưu: "The seating, food, safety measures"
Khuyết điểm: "You are best nothing to improve"
Khuyết điểm: "Food availability a minor challenge but crew handled it very nicely."
Ưu: "The crew was nice"
Khuyết điểm: "Better food and cooked throughly and better seat and more blankets."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Crew, food and entertainment."
Khuyết điểm: "Everything went well."
Ưu: "Nothing to say"
Khuyết điểm: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Ưu: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Khuyết điểm: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Ưu: "Unprofessional crew member how to treat as GOLD member in business class cabin"
Khuyết điểm: "No comment"
Khuyết điểm: "They delayed the flight over entertainment system and that caused me to miss my connection"
Ưu: "Excelent food, great cabin crew, pleasant flight!"
Ưu: "Great service"
Khuyết điểm: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Khuyết điểm: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."
Ưu: "10 out of 10. excellent. 5 stars."
Ưu: "The staff was very helpful in many ways."
Khuyết điểm: "The seats that I booked online were not available when I checked in for the flight."
Ưu: "Everything was good especially the spacious seats and food"
Ưu: "The comfort ,food"
Khuyết điểm: "Crew was not polite and had an attitude when requests was made."
Ưu: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Khuyết điểm: "None at all"
Ưu: "Didn’t get this flight as we were so delayed."
Ưu: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Khuyết điểm: "Dull food."
Ưu: "The Services, crew, procedures, and the standards."
Ưu: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Khuyết điểm: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Ưu: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Khuyết điểm: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Ưu: "Not much."
Khuyết điểm: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "COMFORT AND FRINDLY CREW"
Khuyết điểm: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Ưu: "Lots of movie options"
Khuyết điểm: "Wifi kicked me off after not even using my desired amount yet."
Khuyết điểm: "Seat a little uncomfortable even with mattress. Food not great."
Ưu: "Boarding at Hyderabad was a breeze.. staff is very cooperative and attentive."
Ưu: "I like the confirt and the on time flight."
Khuyết điểm: "As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew."
Ưu: "Very pleasant crew, good food and an easy layover."
Khuyết điểm: "No negative feedback."
Ưu: "Crew were very competent and nice."
Khuyết điểm: "There was not enough overhead space for my carryon bag, so had to go further back in the plane to find space, this caused a problem when disembarking."
Ưu: "Mostly everything"
Khuyết điểm: "The chair and the food"
Khuyết điểm: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Khuyết điểm: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Ưu: "Food was ok. Boarding and check in was good too"
Khuyết điểm: "The crew from kwt to Dubai was so cheap asking if u get a headset we don't hand out one :) funny but cheap..."
Ưu: "Everything.Comfortable seats very friendly and accommodating staff.Prompt limo service to and from airport.No hassels"
Ưu: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Ưu: "Safety, on time, A380 is better than B777 (comfort)"
Khuyết điểm: "Food, i like the hot bread rather than cold bread"
Ưu: "Everything was Great !!"
Khuyết điểm: "The terminal was freezing and the plane was freezing. I asked a flight attendants if she could adjust the thermostat but she said she couldn't. Then they came around selling blankets. After all the inconveniences the least they could have done is give them for free Ni had to pay $10 for two flimsy blankets. Is that why they keep the a/c so cold? Disgusting."
Khuyết điểm: "Airplane is full and small spaces very small and narrow"
Ưu: "good leg room. good entertainment. most importantly very efficient operation, in and out always on time"
Khuyết điểm: "i asked for tea three times on ek860 and then i got coffee. no issue i drank it anyway"
Khuyết điểm: "The food is not good at all"
Ưu: "The plane was lovely. The food was unusually good for coach. The flight attendants were really nice and I liked that they were from so many different countries. It was also a very smooth flight."
Khuyết điểm: "Nothing to complain about."
Ưu: "Everything from check in to arrival"
Khuyết điểm: "Food , if you serve Indian food it should comes with chapati and not bread bun."
Ưu: "Emirates is my favourite airline. I find their service to be above and beyond other airliners I've used"
It was an 11-hour flight and the crew made every effort to maintain our comfort. Good equipment, good food, and great service.
Ưu: "friendly staff"
Khuyết điểm: "encouraging passengers to do more social distancing at gates"
Ưu: "The crew was great and friendly"
Khuyết điểm: "How can you ran out of wine on a flight"
Khuyết điểm: "Tv and food"
Ưu: "In flight entertainment was definitely above average."
Khuyết điểm: "Crew were very impersonal. Didn’t seem to care about the needs of the passengers."
Khuyết điểm: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Khuyết điểm: "Inflight movies are very dated. Few new releases."
Ưu: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Ưu: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
Khuyết điểm: "Checking in on line was not available which invited a standby seat for an overbooked flight that was purchased 5 months ago. Probably Will not use or recommend Turkish airlines in the future."
Khuyết điểm: "gate was announced at the last minute, and within 5 or 10 minutes of the announcement, the plane was boarding. the boarding process was not handled well. the entire hallway leading to several gates was blocked off for checking boarding passes and passports. it was not at all clear what was going on. no explanations were offered, and there was a huge crowd stuck in the hallway."
Ưu: "Crew and efficiency"
Khuyết điểm: "Too hot in the plain"
Ưu: "I was seated next to Hans (or maybe it was Franz, never did find out his name) the Bulgarian weightlifter. He was charming and funny and lovely to look at. You know, when I could out of the side of my eye without being TOO obvious... : )"
Khuyết điểm: "That I never found out Hans' name."
Ưu: "Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!"
Ưu: "The service, food, convenience of a direct flight to Istanbul"
Khuyết điểm: "The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food."
Ưu: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Khuyết điểm: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Khuyết điểm: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Khuyết điểm: "We missed the flight for teasons totally outside our control. We were stuck at Borg El Arab Airport gate for over an hour and therefore missed our flight. Turkish reps weren't helpful at all and wouldn't try to find a solution for us!! We had to book new tickets with Egyptair. I don't believe we'll be flying Turkish again."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Khuyết điểm: "It was so uncomfortable to mrest on the old chair the tray table won't fold in the arm rest."
Ưu: "Surprising level for such a short flight."
Khuyết điểm: "It was very hot during the entire flight."
Khuyết điểm: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Khuyết điểm: "I requested for a vegetarian meal both times and I was denied both times because they said they didn't prepare any vegetarian meals. The flight attendant was so rude about it. They also lost my baggage TWICE. Upon arrival in Tel-Aviv and upon return to Stuttgart."
Ưu: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Khuyết điểm: "I feel the food could have been better."
Ưu: "Good attitude of aircrew"
Khuyết điểm: "There was heavy rain in Instanbul and our luggage was not covered. Half my clothing was soaked when I received it in Erbil. No rain in Erbil or Frankfurt, so I know who is to blame. Turkish Airlines in Instanbul. No way are they the best in Eurpoe..."
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "The overall experience was good but small gestures by crew can improve the same significantly."
Khuyết điểm: "Crew slow to respond or non responsive even for a glass of water."
Ưu: "On Time, spacious, clean and well taken care of, very friendly and helpful crew. Entertainment is also excellent."
Khuyết điểm: "Nothing"
Ưu: "Crew was very attentive and respectful"
Khuyết điểm: "I asked to be upgraded to the first class since I wasn't feeling well. There were many vacant seats and I was willing to pay the difference but I did not given any response other than they couldn't do it while boarding."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."
Ưu: "Food was tasty. See other notes about dessert."
Khuyết điểm: "Very little legroom. When the person in front of my reclined, I wasn't even able to open my tray all the way to eat. Flight was delayed for takeoff, that wasn't the airline's fault (air traffic) so that didn't factor in my review. Although the food is generally tasty, the dessert could be upgraded. I flew on 4 Turkish Airline flights this year and have never finished a dessert as I've not liked any of them. The bathrooms should be cleaned mid-flight for a 13 hour flight. It started out great but towards the middle of the flight, the bathrooms got really disgusting."
Khuyết điểm: "There wasa cue 100 m before the gate at Istanbul Airport. The cue became a crowd ahead 4 gates, everybody nervous, pushing, no order, late for boarding, no information. Never seen such nervous crowd."
Khuyết điểm: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Ưu: "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
Khuyết điểm: "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
Ưu: "Comfort was excellent and the crew very nice!"
Khuyết điểm: "My baggage was damaged."
Ưu: "The service was amazing, always offering food, drinks, and other comforts."
Ưu: "good food, nice attendants, comfortable seats, good pillows, useful toiletries bag provided,"
Khuyết điểm: "no wifi"
Ưu: "Movie selection was good"
Khuyết điểm: "Staff was incredibly rude. There was no last call made for the bathrooms, I'm 6 1/2 months pregnant, before they announce our descent I get up to pee. I get yelled at. I sit down, 10 minutes later the guy comes up to me and asks me if I really need to go. I said of course. He opened the bathroom for me and as soon as I sit to pee a girl is knocking bloody murder telling me they're going to land the plane and I'm taking to long. I had been in there all of 30 seconds. I finished quickly and returned to my seat. We didn't land for another 30 minutes. Worst service EVER!"
Ưu: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Khuyết điểm: "I don't think anyone could say they didn't like something about the flight or service."
Ưu: "Turkish airlines is a nice airline company and as I always had wonderful experinces, this time i purchased their tickets. The pilots are wonderful - u never feel any uneasiness when the plain takes off or lands; the crew is always attentive and the food is good :)"
Khuyết điểm: "The plain crew did well and the plain was on time in Istambul."
Ưu: "Great staff. Very hepful when I needed to switch seats."
Khuyết điểm: "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
Ưu: "The flight was one of the best I ever took, the crew was friendly and very helpful, the food was great, the seat comfort was ok and the entertainment was amazing. I'm going to use to go to Italy next time. Thank you"
Khuyết điểm: "On the way to Italy the seats were a lil too small and tight."
Ưu: "Meals, pillows and blankets, and the pouches with the slippers, toothpaste, etc."
Ưu: "The seat was good"
Khuyết điểm: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Ưu: "Courteous staff, good food, good entertainment options for the kids, clean bathrooms."
Khuyết điểm: "Headphones are horrible (bring your own noise cancelling ones). There was a large family of over 30 people who made the flight into a circus. They were loud, rowdy, sick (everyone - from infants to the elderly in the group were hacking and coughing), spilled their drinks, were rude to the staff and kept congregating in the middle of the aisles. There has to be a law against such behavior."
Khuyết điểm: "Staff not fluent & clear in English"
Ưu: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Ưu: "Was given lounge access, quick easy boarding, very organized."
Khuyết điểm: "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"
Khuyết điểm: "Got me there, no worries."
Ưu: "Food, the entertainment selection"
Khuyết điểm: "The crew"
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Khuyết điểm: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Khuyết điểm: "No beer or wine served on this international flight."
Khuyết điểm: "Reservation online"
Khuyết điểm: "Reservation online"
Ưu: "We love how they service food and drink."
Khuyết điểm: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Ưu: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Ưu: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Khuyết điểm: "The flight had small video screens but no place to plug in a headset so consequently o sound."
Ưu: "The plane was new and the food was fresh."
Ưu: "The system cancelled my ticket & need to buy a new ticket"
Khuyết điểm: "Non action from airline & IRRESPONSIBLE replies from customer service"
Ưu: "It went smoothly from start to finish"
Ưu: "I only fly Vietnam airlines within Vietnam."
Ưu: "Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam."
Ưu: "The team in international flight are less stress. More smiling and more organized"
Khuyết điểm: "No entertainment for 1.30h flight"
Ưu: "on time. no hassles."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "Reasonably well organised Nice veg meal Attentive pleasant staff"
Khuyết điểm: "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
Ưu: "The clean and modern aircraft."
Khuyết điểm: "The food could be improved"
Ưu: "Loved the pod seating in business class. Very confirtable"
Ưu: "In-flight meals for the Asian routes were nice."
Khuyết điểm: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Ưu: "Tube entry into aircraft rather than bus"
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
Ưu: "Very good experience especially compared to USA airlines"
Ưu: "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
Khuyết điểm: "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Khuyết điểm: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Ưu: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
Khuyết điểm: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
Ưu: "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
Khuyết điểm: "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
Khuyết điểm: "staff on ground and in flight was unfriendly"
Khuyết điểm: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Ưu: "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Khuyết điểm: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Ưu: "On its Airbus A 350 Vietnam Airlines recently introduced a new arrangement for the Premium Economy Section. This is the only aircraft used on the SGN-CDG line. Before they had a lay-out of 3-3-3 seats across, strictly identical with the Economy section. It is now 2-4-2, giving some more space to sit comfortably. All seats have now a fixed separation, with the possibility of placing a glass or other small objects on top of it; they look like a smaller version of the old Business Class seats. In the first row the design of the fold-up screens has been improved. Previously some invaded the personal space of the neighbour, as I had experienced last October (my knee still remembers it). Well done. Prem Economy is worth the difference in pricing."
Khuyết điểm: "In Premium Economy Vietnam Airlines used to serve a lavish breakfast menu. Most of it was sent back as waste, because so many passengers (e.g. French) are accustomed to a minimalist continental breakfast. All this lavishness has disappeared now. While I understand the reason why, I wonder why they also eliminated the small portion of jam or jelly. Only butter is available to spread (spread?) on the tiny bun. It would be a nice touch to have also some jelly. Also during the night shift they used to offer some nice sandwiches to sleepless passengers. Now only pots of instant noodles are offered on demand. These pots are not well adapted for European passengers."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "I had an over all position experience flying with Vietnam Airlines."
Khuyết điểm: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
Khuyết điểm: "Food is so boring.."