The flight attendants are very professional and attentive. They care about the safety of every passengers all the time. I like the very organized way of getting passengers to board the plane by showing the label - economy class and business class clearly. The taste of the food can be improved. Perhaps more varieties and something more authentic.
Wonderful airline to travel with. The accommodations are always great.
My seat did not lean back. It was so uncomfortable. This needs to be checked prior to flight especially very long one.
Everything good accept food not good
Ưu: "Best in the world, as always."
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Khuyết điểm: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Ưu: "Yes the SQ802 and sQ807 was excellent"
Khuyết điểm: "Returning flight food short be better SQ807"
Khuyết điểm: "Seat space could be wider for working"
Khuyết điểm: "Delays"
Ưu: "Got bumped to Business Class"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ưu: "Efficient, comfortable."
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Ưu: "crew was very polite and cheerful."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Khuyết điểm: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "Neat & clean flight.good cabin crew members.good service."
Khuyết điểm: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "Consistency of service, efficient"
Khuyết điểm: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Professionalism and friendliness of crew"
Khuyết điểm: "Seat not great for my length even though it was business class"
Ưu: "New plane"
Khuyết điểm: "Food served 40 min after special meals"
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "Friendly and approachable"
Ưu: "Great entertainment, good service, clean plane."
Khuyết điểm: "The lasagna was pretty dry and meh."
Ưu: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Ưu: "The crew is really the only thing making the flight enjoyable."
Khuyết điểm: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
The airline staff can be so much better and understanding and professional.
I liked that flight attendants always make sure people have masks on and properly covering their mouths and noses. I dislike that when the plane lands people are not maintaining social distancing in the aisle. Attendants should make a way to ask people out of their seats systematically.
Ưu: "The crew was good and the seat allocation and comfort was excellent."
Khuyết điểm: "Food was below average. This needs to be improved otherwise it is not worth it."
Ưu: "The crew was very helpful even though English is not their first language."
Khuyết điểm: "Maybe the food expections."
Ưu: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Khuyết điểm: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Khuyết điểm: "Boarding process should be further protective of priority and business class passengers-boarding experience was somewhat chaotic with economy passengers blocking way for priority boarders"
Khuyết điểm: "I would definitely have vegetarian food. 30% of population is vegetarian"
Khuyết điểm: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."
Khuyết điểm: "1 hour delay due to weather"
Ưu: "The seats were more comfortable that most big companies. The food was tasty and good quality."
Ưu: "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
Khuyết điểm: "Nothing"
Ưu: "Excellent entertainment, great food, and very nice helpful Crew members!"
Khuyết điểm: "Inconsiderate Loud passengers"
Ưu: "good people /service, good food and comfortable seating nice experience all in all"
Khuyết điểm: "Missed this flight due a layover and had to wait in the airport overnight."
Ưu: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Ưu: "Crew was great!"
Khuyết điểm: "food and boarding"
Ưu: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Khuyết điểm: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
Ưu: "The food and the attention from part of the crew were beyond excellent."
Khuyết điểm: "The long wait at the gate to board."
Ưu: "Down to Level G to check in, worked out OK. Security was good and easy. Left on time, important! Bags checked straight through to SFO"
Ưu: "The seats have ex space"
Khuyết điểm: "Counter check in had me take some close off my bags for over weight even I’m allowed to carry two Luggage and. I had one only"
Ưu: "Entertainment was OK boarding was a good comfortable sitting."
Khuyết điểm: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."
Ưu: "Turkish Airlines always has decent food and entertainment."
Khuyết điểm: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Ưu: "Well I liked the fact I didn’t have stop. It was nice to have direct flight"
Khuyết điểm: "I didn’t like the seat it was all the way in the back 48c And the I asked at check if I could have a seat in the front but the check in personal rudely said no flight is booked, there were people that got ticket way later than me had the seat up front."
Ưu: "Love how the crew always take care of you and are very nice."
Khuyết điểm: "Seats can be a bit better"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "The entertainment and services of crew"
Khuyết điểm: "The vegetarian food was not that good..it can be made better."
Ưu: "Friendly accommodating staff, good food, quality entertainment"
Ưu: "Easy to board, friendly, good food."
Khuyết điểm: "It was too hot inside, the air was on but not very high maybe 76-78. Could not sleep because it was so uncomfortably warm"
Khuyết điểm: "Too small legrom."
Ưu: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Khuyết điểm: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
Ưu: "The up to date and *free movie options"
Khuyết điểm: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Ưu: "Good food"
Khuyết điểm: "Rude customers in plane"
Ưu: "Crew service was amazing. 2 meals on the long trip, 1 meal on the short flight. Very satisfied"
Khuyết điểm: "Boarding was chaos. Cramped seating"
Ưu: "The steward went out of his way to accommodate my special dietary request"
Ưu: "The best flight ever!"
Ưu: "Onboarding, crew attention, lounge access"
Khuyết điểm: "Food was even better in Turkish Airlines before."
Ưu: "Professional and helpful crew, clean airplane."
Khuyết điểm: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."
Ưu: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Khuyết điểm: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Ưu: "Crew were professional."
Khuyết điểm: "The smaller size planes have less leg room for a coach for shorter flights. The seats I booked initially were changed on me. I don't like that."
Ưu: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Khuyết điểm: "Na"
Ưu: "There was a real good meal included on this relatively short flight. The crew was friendly. Best airline I've experienced in a while. ."
Khuyết điểm: "Too little leg room. My knees touched the seat in front. Boarding was a little weird. It was announced that families with children etc were to board first. But then the groups were not called when each of them started boarding (or was that the flight to LAX? Anyway, only a minor thing)"
Ưu: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Khuyết điểm: "Nothing negative"
Ưu: "Everyone seemed pretty happy to be at work that morning."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "It was punctual, comfortable, entertaining food and environment, and informative. I am an old civil aviation manager and I used many airlines. This trip is distinguished."
Khuyết điểm: "Nothing."
Ưu: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Khuyết điểm: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."
Khuyết điểm: "old and boring entertainment movies for a 7 hour trip. The cabine had no USB port or electrical port."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Boarding by rows - great!"
Ưu: "Very quick procedures! Check in, boarding, disembarking"
Khuyết điểm: "Seats are not comfortable"
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "Excellent staff"
Khuyết điểm: "NA"
Ưu: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Khuyết điểm: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Good boarding process, punctual,great cabin service"
Khuyết điểm: "Baggage arrival"
Ưu: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Khuyết điểm: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Ưu: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
Khuyết điểm: "Miss channels fir tv or music or movies. No wi-fi"
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "On time, clean, nice staff."
Ưu: "Great service"
Khuyết điểm: "plane a little old"
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Everything was good honestly"
Ưu: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "The plane and food were good"
Khuyết điểm: "Took a very long time to get checked bags"
Ưu: "Great experience. Everyone very helpful."
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Khuyết điểm: "The seats and the food."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "The rolls were warm. That is literally the only positive thing I have to say."
Khuyết điểm: "My first flight was canceled, which I wasn't alerted to until after I arrived at the airport. They booked me on another one leaving 2 hours later, which was delayed by about another 5 hours. I suppose it was the weather, but a flight going to the same destination on the same airline managed to take off on time, and it was supposed to be leaving 40 minutes after my second flight. I have a hard time believing it was the weather, but who knows? There were absolutely zero gatw agents there to offer any helpful information. They eventually gave us food vouchers, but it was about 5 minutes after 90 percent of the applicable restaurants closed. Everyone on the flight was forced to eat at dairy queen, which quickly ran out of everything anyone wanted. I will never fly Vietnam Airlines again."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Khuyết điểm: "Got stuck on the runway for a while"
Ưu: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Ưu: "Look for other options if possible."
Khuyết điểm: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"