Tìm những chuyến bay giá rẻ từ Lyon đến Việt Nam

Khuyết điểm: "NA"

Ưu: "Crew will try there best to help you in anyway"
Khuyết điểm: "Missed my connection so lost bags . Took 2 days for them to get to me."

Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."

Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."

Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."

Ưu: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Khuyết điểm: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."

Khuyết điểm: "Excellent service"

Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."

Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"

Ưu: "Nothing beats Singapore SQ!"

Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"

Ưu: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Khuyết điểm: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."

Ưu: "The Staff was very friendly."

Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."

Ưu: "crew very helpful with seating service on board also good"
Khuyết điểm: "head phones for entertainment very uncomfortable Food not to my taste"

Ưu: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Khuyết điểm: "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Khuyết điểm: "The desserts. The bun."

Ưu: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Khuyết điểm: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."

Ưu: "The staff were so friendly and helpful."

Ưu: "Nothing"
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."

Khuyết điểm: "Some staff not courteous which surprised me"

Ưu: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."

Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."

Ưu: "Christmas decorations, service, attitude of staff"

Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."

Ưu: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"

Khuyết điểm: "Seats were bit hard without proper head rest.entertainment kiosk was not working."

Ưu: "Like the food"

Ưu: "Helpful crew. Full food service!"

Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."

Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"

Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."

Khuyết điểm: "Food was very poor."

Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."

Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"

Ưu: "Second bag was four foot bronze statue, no problem or extra cost"

Khuyết điểm: "Extremely cramped flight in regular Economy."

Ưu: "everything, excellent job"

Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."

Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"

Ưu: "Aircraft was OK."
Khuyết điểm: "Cabin crew service can definitely be better. Should offer more snacks for long flights."

Ưu: "Seating space was very good. Meals terrific"

Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."

Ưu: "nothing"
Khuyết điểm: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"

Ưu: "The ground staff in Sydney!"
Khuyết điểm: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."

Ưu: "The flight experience was pretty great overall.."
Khuyết điểm: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."

Ưu: "everything"
Khuyết điểm: "the gates the time intervals and the connections..."

Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."

Ưu: "Comfortable, warm with food you could eat! What more could ask from standard economy class"

Ưu: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Khuyết điểm: "Good Guidance Proper behavior from airport crew"

Ưu: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Khuyết điểm: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."

Ưu: "Yes"

Ưu: "v cooperative crew & helpful"

Ưu: "I had a great time. The best part was that my luggage reached on time!! Thank you!"

Khuyết điểm: "Excellent as usual"

Khuyết điểm: "It took a long time to get a beverage and food"

Ưu: "Crew was amazing and meals were perfect."

Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."

Ưu: "Plenty of leg room and the crew were very helpful and attentive."
Khuyết điểm: "None which I can recommend."

Ưu: "Stewardesses were great"
Khuyết điểm: "It took them 1.5hours to give me my luggage. Everyone else had left. They kept making me go back and forth saying it was coming but nothing. This had never happened before and was ridiculous given it was a direct flight"

Ưu: "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."

Ưu: "the food is excellent"

Khuyết điểm: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."

Ưu: "10 out of 10. excellent. 5 stars."

Ưu: "The seats in economy at least had TVs"
Khuyết điểm: "After 4+ hours sitting on the plane we never even left San Francisco. The Emirates plane was less than standard in economy class and we weren’t even offered water for the entire time we waited. The customer service was terrible and we weren’t even able to retrieve our carry on bags that we were forced to check (not due to the size). This was by far the worst first time experience I’ve had and will not be flying Emirates again."

Ưu: "Smooth flight"
Khuyết điểm: "The food"

Ưu: "The service, food and flight entertainment was great."

Ưu: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Khuyết điểm: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"

Ưu: "Good leg room"
Khuyết điểm: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."

Ưu: "On time."

Ưu: "Crew is very friendly, food is good, seating is proper, entertainment and ease of access are well provided."

Ưu: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Khuyết điểm: "Nothing's ng"

Ưu: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Khuyết điểm: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"

Ưu: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Khuyết điểm: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."

Khuyết điểm: "Kitch design, fat people should not be allocated middle section seats"

Ưu: "Entertainment is good"
Khuyết điểm: "Flight was good"

Ưu: "Newer plane. Good options for entertainment."
Khuyết điểm: "Again NOT impressed with busing out to plane and hiking up steep set of stairs in the heat of the day in Dubai. The bus ride was long and there were few seats for elderly, disabled, moms holding kids, etc."

Ưu: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."

Ưu: "Great airplanes. Crew is is helpful and kind."

Ưu: "Seamless flight with usual high standrd of on-board service and food"
Khuyết điểm: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"

Khuyết điểm: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"

Khuyết điểm: "Boarding at Dubai was like a disaster"

Ưu: "Friendly staff, great movies"
Khuyết điểm: "Nothing!"

Ưu: "Crew were very competent and nice."
Khuyết điểm: "There was not enough overhead space for my carryon bag, so had to go further back in the plane to find space, this caused a problem when disembarking."

Ưu: "One of the best airlines I have flown. Very good with kids and they do a hell of a good job of cleaning restrooms. Food quality was great."
Khuyết điểm: "Hindu meal has meat in it which was a surprise. It was too cold inside plane and they would take blankets before landing and won't give you blankets till take off is complete. They should give water bottles."

Ưu: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Khuyết điểm: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"

Ưu: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Khuyết điểm: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"

Ưu: "I love Boeing 777s."

Ưu: "The crew was very nice and professional. I want to hightlight the exceptional quality of the meal served"

Ưu: "Excellent"

Ưu: "Great airline and excellent sevice"
Khuyết điểm: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."

Ưu: "Long flight. Not enough overhead space. Crew was great. Food ok. Seats get very uncomfortable on a 15 hour flight"

Khuyết điểm: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"

Ưu: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
Khuyết điểm: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."

Ưu: "Food, entertainment and the flight crew are good."
Khuyết điểm: "The emirates crew at Hyderabad airport. The crew doesn't have the knowledge about their work and really got pissed by them."

Khuyết điểm: "Not enough food and snacks"

Ưu: "Emirates business class is excellent."
Khuyết điểm: "Cannot think of anything to complain about."

Ưu: "it was nice trip with emirates, You have excellent services Thanks"
Khuyết điểm: "All good"

Ưu: "We couldn't get on the flight because of poor service from people at the counter and missed our flight. We had to be put on another flight. One of our bags has gone missing And we are waiting for it"
Khuyết điểm: "Everything"

Ưu: "NOTHING"
Khuyết điểm: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."

Ưu: "service on the flight was very good"
Khuyết điểm: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"

Ưu: "The seat & the food were better than I’d expected, and, of course, that’s a *big* part of the experience."
Khuyết điểm: "I had to file a claim with Turkish because my new suitcase (not an expensive suitcase, but still) got seriously chewed up and is now unusable. At least it made it to the destination on time! And the contents were only slightly damaged. I will be happy if I get reimbursed for the suitcase."

Ưu: "Reliable, high quality service"

Ưu: "Food is not bad"
Khuyết điểm: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"

Ưu: "Crew"
Khuyết điểm: "Food was late and terrible seating arrangements were horrible they placed my infant in a different section don’t recommend it if you are old or traveling with family"

Ưu: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Khuyết điểm: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

Ưu: "The food, comfort and wine on Turkish Airlines was wonderful."
Khuyết điểm: "Turkish Airline’s needs to improve their online experience. Please just pay someone to fix it - you don’t have the city of Los Angeles as a option for home address. In case TA’s web developers are reading this, Los Angeles is the city with LAX in it. I guess you don’t have to know every city, but maybe download a complete list of cities and use that? There are lots of open source options and I can help you, if it gets confusing. Or, alternatively, allow users to type their city with a keyboard. Scrolling through every city in the state of California is not easier than typing Los Angeles. Especially when arriving at Los Gatos and thinking “wait... did I miss it?” That’s not the only thing wrong with your website, but start here. Look Turkish airlines is wonderful, I’m just saying that it was hell actually buying a ticket and signing up for your rewards program."

Ưu: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."

Ưu: "I like the service and caring help of onboard staff of THY"
Khuyết điểm: "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"

Ưu: "Overall experience was good."
Khuyết điểm: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."

Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"

Khuyết điểm: "On our longest flight, we were put in a cramped plane with no entertainment systems. It's sad to see a company that has such potential blowing it with these sort of cost saving/ customer losing choices. Please upgrade your fleet to stay competitive with your surrounding competition!"

Khuyết điểm: "Boarding time was supposed to be 19:10, we did not start to board until passed 20:00. Needless to say we were delayed. There was a woman at the counter,but there was no explanation given about the delay. Luckily it was the last leg of my journey and did not miss a connection flight,but being on an 11 hours flight just before, I was a little cranky. Overall I had a great experience."

Ưu: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Khuyết điểm: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."

Ưu: "Hospitable"

Ưu: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Khuyết điểm: "It's a long flight. But that's unavoidable."

Ưu: "I like the comfort, food and the entertainment."
Khuyết điểm: "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."

Khuyết điểm: "Original flight was delayed and this was the next flight had to wait 6 hours"

Ưu: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Khuyết điểm: "Explanation was the minimum expected and absolutely required"

Khuyết điểm: "Wish they used a large plane like the Istanbul to MIA one."

Ưu: "The friendly and respectful and patient staff :)"

Ưu: "Entertainment was very nice."
Khuyết điểm: "Bath room was not clean during the flight. Flight attendants can be nicer."

Ưu: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Khuyết điểm: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!"

Ưu: "The staff and crew were very helpful and provided excellent service throughout the experience. The food makes one rethink all the bad stereotypes of airlines food and one does. It go hungry."

Ưu: "Thanks for the homemade cookies :)"

Khuyết điểm: "كل شيء"

Ưu: "Food and staff were excellent."
Khuyết điểm: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."

Ưu: "Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well."
Khuyết điểm: "This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any."

Khuyết điểm: "Too many seats. Very uncomfortable on a long trip."

Ưu: "Onboarding, crew attention, lounge access"
Khuyết điểm: "Food was even better in Turkish Airlines before."

Ưu: "The staff were all very pleasant. The food service was efficient and tasted good. The cabin was comfortable and there was plenty of entertainment in my seat display. I would fly them again."
Khuyết điểm: "The flight was VERY long, from Istanbul to Los Angeles. I'm over 6 feet tall so it was difficult to sleep but there is very little the airline can do about this."

Ưu: "Entertainment system is excellent, food is solid and plentiful."
Khuyết điểm: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."

Ưu: "Travels was safe and everyone offered you support to anything you needed"
Khuyết điểm: "From economy to business class and even first class travel...everyone looks to make your travel experience safe and fun"

Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."

Ưu: "Professional and helpful crew, clean airplane."
Khuyết điểm: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."

Ưu: "food was excellent"
Khuyết điểm: "Istanbul Airport could not tell me the gate of my connecting flight in a timely manner."

Ưu: "Getting off the plane, getting on the plane"
Khuyết điểm: "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"

Ưu: "ALL"

Ưu: "Service, food."
Khuyết điểm: "Check in booth when we checked in bags were very difficult to deal with."

Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."

Khuyết điểm: "Excellent"

Ưu: "Flight took off on time"
Khuyết điểm: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"

Ưu: "Boarding was done on time."

Ưu: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Khuyết điểm: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."

Ưu: "The food, the hotel vouchers, the staff, the plane. I love everything about Turkish Airways"

Ưu: "Movie selection and food was good"
Khuyết điểm: "The flight departed late and we had to run like psychos to our connecting gate to Athens... We barely made it."

Ưu: "Nothing"
Khuyết điểm: "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."

Ưu: "Crew was very attentive, complete punctuality, everything of high quality."
Khuyết điểm: "no information o.n frequent flier program"

Ưu: "Attention, service, flight."