Ưu: "Best in the world, as always."
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Ưu: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Khuyết điểm: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Khuyết điểm: "Seat space could be wider for working"
Khuyết điểm: "Delays"
Ưu: "Got bumped to Business Class"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Khuyết điểm: "N/A"
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ưu: "Efficient, comfortable."
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Ưu: "crew was very polite and cheerful."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Khuyết điểm: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "Neat & clean flight.good cabin crew members.good service."
Khuyết điểm: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "Consistency of service, efficient"
Khuyết điểm: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Professionalism and friendliness of crew"
Khuyết điểm: "Seat not great for my length even though it was business class"
Ưu: "New plane"
Khuyết điểm: "Food served 40 min after special meals"
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "Friendly and approachable"
Ưu: "Great food and plenty of movies. Friendly crew"
Ưu: "It is really nice to have a direct flight option to Singapore"
Ưu: "Great entertainment, good service, clean plane."
Khuyết điểm: "The lasagna was pretty dry and meh."
Ưu: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Ưu: "The crew is really the only thing making the flight enjoyable."
Khuyết điểm: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Ưu: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
The flights were good. service was good. food could be little better.
Ưu: "Good selection of movies. Lights changing color on ceiling through the flight"
Khuyết điểm: "Need more water service throughout the flight!! So dehydrated! Couldn't get up and disturb my seatmate, but really needed more water!"
Ưu: "Good leg space and entertainment options"
Khuyết điểm: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Ưu: "Plane was large and comfortable."
Khuyết điểm: "Boarding was chaotic and confusing."
Khuyết điểm: "Best airline!"
Khuyết điểm: "Boarding system did not work temporarily and the boarding was delayed"
Ưu: "Unprofessional crew member how to treat as GOLD member in business class cabin"
Khuyết điểm: "No comment"
Ưu: "A perfectly ordinary Emirates flight: good food and entertainment."
Khuyết điểm: "The Kabul route often has less experienced travelers. So passengers couldn't figure out their seat belts, couldn't lock the toilets, stood up while the plane was still on the runway, pushed and shoved to try to get off the plane first, etc."
Ưu: "Entertainment system has a great selection, leg space even in economy is big enough."
Khuyết điểm: "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("
Khuyết điểm: "It took a long time to get a beverage and food"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Seating and entertainment was very good."
Khuyết điểm: "Hindu Non vegetarian meals could have been better"
Ưu: "Everything about it"
Khuyết điểm: "None"
Ưu: "At least inform me that bag is left behind so i wont walk around around baggaage belt for hours at the destination it happend both sides thanks"
Khuyết điểm: "Waiting inconvenience"
Ưu: "I did like the cleanliness ."
Khuyết điểm: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."
Ưu: "The entertainment options were very good"
Khuyết điểm: "Bathrooms were dirty. Did not have all the food options listed"
Khuyết điểm: "Emirates is the only company that the service is downgrading I use to have free internet being skywards memeber Now internet ia 8 usd for silver memeber Food was not available like mentioned in the carte"
Ưu: "Everything was very nice"
Ưu: "I didn’t die in a plane crash"
Khuyết điểm: "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."
Ưu: "Nice wide seats"
Khuyết điểm: "some of the flight attendants were nice and others were openly irritated by the passengers"
Ưu: "Really exceptional service! Very impressed!"
Khuyết điểm: "I have no space for my legs ..i have 1.97 cm ..other things are excellent"
Ưu: "Magnificent plane lots of space friendly crew."
Khuyết điểm: "The person behind me was kind of irritating"
Ưu: "Crew, food, entertainment"
Khuyết điểm: "1 hr delay with take-off due to security check of all carry-on baggage from a passenger leaving the plane"
Khuyết điểm: "I didn't get hotel and the staff in the airport were too strict and mean"
Ưu: "There was enough leg room, good entertainment and food."
Khuyết điểm: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
Ưu: "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
Khuyết điểm: "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."
Ưu: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Khuyết điểm: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Khuyết điểm: "More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi"
Khuyết điểm: "Due to visa processing delays I couldn't return back"
Ưu: "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
Khuyết điểm: "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"
Ưu: "The crew was very nice and professional. I want to hightlight the exceptional quality of the meal served"
Ưu: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
Khuyết điểm: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."
Ưu: "Excellent all the way."
Ưu: "Everything Emirates is the best"
Ưu: "Aircrafts are new and good"
Khuyết điểm: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Ưu: "Dubai lounge was superb, excellent crew."
Khuyết điểm: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Khuyết điểm: "When it is a very full flight and every seat is needed, the space for passengers is very tight."
Khuyết điểm: "Small sandwich and small breakfast for 9 hour flight"
Ưu: "Nice new plane. Efficient and punctual boarding and baggage service. Staff was so friendly and attentive."
Ưu: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Khuyết điểm: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Ưu: "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
Khuyết điểm: "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."
Khuyết điểm: "Us passengers are obviously an inconvenience to the crew"
Khuyết điểm: "Not even sure how you got my email address!"
Ưu: "Courteous in-flight staff, delicious food."
Khuyết điểm: "Long distance travel at single stretch on Chicago - Dubai sector."
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
Service was very good . Very helpful staff . Food is good . Thank you ! Seats are very congested. Flight was very noisy . Also, background music was very loud when we waited for take off .
Khuyết điểm: "Crew on flight back to philly not as helpful"
Ưu: "Amazing crew. Very attentive to passengers and genuinely nice."
Ưu: "Seats were ok but they often were out of vege options"
Khuyết điểm: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Khuyết điểm: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Ưu: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Khuyết điểm: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Ưu: "Service and entertainment"
Khuyết điểm: "On boarding and on time departure"
Ưu: "The crew was friendly and helpful."
Khuyết điểm: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Ưu: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Khuyết điểm: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Ưu: "qatar airways is able to accommodate my low sodium diet"
Khuyết điểm: "headphone for entertainment did not work"
Khuyết điểm: "Improve quality of service and cleanliness."
Ưu: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Ưu: "Quality aircrafts and entertainment."
Khuyết điểm: "Service and helpfulness of attendants."
Ưu: "Seat was comfortable."
Khuyết điểm: "transit timing was a bit hectic."
Khuyết điểm: "Seat comfort"
Khuyết điểm: "The check in at Denpasar is horrible. The airport services are very inefficient."
Ưu: "Very nice aircraft , crew, and supplies"
Khuyết điểm: "Flight delayed, so missed connecting flight and stuck in Qatar for 13 hours on top of a 22 hour regular flight schedule"
Ưu: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Khuyết điểm: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Ưu: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Khuyết điểm: "Nothing to dislike."
Ưu: "The crew was very friendly throughout the 7-hour flight."
Ưu: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Khuyết điểm: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Ưu: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Khuyết điểm: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Ưu: "The Qatar Airways price."
Ưu: "Completely satisfied. Excellent all the way!"
Khuyết điểm: "Everything was perfect. Thank You."
Ưu: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Crew nice alway take care customer"
Khuyết điểm: "The trays of water could come around more frequently"
Ưu: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Ưu: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Ưu: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Ưu: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Ưu: "Staffs were helpful!"
Khuyết điểm: "Food portion can be improved."
Khuyết điểm: "Norhing really"
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Ưu: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Khuyết điểm: "Food below average, command of the entertainment screen not convenient."
Ưu: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The crew were nice"
Khuyết điểm: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Ưu: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Ưu: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Khuyết điểm: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Ưu: "Excellent customer service"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "everything."
Ưu: "The crew did their best. The company, the policies, the times ... a different story."
Khuyết điểm: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Ưu: "Fligh on time."
Khuyết điểm: "The food on board."
Khuyết điểm: "Airport arrival experience at passport control was terrible"
Ưu: "Service. Food everting was. Excellent"
Khuyết điểm: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Ưu: "Comfort Entertainment Friendly Staff"
Khuyết điểm: "N/A"
Ưu: "Nice service & people"
Ưu: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Ưu: "They take great care of their customers"
Khuyết điểm: "Need More premier economy seats"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Food was very good, and staff friendly and helpful. They had drinks and sandwiches/onigiri on offer at the galley areas entire trip, only did not come to offer them very often. Entertainment systems were great."
Khuyết điểm: "Boarding was orderly but a bit long. In general very well managed."
Khuyết điểm: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"
Ưu: "great food! competent crew. all efficient and good."
Khuyết điểm: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Ưu: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Khuyết điểm: "Eight hours waiting for a connecting flight at Istanbul airport."
Ưu: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Khuyết điểm: "N/A"
Ưu: "Loved the food and staff"
Khuyết điểm: "Thermostat in the plain"
Ưu: "Length of flight was very tolerable"
Khuyết điểm: "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."
Ưu: "Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering"
Khuyết điểm: "Nothing to complain about!"
Khuyết điểm: "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."
Ưu: "customer service, food, entertainement."
Khuyết điểm: "small seats"
Khuyết điểm: "We passed through 5 layers of security and still had a security threat on the airplane. After re-searching everyones bags and seats we finally departed 2.5 hours late. If there is a threat take everyone OFF the airplane. Nobody wanted to be there for the search. Pull us off and bring the dogs on"
Ưu: "Great service and polite staff."
Khuyết điểm: "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
Ưu: "On time"
Khuyết điểm: "Nothing"
Ưu: "Food is good."
Khuyết điểm: "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."
Ưu: "Free wifi for business class HD movies + good quality DENON headseat"
Khuyết điểm: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Khuyết điểm: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Khuyết điểm: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Ưu: "Turkish crew members are usually very friendly."
Ưu: "Onboarding, crew attention, lounge access"
Khuyết điểm: "Food was even better in Turkish Airlines before."
Ưu: "Food was fine and entertainment system was great. Watched movies the whole way. We arrived 1 hour early."
Khuyết điểm: "I was pulled aside for extra security. That was fine but there were a few other passengers that should have been pulled over for extra security besides me. It took an extra 20 minutes for me to board the plane because of this and when I arrived to my seat an Arab woman was sitting in my place and refused to move to the middle seat. She said she could not and would not sit next to a man who was sitting on the other side. If this is a problem from the start, there should be a way to choose a seat according to gender. The stewardess found me another place in front of this woman who kicked my seat the whole way. She even argued with the stewardess about putting her suitcase above her in the rack and security was almost called. There should be something included in the flight information program about being polite to other passengers."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The service, the wine, the staff."
Khuyết điểm: "The food tasted bland. Wasn't bad, but bland."
Ưu: "Professional and helpful crew, clean airplane."
Khuyết điểm: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."
Ưu: "Seat comfort and entertainment was good."
Khuyết điểm: "Boarding process was poor. CREW HAD NO CONTROL over passengers standing, opening overhead bins and walking around while plane was taxing. FOOD WAS POOR at best horrible at times."
Ưu: "Newer plane"
Khuyết điểm: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Ưu: "You can easily trust Turkish Air to get you there on time and in relevant comfort. The staff are very nice and accommodating."
Khuyết điểm: "The plane was a bit more cramped than for example, Singapore air. I also thought the boarding could be improved significantly by calling groups. Even though it was a small flight, the boarding was a bit of mayhem due to the fact that we had to shuttle to the plane."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Everything went very smoothly. Nothing to complain about."
Khuyết điểm: "I was not unhappy with any aspect of the flight."
Khuyết điểm: "We had two separate tickets: Istanbul-Odessa-Istanbul and Brunei-Singapore-Istanbul-Singapore-Brunei. Turkish Airlines refused to check our luggage to final destination, so we had to go out in Istanbul, take our luggage and do check in for SIA flight to Singapore. We were lucky that flight from Odessa arrived in time and we had one hour to do so."
Ưu: "Decent food. Good service. Great media access for international flights."
Khuyết điểm: "Nothing to knock down"
Ưu: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Khuyết điểm: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."
Ưu: "Attention, service, flight."
Khuyết điểm: "Bathroom very dirty with odors!"
Ưu: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Khuyết điểm: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Ưu: "Great price, service, food"
Khuyết điểm: "they just skipped me once to offer me a drink, but they were very nice when I requested it"
Ưu: "Liked most of the part."
Khuyết điểm: "Requested a wheel chair for elderly person with difficulty of walking. The flight from ODS through Istambul to MIA. Did it get the wheel chair in Istambul. For such a great airline big disappointment in this matter."
Ưu: "I enjoyed the tasty meals:)"
Khuyết điểm: "Short space for legs"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Ưu: "Food was the only good part"
Khuyết điểm: "The crew was rude, no blankets, no entertainment. Overall was not good"
Khuyết điểm: "Slow check-in not very comfortable seats and food was awful."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Khuyết điểm: "Better info on what the flight number is. More info that is airport specific."
Ưu: "The crew were great."
Khuyết điểm: "Not much entertainment available."
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Khuyết điểm: "The choice of English language films were limited. I did not enjoy the food too much"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Ưu: "On time Very polite staff"
Khuyết điểm: "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
Khuyết điểm: "Hygiene of local passengers"
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Ưu: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Khuyết điểm: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
Ưu: "The schedule on time"
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Ưu: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Khuyết điểm: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "The crew was very attentive and nice"
Khuyết điểm: "The seats are very close together. It's hard to get comfortable"
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Provided food for only a 3 hour flight"
Khuyết điểm: "Boarding was a bit slow (still arrived on time)"
Ưu: "Food was nice and plane was clean and not too crowded."
Khuyết điểm: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Ưu: "Easy to change flight. Lots of leg room. Friendly service."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
Khuyết điểm: "Nothing to dislike about this flight"
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Khuyết điểm: "The seats and the food."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
Khuyết điểm: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Ưu: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Khuyết điểm: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."