Ưu: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Khuyết điểm: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Crew was amazing and attentive as always."
Khuyết điểm: "An upgrade for more comfortable and ergonomic seats would make a lot of difference...."
Ưu: "korean air is always great, service was awesome"
Khuyết điểm: "nothing"
Ưu: "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
Khuyết điểm: "The entertainment was poor, bad movies selection, small selection of movies, old movies."
Ưu: "Onboarding on time and kind"
Ưu: "THE CREWS ARE VERY POLITE"
Ưu: "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
Khuyết điểm: "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
Ưu: "Stewardess service was good. Food was ok . Seats on the economy was good too plus the movie"
Khuyết điểm: "Everything was good"
Ưu: "Selection of movies are great. They are new release and blockbusters"
Khuyết điểm: "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
Ưu: "Good crew, good service, clean quarters, cordial and pleasant service"
Ưu: "Efficiency, hospitality, professionalism, cleanliness, ..."
Ưu: "The staff were kind and very helpful when my USB port didn’t work. They were eager to fix the problem."
Khuyết điểm: "There was no way to book seat or check in online ahead of time. There was no order to boarding the plane. It was a just 1 big line."
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Ưu: "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
Khuyết điểm: "It was as good as it gets in Coach!"
Ưu: "very comfortable seating/sleeping in Prestige (business) class."
Ưu: "quick flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
Khuyết điểm: "Food got me sick the next day. Wifi would have been great if available."
Ưu: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Khuyết điểm: "Delayed flight"
Ưu: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Ưu: "Very reliable, quick boarding"
Ưu: "Superb courtesy and attention."
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
Khuyết điểm: "na"
Khuyết điểm: "The seat is small"
Ưu: "Once we got underway, the trip was average."
Khuyết điểm: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Ưu: "I liked the fewer seats. Ready to get out of."
Khuyết điểm: "Constant turbulence made going to the bathroom troublesome"
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "It was very good and I am exciting to get back with Korean air too!"
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Very courteous staff, great food, entertainment, bathrooms are spotless with lotions and face mist, toothbrush and toothpaste, slippers, very spacious economy seats with plenty of room to recline and stretch legs."
Khuyết điểm: "None"
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Khuyết điểm: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Khuyết điểm: "special meals especially Hindu meals non vegetarian"
Khuyết điểm: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Ưu: "Everything was great."
Khuyết điểm: "Baggage claim was terrible."
Ưu: "Stewerdesses were great"
Ưu: "From baggage check to arrival everything went smoothly."
Ưu: "I liked the price of my ticket."
Khuyết điểm: "The service of the flight attendance was poor. I felt like I was ignored because I was white, even though I tried to speak Korean. Food was quite bad. It tasted old, compared to my flight to Seoul."
Ưu: "The beautiful and friendly air syewardess."
Khuyết điểm: "Not comfortable sitting on the cramped seat."
Excellent service and food onboard! Thank you, ANA!
Ưu: "The crew took care of us during a strange virus affected flight."
Ưu: "Seat not comfortable crew was amazing"
Khuyết điểm: "Comfort in seat"
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Crew was awesome, super attentive and friendly."
Khuyết điểm: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Ưu: "There was lots of leg room. Crew was nice."
Khuyết điểm: "One of our seats had a broken recliner button."
Ưu: "Their friendliness And care for the passengers"
Khuyết điểm: "i can not think of anything."
Khuyết điểm: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "Nothing"
Ưu: "Crew was good. The food was good quality."
Khuyết điểm: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Khuyết điểm: "Good"
Ưu: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Ưu: "ANA is always efficient and polite."
Khuyết điểm: "Just drinks no snacks on this flight"
Ưu: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Khuyết điểm: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ưu: "Staff was great and both the terminals and onboard"
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "Great service"
Khuyết điểm: "A bit warm"
Ưu: "Food is good. Entertainment options are fantastic"
Khuyết điểm: "Seats are very very narrow"
Ưu: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Khuyết điểm: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Ưu: "The crew are so courteous and helpful."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "Nice once I got on the plane"
Khuyết điểm: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Ưu: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Ưu: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Ưu: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Khuyết điểm: "The entertaiment film needs more variety..."
Ưu: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Khuyết điểm: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Ưu: "My flight was really comfortable, thanks"
Khuyết điểm: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
Ưu: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Khuyết điểm: "nothing everything was awesome hope I fly ana again sometime ."
Khuyết điểm: "Vegetarian food options."
Ưu: "Flight on time."
Khuyết điểm: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
Khuyết điểm: "Sleeping upright is really difficult, but then I knew that."
Ưu: "Stewards were very polite"
Khuyết điểm: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Ưu: "Great value, excellent food and entertainment"
Khuyết điểm: "Chinese passengers, but that has nothing to do with the airline!"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "The service, the plane and even the food were all top notch."
Ưu: "Very attentive, professional crew."
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "overall clean and comfortable, service is great"
Ưu: "The staff were polite and highly professional. It was an enjoyable flight."
Ưu: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Khuyết điểm: "The seats were very tight."
Ưu: "The food was great. Very responsive flight crew."
Khuyết điểm: "Could have been slightly cooler in the cabin."
Ưu: "Cabin comfort"
Khuyết điểm: "Only two Hindi movie"
Ưu: "Snacks, Timings, beverages, entertainment."
Khuyết điểm: "Space, main course food"
Ưu: "Staff polite ,speedy"
Khuyết điểm: "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
Everything was excellent, the boarding could have been done better as far as who is boarding first and so on..the lines weren’t organized well so even with business boarding there were lots of people who went in front and there was one kind of line that made things slower
Never book through chat deal
When I have checked in in Chicago, they gave me both boarding pass from Chicago to Istanbul and from Istanbul to Kuwait.When I arrived to Istanbul , I have waited in business lounge until next boarding to Kuwait.One hour before taking off , Turkish crew told you can’t get in the airplane because I haven’t CPR test .I told them that no one from your side told me to get this test. Thus, they have cancelled my trip , I was obliged to buy new expensive ticket after doing CPR test in the airport.
Ưu: "Good service. Great price."
Khuyết điểm: "I would definitely have vegetarian food. 30% of population is vegetarian"
Ưu: "Crew was excellent, seats were comfy."
Ưu: "The entertainment was adequate and there were multiple snacks/meals. The bread rolls were warm. And they provided towelettes for wiping hands after meals."
Khuyết điểm: "The crew could have been more considerate, and the Economy seats were even tighter than usual! There was no leg room and even without the person in front of me reclining, the seat back was hitting my knees. The passenger next to me had longer legs and was much worse off. The food was very poor."
Ưu: "Seats were confortable, new plane, the crew was attentive, food was great."
Khuyết điểm: "Need to update the movie library, the category with the new movies is probably a year or morw old."
Khuyết điểm: "My bags were misplaced I have to wait for an extra day to get it"
Khuyết điểm: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
Khuyết điểm: "The airline lost my luggage. I have to wait two days for it's return."
Khuyết điểm: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Ưu: "Good service good food and entertainment system worked well."
Khuyết điểm: "They need to update the airplanes."
Ưu: "Seats and bathrooms were big"
Khuyết điểm: "Service was extremely slow. I kept having to ask for more water all the time. Flight attendants were nice, but not well trained. Food quality was pretty poor, especially for international business class"
Ưu: "Movie selection is great."
Khuyết điểm: "Flight attendants seem undetertrained."
Ưu: "Comfortable seats, good food"
Khuyết điểm: "Nothing"
Ưu: "Sfo-ist I would rate 5 stars, great hospitality and food. IST-SFO 3 stars, bad food, not a welcoming staff."
Khuyết điểm: "The flight was 5 hrs late. I have put 2 older passengers with knee problems. they have to go through the satires then what's the point of getting wheelchair???? you guys took $250 more on each tickets so the passengers can reach to their destination faster. but you ended up delaying the flights. and i asked around to many people after this and they told me that you always do it. WTF??????? give me my money back...."
Ưu: "The crew is very nice and try to make the flight experience easier."
Khuyết điểm: "They lost my luggage, and this is not the first time either"
Khuyết điểm: "Last minute gate assigned and then changed"
Ưu: "Service, crew were great."
Khuyết điểm: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Ưu: "The amazing entertainment system."
Khuyết điểm: "The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much."
Khuyết điểm: "Alaways delays"
Ưu: "Good new airline ,good people nice service,everything was perfect thank you turkish airline"
Ưu: "In flight entertainment is great! Good selection of movies, nice screens."
Khuyết điểm: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Khuyết điểm: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Khuyết điểm: "They lost one of our bags."
Khuyết điểm: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Ưu: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"
Ưu: "They shipped my dog from Tel Aviv perfectly. No problems."
Khuyết điểm: "The laptops and Ipads are removed from the cabin"
Ưu: "Flight attendance service is great"
Khuyết điểm: "Boarding process too complicated with several security check points make the travel more difficult"
Ưu: "we arrived on time, as scheduled."
Khuyết điểm: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Khuyết điểm: "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
Ưu: "They should inform layover passengers about getting their visa for free hotel accommodations."
Ưu: "Good service and good food!"
Khuyết điểm: "Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!"
Ưu: "Onboarding, crew attention, lounge access"
Khuyết điểm: "Food was even better in Turkish Airlines before."
Khuyết điểm: "I woke up twice due to too warm cabin."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Friendly and professional crew. Good food."
Khuyết điểm: "Boarding was stressful because of the extra security check point for us destinations."
Ưu: "I really like the fact that they still prepare food for their passengers, however, the quality of the food was less than average They prepare you with the eye mask and the slippers, and a thin sheet of blankets for longer flight, which was really nice. The seats are comfortable, and there are a larger selection of movies and songs to choose from which were also great. The flight was relatively stable. I didn't ever realize that we took off, maybe i was too tired to notice, i don't know."
Khuyết điểm: "The boarding was really slow, it was not on time. The food was less than average, but better than not have any. It was hard to find assistance. The flight seemed a bit old, because we weren't able to turn off our light which caused some inconvenience."
Ưu: "All other crew was very nice, good seats"
Khuyết điểm: "No wifi, FA skipped me when giving flight bag"
Ưu: "Great staff"
Khuyết điểm: "Departed late, landed late, baggage claim took over an hour and half"
Ưu: "The seat was comfort"
Khuyết điểm: "Baggage handling was rough. Dented one new bag and broke the buckle on another."
Ưu: "Great selection of movies. Really got a kick out of the Batman vs. Superman stuff! :)"
Khuyết điểm: "I was a bit tight in my seat, and when I went towards the back of the plane, I saw a number of people had a whole row to themselves. It would have been nice if the spacing was better so more of us could be less cramped."
Everyone was very helpfull with bording.
Ưu: "Actual travel was OK. I arrived as per any flight"
Khuyết điểm: "Baggage policy on my fare rate. Ended up spending about $300 to check a carryon. (proper size and weight) I knew it was not included in the fare, but assumed that I could check it or carryon for a *reasonable* fee. Checkin personnel not sympathetic despite travel being forced by coronavirus eviction. Great fare turned into an expensive full fare."
Khuyết điểm: "May be better food choices. Overall I was happy with the flight!"
Ưu: "The effort of the crew to do as much as they could. Even at basic econ fare. Profits dictate. People are crammed as much as possible. We felt like folding chairs. But what can be done?"
Khuyết điểm: "See above"
Ưu: "I really like the entertainment onboard with the United app."
Khuyết điểm: "The crew and the people do the tickets are very rude"
Khuyết điểm: "I will never arrive to this airport again. It’s too difficult to go to manhattan (especially on Sunday) it’s not worthy to save a few bucks to spend more than one hour in the taxi"
Ưu: "older man attendent was rude, condesending to new black femal rookie late flight!!!!!!!!!!!!!!!!! SMALL seats and plane"
Khuyết điểm: "be on time, make larger seating!!!!!!!!! no seat should be small no matter what the airfare!!!!!!!!!"
Ưu: "Late take off Tv selector did not work Super small plane and seats"
Khuyết điểm: "On time, comfort seats, working tv Fire the old man flute attendant, he is unfriendly, rude,sarcastic to young black female lovely lovely trainee"
Ưu: "honestly, nothing..."
Khuyết điểm: "there was a huge delay and we got no real explanation or compensation"
Khuyết điểm: "Four hours delay"
Khuyết điểm: "4 hours delayed"
Ưu: "Great service"
Khuyết điểm: "Delay flight"
Khuyết điểm: "Out flight was supposed to leave by 11:10 PM. United kept delaying the flight until 2 AM when they announced they flight was delayed to 8AM the following morning. At that point we had to stand for 1.5 hours in line in customer service with no information as to why this had happened. By the time we were with customer service it was too late to go to a hotel to sleep, so we had to sleep in the floor of the airport. The flight boarded to leave by 8 AM but we were again delayed in the runway 2 more hours. The last explanation the gave us was that the copilot never showed up. I do not recommend flying with United Airlines."
Ưu: "Professionalism and kindness"
Ưu: "As expected."
Khuyết điểm: "No"
Ưu: "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"
Ưu: "The flight attendants were polite, helpful and super patient with our kids."
Ưu: "The flight arrival and departure times went as scheduled."
Khuyết điểm: "No movie access without paying for it."
Ưu: "Good customer service and it was a wonderful time."
Khuyết điểm: "Everything was great"
Ưu: "the flight left on time"
Ưu: "Check in was easy, no hassle. No lines"
Khuyết điểm: "It would have been nice to have a direct flight from dc area to Houston instead of having to go thru Chicago."
Khuyết điểm: "I didn't like the 2 hour delay"
Ưu: "On time and organized crew"
Ưu: "Missed flight but had no problem rebooking."
Khuyết điểm: "Absolutely no leg room"
Ưu: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Ưu: "Bad service at time of borading"
Ưu: "crew was nice boarding was quick."
Khuyết điểm: "no meal would be my only complaint"
Khuyết điểm: "Missing it."
Ưu: "On the departure as well as an early arrival to my destination."
Khuyết điểm: "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."
Ưu: "It was great!"
Khuyết điểm: "Nothing"
Ưu: "I like that we had Direct TV."
Khuyết điểm: "I didn't like that we had to pay extra for more channels."
Ưu: "On time, friendly etc"
Ưu: "Nothing at all"
Khuyết điểm: "Everything about UA."
Khuyết điểm: "Late full lounge bad food"
Ưu: "Simple, newer plane."
Khuyết điểm: "Food horrendous as usual on any american airline."
Khuyết điểm: "One hour late. Space between seats."
Ưu: "Everything was excelente. Service entretaiment. O really enjoyes it"
Khuyết điểm: "I will like to recomend at las T in The bussines class to offer kosher meal"
Ưu: "Free movies/entertainment"
Khuyết điểm: "No selection of beer or liquor or food. OK - A flight to MEXICO and you have no mexican beer, tequila, or anything even remotely resembling Mexican drinks yet you boast all the routes you serve to mexico. It was nearly a four hour flight. C'mon"
Ưu: "It was a direct flight"
Khuyết điểm: "Even though I checked in early I was not assigned a seat. I had to wait to see if people didn't show up to claim a seat. For a red eye it is difficult to notify family if you don't get on the flight because most likely they will be getting up early to pick you up at the airport. Luckily I got on the flight but the stress of waiting was tough. I was treated just as if I was on standby yet I purchased my flight ahead of time."
Ưu: "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."
Khuyết điểm: "Such a long flight and no good food"
Ưu: "At the gate, I asked about chaining our seats since they were in the extreme back of the plane. The gate attendant gave us some great economy plus seats for free. I wish I would have remembered his name. But Thank You!!!"
Khuyết điểm: "It's still a long flight from San Francisco to Mexico City but it's just on the cusp on not getting any freebies, i.e. food, premium drinks. This was kind of a let down but I got over it."
Ưu: "They serveded drinks and I have to buy a sandwich that it was not good at all"