Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
The ac was too low. It was hot inside the airplane.
Only thing i have to said is rough landing and food is not great so does the entertainment.
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Japanese flight was awesome.
Ưu: "The crew was amazing"
Ưu: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Ưu: "Very friendly and accommodating crew."
Ưu: "Simple check in and boarding, right on time."
Ưu: "The crew was super friendly."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Privacy of window side seat"
Khuyết điểm: "More movie selections"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Service was excellent and seats were comfortable."
Ưu: "Good service. Flight went off without a problem."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Ưu: "Food was acceptable. Stewardess very helpful"
Khuyết điểm: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Khuyết điểm: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Ưu: "Polite friendly and attentive Staff. From checking in to inflight."
Ưu: "The flight attendants were amazing, caring and helpful."
Ưu: "The Crew"
Khuyết điểm: "This terminal is not easy to find. You have to take bus from the main terminal."
Ưu: "service was excellent. Seating was OK in spite of it being economy."
Khuyết điểm: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Ưu: "Nice flight, right on time."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "Each seat had their own screens, and there was a small footrest available for each seat."
Khuyết điểm: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ưu: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Khuyết điểm: "flight delays"
Ưu: "Once again the service from the flight attendants was perfect."
Ưu: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Ưu: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Ưu: "The food was excellent and the stewardesses were extremely attentive and helpful."
Khuyết điểm: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ưu: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "Service impeccable"
Khuyết điểm: "Worst food in the industry. Barely edible."
Ưu: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Khuyết điểm: "The food was no better than any other airplane food."
Ưu: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Ưu: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Ưu: "The bathroom is super clean."
Khuyết điểm: "Maybe you can make some alterations with your meal offerings."
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Khuyết điểm: "Absolutely nothing."
Ưu: "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."
Ưu: "Foods are good, crews are good."
Ưu: "full service"
Khuyết điểm: "long flight"
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Ưu: "Awesome crew"
Khuyết điểm: "Old seating"
Ưu: "Time is good."
Khuyết điểm: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Ưu: "Crew was very nice, toilets clean."
Khuyết điểm: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Ưu: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Khuyết điểm: "Flight left a little bit late."
Ưu: "The crew was very good. The service was fine."
Khuyết điểm: "The food could have been better."
Ưu: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Khuyết điểm: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ưu: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Khuyết điểm: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
Ưu: "All crew are so kind.Great services."
Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Ưu: "Service, entertainment , drinks, everything! Very good!"
Ưu: "I enjoy ANA and choose to fly with them, normally a good flight"
Khuyết điểm: "All our issues were another passenger, not ANA’s fault"
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Khuyết điểm: "Same as above"
Ưu: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Khuyết điểm: "If the seat reclined a bit more, would be nice."
Ưu: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Khuyết điểm: "Seats, food"
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Ưu: "The seat, service and food..all is great as always."
Ưu: "The food and staff were great."
Ưu: "Great service by the crew! Excellent food and flight was on time,"
Khuyết điểm: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Ưu: "Service was excellent. Crew did not accept tip. Food could be better."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "Customer service was pretty solid."
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Ưu: "Food & Entertainment"
Ưu: "The meals were healthy Japanese meals with lots of vegetables"
Khuyết điểm: "I missed it due to delayed flight from LAX"
Ưu: "Very comfortable plane and excellent service."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Khuyết điểm: "Small seats, what do you expect from economy."
Ưu: "Seat was good and slept like a baby"
Khuyết điểm: "Nothing really, slept the whole way"
Ưu: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Khuyết điểm: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Ưu: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Khuyết điểm: "The long security lines in Tokyo for transfer."
Ưu: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Khuyết điểm: "Seat felt so narrow. Limited selection of movies."
Ưu: "Newplane, excerlent crews"
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Khuyết điểm: "Nothing, everything was as expected"
Ưu: "Messed everything up!!!"
Khuyết điểm: "Messed everything up!!!"
Ưu: "Almost everthiny good job keep it up, excellent !"
Ưu: "It was clean and nice"
Ưu: "Great service, I'd definitely fly again."
Ưu: "The staff were polite and highly professional. It was an enjoyable flight."
Ưu: "Fast flight"
Khuyết điểm: "N/A"
Khuyết điểm: "Long security lines"
Ưu: "The crew of ANA is specacular."
Khuyết điểm: "These are slightly better than economy seats."
Ưu: "Boarding was the fastest I've ever seen on an international trip. Thank you!! And the flight arrived earlier than anticipated. So travel was great."
Khuyết điểm: "Tight quarters in the economy class were much less comfortable than the ANA flight to Narita. And why isn't there at least a curtain in front of the restrooms - there's way too little privacy in that regard. One should not be able to see the toilet from 10 rows back whenever the door is opened!"
Ưu: "Friendly staff and comfortable seating."
Ưu: "Food is good. Bottled water is provided during meal. Leg room in economy class is good"
Khuyết điểm: "Seats are already auto assigned. I did online checkin as early as it opened but no more seats to choose from. On-flight movies are limited and old movies"
Kept switching gates is the only negative thing
The crew was great. They all deserve raises.
El tipo de comida que dieron no es suficiente para un vuelo de 330 hrs
On time, smooth and friendly crew
Late to board late to depart captain gave inaccurate information
Ưu: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Khuyết điểm: "No snacks available."
Ưu: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Khuyết điểm: "My 1 hour layover turned into a four hours past 2am arrival."
Khuyết điểm: "Connection"
Khuyết điểm: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Khuyết điểm: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Ưu: "The crew was ok. They did what you expect for a short flight."
Ưu: "Comfortable seats and functional entertainment"
Khuyết điểm: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Ưu: "Good flight"
Khuyết điểm: "Nothing. Process was smooth"
Khuyết điểm: "Get the plane to terminal bridge and not buss the passengers to and from to plane."
Khuyết điểm: "The service from the check in desk to the stewardess"
Khuyết điểm: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Khuyết điểm: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Ưu: "Crew is helpful, seats comfortable"
Khuyết điểm: "If they don’t offer free food why not offfer snacks for money. Movies are quite old."
Ưu: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Khuyết điểm: "excessive wait and shuttling."
Ưu: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Khuyết điểm: "not much selection for in-flight food and nothing for entertainment. Rosario"
Ưu: "Good job of the tripulation"
Khuyết điểm: "Audio of Entertainment, maybe was the headphones, but was not good"
Khuyết điểm: "Jetblue Have a miserable attitude to their customer"
Khuyết điểm: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Ưu: "Nice crew, plane clean."
Khuyết điểm: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Ưu: "Staff are friendly and helpful"
Ưu: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Khuyết điểm: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Ưu: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Khuyết điểm: "Nothing"
Khuyết điểm: "Internet was out. Table was tilted and could not be level for drinks. Out of, or No cover sheet for protection for toiler seat. Result of : Management and Union"
Ưu: "excellent from ticketing to depaning"
Ưu: "The crew was friendly and served multiple snacks through the flight."
Khuyết điểm: "The plane was not only too small for a 7 hour international flight but the sound didn't work for the only video screen in the cabin. Perhaps bigger planes can't fly from Shannon but it would make me think twice about either flying American or through Shannon again."
Ưu: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Khuyết điểm: "Nothing in particular"
Ưu: "Good serice,"
Khuyết điểm: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
Khuyết điểm: "No tv's for such a long flight. One tv on the ceiling every so often does not qualify for entertainment.. flight was delayed for 3 hours. Never American Airlines again"
Khuyết điểm: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Ưu: "Boarding, crew"
Khuyết điểm: "entertainment, 1st luggage payment"
Ưu: "We were delayed out of Tokyo and missed our connector into Tampa but the airline did a stellar job of being here at the gate with our new flight and boarding passes and also Did a great job makeing sure our luggage arrived in Tampa."
Khuyết điểm: "Plane going over much better. Had better tv screens charging ports and seemed more comfortable. We were delayed 4 hours out of Tokyo but I know that just happens when you travel sometimes"
Ưu: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
Ưu: "On time, clean plane"
Khuyết điểm: "A biscuit for snak"
Khuyết điểm: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Ưu: "Check-in went fairly smoothly."
Khuyết điểm: "Crew (stewardess' were quite crabby)."
Khuyết điểm: "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
Khuyết điểm: "Still waiting for my refund"
Khuyết điểm: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Ưu: "Entertainment is great and the crew is always super friendly"
Khuyết điểm: "Food. Comfort"
Khuyết điểm: "Newer movies on the plane"
Khuyết điểm: "Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge."
Ưu: "United was great."
Khuyết điểm: "DCA is a total disaster. Avoid the airport at all costs. The metro is shut down and everyone is competing for very expensive cabs and ride share. Terrible. Worth it to go to Dulles."
Ưu: "Seat uncomfortable and not even a tv"
Khuyết điểm: "The entertainment"
Ưu: "Overall uneventful flight"
Khuyết điểm: "My seat's audio jack didn't work"
Khuyết điểm: "I canceled this flight and still received all the notifications."
Ưu: "Space on the airplane"
Ưu: "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
Ưu: "We did get to our destination."
Khuyết điểm: "Flight was late, as always. I couldn’t sit with my spouse. Rows are so tight, one can barely get in/out and we are smaller than normal size. Baggage fees make overhead compartment loading a real nightmare. I wonder what they will think of next to make flying an even more terrible experience."
Khuyết điểm: "Food and boarding"
Ưu: "Everything about customer service was great, unfortunately both fights got delayed making it for an extremely long day."
Ưu: "flight left on time"
Ưu: "Everything. The service was amazing."
Khuyết điểm: "Everything was fine."
Ưu: "I'm very upset that an earthquake in our destination wasn't enough to cancel! Thank goodness I didn't end up going Friday because they had another earthquake Saturday!"
Khuyết điểm: "The fact that the airline wouldn't refund my money despite a natural disaster in the area we were flying to!"
Khuyết điểm: "Crew ignored me, did not offer me refreshments, did not respond to my greetings"
Khuyết điểm: "They split our seat even when you buy them together And you have to chose the seats otherwise you will be separated of your family"
Ưu: "Everything was great."
Ưu: "Not much except crew on board was polite"
Khuyết điểm: "Delay and bad service at Dulles airport"
Ưu: "Everything good. Thank you"
Khuyết điểm: "The seat did not recline and the smell very bad"
Ưu: "No issues; flight was fine."
Ưu: "Flight landed forty minutes early."
Khuyết điểm: "Someone (not TSA) broke into my suitcase, went through the contents and stole a necklace I purchased on vacation. It must have been done by United Airlines ground crew, most likely at SFO. The zipper of the suitcase was partially undone as the suitcase came off the carousel and a hairbrush fell out. However, it wasn't until I got home that it was obvious someone had rifled through my suitcase. Everything was a mess. I'm very disappointed and will hesitate to fly United in the future."
Ưu: "We got on time to destination"
Khuyết điểm: "In flight entertainment was paid! And we had to wait 30 minutes before getting out of the plane"
Ưu: "i did enjoy the can sized complimented refreshment"
Khuyết điểm: "one of the flight member was extremely rude. entertainment Food"
Khuyết điểm: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Khuyết điểm: "Everything"
Ưu: "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
Khuyết điểm: "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
Khuyết điểm: "I am furious with Kayak. I bought online 1105 am flight and it switched me without permission. When I arrived at airport and realized what happened I had no choice but to pay 150 USD to return it to my original purchase. Kayak owes me 150 USD. Thank You"
Ưu: "The customers service excellent"
Ưu: "The crew was friendly & responsive. The snack options were good & I got the whole can of Ginger Ale, without asking! Overall, a pleasant experience."
Khuyết điểm: "Nothing."
Khuyết điểm: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Ưu: "Sitting was fine. Some crew member couteous"
Khuyết điểm: "Snacks are mediocre, a bag of chips for a $500 plus air fair? Consider travelers with good eating habbits, dont treat adults like children. Delta serves healthy snacks before bosrding and at least a cold sabdwich fir travel, -and free movies. Worth the lenghty flight."
Ưu: "The airplane stuff was real charming, tho the fly got delayed it wasn't united' fault it was a mechanicall problem and they solve the problem real well and eve get us a hotel"
Ưu: "The crew was friendly and very efficient."
Khuyết điểm: "There was a gate change and it wasn't announced over the PA. The variety of food accessible was not what I expected."
Ưu: "Plane arrived earlier than expected to destination."
Ưu: "Good price"
Khuyết điểm: "Very cramped space for economy class"
Ưu: "The free entertainment"
Khuyết điểm: "Seats"
Khuyết điểm: "Payed entertainment"
Ưu: "United is reputable. I like the trust of knowing what to expect, especially on international flights."
Khuyết điểm: "Both United flights, to and from, were delayed. In both incidents, it seemed that our aircrafts were switched out. Thus., we waited for another to arrive. In the MEX - ORD flight, we stood waiting with our boarding groups for at least 30 minutes. United seems to do well on my domestic flights, but international, I may consider a different airline next time."
Ưu: "Everything was great!"
Khuyết điểm: "The flight left early cause the storm and I had to spend the night at the airport."
Khuyết điểm: "Apart from the bad weather, the flight from Houston to Mexico was delayed because we were waiting for two flight attendants that were coming from another flight. The airline needs to have enough crew."
Ưu: "The flight was good overall although I wish on a 5 hour plus flight there was more food for free."
Khuyết điểm: "A very expensive item was stolen from my suitcase. Very unsettling. And a claim takes up to 8-10 weeks to process and no guarantee that it wil be honored."