HAN - ROM

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HAN — ROM
30 Thg. 11 — 7 Thg. 121
Khứ hồi
1 người lớn
Phổ thông
Từ?
Đến?
Th. 4 30/11
Th. 4 7/12

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Tốp 5 hãng bay hàng đầu phục vụ tuyến Hà Nội Quốc tế Nội Bài đến Rome

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8,2
Qatar AirwaysĐiểm tổng thể dựa trên 12079 đánh giá
8,2Lên máy bay
8,1Thư thái
8,6Phi hành đoàn
8,2Thư giãn, giải trí
7,9Thức ăn
Đánh giá hãng bay

The luggage wasn't handled properly. My checked in luggage was damaged badly.

Đọc thêm về Qatar Airways

The luggage wasn't handled properly. My checked in luggage was damaged badly.

Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.

ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach

Ưu: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Khuyết điểm: "I like it the way it is. Keep doing the good job."
Ưu: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Khuyết điểm: "Seats were a little close, especially for a long flight, with meals."
Khuyết điểm: "Nothing"
Ưu: "Awful"
Khuyết điểm: "Flight was cancelled and rebooking dealt with poorly"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "The crew were good"
Khuyết điểm: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Ưu: "Clean, modern planes, on time, good service amd team."
Khuyết điểm: "If they bump me up to First or Business class.... :p"
Ưu: "Crew was very polite and helpful."
Khuyết điểm: "Quality of food could be better Hindu meal was not as good as expected"
Ưu: "The customer service and food were excellent."
Khuyết điểm: "Next time I will fly business class for more space and comfort."
Ưu: "Friendly Crew, good entertainment possibilites."
Khuyết điểm: "Everything has a plastic holding purse."
Khuyết điểm: "Seat comfort"
Ưu: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Khuyết điểm: "Nothing. Everything was fantastic."
Khuyết điểm: "Refund my ticket"
Ưu: "All"
Ưu: "i like the service of qa. its amazing."
Khuyết điểm: "none at all"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Nothing much."
Khuyết điểm: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
Ưu: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Khuyết điểm: "Seat didnt fit to me."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Khuyết điểm: "Seats were a bit hard."
Ưu: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Khuyết điểm: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Ưu: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Khuyết điểm: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Ưu: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Khuyết điểm: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Khuyết điểm: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Ưu: "The Qatar crew was great and the entertainment was on point."
Khuyết điểm: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ưu: "Excellent service from the crew. Flight on time."
Khuyết điểm: "Extremely small leg pitch"
Ưu: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Khuyết điểm: "The shape of the seats was not optimal for my height/size."
Ưu: "Again, the crew were top notch"
Khuyết điểm: "Comfort and available entertainment were so-so"
Ưu: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Khuyết điểm: "I could not check myself online! so i could not select the best seat."
Ưu: "After hearing our complaint, the Transfer desk staff was friendly and helpful and solved the situation in our favour. We"
Khuyết điểm: "Once we landed in Doha to board omthe connecting flight, ground staff was waiting right outside the hate to let us know that our flight was overbooked. We were then informed that we were put on the following flight arriving after midnight at our destination. Our compensation was going to be 250 USD and a free entry to the lounge. What a way to start our holidays."
Khuyết điểm: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Ưu: "Nothing that i like"
Khuyết điểm: "Delay, bad food, no strict rules about passenger moving seats"
Ưu: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Khuyết điểm: "Small seats (I'm fat, so this is my problem really)."
Khuyết điểm: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Excellent customer service, smooth boarding, good food."
Khuyết điểm: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "I enjoyed the staff"
Khuyết điểm: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Ưu: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Ưu: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Khuyết điểm: "Boarding a bit haphazard"

Great service!

Wheel service at Dubai airport need to improve. There is no direct service from one gate to another gate for transfer passengers, passengers have to wait for long. Thanks

Very good over all. The best plane so far

Great experience!

meal portion used to be bigger.

It is good and this first time filing nice triple

Tjue legt me strandes on Iraq and the Manager would not speak to me and tell me if I was rebooked or what, I had my PCR test, was four hours early and complied with everything they asked. I am sickened how they treated customers, I needed to spend $2300 to get back to the US.

Khuyết điểm: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Ưu: "ICE"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "All good"
Khuyết điểm: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Khuyết điểm: "Delayed flight and the procedures took very long."
Khuyết điểm: "Luggage claim in chennai airport is horrible"
Ưu: "Not really there service are not like before"
Ưu: "no"
Khuyết điểm: "food was average"
Ưu: "Worried that I wouldn’t have enough on my iPad to watch, didn’t even get my iPad out of my bag so much good stuff to watch even on a 14 hour flight. Thank you."
Khuyết điểm: "Not a vegan option for dinner. But the veg option was ok just some stuff I could eat."
Ưu: "Great flight"
Khuyết điểm: "No problems"
Khuyết điểm: "Read the above. Completely incompetent and dishonest company"
Khuyết điểm: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Ưu: "Service was excellent"
Khuyết điểm: "Veg food needs to be improved in ROME-DUBAI Sector."
Ưu: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Khuyết điểm: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Khuyết điểm: "Water leaking into 52 and 53. Wet socks"
Ưu: "The food and the entertainment was great! Very comfortable seats."
Khuyết điểm: "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again."
Ưu: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Khuyết điểm: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
Ưu: "Quantas Operated by Emirates is definitely not Emitrates standard."
Ưu: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Ưu: "also good. Just not as good as our first leg."
Ưu: "There was good service in the flight"
Ưu: "Great legroom, quiet plane, seat free next to me"
Khuyết điểm: "Not much"
Ưu: "everything about emirates is what i loved"
Khuyết điểm: "the airplane was an older model, seats were not very comfortable"
Ưu: "On time and Crew was helpful otherwise"
Khuyết điểm: "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"
Ưu: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Khuyết điểm: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Khuyết điểm: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Ưu: "Crew very good"
Khuyết điểm: "Too cold. Food not very good"
Ưu: "- Attentive to infant needs"
Khuyết điểm: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Ưu: "The plane were newer. Larger monitor."
Ưu: "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
Khuyết điểm: "Nothing!"
Ưu: "Staff was courteous."
Khuyết điểm: "We were not made aware to go get snacks from the serving areas ourselves. We waited to be served. Finally figured it out. The seat near the exits were close to the pantry so could not sleep due to noises of the trays and serving atea. Those seats should cost cheaper ."
Ưu: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
Ưu: "Airbus 380 is my favorite plane; the entertainment selection was very good."
Khuyết điểm: "Dinner featured a salad of potatoes and green beans and the entree included potatoes and green beans, a repetition that seemed odd. According to the printed menu, the passengers had a choice of lamb or chicken, but I only heard the flight attendant offering chicken - no mention of lamb. The food was much better on the Rome to Dubai leg of our trip, as was the service."
Ưu: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Ưu: "On time and cheap flight"
Ưu: "I will only fly Emirates when available to my destination from now on."
Ưu: "Love it and I had a middle seat !!!!"
Khuyết điểm: "The food was good v and excellent service and entertainment"
Ưu: "Nothing"
Khuyết điểm: "My seat was broken and did not recline My luggage did't arrive and i had a conecting fly the same day to Buenos Aires and this create a big problem for me I hope i will receive my luggage son"
Khuyết điểm: "There was a delay"
Ưu: "Standard emirates flight..."
Khuyết điểm: "Old equipment b777-300er. Not a380. The entertainment unit was literally broken.. video would not work properly... horrible seats compared to a380s"
Ưu: "Yes"
Khuyết điểm: "Was perfect"
Khuyết điểm: "Food, comfort"
Ưu: "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
Khuyết điểm: "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
Ưu: "Modern plane with wider than normal economy seats. Wide screens with a variety of new movies. Food was good. It’s still airplane food but it’s good. Easy process after all with booking m, checking in, onboarding etc"
Khuyết điểm: "Nothing"
Ưu: "Personal Travel bag"
Khuyết điểm: "Delay"
Ưu: "Excellent service, great to see people smiling and happy to be there."
Khuyết điểm: "Their WiFi is terrible."
Ưu: "Nothing"
Khuyết điểm: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Ưu: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Khuyết điểm: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Ưu: "Everything was more than perfect. Thanks Turkish Airlines."
Khuyết điểm: "On board internet must be faster."
Ưu: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Khuyết điểm: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Ưu: "Food"
Khuyết điểm: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Khuyết điểm: "The legroom is insufficient. It became very uncomfortableafter a couple of hours, I am 6 feet tall Footrests were in the way for me. Check in is long and unorganized in Dulles US. You should make electronic tickets available"
Ưu: "Same!"
Ưu: "Timely departure and arrival. Excellent landing. Helpful crew."
Ưu: "including new releases"
Ưu: "Friendly crew Good food Clean plane"
Khuyết điểm: "The boarding process was odd. The gate agent herded us all toward a set of doors but didn't open them for about 5 min."
Ưu: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."
Ưu: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Khuyết điểm: "Nothing."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "food, entertainment"
Khuyết điểm: "I liked everything"
Ưu: "The food on flight."
Khuyết điểm: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."
Ưu: "Nothing.... except the movies"
Khuyết điểm: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Ưu: "Great comfort and speedy service of beverage and breakfast"
Khuyết điểm: "They didn't pick up the dishes fast"
Ưu: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Khuyết điểm: "Flight staff very pleasant and accommodating. Have always found "foreign"airlines have always been very good I will not fly domestic airlines out of the country Bad unpleasant experiences"
Ưu: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Khuyết điểm: "I woke up twice due to too warm cabin."
Khuyết điểm: "Lost my bag. Again no gate number from Instambul to NY."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Plane was nice. Crew was very nice."
Khuyết điểm: "The plane was blazing hot. The in flight entertainment system was down for half the flight."
Khuyết điểm: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Ưu: "Service and food were very good, so happy to be fed and watered even though it was a short flight, really pleasant surprise."
Khuyết điểm: "The wait to go through security when we got to Rome, but I dont think the airline was the cause of that."
Ưu: "Flights attendants very nice, offered full meal if hungry"
Khuyết điểm: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
Ưu: "None"
Khuyết điểm: "Flight was delayed by one hour"
Ưu: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Ưu: "Still able to rest & crew very nice and helpful"
Ưu: "Clean, efficient."
Khuyết điểm: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."
Ưu: "Pretty much everything"
Khuyết điểm: "Was late taking off"
Khuyết điểm: "The flight had been cancelled by airline. Now waiting for refund."
Ưu: "Everything was excellent"
Ưu: "To get a real meal on a relatively short flight is especially nice."
Ưu: "They gave us a meal on a 2.5 hour flight and we were very surprised!"
Khuyết điểm: "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."
Ưu: "First of all, the food is fantastic is you are not a meat and potatos (or big mac) kind of person. My original flight left late due to a hold up in security in Chicago. Turkish Air was very responsive and easy to work with when I missed my connector in Istanbul. Friendly crew. Clean jet. Will definitely use them agian."
Khuyết điểm: "Nothing"
Khuyết điểm: "Did not have as the flight to istanbul was cancelled and moved to alitalia"
Ưu: "Great food, awesome service, great movies, and lots of space. I wish airlines in the States were this good. Nothing else compares."
Ưu: "The food and drinks were excellent."
Khuyết điểm: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
Ưu: "Continued the great service"
Khuyết điểm: "I would like a little more leg room"
Ưu: "Nice attendants"
Khuyết điểm: "Small plane"
Ưu: "The food!"
Khuyết điểm: "Gate agents attitude and unwillingness to answer simple questions."
Ưu: "Flight attendants were great!"
Khuyết điểm: "Food not what expected."

Facilities for short connections.

They canceled our flights but the flight went on anyway.

They canceled our flights that went on anyway.

Khuyết điểm: "Very nice crew and great food"
Ưu: "Comfort"
Khuyết điểm: "Internet"
Khuyết điểm: "Boarding was crazy. Could not everyone in the gate area."
Ưu: "very nice crew"
Khuyết điểm: "my bagfage was lost"
Ưu: "Reclinable seats."
Khuyết điểm: "The food!! The lights could be dimmed as it was a night flight."
Ưu: "Yes"
Khuyết điểm: "Everything was good"
Ưu: "Crew was great, very responsive and hospitable!"
Khuyết điểm: "more lunch choices, especially choices without dairy products."
Ưu: "Seat was good"
Khuyết điểm: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Ưu: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Khuyết điểm: "Everything was very good."
Ưu: "Food, entertainment and crew was exceptionally friendly."
Khuyết điểm: "Seats not great for such a long flight."
Ưu: "Cabin facilities"
Khuyết điểm: "They didn’t bring one of my bags"
Khuyết điểm: "Flight cancelled"
Ưu: "quick/efficient boarding - good staff - good food - easy flight !"
Khuyết điểm: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Ưu: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Khuyết điểm: "The earphones could have worked!"
Ưu: "The crew was amazing and the food was great."
Khuyết điểm: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Khuyết điểm: "Need more leg room!!! Larger meals needed."
Ưu: "Quick flight"
Ưu: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Ưu: "The service"
Khuyết điểm: "The food."
Ưu: "The crew was really friendly."
Khuyết điểm: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Ưu: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Ưu: "Great service"
Ưu: "Flying with KLM is a pleasure"
Ưu: "Efficient crew"
Khuyết điểm: "Long, slow line at check in. Not many new movies or tv shows"
Ưu: "Easy to board and easy flight."
Ưu: "Professional crew. Good boarding."
Khuyết điểm: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Ưu: "Crew"
Khuyết điểm: "N/a"
Khuyết điểm: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Ưu: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Khuyết điểm: "Flight departing late."
Ưu: "Excellent very good"
Khuyết điểm: "Everting so good ex"
Ưu: "Nothing"
Ưu: "The food service was good and the flight attendants were friendly."
Khuyết điểm: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Khuyết điểm: "Bag was lost"
Khuyết điểm: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Khuyết điểm: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Ưu: "Ground staff at Manchester very helpful"
Khuyết điểm: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Ưu: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Khuyết điểm: "Not much to comment on here."
Ưu: "I really like the spaciousness, the plug ins and general service"
Khuyết điểm: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Khuyết điểm: "Terrible service in flight and customer service wise .. app functionality was below"
Ưu: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Khuyết điểm: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Ưu: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Khuyết điểm: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ưu: "quick boarding, responsive Airline stewardess, very polite."
Khuyết điểm: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Khuyết điểm: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Ưu: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Khuyết điểm: "Nothing. This is filler text to meet min characters."
Ưu: "Excellent service, excellent food."
Khuyết điểm: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Ưu: "Staff, service"
Khuyết điểm: "Nothing"

Flights canceled due to staff shortages

I have Million Mile status so always receive good service

It never happened. We missed the connection by 15 minutes after a 3 hour delay for lack of staffing. Toronto staff got us rebooked quickly with an additional layover. But then my bag was lost in Toronto

Ưu: "Not one thing"
Khuyết điểm: "Too crowded. The service was horrible with cranky attendants. I had to clear my own food tray. Inconsistent and uncomfortable"
Ưu: "It was just a stress and hassle free experience."
Khuyết điểm: "Nothing really."
Ưu: "Very smooth flight. Nice 787"
Khuyết điểm: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Ưu: "Excellent lounge experience preflight, plus the Signature Suite was right by our boarding gate so very handy. Flight was on time and service was excellent."
Ưu: "New aircraft. Light dinner and breakfast was available. We didn’t expect them so we were surprised."
Khuyết điểm: "Long line to check in at T1."
Ưu: "Pro-free wine!"
Khuyết điểm: "Can-food not the best..."
Ưu: "How can anything be good if you are so cramped in the seat for 3 hours!!! Terrible. I almost fell trying to get out of my seat-trying to get to the bathroom! No movies unless you pay 10.00 for an I Pad!! Nothing about it was good! Pay for seats! Pay for bags! Pay for food!! Wow what a scam! No body was happy. I wont fly AC if its Rouge."
Khuyết điểm: "How can anything be good if you are so cramped in the seat for 3 hours!!! Terrible. I almost fell trying to get out of my seat-trying to get to the bathroom! No movies unless you pay 10.00 for an I Pad!! Nothing about it was good! Pay for seats! Pay for bags! Pay for food!! Wow what a scam! No body was happy. I wont fly AC if its Rouge."
Ưu: "Flight attendants were very nice"
Khuyết điểm: "The vegan food made me very very sick for a few days. Also the lunch was a chicken cup of noodles with a turkey sandwich. No vegan option. My luggage got left in Toronto."
Ưu: "Exiting the plane and terminating my transaction."
Khuyết điểm: "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."
Khuyết điểm: "we took off 3 hours after our actual take off time due to the cargo door not closing. we sat on the plane and they kept the exit door open causing very cold air in the plane. the door should have been closed to keep the heat in. for the 3 hours we were not given or even asked whether we might want coffee or something to drink or some kind of snack, they gave the business class something tho."
Khuyết điểm: "Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn"
Ưu: "For coach the flight was comfortable. Had enough leg room but 8 hours on a plane is taxing under the best circumstances."
Khuyết điểm: "The attendants were professional but didn't seem to find any joy in their work. The food was barely passable."
Ưu: "Wine with dinner. A pillow and a blanket. Free ear buds."
Khuyết điểm: "The food is atrocious. A nitrogen-wrapped muffin for breakfast? Too crowded. Check-in and boarding in Montreal was chaotic."
Khuyết điểm: "Poor airflow on plane."
Ưu: "Friendly staff, decent food"
Khuyết điểm: "Premium Economy seats didn't have leg rests"
Khuyết điểm: "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
Ưu: "Very nice plane, great service and smooth flight."
Khuyết điểm: "Special meal was horrible."
Ưu: "Entertainment options"
Khuyết điểm: "Crowded"
Khuyết điểm: "No complimentary snacks"
Ưu: "There were a couple guys sitting behind us who kept asking the stewardesses for more beer and more wine. And the stewardesses kept giving them for what they asked (free). These guys became loud - as drunks do. It was annoying as we couldn't hear the movie we were watching because those guys were so loud. Any alcohol being served out of meal time either should be charged or put a limit of two max."
Ưu: "Right on time. No problems boarding"
Khuyết điểm: "No food/entertainment"
Ưu: "Crew and flight were okay."
Khuyết điểm: "Reception and sound quality was poor."
Khuyết điểm: "One of luggages didn't show up."
Ưu: "We upgraded to premium economy which made the trip perfect. There was so much more room!"
Ưu: "The crew was excellent. Professional and attentive."
Khuyết điểm: "The only real complaint I had was the over head compartment was much too high and I was too short to reach."
Ưu: "Nothing"
Khuyết điểm: "Flight was delayed - no problem. But. Then kept getting delayed til I knew my connecting flight was missed. Talked to gate attandent who could care less. Told me and many others not her problem. Need to talk to someone in Toronto. Fortunately in Toronto they took care of things"
Ưu: "We had to book our son on a flight from Phila to Toronto unexpectedly. We had lost our car keys in Canada and had no way to get new ones. (That's a long and complicated story.) our only option was to fly our son up with the spare key. Luckily he had just gotten his passport. He got a window seat and lived the adventure. The crew couldn't have been nicer."
Khuyết điểm: "The last minute price if $1000 plus!!"
Ưu: "mediocre food, satifactory"
Ưu: "The service was good."
Khuyết điểm: "The children screaming 70 percent of the flight. The person in front of me throwing up. Just very uncomfortable."
Ưu: "Same s above"
Khuyết điểm: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Dysfunctional entertainment system"
Khuyết điểm: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Ưu: "The entertainment selection was decent."
Khuyết điểm: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Ưu: "The crew was great"
Khuyết điểm: "The gate changed 4 times and there was confusion at final boarding. The Toronto airport TSA agents have absolutely no manners and need to be retrained or fired. Traveling has become very stressful and try make it worse. There was a Hispanic girl, heavy set with curly hair yelling at us to approach the scanners. I talked to her asking her to be gentle with us because we'd just flown for 7 hours and are suffering from time zone changes. Another yelled at my seatmate about his travel size after shave. She was a black Caribbean. She snapped at me about the importance of security and that he was rude for saying he didn't care that she'd throw his stuff away. I told her that he said he didn't care because he's tired and quite frankly, a trail sized aftershave that she doesn't approve actually doesn't matter and is nothing for her to get worked up about. Her colleagues were all staring at her as she started throwing her weight around and making unprofessional nonverbal noises. Then there the room where you weight for your name on the screen to appear if your number is 1 or 2. The people in there are extremely gruff. There was only one Hispanic woman who took my slip of paper that had my pic who said please and thank you. Then when you go to customs to get your passport signed, the guy at counter 10 starts arguing with me for no reason. I put 1 family member on the customs form. He asked if anyone is traveling with me. I said no. He clarified that one should mean an additional person and not just me traveling. I said it wasn't clear and I didn't know. But he decided to get argumentative with me about it until I said ok and walked away. Your TSA process is a nightmare. I did not experience that at Heathrow, Vienna, Or Tel Aviv (all places that have recently experienced terrorism). I didn't even experience it in my arrival town Denver. Toronto TSA is very very poor."
Ưu: "Decent legroom"
Khuyết điểm: "Food, low quality and low choice entertainment"
Ưu: "Great food and great service. Not much leg room in the 'free' seats but the flight crew allowed us to move to an empty row so we had lots of room. Would definitely fly with them again."
Ưu: "Great Crew. The entertainment package was very nice."
Ưu: "Pros: In flight entertainment is excellent (lots of movies, games, television, etc..) Food is pretty decent on international flights They offer free headsets on international flights There is no checked bag fee"
Khuyết điểm: "Cons: The check in staff is slow and very unhelpful. They need additional staff to help with the long lines. They do not seat you with your family. (Many people on board were separated from their group unnecessarily and they make no attempt to put you together unless you ask at the gate. They refuse to do it before then.) They also overbook flights and put you on standby even if you pay full price and book your flight 6 months in advance AND get to the airport 4 hours in advance."
Ưu: "My family and I flew Air Canada to Narita in Japan and back. The service was outstanding, the flight was without delays and the cabin and restrooms were clean."
Khuyết điểm: "The food could improve, not asking for gourmet but a but more quality in their offering"
Ưu: "One bag did not arrive."
Ưu: "Cost of the ticket."
Khuyết điểm: "Very cramped seating, bad food (a slice of greasy banana bread for breakfast?), lights on too late. AC needs to alert travelers to the differences between Rouge and regular flights."
Khuyết điểm: "Short movie list"
Ưu: "Security and.boarding were pretty smooth. Flight was not full so extra seats were available. This flight was direct Toronto to Rome which was nice, previous flights stopped in JFK which meant additional security and immigration screening"
Khuyết điểm: "One of the entertainment terminals wasn't working, switched seats"
Khuyết điểm: "No food on a five hour flight. Had to buy food this is nickeling and dimming people. They made me miss my connecting flight we sat around in tarmack and no explanation given."
Ưu: "Service, flight, food"
Khuyết điểm: "Lost my luggage, two days before it was returned."
Khuyết điểm: "Temperature too cold in the airplane Ipads to rent (no screens)"

Đặt vé máy bay giá rẻ từ Hà Nội đến Rome

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Chuyến bay Hà Nội - Rome

Khởi hành:

Hà Nội (HAN)Việt Nam

Ưu đãi vé chiều về:

Rome - Hà Nội

Tìm nơi xuất phát:

28.889.990 ₫

Tìm kiếm điểm đến:

28.889.990 ₫