The food n crew were excellent, but my TV monitor had problems n they had to move my seat. This is the second time my TV has problems, shame on the engineering crew.
Good service from the crew member
Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Ưu: "Best in the world, as always."
Khuyết điểm: "Better movie selection. Better organized boarding in Frankfurt"
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Ưu: "crew was pushing , no time in an rush all the time"
Khuyết điểm: "service level"
Ưu: "Food, service"
Khuyết điểm: "The space"
Ưu: "The crew members were really nice and accommodating."
Khuyết điểm: "Need more entertainment selections."
Khuyết điểm: "The seat covers looked worn and dirty. Needs an upgrade."
Ưu: "Crew was attentive."
Khuyết điểm: "The entertainment was rather limited."
Khuyết điểm: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Service was great on both sectors"
Khuyết điểm: "Premium economy seat is still not comfortable enough in comparison with economy."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Boarding was great. Staff was cordial. Excellent flight."
Ưu: "Great service."
Khuyết điểm: "Disinfectant smell."
Ưu: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Khuyết điểm: "None"
Ưu: "I like everything about Singapore airline service."
Khuyết điểm: "Nil"
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Khuyết điểm: "Crew"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "Seats, crew"
Khuyết điểm: "Nothing else other than above"
Ưu: "Best Inflight Service Best Inflight Food Best Lounge"
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Food was delicious!"
Khuyết điểm: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Ưu: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Khuyết điểm: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Ưu: "Crew was very friendly and good service."
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Ưu: "clean aircraft and friendly cabin crew"
Khuyết điểm: "uncomfortable seats, average meals, poor infotainment selection"
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "Great flight amazing service"
Ưu: "Everything else was good"
Khuyết điểm: "Old aircraft with tired looking seats."
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Khuyết điểm: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Ưu: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Ưu: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Khuyết điểm: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
I have Covid because they didn’t enforce face mask on the plane.
Hostes are very gentle & courteous.
Ưu: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Ưu: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Ưu: "The crew was really sweet and making sure passengers were comfortable."
Khuyết điểm: "Flight was cancelled and rebooking dealt with poorly"
Ưu: "The flight was on time"
Khuyết điểm: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Khuyết điểm: "Delay delay delay and i have to stay in hotel"
Ưu: "was the seat super comfort"
Khuyết điểm: "if the have variety of food provided will be better"
Ưu: "Great crew and food. Nice economy class."
Khuyết điểm: "Internet connection from Doha wasn't there,"
Ưu: "Great service, as always. Very comfortable flight."
Khuyết điểm: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Ưu: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Khuyết điểm: "Seat comfort"
Ưu: "Very packed and no leg space"
Ưu: "The seats are comfortable; food is good."
Khuyết điểm: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Ưu: "The food and crew were great"
Khuyết điểm: "Older plane the tv panels were faded"
Ưu: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Khuyết điểm: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Ưu: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Ưu: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Ưu: "In-flight crew was excellent."
Ưu: "Staff was courteous"
Khuyết điểm: "My meal preference was not available."
Khuyết điểm: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Ưu: "Excellent entertainment very friendly crew"
Khuyết điểm: "Food is becoming predictable Qatar Airways"
Khuyết điểm: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Ưu: "Faultless as per usual QA flights"
Ưu: "Qatar Airlines has amazing service! And they have free internet!"
Khuyết điểm: "The films are all sensored. And the free internet is only for 30 minutes."
Ưu: "Crew was excellent. Very nice and helpful."
Khuyết điểm: "Food was terrible. Need a variety. Curry is not for everyone."
Ưu: "Entertainment is very good"
Khuyết điểm: "boarding hall was very small, food was below average for Qatar Airways"
Ưu: "Friendly and helpful staff."
Khuyết điểm: "No entertainment available. A very old plane."
Ưu: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Ưu: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Khuyết điểm: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Ưu: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Khuyết điểm: "Plane wasnt clean enough specially toilet."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "Stupid and unbelievable rules"
Ưu: "All around great airline. Comfortable for super long flights and completely accommodating."
Ưu: "The Qatar Airways price."
Ưu: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Ưu: "The flight attendents were chilled. Very friendly and accommodating."
Khuyết điểm: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Ưu: "Very nice"
Khuyết điểm: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Ưu: "Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful."
Khuyết điểm: "I wish Quatar had a direct flight between Chicago and Indian cities such as Delhi and Mumbai. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers. (I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense.)"
Ưu: "Cabin crew was pleasant and at least smiled."
Khuyết điểm: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Ưu: "Very friendly crew and efficient check-in service. Food was lovely."
Khuyết điểm: "Multiple problems with onboard entertainment re-setting itself."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Plan cleanliness was missed big time
Boarding crew was not the friendliest
Khuyết điểm: "Being on time"
Khuyết điểm: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Ưu: "Crew was kind, attentive, funny, and engaging. The best."
Khuyết điểm: "A warning about landing in Dubai, and being put on a bus to the terminal"
Ưu: "Great customer service, great and always smiling crew, wonderful flight"
Khuyết điểm: "the food options need to be more. an option with steamed rice should always be available"
Ưu: "Entertainment was exhaustive and entertaining"
Khuyết điểm: "Service was very poor. They missed servicing drinks when I was watching movie. Didn’t ask me. There was NO air freshener sprayed in this long flight. Overall service was very poor especially on my side of service at 32F."
Ưu: "A perfectly ordinary Emirates flight: good food and entertainment."
Khuyết điểm: "The Kabul route often has less experienced travelers. So passengers couldn't figure out their seat belts, couldn't lock the toilets, stood up while the plane was still on the runway, pushed and shoved to try to get off the plane first, etc."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "nice comfortable flight"
Khuyết điểm: "depaert on time"
Ưu: "The flight was not packed so I got three seats to myself to sleep. Emirates has a lot of little touches like glow in the dark stars stuck to the cabin roof."
Khuyết điểm: "Couldn’t locate the call button for flight attendants and the lines to the bathroom were long."
Ưu: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Khuyết điểm: "Baggage claim in Newark horrible and slow. Not the brightest people here."
Ưu: "The ICE entertainment"
Khuyết điểm: "The leg room is a bit small"
Ưu: "The crew was second to none."
Khuyết điểm: "The duty-free at Dubai was disappointing."
Ưu: "Nothing the airline did was an issue."
Khuyết điểm: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Ưu: "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
Khuyết điểm: "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."
Khuyết điểm: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Ưu: "Comfort and service on boat"
Khuyết điểm: "Check in and flight connection not as promised..."
Ưu: "Horrible experience!!!!"
Khuyết điểm: "1. Emirates has only one piece option. With Laptop bag weighing about almost 5kgs, you are left with just 2kgs which the carry bag itself would weigh. Not sure, how Emirates is getting away with this discriminatory attitude, while rest of airlines do allow -Carry on + a personal item. 2. There is no check on the carry-on weight at SFO airport. While in DXB, they entice customer to buy all duty free and then when it comes to boarding, you will be 'shocked'. No more than 10kg allowed. 3. You will be directed to read instructions before boarding. Then the corruption deal starts...read point 4 4. The man will say, remove anything in excess of 10kg or pay extra luggage, knowing very well, that people buy duty free at DXB. 5. Once you start negotiating, then the deal-making starts... 6. I managed it. More on Facebook review..."
Khuyết điểm: "Food was not awful and most item not available in Fist Suites"
Ưu: "Bar in business class"
Ưu: "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."
Ưu: "Tons of movies!"
Khuyết điểm: "No complaints."
Ưu: "Loved every moment!"
Khuyết điểm: "Nothing!"
Khuyết điểm: "During initial boarding at IAD our carry on baggage was ok. But boarding at Dubai there was carry-on baggage weight check and we had to pay additional $200. And then our baggage was then checked in. Seemed to be totally unethical."
Ưu: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Khuyết điểm: "Very very poor customer service"
Ưu: "COMFORT AND FRINDLY CREW"
Ưu: "Free upgrade given as skywards gold"
Khuyết điểm: "ICE not as good as a380"
Khuyết điểm: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Khuyết điểm: "Better comfort with Airbus 380 but food remains a concern"
Khuyết điểm: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Ưu: "The seats."
Khuyết điểm: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."
Khuyết điểm: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Ưu: "This two legged journey on Emirates was my first experience with this airline and the impression was an excellent one. Entebbe - Dubai - JFK went smoothly and comfortably."
Khuyết điểm: "Usually I have enjoyed the food but the food on the return flight was not palatable."
Ưu: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Ưu: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Khuyết điểm: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Ưu: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Khuyết điểm: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Ưu: "Crew members including. Ground staff were good. Food & Entertainment nice."
Khuyết điểm: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Khuyết điểm: "The service that Emirates provided."
Ưu: "Overall the service and food was nice."
Khuyết điểm: "I was not able to recline my seat, so did my daughter. This happened for the first time with Emirates. It was a 16 hrs flight and gave me back ache since the passenger in front kept his seat reclined all the time. it gave me less leg room as well."
Khuyết điểm: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Ưu: "Good collection Should provide ear plugs, eye bands etc for long journeys."
Khuyết điểm: "They collect headsets too early."
Khuyết điểm: "Not even sure how you got my email address!"
Ưu: "Accommodating my rest to sit at an exit seat."
Khuyết điểm: "Delayed departure caused me to miss my connection. Monitors for flight times and gate not enough and you had to go and look for it needs to be big and in ver conspicuous places."
Khuyết điểm: "Not hung; great flight, great service"
Ưu: "Had a row to myself, crew was extremely attentive. Due to a lack of passengers, the crew was even able to anticipate many of our needs before we voiced them."
Khuyết điểm: "My first headphones didn't work and the pull out tray in my row had a bit of left over food crusted on to it."
Ưu: "Great service, great smiles, great seating all the way."
Khuyết điểm: "Excellent flight. Will look for this connection in the future as well."
Khuyết điểm: "More flexible seat"
Ưu: "It's very comfortable and the flight service is excellent."
Khuyết điểm: "Offer more snacks"
Ưu: "economy seats and overhead compartment roomier than most other airlines. food is good."
Khuyết điểm: "low sodium/no added salt food option for people with heart disease."
Khuyết điểm: "Rude flight attendant. Disgusting!"
Ưu: "Plane are clean"
Khuyết điểm: "The food is really good"
Ưu: "Good entertainment selection! Pretty up-to-date movie list, as well as music albums. I liked the food selection as well."
Khuyết điểm: "Quite a tight squeeze, but bearable."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Khuyết điểm: "The plane was delayed about two hours by some excuse which was a connecting aircraft problem. Due to their incompetency I and my pickup person had to be strained at the airport about four hours. It was terrible. Hope it won't get this kind of delay when I go back to ICN. If that happens, I'll miss a flight back home to U S."
Ưu: "checking in at airport was quick and fast"
Khuyết điểm: "Food quality is not good for the price of the flight ticket Food taste has gotten worse compare to before Drink selection is not enough. Movie selections were not enough and boring Sit is lacking a cushion Sit was broken and couldn’t have tilted back Ear phone outlet was broken and couldn’t get enough sounds People were changing sits or finding empty sits and self relocate their sits. Crews did not say anything. Some crew members didn’t speak enough english"
Khuyết điểm: "This was better just that seat width was really narrow.too uncomfortable."
Ưu: "My husband and I were flying out of Jeju Island on the morning of 6/27/18 flt#OZ8922 to Seoul for a connection to Tokyo. The morning had some heavy rain and some flights were delayed, including ours. I don’t know if it’s your normal procedure in these situations but your staff at the baggage check/boarding pass counter were extremely conscientious and effective. They anticipated our dilemma and had our baggage removed from the delayed flight and put us onto a Korean Air flight that got us to Seoul on time to make our international connection to Tokyo. It was a long and tiring day of travel but because of your profession personnel it, including those at Korean Air, we avoided what could have been a much tougher situations unfortunately I can’t recall the names of the staff involved. I want to say the was a lady last named Joon and one last named Kim. There were other staff too, a young man that brought our luggage back to the check-in counter, and a lady that ran us through the terminal to Korean air and escorted us through security to the boarding gate. all in all it was amazing and thank you to your company and fine staff."
Khuyết điểm: "The wonderful staff that give such excellent service."
Ưu: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Ưu: "Legroom was spacious"
Ưu: "Seats reclined a bit more than other planes which was really nice."
Ưu: "We were able to check in and board the plane on time. Im fully satisfied."
Khuyết điểm: "The food isnt good."
Khuyết điểm: "Seats were very close with very little leg room"
Ưu: "The attendants were very nice and the food and drinks service was good (however, I believe I got sick from the food since I got food poisoning about 2-3 hours after landing from our 13 hour flight)."
Khuyết điểm: "The seats are pretty uncomfortable and the flight out did not have a footrest so my feet were dangling and got numb at times. Our return flight had a footrest and that felt much better."
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Ưu: "There’s no entertainment at bulk head."
Ưu: "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Khuyết điểm: "Very unorganized boarding process."
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "Cleanliness, efficiency."
Khuyết điểm: "Seat cushioning could be better for the long haul legs."
Khuyết điểm: "Time delay."
Ưu: "The flight wasn't a problem but I lost a day of my vacation due to their "mistake. And I was told because I didn't act on iron 24 hours it's my problem."
Ưu: "Roomy seats and comfortable. Nice staff. We definitely recommend to our friends to fly with this airline."
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "very good, arriving and departing on time"
Khuyết điểm: "Both takeoff and landing were delayed by an hour or so, I had to rearrange pickup and pay for late check in and barely made it to my business meeting. The entertainment units are outdated. Screen was so small , I couldn't read the movie titles. Selections were limited."
Ưu: "The food is the best among all airlines."
Ưu: "The flight crew was friendly. I like the added touch of receiving slippers on your long distance flights. We had a crying baby on one of my flights and I noticed the flight attendant approached the couple and held and rocked the baby. Truly above and beyond service."
Ưu: "All the usual good things with Asiana -- flight attendants, politeness, efficiency in the cabin, good food."
Khuyết điểm: "Upon arrival back in Seoul, the bridge would not work properly. We had to wait on the airplane for 45 minutes, causing all of us to miss the last buses from the airport to our neighborhoods. What is usually a 12,000 KRW bus ride turned into a 130,000 taxi ride. (The jimjilbang downstairs was full.) If they had brought out stairs and buses immediately, instead of waiting so long, we might have made it to the buses."
Ưu: "As expected, the crews' service were good. Comfortable seats and nice meals."
Khuyết điểm: "On the way back to Singapore, there was no entertainment in each seat. Didn't expect this and never experience from my previous flight with Asiana. There was the main screen in the centre but I can't choose and the lights were on all the way when I tried to sleep. Disappointed that they didn't inform in advance. People expect Asiana as same as SQ which provides full of new equipment such as personal screen on each seat."
Ưu: "Flight attendant are smiling&friendly...nice landing."
Khuyết điểm: "Tv old model...screen very small...hard to operate....very tiny letters...seats are uncomfortable for 16 hours flight Seoul to Chicago..."
Ưu: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Khuyết điểm: "Luggage didn't make the connection."
Ưu: "The service was very nice. I liked the extra room for legs and the seats."
Khuyết điểm: "Check-in was a bit difficult because I had two cats to transport with me. Though I double checked with the Quarantine offices in Chicago and in Incheon, and they said that I did not need any documentation, the person at the check-in counter would not let me take the cats without the Quarantine office's written permission. Only after an hour of explanations I could take the cats. It seemed that that person was not familiar with rules on pet transportation."
Ưu: "Crew very helpful..but hard to understand their english.."
Khuyết điểm: "Food not good"
Ưu: "very polite and helpful crew"
Khuyết điểm: "timing of this flight us last in line behind a huge crowd in immigration. Didn't get thru customs until 11:50pm!!"
Ưu: "When I finally reached the right person to reschedule my first flight, Asiana was great at fulfilling my request to be put on a different flight."
Khuyết điểm: "It was rough knowing who to get in contact with when my flight was rescheduled to arrive a day later than I planned. This was last minute and I was very concerned that I would have to have an overnight layover in Seoul and arrive a day late in Vietnam."
Ưu: "Easy to switch flights"
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Delayed flight, it is noticeable airplanes noticeable aged
Over 3 hours of delay without any assistance from klm
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Ưu: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Khuyết điểm: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Khuyết điểm: "Klm is the best, even on a 40min they served small breakfast."
Khuyết điểm: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Ưu: "The crew."
Khuyết điểm: "The time between flights."
Ưu: "Usual faultless KLM experience"
Khuyết điểm: "Nothing."
Ưu: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Khuyết điểm: "Flight was delayed, had to run to my next connection flight."
Ưu: "Planes were on time and connections made."
Khuyết điểm: "One bag delayed as not put on flight and food could be better."
Khuyết điểm: "The KLM crew are always great serving and treating you. Well above many other airlines."
Khuyết điểm: "Not being 1 hour late"
Khuyết điểm: "Travelled business class and was ace experience"
Ưu: "Seat comfortable"
Khuyết điểm: "Flight was delayed and overhead bin space was very small"
Ưu: "The flight crew was so friendly and the food was really good."
Khuyết điểm: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Khuyết điểm: "The plane was very hot"
Ưu: "The space at my feet with the chair in front was a bit akward."
Khuyết điểm: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Ưu: "It was all fine"
Khuyết điểm: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ưu: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Ưu: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Khuyết điểm: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Ưu: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Khuyết điểm: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Ưu: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Ưu: "Light snack and complementary wine"
Ưu: "Crew was awesome"
Khuyết điểm: "."
Ưu: "Face recognition was amazing"
Khuyết điểm: "Too hot on plane"
Ưu: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Khuyết điểm: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Ưu: "Food and staff behaviour"
Khuyết điểm: "Entertainment"
Ưu: "Friendly in-flight personell"
Khuyết điểm: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Khuyết điểm: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Khuyết điểm: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Ưu: "Booked extra room seat which gave me good room for seating"
Ưu: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Khuyết điểm: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Ưu: "The staff was very helpful and professional. Promp response to calling for attention."
Khuyết điểm: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Ưu: "Very friendly service!"
Khuyết điểm: "Crowded seating, wake-up for breakfast service two hours before arrival"
Ưu: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Khuyết điểm: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Ưu: "The supplied pack of toothpaste/toothbrush"
Ưu: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Ưu: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Ưu: "Arriving more or less on time"
Khuyết điểm: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Khuyết điểm: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Ưu: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Ưu: "Crew was excellent"
Khuyết điểm: "Economy was very tight! Seats were uncomfortable"
Ưu: "Captain was updating us with the delay status."
Khuyết điểm: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Khuyết điểm: "food"
Ưu: "Very friendly and helpful crew."