Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Khuyết điểm: "No, all good"
Ưu: "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
Khuyết điểm: "The planes are old. The space is tight, especially if you have long legs."
Ưu: "Crew, Food, Boarding, Entertainment."
Khuyết điểm: "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
Ưu: "crew and movives"
Khuyết điểm: "food was so so."
Ưu: "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
Khuyết điểm: "I have no complaints."
Ưu: "The amount of times i was fed"
Khuyết điểm: "My seat. I wanted to upgrade and they said no, but it wasn't full"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Khuyết điểm: "late departure"
Ưu: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Ưu: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Khuyết điểm: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ưu: "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Ưu: "they are so nice and helpful"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Khuyết điểm: "Nothing! I wish I won't see things not to like in my future flights with them."
Ưu: "Crew helpful"
Khuyết điểm: "Food tasteless"
Ưu: "Boarding orderly"
Khuyết điểm: "Cold food"
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Khuyết điểm: "Seats too small for a seven hour flight"
Ưu: "Food was ok, pretty clean, nothing special like I remembered"
Ưu: "Flight attendants were very nice."
Khuyết điểm: "Movies are old"
Ưu: "Boarding was made easy by my status"
Khuyết điểm: "Seats weren't comfortable. Crew were rude."
Ưu: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
Khuyết điểm: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
Ưu: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
Khuyết điểm: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
Ưu: "Flight Attendants were, professional, charismatic, observant and friendly. They toldly made this trip enjoyable. Pilot, funny, kept us out of turbulence gave me a smooth ride... Korean Air ranks as one of the best flights I have taken in Asia.. thank you!!!"
Khuyết điểm: "Can't think of one think.. this trip was flawless"
Ưu: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Khuyết điểm: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Khuyết điểm: "too little leg room."
Ưu: "Good customer service"
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Khuyết điểm: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Ưu: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Ưu: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Khuyết điểm: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
Ưu: "Nice friendly staff"
Ưu: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Khuyết điểm: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ưu: "Cleanliness. More leg room"
Khuyết điểm: "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
Ưu: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Khuyết điểm: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
Ưu: "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
Khuyết điểm: "The service on the plane is outstanding"
Ưu: "From baggage check to arrival everything went smoothly."
Ưu: "Services, and the large comfortable plane."
Khuyết điểm: "Long flight"
Khuyết điểm: "Turbulence and bumpy. I know you can do much about that."
Wonderful airline to travel with. The accommodations are always great.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Ưu: "Best in the world, as always."
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Khuyết điểm: "I recomended yo my friend"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Khuyết điểm: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Ưu: "Upgraded to biz class, which was fantastic"
Khuyết điểm: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Khuyết điểm: "-"
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Khuyết điểm: "Same price as Singapore airlines but it's a budget flight - silk air"
Ưu: "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
Khuyết điểm: "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."
Ưu: "The crew was attentive, hard working and pleasant."
Khuyết điểm: "Like most airlinesuccessful the space was cramped."
Love the service . Crews . Enjoyed flying Qatar airways
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
could not undertake this flight as I was denied boarding pass at the check in counter at the Houston airport, Texas, USA for my flight QA 714
Ưu: "Good service in future always Qatar Airlines"
Ưu: "The 1-hour complimentary wifi."
Khuyết điểm: "Hope they had the immigration/arrival card on the airplane."
Khuyết điểm: "Too much A/C, feel cold."
Ưu: "Flight was uneventful, left on time. Chocolate cake was delicious."
Khuyết điểm: "I would have liked rear and forward camera live feed to show actual flight"
Khuyết điểm: "Seat comfort"
Ưu: "Friendly crews. Excellent food. Great service. On time arrival."
Khuyết điểm: "They could provide hotel for transit passengers with long layovers."
Ưu: "The food and crew were great"
Khuyết điểm: "Older plane the tv panels were faded"
Ưu: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Khuyết điểm: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Khuyết điểm: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Ưu: "The service was excellent & food satisfying."
Khuyết điểm: "The liquor variety could be better."
Ưu: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Khuyết điểm: "The wedsite for Qatar could use some work."
Ưu: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Khuyết điểm: "Nothing"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Khuyết điểm: "The changed the time of flight had to wait airport for 5 hrs"
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Khuyết điểm: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Ưu: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Khuyết điểm: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Khuyết điểm: "Good service"
Ưu: "The Qatar crew was great and the entertainment was on point."
Khuyết điểm: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ưu: "Dedicated to customer service"
Ưu: "The Qatar Airways price."
Ưu: "Everything!!!! The best airline in the world!"
Ưu: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Khuyết điểm: "Seat width is always an issue in economy, but nothing unexpected."
Khuyết điểm: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Ưu: "Confi and relaxed atmosphere"
Ưu: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Khuyết điểm: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Ưu: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Ưu: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Khuyết điểm: "Nothing"
Khuyết điểm: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Ưu: "Nothing that i like"
Khuyết điểm: "Delay, bad food, no strict rules about passenger moving seats"
Khuyết điểm: "The layover was too long"
Khuyết điểm: "qatar airlines has some old airplanes foods are not good"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Ưu: "Excellent service and aircraft! Top tier entertainment and food and wine."
Khuyết điểm: "NADA!"
Ưu: "I enjoyed the staff"
Khuyết điểm: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Ưu: "Boarding experience was very good. Crew were attentive for the most part."
Khuyết điểm: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Ưu: "Good timing only"
Khuyết điểm: "All"
Ưu: "Service always attentive , availability of food on demand outside scheduled meals ."
Khuyết điểm: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Plan cleanliness was missed big time
Boarding crew was not the friendliest
Khuyết điểm: "Being on time"
Khuyết điểm: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Ưu: "Crew was kind, attentive, funny, and engaging. The best."
Khuyết điểm: "A warning about landing in Dubai, and being put on a bus to the terminal"
Ưu: "Great customer service, great and always smiling crew, wonderful flight"
Khuyết điểm: "the food options need to be more. an option with steamed rice should always be available"
Ưu: "Entertainment was exhaustive and entertaining"
Khuyết điểm: "Service was very poor. They missed servicing drinks when I was watching movie. Didn’t ask me. There was NO air freshener sprayed in this long flight. Overall service was very poor especially on my side of service at 32F."
Ưu: "A perfectly ordinary Emirates flight: good food and entertainment."
Khuyết điểm: "The Kabul route often has less experienced travelers. So passengers couldn't figure out their seat belts, couldn't lock the toilets, stood up while the plane was still on the runway, pushed and shoved to try to get off the plane first, etc."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "nice comfortable flight"
Khuyết điểm: "depaert on time"
Ưu: "The flight was not packed so I got three seats to myself to sleep. Emirates has a lot of little touches like glow in the dark stars stuck to the cabin roof."
Khuyết điểm: "Couldn’t locate the call button for flight attendants and the lines to the bathroom were long."
Ưu: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Khuyết điểm: "Baggage claim in Newark horrible and slow. Not the brightest people here."
Ưu: "The ICE entertainment"
Khuyết điểm: "The leg room is a bit small"
Ưu: "The crew was second to none."
Khuyết điểm: "The duty-free at Dubai was disappointing."
Ưu: "Nothing the airline did was an issue."
Khuyết điểm: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Ưu: "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
Khuyết điểm: "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."
Khuyết điểm: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Ưu: "Comfort and service on boat"
Khuyết điểm: "Check in and flight connection not as promised..."
Ưu: "Horrible experience!!!!"
Khuyết điểm: "1. Emirates has only one piece option. With Laptop bag weighing about almost 5kgs, you are left with just 2kgs which the carry bag itself would weigh. Not sure, how Emirates is getting away with this discriminatory attitude, while rest of airlines do allow -Carry on + a personal item. 2. There is no check on the carry-on weight at SFO airport. While in DXB, they entice customer to buy all duty free and then when it comes to boarding, you will be 'shocked'. No more than 10kg allowed. 3. You will be directed to read instructions before boarding. Then the corruption deal starts...read point 4 4. The man will say, remove anything in excess of 10kg or pay extra luggage, knowing very well, that people buy duty free at DXB. 5. Once you start negotiating, then the deal-making starts... 6. I managed it. More on Facebook review..."
Khuyết điểm: "Food was not awful and most item not available in Fist Suites"
Ưu: "Bar in business class"
Ưu: "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."
Ưu: "Tons of movies!"
Khuyết điểm: "No complaints."
Ưu: "Loved every moment!"
Khuyết điểm: "Nothing!"
Khuyết điểm: "During initial boarding at IAD our carry on baggage was ok. But boarding at Dubai there was carry-on baggage weight check and we had to pay additional $200. And then our baggage was then checked in. Seemed to be totally unethical."
Ưu: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Khuyết điểm: "Very very poor customer service"
Ưu: "COMFORT AND FRINDLY CREW"
Ưu: "Free upgrade given as skywards gold"
Khuyết điểm: "ICE not as good as a380"
Khuyết điểm: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Khuyết điểm: "Better comfort with Airbus 380 but food remains a concern"
Khuyết điểm: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Ưu: "The seats."
Khuyết điểm: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."
Khuyết điểm: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Ưu: "This two legged journey on Emirates was my first experience with this airline and the impression was an excellent one. Entebbe - Dubai - JFK went smoothly and comfortably."
Khuyết điểm: "Usually I have enjoyed the food but the food on the return flight was not palatable."
Ưu: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Ưu: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Khuyết điểm: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Ưu: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Khuyết điểm: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Ưu: "Crew members including. Ground staff were good. Food & Entertainment nice."
Khuyết điểm: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Khuyết điểm: "The service that Emirates provided."
Ưu: "Overall the service and food was nice."
Khuyết điểm: "I was not able to recline my seat, so did my daughter. This happened for the first time with Emirates. It was a 16 hrs flight and gave me back ache since the passenger in front kept his seat reclined all the time. it gave me less leg room as well."
Khuyết điểm: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Ưu: "Good collection Should provide ear plugs, eye bands etc for long journeys."
Khuyết điểm: "They collect headsets too early."
Khuyết điểm: "Not even sure how you got my email address!"
Ưu: "Accommodating my rest to sit at an exit seat."
Khuyết điểm: "Delayed departure caused me to miss my connection. Monitors for flight times and gate not enough and you had to go and look for it needs to be big and in ver conspicuous places."
Everything was smooth, check in to boarding to arrival. Thank you Asiana.
Khuyết điểm: "Not hung; great flight, great service"
Ưu: "Had a row to myself, crew was extremely attentive. Due to a lack of passengers, the crew was even able to anticipate many of our needs before we voiced them."
Khuyết điểm: "My first headphones didn't work and the pull out tray in my row had a bit of left over food crusted on to it."
Ưu: "Great service, great smiles, great seating all the way."
Khuyết điểm: "Excellent flight. Will look for this connection in the future as well."
Khuyết điểm: "More flexible seat"
Ưu: "It's very comfortable and the flight service is excellent."
Khuyết điểm: "Offer more snacks"
Ưu: "economy seats and overhead compartment roomier than most other airlines. food is good."
Khuyết điểm: "low sodium/no added salt food option for people with heart disease."
Khuyết điểm: "Rude flight attendant. Disgusting!"
Ưu: "Plane are clean"
Khuyết điểm: "The food is really good"
Ưu: "Good entertainment selection! Pretty up-to-date movie list, as well as music albums. I liked the food selection as well."
Khuyết điểm: "Quite a tight squeeze, but bearable."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Khuyết điểm: "The plane was delayed about two hours by some excuse which was a connecting aircraft problem. Due to their incompetency I and my pickup person had to be strained at the airport about four hours. It was terrible. Hope it won't get this kind of delay when I go back to ICN. If that happens, I'll miss a flight back home to U S."
Ưu: "checking in at airport was quick and fast"
Khuyết điểm: "Food quality is not good for the price of the flight ticket Food taste has gotten worse compare to before Drink selection is not enough. Movie selections were not enough and boring Sit is lacking a cushion Sit was broken and couldn’t have tilted back Ear phone outlet was broken and couldn’t get enough sounds People were changing sits or finding empty sits and self relocate their sits. Crews did not say anything. Some crew members didn’t speak enough english"
Khuyết điểm: "This was better just that seat width was really narrow.too uncomfortable."
Ưu: "My husband and I were flying out of Jeju Island on the morning of 6/27/18 flt#OZ8922 to Seoul for a connection to Tokyo. The morning had some heavy rain and some flights were delayed, including ours. I don’t know if it’s your normal procedure in these situations but your staff at the baggage check/boarding pass counter were extremely conscientious and effective. They anticipated our dilemma and had our baggage removed from the delayed flight and put us onto a Korean Air flight that got us to Seoul on time to make our international connection to Tokyo. It was a long and tiring day of travel but because of your profession personnel it, including those at Korean Air, we avoided what could have been a much tougher situations unfortunately I can’t recall the names of the staff involved. I want to say the was a lady last named Joon and one last named Kim. There were other staff too, a young man that brought our luggage back to the check-in counter, and a lady that ran us through the terminal to Korean air and escorted us through security to the boarding gate. all in all it was amazing and thank you to your company and fine staff."
Khuyết điểm: "The wonderful staff that give such excellent service."
Ưu: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Ưu: "Legroom was spacious"
Ưu: "Seats reclined a bit more than other planes which was really nice."
Ưu: "We were able to check in and board the plane on time. Im fully satisfied."
Khuyết điểm: "The food isnt good."
Khuyết điểm: "Seats were very close with very little leg room"
Ưu: "The attendants were very nice and the food and drinks service was good (however, I believe I got sick from the food since I got food poisoning about 2-3 hours after landing from our 13 hour flight)."
Khuyết điểm: "The seats are pretty uncomfortable and the flight out did not have a footrest so my feet were dangling and got numb at times. Our return flight had a footrest and that felt much better."
Ưu: "Same great staff"
Khuyết điểm: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Ưu: "There’s no entertainment at bulk head."
Ưu: "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
Khuyết điểm: "Only one checked bag..most have two across the Pacific"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Nice attendants"
Khuyết điểm: "No english subtitles"
Khuyết điểm: "Very unorganized boarding process."
Ưu: "The flight attenants beautifull"
Khuyết điểm: "English subtitles for movie collections"
Khuyết điểm: "4 hour late :-( Unacceptable."
Ưu: "Cleanliness, efficiency."
Khuyết điểm: "Seat cushioning could be better for the long haul legs."
Khuyết điểm: "Time delay."
Ưu: "The flight wasn't a problem but I lost a day of my vacation due to their "mistake. And I was told because I didn't act on iron 24 hours it's my problem."
Ưu: "Roomy seats and comfortable. Nice staff. We definitely recommend to our friends to fly with this airline."
Ưu: "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
Khuyết điểm: "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
Ưu: "very good, arriving and departing on time"
Khuyết điểm: "Both takeoff and landing were delayed by an hour or so, I had to rearrange pickup and pay for late check in and barely made it to my business meeting. The entertainment units are outdated. Screen was so small , I couldn't read the movie titles. Selections were limited."
Ưu: "The food is the best among all airlines."
Ưu: "The flight crew was friendly. I like the added touch of receiving slippers on your long distance flights. We had a crying baby on one of my flights and I noticed the flight attendant approached the couple and held and rocked the baby. Truly above and beyond service."
Ưu: "All the usual good things with Asiana -- flight attendants, politeness, efficiency in the cabin, good food."
Khuyết điểm: "Upon arrival back in Seoul, the bridge would not work properly. We had to wait on the airplane for 45 minutes, causing all of us to miss the last buses from the airport to our neighborhoods. What is usually a 12,000 KRW bus ride turned into a 130,000 taxi ride. (The jimjilbang downstairs was full.) If they had brought out stairs and buses immediately, instead of waiting so long, we might have made it to the buses."
Ưu: "As expected, the crews' service were good. Comfortable seats and nice meals."
Khuyết điểm: "On the way back to Singapore, there was no entertainment in each seat. Didn't expect this and never experience from my previous flight with Asiana. There was the main screen in the centre but I can't choose and the lights were on all the way when I tried to sleep. Disappointed that they didn't inform in advance. People expect Asiana as same as SQ which provides full of new equipment such as personal screen on each seat."
Ưu: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Khuyết điểm: "Luggage didn't make the connection."
Ưu: "The service was very nice. I liked the extra room for legs and the seats."
Khuyết điểm: "Check-in was a bit difficult because I had two cats to transport with me. Though I double checked with the Quarantine offices in Chicago and in Incheon, and they said that I did not need any documentation, the person at the check-in counter would not let me take the cats without the Quarantine office's written permission. Only after an hour of explanations I could take the cats. It seemed that that person was not familiar with rules on pet transportation."
Ưu: "Crew very helpful..but hard to understand their english.."
Khuyết điểm: "Food not good"
Ưu: "very polite and helpful crew"
Khuyết điểm: "timing of this flight us last in line behind a huge crowd in immigration. Didn't get thru customs until 11:50pm!!"
Ưu: "When I finally reached the right person to reschedule my first flight, Asiana was great at fulfilling my request to be put on a different flight."
Khuyết điểm: "It was rough knowing who to get in contact with when my flight was rescheduled to arrive a day later than I planned. This was last minute and I was very concerned that I would have to have an overnight layover in Seoul and arrive a day late in Vietnam."
Ưu: "Easy to switch flights"