Wonderful airline to travel with. The accommodations are always great.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Ưu: "Best in the world, as always."
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Khuyết điểm: "I recomended yo my friend"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Khuyết điểm: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Ưu: "Upgraded to biz class, which was fantastic"
Khuyết điểm: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Khuyết điểm: "-"
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Khuyết điểm: "Same price as Singapore airlines but it's a budget flight - silk air"
Ưu: "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
Khuyết điểm: "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."
Ưu: "The crew was attentive, hard working and pleasant."
Khuyết điểm: "Like most airlinesuccessful the space was cramped."
Love the service . Crews . Enjoyed flying Qatar airways
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
could not undertake this flight as I was denied boarding pass at the check in counter at the Houston airport, Texas, USA for my flight QA 714
Ưu: "Good service in future always Qatar Airlines"
Ưu: "The 1-hour complimentary wifi."
Khuyết điểm: "Hope they had the immigration/arrival card on the airplane."
Khuyết điểm: "Too much A/C, feel cold."
Ưu: "Flight was uneventful, left on time. Chocolate cake was delicious."
Khuyết điểm: "I would have liked rear and forward camera live feed to show actual flight"
Khuyết điểm: "Seat comfort"
Ưu: "Friendly crews. Excellent food. Great service. On time arrival."
Khuyết điểm: "They could provide hotel for transit passengers with long layovers."
Ưu: "The food and crew were great"
Khuyết điểm: "Older plane the tv panels were faded"
Ưu: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Khuyết điểm: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Khuyết điểm: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Ưu: "The service was excellent & food satisfying."
Khuyết điểm: "The liquor variety could be better."
Ưu: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Khuyết điểm: "The wedsite for Qatar could use some work."
Ưu: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Khuyết điểm: "Nothing"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Khuyết điểm: "The changed the time of flight had to wait airport for 5 hrs"
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Khuyết điểm: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Ưu: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Khuyết điểm: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Khuyết điểm: "Good service"
Ưu: "The Qatar crew was great and the entertainment was on point."
Khuyết điểm: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ưu: "Dedicated to customer service"
Ưu: "The Qatar Airways price."
Ưu: "Everything!!!! The best airline in the world!"
Ưu: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Khuyết điểm: "Seat width is always an issue in economy, but nothing unexpected."
Khuyết điểm: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Ưu: "Confi and relaxed atmosphere"
Ưu: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Khuyết điểm: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Ưu: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Ưu: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Khuyết điểm: "Nothing"
Khuyết điểm: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Ưu: "Nothing that i like"
Khuyết điểm: "Delay, bad food, no strict rules about passenger moving seats"
Khuyết điểm: "The layover was too long"
Khuyết điểm: "qatar airlines has some old airplanes foods are not good"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Ưu: "Excellent service and aircraft! Top tier entertainment and food and wine."
Khuyết điểm: "NADA!"
Ưu: "I enjoyed the staff"
Khuyết điểm: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Ưu: "Boarding experience was very good. Crew were attentive for the most part."
Khuyết điểm: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Ưu: "Good timing only"
Khuyết điểm: "All"
Ưu: "Service always attentive , availability of food on demand outside scheduled meals ."
Khuyết điểm: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "Baggage handling was poor"
Ưu: "Crew and ground Staff were very helpful and friendly"
Ưu: "Apart from the delay everything was quite good."
Khuyết điểm: "The delay of over 1 hour was a bit nerve-racking as we were close to missing our connecting flight."
Ưu: "The crew was friendly n the food tastes surprisingly good, though the portion was small. The entertainment was good. and temperature inside the cabin was just right. Boating time was quick."
Khuyết điểm: "Actually I was disturbed that CX offers a tabloid newspaper like Apple daily, especially at this sensitive stage when hk is going through such turmoil instigated and supported by Jimmy Lai’s group. It is offensive that such a biased newspaper is on offer, when there are other Chinese newspaper with a more neutral stand. Cathy has been viewed as a sympathiser of “yellow” rioters because of its involvement by management n crew. Now it just brings it more to the memory how CX might be what the leaked reports that many equipment has been compromised by CX crew onboard. Many of CX customers are from middle class, and it could be a big turn-off. It is unwise to patronise a tabloid newspaper when the owner has been named by China as the culprit of the recent troubles in hk. It’s like offering Al Jazeera news on united airlines entertainment........During the whole trip, I was captivated by these thoughts."
Ưu: "The flight departed and arrived on time."
Khuyết điểm: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
Ưu: "Crew are friendly"
Khuyết điểm: "Flight was late, seat tray was dirty, and entertainment system hard to use."
Khuyết điểm: "The crew should be friendlier while they deliver their service."
Ưu: "All no!"
Khuyết điểm: "Seats are too close!"
Ưu: "The seats are fairly comfortable, and the service was great."
Khuyết điểm: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Ưu: "Seats were ok on par with other airlines. Food served was good."
Khuyết điểm: "More leg space."
Khuyết điểm: "Bathroom is clean, but could be better if more attention is being given."
Khuyết điểm: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Ưu: "Crew was amazing and diligent !"
Khuyết điểm: "Food could have been better with some more options available onboard!"
Khuyết điểm: "They did not provide water very frequently in flight. Food was satisfactory."
Ưu: "Good options for food including meals and snacks! Cabin crew was great."
Khuyết điểm: "Crew sometimes a little slow responding to passengers paging from their seats."
Khuyết điểm: "Nothing"
Khuyết điểm: "Flight was suspended I was not notified before I went to the airport"
Ưu: "Food is delicious and fresh"
Khuyết điểm: "The inflight Entertainemnt is lacking. Shows are too old and few."
Khuyết điểm: "Wasn’t allowed to book seats until checkin"
Ưu: "Good seat - request granted"
Ưu: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Khuyết điểm: "The food on Cathay still has not improved compared to other airlines'"
Ưu: "Food is good. Snacks provided during the flight"
Khuyết điểm: "One of my luggage’s was lost. It was returned 2 days after. I had important things there that needed to be brought to London the next day I came back to Newark"
Ưu: "Everything was great !"
Khuyết điểm: "Food was average"
Ưu: "Flight was delayed and the crew were very understanding of the inconvenience and late hour of the new arrival time."
Khuyết điểm: "Seat was very uncomfortable - struggled to sleep comfortably."
Ưu: "Food is good"
Khuyết điểm: "Delay"
Ưu: "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
Khuyết điểm: "Older entertainment system but not a big issue on a short flight."
Ưu: "Friendly & mature"
Khuyết điểm: "Foods"
Khuyết điểm: "Service, self service snacks, attendant never came for anything and crew was rude, passed out customs form when exiting plane"
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "The flight attendants were professional and attentive."
Ưu: "Cathay Pacific were great slight delay in Singapore due to incoming flight. A350 plane wonderful quiet and decent space in economy. Food and entertainment was good and well time food serving."
Khuyết điểm: "Arriving Hong Kong and getting a taxi... first impressions count and Taxis are rude and a rip off. Not what you expect from a renowned international airport"
Ưu: "I did get an upgrade and saw a pleasant movie"
Khuyết điểm: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Flying beats driving"
Ưu: "I like the service and the foods are so delicious."
Khuyết điểm: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."
Ưu: "The crew assisted my wife on boarding the plane."
Khuyết điểm: "Because of her condition we should get more legroom for her."
Ưu: "The crew service was very."
Ưu: "Helpful crew"
Khuyết điểm: "Cramped seating. Very little leg room"
Ưu: "Comfortable seats, clean toilets, great service"
Khuyết điểm: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Ưu: "hospitality is very good.comfortable journey."
Ưu: "It was clean. Service was prompt, but my earlier flight was better because attendants were more attentive and accommodating."
Khuyết điểm: "Bathrooms weren't cleaned as often. Toilet seat covers were out both times I used the bathroom (same). Drinks were okay."
Khuyết điểm: "Same reason provided for Sydney to Hong Kong flight"
Ưu: "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
Khuyết điểm: "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
Ưu: "Business class service was the best I've ever experienced from any carrier."
Ưu: "The crew and staff were generally friendly and the food was fine."
Khuyết điểm: "For the first time in thirteen years traveling with my guitar, I was forced to check in my guitar, potentially in violation of the US Department of Transportation's rule on musical instruments. While my guitar thankfully arrived in good condition, this caused an unnecessary amount of stress in my 24 total hours of travel. I'd highly advise Cathay Pacific to revise their inflexible stance towards musical instruments, as many passengers brought carry-on bags which were much larger than my guitar in its case."
Khuyết điểm: "Those economy seats can only fit a child comfortably."
Ưu: "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Khuyết điểm: "Nothing - it was a good flight."
Ưu: "The plane were nice and clean. most of the crew are very nice the entertainment are great so many different show that we can watch I like that they have noodle cup serving during the flight upon request in case passengers don't get hungry at the time they serve the main meals ."
Khuyết điểm: "First of all The restroom are so tiny I just wish in the future that the airplan will have bigger restroom it though even 1 people to fit but I have kid and it though with baby ,toddler or overweight people. I usually travel with my son who's 3 I been flying many different airlines and I know in every airlines the most annoying is the tiny restroom I don't even want to go in there. 2nd of all Most of the cabin crew are very nice and very polite some aren't when you hit the service button you are expected someone that willing to help not the face like what the heck you want from me??? It's the long flight I understand and I'm exhausted too I just need to see someone willing to help and with a big smile not grumpy face. One last thing is the food. I'm not sure who's think about the menu for kids I'm not sure it is my son or the food But he never touch the food only thing he ate are the dinner roll I hope I can see some change for kid menu pick somethings that most kid like to eat maybe? Thank you Nadia M"
They canceled our flights that went on anyway.
Ưu: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Khuyết điểm: "No suggestions."
Ưu: "The plane condition."
Khuyết điểm: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Khuyết điểm: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Ưu: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Ưu: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Khuyết điểm: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Ưu: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Khuyết điểm: "Move the drapes a few more inches back."
Ưu: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Khuyết điểm: "Flight was delayed, had to run to my next connection flight."
Ưu: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Ưu: "Food was great, enjoyed watching videos, staff very profession and friendly."
Khuyết điểm: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Khuyết điểm: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Ưu: "Reclinable seats."
Khuyết điểm: "The food!! The lights could be dimmed as it was a night flight."
Ưu: "General flight journey"
Khuyết điểm: "Boarding was very slow."
Khuyết điểm: "There was no wifi on flight"
Ưu: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Khuyết điểm: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Ưu: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Khuyết điểm: "Not having to walk outside in Edinbur4gh to board the flight."
Ưu: "The crew was amazing and the food was great."
Khuyết điểm: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Ưu: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Khuyết điểm: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Khuyết điểm: "Lost all our bags so couldn’t ski"
Ưu: "very attentive crew"
Khuyết điểm: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Khuyết điểm: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Ưu: "We got to Amsterdam on time"
Khuyết điểm: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Ưu: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Ưu: "The service"
Khuyết điểm: "The seats"
Ưu: "punctuality of boarding and flight time"
Khuyết điểm: "attitude of crew in business class: no sense of true hospitality"
Ưu: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Khuyết điểm: "Nothing to say"
Ưu: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Khuyết điểm: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Khuyết điểm: "Flight departed 35 minutes late"
Khuyết điểm: "Customer service"
Ưu: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Khuyết điểm: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Khuyết điểm: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Khuyết điểm: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Khuyết điểm: "They have mabaged to lost my luggage"
Khuyết điểm: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Ưu: "The crew were hardworking, responsive, conscientious and friendly"
Khuyết điểm: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Khuyết điểm: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Ưu: "Good flights. Good prices."
Ưu: "The staff was extremely pleasant. Food was good!"
Khuyết điểm: "Have no complaints"
Khuyết điểm: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Ưu: "Comfortable seats. Warm plane with happy staff."
Khuyết điểm: "Maybe a second sandwich option for food, not everyone likes cheese."
Ưu: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Khuyết điểm: "The amount of extras you have to click no to while checking in online."
Ưu: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Ưu: "Crew was very helpful.food"
Khuyết điểm: "Food was not upto the mark."
Ưu: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Khuyết điểm: "Nothing."
Ưu: "The crew were pleasant"