check-in in Manila it takes 2hrs very long line
Khuyết điểm: "Food and entertainment"
Khuyết điểm: "Charging outlets Staff could be friendlier"
Ưu: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Khuyết điểm: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Khuyết điểm: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Khuyết điểm: "Foam earplugs would be a welcome addition."
Khuyết điểm: "The food is usually good on korean air but wasn’t great this time"
Ưu: "Plane in excellent condition. Service outstanding."
Khuyết điểm: "Nothing special about the food, but it's not a big deal. Would fly them again."
Ưu: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Khuyết điểm: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
Ưu: "Preference given for those requiring extra help boarding"
Khuyết điểm: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Ưu: "Food, professional staff and crew"
Ưu: "Flight attendants friendly and helpful."
Khuyết điểm: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Ưu: "The toilet is not really good.It Is smelly"
Khuyết điểm: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
Ưu: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Khuyết điểm: "Very limited movie/entertainment selection."
Ưu: "We liked the food."
Khuyết điểm: "Delayed flight. Limited choices of movies onboard."
Ưu: "The staff was courteous and kind"
Khuyết điểm: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
Ưu: "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
Ưu: "The comfortable aircraft and its services"
Ưu: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Everything except the food option"
Khuyết điểm: "No vegetarian option for the meal"
Khuyết điểm: "re you trying to register for? ~ Garrett"
Ưu: "Crews are kind and nice. No complain about the service the crews provided."
Khuyết điểm: "The chair, need to be more comfortable"
Ưu: "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
Khuyết điểm: "Seats were very uncomfortable, unsuitable for a 12 hour flight."
Ưu: "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
Khuyết điểm: "Great flight! Great service! Great food!"
Ưu: "The staff are very friendly and helpful."
Ưu: "Service, food, entertainment"
Khuyết điểm: "Can't choose my own seats"
Ưu: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Khuyết điểm: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Ưu: "Staff very helpful in every way."
Ưu: "Everything was perfect perfect service excellent food the best I ever flown so far"
Khuyết điểm: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
Khuyết điểm: "Uncomfortable seats"
Ưu: "I liked their positive & happy attitudes as well as their work ethic."
Khuyết điểm: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Ưu: "The attention to detail and excellent service was better than I had expected. I was especially impressed by the stickers the cabin attendants used to notify sleeping passengers upon waking up that the meal/drinks were still available upon request."
Ưu: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Khuyết điểm: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Ưu: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Ưu: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Khuyết điểm: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Ưu: "Service, comfort, and seat room."
Khuyết điểm: "Everything was enjoyable on return flight"
Ưu: "Service counter check in was very helpful"
Khuyết điểm: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ưu: "Cleanliness. More leg room"
Khuyết điểm: "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
Ưu: "Multiple rounds of complimentary food and drinks"
Khuyết điểm: "Unable to sleep"
Ưu: "Staff, food, flight.. everything was great."
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Ưu: "Hospitality was top notch! Always friendly and helpful. Food and snacks was good. Liked having the TV in front of me for the long flight. Liked having the toothbrush!"
Khuyết điểm: "The ability to upgrade when there were many open seats and I was told at check in that there were no seats available. I had fallen during my vacation and really wanted to upgrade so I can stretch out to not put a lot of pressure on my low back and hip for a 12+ hour flight, and didn't get the chance. Was pretty upset when I walked around and noticed many open seats in both business class and first class. (first class curtain was opened for a short period of time)"
Ưu: "Good food, friendly staff, great service"
Khuyết điểm: "The seats could be bigger"
Wonderful airline to travel with. The accommodations are always great.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Ưu: "Best in the world, as always."
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Khuyết điểm: "I recomended yo my friend"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Khuyết điểm: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Ưu: "Upgraded to biz class, which was fantastic"
Khuyết điểm: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Khuyết điểm: "-"
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Khuyết điểm: "Same price as Singapore airlines but it's a budget flight - silk air"
Ưu: "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
Khuyết điểm: "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."
Ưu: "The crew was attentive, hard working and pleasant."
Khuyết điểm: "Like most airlinesuccessful the space was cramped."
Ưu: "2 passengers seats Food Quick boarding Flight on time"
Ưu: "Flight was on time and the ride was smooth."
Khuyết điểm: "Need option to order vegetarian food, including a day in advance."
Ưu: "Friendly crew and comfortable seats"
Khuyết điểm: "Food was not great."
Khuyết điểm: "It’ was awesome"
Ưu: "Stewardesses were very pleasant and helpful."
Khuyết điểm: "All was ok"
Ưu: "It was a quick flight to my home country!"
Khuyết điểm: "Seating way too tight"
Khuyết điểm: "People abuse the wheelchair policies although they are physically fine."
Ưu: "On time"
Khuyết điểm: "All was ok"
Ưu: "Crew was professional and entertainment was nice"
Khuyết điểm: "Delayed boarding and took off"
Ưu: "I was thankful to have an empty seat next to me so J had more space. The crew was very friendly and service was prompt."
Khuyết điểm: "The low fat dinner was pretty bland. Also, the seats did not really recline"
Ưu: "I got there. Seemed like no one cared about doing a good job"
Khuyết điểm: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Ưu: "good as expected"
Khuyết điểm: "everything good"
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
Ưu: "Departure and arrival time"
Khuyết điểm: "Meal"
Ưu: "The crew was excellent, very attentive. Liked the movie selection."
Ưu: "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
Ưu: "Exit row seats"
Khuyết điểm: "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
Ưu: "I slept all the way"
Ưu: "Everything was Hello Kitty. I didn’t expect that but I loved it"
Khuyết điểm: "Smaller seat now with emergency seat"
Ưu: "The service was very good, the food was better than at most airlines. There even seemed to be a little bit more legroom. The bathrooms were kept clean."
Ưu: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. There was not a vegetarian dinner available on this flight."
Ưu: "Food & entertainment"
Ưu: "Great landing"
Khuyết điểm: "Everything was solid."
Ưu: "Nothing ."
Khuyết điểm: "Poor service ."
Ưu: "Food and service"
Khuyết điểm: "Seats not very comfortable, not enough room for knees/legs"
Ưu: "flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had."
Ưu: "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
Ưu: "It was a very little late taking off, we did arrive on time. The online service was good, I got notice to check in online and was able to book my seat and select food for the flight. I prefer choosing seafood meal because it usually is good. Maybe not for breakfast. LOL Bathrooms were clean and well stocked for once and they issued blankets that were thicker and useful. Entertainment selection was good for films and TV"
Khuyết điểm: "Seats are a bit worn, not as supportive. It was cooler in the cabin than I am used to. Previous flights it had been warm during the sleep period."
Ưu: "location design service"
Khuyết điểm: "nothing"
Ưu: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Khuyết điểm: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Ưu: "The crew was very kind and attentive."
Ưu: "Eva Air handle my check in luggage very well, extra helpful."
Khuyết điểm: "Eva Air check in counter staff in Cebu, Philippines had a hard time with my Star Alliance Premier Gold status. They probably need more training with computers and dealing with Star Alliance members. They were very nice though, and apologetic for the inconvenience I had to go through."
Ưu: "Usually high quality service and entertainment. Food also good."
Khuyết điểm: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."
Ưu: "Great service, crew felt happy with their job"
Khuyết điểm: "It was a really turbulent ride"
Ưu: "Good in flight entertainment options, overall smooth flight, take off and landing."
Khuyết điểm: "Lots of kids screaming and running around the plane."
Ưu: "I enjoyed the movies, the food was good, and services"
Ưu: "Comfortable seats, metal flatware, toilet amenities"
Khuyết điểm: "Didn't care for the cordoned off waiting area at the gate in Manila airport"
Khuyết điểm: "Very shock during flight."
Ưu: "Flight Attendants were incredibly efficient while still being nice and polite."
Ưu: "same as previous flight"
Khuyết điểm: "same as previous flight"
Ưu: "Staff is alright."
Khuyết điểm: "Bad bad bad I book so 2 or 3 months early but I can't even choose my own seat in the front row. After my connection from taipei to Vietnam they don't even put me and my husband sit together."
Ưu: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Khuyết điểm: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Ưu: "The plane was even nicer than the one from Seattle roomier cleaner no real complaints"
Ưu: "Great service, comfy flight, free in-flight entertainment, good food"
They have put me in middle of two gent’s.. they would placed the seating more comfortable
Ưu: "Good service in future always Qatar Airlines"
Ưu: "The 1-hour complimentary wifi."
Khuyết điểm: "Hope they had the immigration/arrival card on the airplane."
Khuyết điểm: "Too much A/C, feel cold."
Ưu: "Flight was uneventful, left on time. Chocolate cake was delicious."
Khuyết điểm: "I would have liked rear and forward camera live feed to show actual flight"
Khuyết điểm: "Seat comfort"
Ưu: "Friendly crews. Excellent food. Great service. On time arrival."
Khuyết điểm: "They could provide hotel for transit passengers with long layovers."
Ưu: "The food and crew were great"
Khuyết điểm: "Older plane the tv panels were faded"
Ưu: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Khuyết điểm: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Khuyết điểm: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Ưu: "The service was excellent & food satisfying."
Khuyết điểm: "The liquor variety could be better."
Ưu: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Khuyết điểm: "The wedsite for Qatar could use some work."
Ưu: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Khuyết điểm: "Nothing"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Khuyết điểm: "The changed the time of flight had to wait airport for 5 hrs"
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Khuyết điểm: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Ưu: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Khuyết điểm: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Khuyết điểm: "Good service"
Ưu: "The Qatar crew was great and the entertainment was on point."
Khuyết điểm: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ưu: "Dedicated to customer service"
Ưu: "The Qatar Airways price."
Ưu: "Everything!!!! The best airline in the world!"
Ưu: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Khuyết điểm: "Seat width is always an issue in economy, but nothing unexpected."
Khuyết điểm: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Ưu: "Friendly staff. Good food."
Khuyết điểm: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Ưu: "Confi and relaxed atmosphere"
Ưu: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Khuyết điểm: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Ưu: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Ưu: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Khuyết điểm: "Nothing"
Khuyết điểm: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Ưu: "Nothing that i like"
Khuyết điểm: "Delay, bad food, no strict rules about passenger moving seats"
Khuyết điểm: "The layover was too long"
Khuyết điểm: "qatar airlines has some old airplanes foods are not good"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Ưu: "Excellent service and aircraft! Top tier entertainment and food and wine."
Khuyết điểm: "NADA!"
Ưu: "I enjoyed the staff"
Khuyết điểm: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Ưu: "Boarding experience was very good. Crew were attentive for the most part."
Khuyết điểm: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Ưu: "Good timing only"
Khuyết điểm: "All"
Ưu: "Service always attentive , availability of food on demand outside scheduled meals ."
Khuyết điểm: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "The crew was helpful and nice"
Khuyết điểm: "Better seats and cost should be less"
Khuyết điểm: "food"
Ưu: "crew was excellent"
Khuyết điểm: "seat was better this flight."
Khuyết điểm: "The flight was three hours late."
Khuyết điểm: "flight delayed as usual"
Khuyết điểm: "1h30 delayed as usual"
Ưu: "Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia."
Khuyết điểm: "I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance."
Ưu: "very friendly staff"
Khuyết điểm: "seats could be more comfortable for long flights, better food choice"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "Crew were outstanding and food was awesome"
Ưu: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Khuyết điểm: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Ưu: "Crew was nice to direct you to where your seat is. Food was good."
Khuyết điểm: "Snacks n drinks..water or soda offered after few hrs from dinner. Passengers should not ask for drinks or snack. I mean crackers or biscuits few hrs in mid flight. Even if passengers are mostly asleep, a crew member can walk down aisles with a tray of snacks. This will help some people wha mught not like the food or type 2 diabetic people who needs to eat n drink every 2 to 3 hrs. Signage on boarding gate is not clear. Your flight number and boarding time was in small projected sentences under a huge lettered former destination place."
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Khuyết điểm: "Signs on the airport screens were not updated in time so estimated departure times passes without boarding notices."
Ưu: "Sevices and food are good"
Khuyết điểm: "None"
Ưu: "Efficient service."
Khuyết điểm: "The sound jack on my seat was dysfunctional and the sound kept cutting out unless I had my hand on the jack for 12 hours. It was CX806 flight."
Ưu: "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
Khuyết điểm: "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"
Ưu: "Boarding crew were very helpful with the wheel chair requirement for my friend who was traveling with me."
Khuyết điểm: "Crew was passive aggressive. The last thing I want is taking their aggression on me. For simple things such as asking for water and what not. She was like that with other passengers too. The baggage went missing. And I also puked right at the baggage claim for the food I ate in the flight. Over all I had bad experience. Food was bad too."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Khuyết điểm: "Delayed flight and promised me in Chicago and in Flight that the plane in Hong Kong would wait. Now I am sitting inside the Airport waiting until morning to fly out. I will never fly with them again. LIARS!"
Ưu: "Entertainment options were good, too bad my system want working right"
Khuyết điểm: "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
Ưu: "Great service from flight attendants."
Ưu: "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
Khuyết điểm: "The bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
Khuyết điểm: "Food options"
Ưu: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Khuyết điểm: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
Khuyết điểm: "Delayed departure Last minute gate change Very very late baggage arrival"
Ưu: "Good and hospitality were top notch"
Khuyết điểm: "Plane late to arrive and crew couldn't make up the time"
Ưu: "Plane left almost 2 hours late otherwise everything was excellent."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
Khuyết điểm: "bathrooms were dirty"
Ưu: "Ana toyko has 3meals cathay has 2 almpst 16 hours and long fliggt ana has better spacing and bring snacks to you you dont have ask. And i couldnt choose seats till check in ana i coul f"
Khuyết điểm: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
Khuyết điểm: "Terriable service"
Ưu: "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
Khuyết điểm: "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."
Khuyết điểm: "Plane was very warm"
Khuyết điểm: "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."
Ưu: "DIrect flight to HK"
Khuyết điểm: "The flight was freezing, blankets were worn and dirty, floor was dirty, seats were dirty, food was extremely basic."
Ưu: "I really appreciated the customer service and the level of quality Cathay provides."
Khuyết điểm: "The vegetarian meals could improve."
Ưu: "Service was ok"
Khuyết điểm: "I booked my reservation with kayak and pick out choice seats , when I check in was told by Cathay that they do not honor seat reservation from a 3rd party. I also paid for the exit seats so We have open space.. Very disappointed."
Ưu: "Entertainment Nice crew from Japan"
Khuyết điểm: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
Ưu: "Easy check in, and a pleasant flight! Thank You!!!"
Ưu: "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
Khuyết điểm: "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."
Ưu: "Shorter flight airplane much nicer"
Ưu: "Nothing wrong with the flights, but big issues with Cathay Pacific coordinating connecting flights after first flight was canceled."
Khuyết điểm: "I was waiting and standing to find out about my rebooked flight for 3 hours. The Cathay pacific employees in Manila tried their best to get everyone on the next connecting flights out, but there was no proper system. Everyone was trying to handle the cases of multiple passengers rather than delegating tasks. PLUS the new flight went through an additional stopover in Vancouver... Was not messaged about any compensation."
Ưu: "Good communication about departure delay, check in was fast and efficient."
Khuyết điểm: "I had to ask crew repeatedly for a simple snack, meals were very slow to arrive, entertainment system we'd glitchy, food was just ok."
Ưu: "Cathay Pacific is an amazing airline with the best economy service and best in-flight entertainment I've ever encountered. They really make you feel comfortable on lengthy trans-Pacific flights, and their hub in Hong Kong is spectacular."
Khuyết điểm: "Nothing"
Ưu: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Khuyết điểm: "Just join its Marco Polo club and see for yourself."
Ưu: "I had requested a diabetic meal and they came to talk to me about any other specifics that could be affect the reasons for my choice for have a diabetic meal. The flight attendants were very courteous and polite"
Khuyết điểm: "It has nothing to do with the airline really, but the person in front of me had their seat back but because of the long legs of the person behind me, I was unable to recline, so I did sometimes feel in a bit of a closed spot. Not the airline's fault really."
Khuyết điểm: "Cathay did not automatically credit my frequent flying miles"