Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Ưu: "Best in the world, as always."
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Amazing crew, very nice and helpful."
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "Flight time shorter than scheduled. Food good. Crew great."
Khuyết điểm: "Somewhat limited recent release movies compared to Emirates."
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Khuyết điểm: "I recomended yo my friend"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Ưu: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Khuyết điểm: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Ưu: "Very good service"
Khuyết điểm: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Khuyết điểm: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "old aircraft, no usb or power point charging. choice of 5 movies"
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Ưu: "Upgraded to biz class, which was fantastic"
Khuyết điểm: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Khuyết điểm: "-"
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Ưu: "loved the hot towels and the entertainment provided"
Khuyết điểm: "Same price as Singapore airlines but it's a budget flight - silk air"
Ưu: "The crew was attentive, hard working and pleasant."
Khuyết điểm: "Like most airlinesuccessful the space was cramped."
Comfortable flight and before time arrival was excellent overall
Good, could check in online though
Services were excellent and given on time.
Ưu: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Khuyết điểm: "Take out the chicken sausage from your menu"
Ưu: "The 1-hour complimentary wifi."
Khuyết điểm: "Hope they had the immigration/arrival card on the airplane."
Ưu: "Crew was excellent"
Khuyết điểm: "Food could be better and please offer drinks before you serve meals like European air lines."
Khuyết điểm: "Too much A/C, feel cold."
Khuyết điểm: "Headphones- only one channel."
Khuyết điểm: "Seat comfort"
Ưu: "Friendly crews. Excellent food. Great service. On time arrival."
Khuyết điểm: "They could provide hotel for transit passengers with long layovers."
Ưu: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Khuyết điểm: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."
Ưu: "The entertainment was excellent, the seats very confortable"
Khuyết điểm: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Ưu: "Crew was good and helpful. Food was good. Seats were comfortable."
Khuyết điểm: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Khuyết điểm: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Ưu: "The service was excellent & food satisfying."
Khuyết điểm: "The liquor variety could be better."
Ưu: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Khuyết điểm: "Nothing"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Ưu: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Khuyết điểm: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Khuyết điểm: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Khuyết điểm: "Good service"
Ưu: "Seats were comfortable, entertainment system was might better without of options."
Khuyết điểm: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
Ưu: "The Qatar crew was great and the entertainment was on point."
Khuyết điểm: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ưu: "Dedicated to customer service"
Ưu: "The Qatar Airways price."
Ưu: "Everything!!!! The best airline in the world!"
Khuyết điểm: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Ưu: "Friendly staff. Good food."
Khuyết điểm: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Ưu: "Confi and relaxed atmosphere"
Ưu: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Ưu: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Khuyết điểm: "Nothing"
Khuyết điểm: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Ưu: "Nothing that i like"
Khuyết điểm: "Delay, bad food, no strict rules about passenger moving seats"
Ưu: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Ưu: "The food and entertainment systems were good. The staff on the plane were pleasant."
Khuyết điểm: "The layover was too long"
Khuyết điểm: "qatar airlines has some old airplanes foods are not good"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Ưu: "I enjoyed the staff"
Khuyết điểm: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Ưu: "Boarding experience was very good. Crew were attentive for the most part."
Khuyết điểm: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Ưu: "Good timing only"
Khuyết điểm: "All"
Ưu: "Service always attentive , availability of food on demand outside scheduled meals ."
Khuyết điểm: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Khuyết điểm: "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
Khuyết điểm: "Baggage handling was poor"
Ưu: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Khuyết điểm: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Ưu: "Crew and ground Staff were very helpful and friendly"
Ưu: "The crew was friendly n the food tastes surprisingly good, though the portion was small. The entertainment was good. and temperature inside the cabin was just right. Boating time was quick."
Khuyết điểm: "Actually I was disturbed that CX offers a tabloid newspaper like Apple daily, especially at this sensitive stage when hk is going through such turmoil instigated and supported by Jimmy Lai’s group. It is offensive that such a biased newspaper is on offer, when there are other Chinese newspaper with a more neutral stand. Cathy has been viewed as a sympathiser of “yellow” rioters because of its involvement by management n crew. Now it just brings it more to the memory how CX might be what the leaked reports that many equipment has been compromised by CX crew onboard. Many of CX customers are from middle class, and it could be a big turn-off. It is unwise to patronise a tabloid newspaper when the owner has been named by China as the culprit of the recent troubles in hk. It’s like offering Al Jazeera news on united airlines entertainment........During the whole trip, I was captivated by these thoughts."
Ưu: "Crew are friendly"
Khuyết điểm: "Flight was late, seat tray was dirty, and entertainment system hard to use."
Khuyết điểm: "The crew should be friendlier while they deliver their service."
Ưu: "All no!"
Khuyết điểm: "Seats are too close!"
Ưu: "The seats are fairly comfortable, and the service was great."
Khuyết điểm: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Ưu: "Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines."
Khuyết điểm: "Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best."
Khuyết điểm: "Bathroom is clean, but could be better if more attention is being given."
Khuyết điểm: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Khuyết điểm: "They did not provide water very frequently in flight. Food was satisfactory."
Ưu: "Good options for food including meals and snacks! Cabin crew was great."
Khuyết điểm: "Crew sometimes a little slow responding to passengers paging from their seats."
Khuyết điểm: "Nothing"
Khuyết điểm: "Flight was suspended I was not notified before I went to the airport"
Ưu: "Food is delicious and fresh"
Khuyết điểm: "The inflight Entertainemnt is lacking. Shows are too old and few."
Khuyết điểm: "Wasn’t allowed to book seats until checkin"
Ưu: "Good seat - request granted"
Ưu: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Khuyết điểm: "The food on Cathay still has not improved compared to other airlines'"
Khuyết điểm: "Too cramped not enough space staff are not friendly will not fly Cathay again"
Ưu: "Food is good. Snacks provided during the flight"
Khuyết điểm: "One of my luggage’s was lost. It was returned 2 days after. I had important things there that needed to be brought to London the next day I came back to Newark"
Ưu: "Everything was great !"
Khuyết điểm: "Food was average"
Ưu: "Flight was delayed and the crew were very understanding of the inconvenience and late hour of the new arrival time."
Khuyết điểm: "Seat was very uncomfortable - struggled to sleep comfortably."
Ưu: "Food is good"
Khuyết điểm: "Delay"
Ưu: "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
Khuyết điểm: "Older entertainment system but not a big issue on a short flight."
Ưu: "Friendly & mature"
Khuyết điểm: "Foods"
Khuyết điểm: "Service, self service snacks, attendant never came for anything and crew was rude, passed out customs form when exiting plane"
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "The airplane was nice and clean"
Khuyết điểm: "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
Ưu: "The flight attendants were professional and attentive."
Ưu: "Cathay Pacific were great slight delay in Singapore due to incoming flight. A350 plane wonderful quiet and decent space in economy. Food and entertainment was good and well time food serving."
Khuyết điểm: "Arriving Hong Kong and getting a taxi... first impressions count and Taxis are rude and a rip off. Not what you expect from a renowned international airport"
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Flying beats driving"
Ưu: "I like the service and the foods are so delicious."
Khuyết điểm: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."
Ưu: "The crew assisted my wife on boarding the plane."
Khuyết điểm: "Because of her condition we should get more legroom for her."
Ưu: "The crew service was very."
Ưu: "Helpful crew"
Khuyết điểm: "Cramped seating. Very little leg room"
Ưu: "Comfortable seats, clean toilets, great service"
Khuyết điểm: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Ưu: "It was clean. Service was prompt, but my earlier flight was better because attendants were more attentive and accommodating."
Khuyết điểm: "Bathrooms weren't cleaned as often. Toilet seat covers were out both times I used the bathroom (same). Drinks were okay."
Khuyết điểm: "Same reason provided for Sydney to Hong Kong flight"
Ưu: "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
Khuyết điểm: "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
Ưu: "Business class service was the best I've ever experienced from any carrier."
Ưu: "The crew and staff were generally friendly and the food was fine."
Khuyết điểm: "For the first time in thirteen years traveling with my guitar, I was forced to check in my guitar, potentially in violation of the US Department of Transportation's rule on musical instruments. While my guitar thankfully arrived in good condition, this caused an unnecessary amount of stress in my 24 total hours of travel. I'd highly advise Cathay Pacific to revise their inflexible stance towards musical instruments, as many passengers brought carry-on bags which were much larger than my guitar in its case."
Khuyết điểm: "Those economy seats can only fit a child comfortably."
Ưu: "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Khuyết điểm: "Nothing - it was a good flight."
Ưu: "The plane were nice and clean. most of the crew are very nice the entertainment are great so many different show that we can watch I like that they have noodle cup serving during the flight upon request in case passengers don't get hungry at the time they serve the main meals ."
Khuyết điểm: "First of all The restroom are so tiny I just wish in the future that the airplan will have bigger restroom it though even 1 people to fit but I have kid and it though with baby ,toddler or overweight people. I usually travel with my son who's 3 I been flying many different airlines and I know in every airlines the most annoying is the tiny restroom I don't even want to go in there. 2nd of all Most of the cabin crew are very nice and very polite some aren't when you hit the service button you are expected someone that willing to help not the face like what the heck you want from me??? It's the long flight I understand and I'm exhausted too I just need to see someone willing to help and with a big smile not grumpy face. One last thing is the food. I'm not sure who's think about the menu for kids I'm not sure it is my son or the food But he never touch the food only thing he ate are the dinner roll I hope I can see some change for kid menu pick somethings that most kid like to eat maybe? Thank you Nadia M"
Ưu: "The stewards worked very hard, the pilots did a good job. The food was good too."
Khuyết điểm: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"
Khuyết điểm: "Everything was great, service was awesome! Thanks to everyone!"
Khuyết điểm: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Ưu: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Khuyết điểm: "Low sodium meal was not tasty. Could not finish it due to lack texture."
Khuyết điểm: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Ưu: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Khuyết điểm: "Nothing to complain about"
Ưu: "The flight crew was friendly and kind."
Khuyết điểm: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Ưu: "Nothing is changing, they need to make some adjustments"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "The food was great. The seats were soft and there was enough legroom."
Khuyết điểm: "We were stuck on an aisle where the seats don't adjust on one of the flights, but it was a relatively short flight. The boarding process was a little disorganized, but we were able to get on the plane quickly. The worst part was the home airport. I don't know how much control Turkish airlines has over that airport, but the bathrooms we're absolutely disgusting."
Khuyết điểm: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Ưu: "The food and entertainment was good. The crew was very nice."
Ưu: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Khuyết điểm: "It's a long flight. But that's unavoidable."
Ưu: "Excellent check-in and in-flight service"
Khuyết điểm: "As well as being bumped to a flight seven hours later because of a late first leg, encouraged to switch to trade with a heavy guy for a middle seat. 9 hours to NY is a long time to lose the who-gets-an-armrest game on both sides."
Ưu: "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
Ưu: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Ưu: "friendly people. good food. top notch service"
Ưu: "Good food and service"
Khuyết điểm: "A little turbulence"
Ưu: "Great attention and kindness from the attendants"
Khuyết điểm: "The cabin was very very hot during the flight."
Ưu: "Good selection of entertainment, comfortable seats."
Khuyết điểm: "late boarding"
Ưu: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Khuyết điểm: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Khuyết điểm: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Khuyết điểm: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."
Ưu: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Khuyết điểm: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Ưu: "Good flight service. Nice STAR lounge in Milan"
Khuyết điểm: "On line check-in does not remember frequent flier info."
Ưu: "I like the Airline and I think the food is good, the problem sometimes is when you travel a lot you get the same food :) The crew are always great! I do a lot of connections in Istanbul and we never missed one in about two years flying there at least 4 times a month."
Khuyết điểm: "During boarding they do not always board the Gold members first and in some cases when they do it is only to go on the bus before the others. I would like the Gold members to go first with either a bus of their own to at least with part of the bus reserved and we are allowed first on the plane."
Ưu: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Ưu: "I liked that the airline had a nice sleeping pouch that they hand out to you containing a pair of slippers, socks, toothbrush and paste, socks and eye shields. The food is absolutely fantastic and one of the best inflight meals that I had to date! Economy seats are pretty standard like on every airline. The seats do have USB for your devices and I think the air line should have had wifi but I never have my devices on as I would be sleeping for the vast majority of the time of the flight. Another interesting experience, this was my first trip where I had experienced little to no turbulence throughout the entire flight, a first in any travel for me."
Khuyết điểm: "The security at the airport is a little too much. Once we landed at Istanbul we went through a security check point which took about 30-40 minutes. I barely made it to my connection flight . Then I went through another security check before boarding the plane. Unnecessary in my opinion"
Ưu: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Khuyết điểm: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."
Ưu: "Everything was appreciated"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
Ưu: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Your airline deserves the awards it has won this year! Please come to the US and teach them how to run an airline."
Ưu: "Good food, great crew."
Khuyết điểm: "Both coming and going my transatlantic flights were delayed. first time to address a mechanical problem with the heating/cooling system of the aircraft (1 hour +) and the return flight was delayed for more than 2.5 hours with no explanation."
Khuyết điểm: "Checked bag got ruined, servie was terrible"
Ưu: "good food, nice attendants, comfortable seats, good pillows"
Khuyết điểm: "no wifi"
Ưu: "Quick, easy, and friendly staff. The seats were comfortable and the boarding process was fairly quick and painless."
Ưu: "Excellent service."
Khuyết điểm: "Istanbul airport takes some getting used to."
Ưu: "Flight attendants have a great attitude and are very helpful. Clean interiors, nice seats."
Ưu: "Food was good. Service was excellent."
Khuyết điểm: "Nothing."
Ưu: "emergency row had plenty of leg room."
Khuyết điểm: "don't recall getting an email reminder to check in ahead of time, so did when i arrived at airport... i guess this resulted in the emergency row seating, which, while having plenty of leg room, apparently is the least important when it comes to service. overlooked several times, my peers and i in the row had no food choices, and were given what was leftover, often lukewarm."
Khuyết điểm: "Always same food each time bad experience"
Ưu: "Food was excellent"
Khuyết điểm: "Seats a little cramped"
Ưu: "I enjoyed the tasty meals:)"
Khuyết điểm: "Short space for legs"
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Ưu: "Crew was great, on time flight, clean plane."
Khuyết điểm: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Ưu: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Khuyết điểm: "No suggestions."
Khuyết điểm: "The touch screen did not work properly"
Ưu: "The seats were so comfortable"
Khuyết điểm: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Ưu: "Decent price for economy comfort seat, 4A."
Khuyết điểm: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Ưu: "Crew were excellent"
Khuyết điểm: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Ưu: "Flight was on time."
Khuyết điểm: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Ưu: "The socks offered in business were comfortable and nice looking. The red wine was good."
Khuyết điểm: "The food was just average and the seat not too comfortable"
Ưu: "Loved the smooth ride."
Khuyết điểm: "Bathroom was pretty nasty"
Ưu: "The aircraft"
Khuyết điểm: "No overbooking next time!"
Ưu: "Food and service"
Khuyết điểm: "Working wifi would be good. Better A/C. More comfortable seats"
Ưu: "Reasonable space in economy class seats"
Khuyết điểm: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Khuyết điểm: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Khuyết điểm: "Head support for 6 feet plus people on seats would be good"
Ưu: "The friendliness of the crew"
Ưu: "Pleasant flight"
Khuyết điểm: "We were delayed & missed our connection"
Ưu: "The flight crew was so friendly and the food was really good."
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Khuyết điểm: "Long haul flight made pleasant by KLM"
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Ưu: "Seating is tight. The crew was great !"
Khuyết điểm: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Khuyết điểm: "Inflight was better than I expected. But needs upgrading air crafts."
Ưu: "Nothing to mention"
Khuyết điểm: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Ưu: "The service"
Khuyết điểm: "The seats"
Ưu: "Crew was great, very nice"
Khuyết điểm: "Not enough legroom"
Ưu: "Everything is top notch for an airline company."
Khuyết điểm: "Nothing.... I enjoyed every moment of the flight."
Khuyết điểm: "N/a"
Ưu: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Khuyết điểm: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Ưu: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Khuyết điểm: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Khuyết điểm: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Khuyết điểm: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Ưu: "great choice of entertainment content, friendly crew"
Ưu: "That we didn't crash"
Khuyết điểm: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Ưu: "Flight was efficient enough and staff were friendly."
Khuyết điểm: "It was delayed quite a bit and more on-time updates would have been appeciated."
Ưu: "Loved this 747! Crew was professional and food was very good."
Khuyết điểm: "We had a long wait (25 minutes) at the gate because we were early."
Ưu: "Crew was friendly, and the food was better than the usual KLM fare."
Khuyết điểm: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed that the flight didn't have wifi / USB):"
Khuyết điểm: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Khuyết điểm: "I slept didn't have snack offered and no entertainment"
Khuyết điểm: "seats on Jet air flight are very uncomfortable"
Ưu: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Khuyết điểm: "They didn't give any napkins out with the food which was weird."
Ưu: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Khuyết điểm: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Ưu: "They flew full speed to catch up with the delays."
Khuyết điểm: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Ưu: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Khuyết điểm: "Only 1 drinks round on a 3h flight."
Khuyết điểm: "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."