Khuyết điểm: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."
Khuyết điểm: "Gate change confusion unnecessary"
Ưu: "Crew & food was amazing"
Ưu: "Good leg room, comfortable"
Khuyết điểm: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Ưu: "Food was excellent (Emirates rep helped choose Asian veg per my need description)"
Khuyết điểm: "Not applicable"
Ưu: "I like the food, history, and the people contributing to make this country so beautiful."
Khuyết điểm: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Ưu: "Comfortable seats. Fast boarding and unboarding."
Khuyết điểm: "Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!"
Ưu: "Usual overall great service."
Khuyết điểm: "They were stingy with the beverages. No sodas until 2/3 way through the flight, and small, infrequent cups of water, all while running an “ad” telling me to stay hydrated."
Khuyết điểm: "EVERYTHING"
Khuyết điểm: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Ưu: "Beautiful aircraft flight attendants speak 19 languages additional leg room fabulous entertainment"
Khuyết điểm: "only had jetblue as partner and when my flight had to be changed it presented a huge problem- they need more US partnerships to provide better options"
Ưu: "Everything, great staff! Great service.go Emirates !"
Khuyết điểm: "Track special food reservations I didn't get my kosher food which I double checked when booked the flight"
Ưu: "Loved the service. My flight was from NYC to Milan."
Khuyết điểm: "There was not one thing."
Ưu: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Khuyết điểm: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Khuyết điểm: "Nothing."
Ưu: "Great service, good meal and outstanding entertainment channels"
Khuyết điểm: "No critical comments to be offered"
Ưu: "The flight itself was fine"
Khuyết điểm: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Ưu: "Everything except boarding and internet"
Khuyết điểm: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Khuyết điểm: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."
Ưu: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Khuyết điểm: "Inflight entertainment is a little stale. More recent movies would be great."
Ưu: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Khuyết điểm: "Boarding was too Long with to much security measures"
Ưu: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Khuyết điểm: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
Ưu: "The delay was too long and disorganized."
Ưu: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Khuyết điểm: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Ưu: "Spacious, great entertainment selection, crew is very attentive"
Khuyết điểm: "Not all seats can lean back"
Khuyết điểm: "Nothing"
Ưu: "Movie selection was good."
Khuyết điểm: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Ưu: "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
Khuyết điểm: "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."
Ưu: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Khuyết điểm: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
Ưu: "Great airplanes. Crew is is helpful and kind."
Ưu: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."
Ưu: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Khuyết điểm: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Ưu: "My only regret was waiting this long to try Emirates from Milan to JFK They are superior in every way possible. Service food entertainment seat comfort and room And they are price competitive No wonder American Airlines has given up on Europe and become an airline for Miami and South American they are not even in the game. Never ever ever would I fly on AA even if the ticket was 20 bucks Fly emeriates they are the best"
Ưu: "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
Khuyết điểm: "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."
Khuyết điểm: "In my flight from Milan (MXP) to New York (JFK), I had a seat on 63C (aisle seat). A woman seating on my sided asked me to change my seat with her son who was on 74F (middle seat). I said no, because it would be a seat several rows back an in the middle. I had paid more to have the aisle seat, so it did not make any sense to change to a middle seat. However, some minutes later, an Emirates employee asked me again if I could change the seats. He created such an awkward situation, that it was impossible to do not change to the other seat. I tried to argument that he was giving me no other option, but to accept the change. In summary, I had a good seat due to the higher fee that I had paid, but I was transferred to the back in a middle seat. I thought Emirates was a serious company. As I told their employee, I do not plain to fly with them anymore."
Khuyết điểm: "I didn't appreciate the service on board. It was slow and not as professional as usual. The crew seemed too young to know better. They only served water once which isthe #1 thing you should keep offering on a long flight like mine. I also didn't appreciate overhearing staff gossiping about other passengers."
Khuyết điểm: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."
Ưu: "Great airline and staff!"
Ưu: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Ưu: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Khuyết điểm: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."
Ưu: "Best airline. Comfortable seats"
Ưu: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Khuyết điểm: "More regular offerings of drinks."
Ưu: "The staff was nice, pleasant and attentive!"
Khuyết điểm: "Loved everything!"
Ưu: "Huge amount of leg room in economy. Great in flight entertainment. Accommodative flight attendants and enough space in the back of the double decker Airbus to stretch out throughout the flight A++"
Khuyết điểm: "Boarding was a little sloppy and I think they over fed me!"
Ưu: "Food and staff service"
Khuyết điểm: "Everything was great"
Khuyết điểm: "Our flight was delayed a total of 6 hours. We were notified of the original two hour delay but we sat on the plane for hours due to plane trouble. This is in addition to the actual 8hr flight. Very unpleasant experience which is surprising for a reputable airline"
Ưu: "Outstanding, professional, courteous, and highly capable staff; beautiful plane; extremely tasty food; generous beverage offerings; smooth flight, including take-off and landing. Kudos to the entire crew and to the Emirates Airline organization."
Khuyết điểm: "The seats were very comfortable, but the leg room was inadequate."
Ưu: "Emirates defines economy class .. No one else comes close"
Ưu: "There was absolutely nothing bet I can say about my Emirates flight experience. Absolutely amazing service, staff, food, entertainment, punctuality..."
The overall experience was okay
they can provide Airbus A380 from AUH to ORD as it is a very long flight
Food is horrible compared how it was in ETihad few years ago so is staff who doesn’t want to help the people at all.
Unusually slow checking process. Can improve on that. Food was okay but can improve on that also.
Ưu: "Aircraft, aircraft crew ,"
Khuyết điểm: "Boarding desk , online offers , offers with clear explanations"
Ưu: "Staff was efficient and pleasant. The food was excellent and nicely served."
Khuyết điểm: "The lie flat seats were narrow and not very comfortable."
Ưu: "Good crew that did a fine job in accommodating economy customers during a two hour delay."
Khuyết điểm: "No seat back entertainment, but this is perfectly fine considering it was an Airbus A320 on a 3 hour red-eye flight."
Ưu: "crew was amazing"
Khuyết điểm: "no traveller pack, toothpaste, etc. seats too tight."
Ưu: "It's ok for business class. Crew and boarding is Pro smooth."
Khuyết điểm: "Entertainment options are limited. Food could be better considering its business class."
Khuyết điểm: "From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable"
Ưu: "Crew excellent,food excellent,was very surprised after reading some bad reviews on the net."
Khuyết điểm: "Having pyjama to wear will have equalised Qatar business class."
Ưu: "I enjoyed the services, the crew and the food and beverage"
Khuyết điểm: "The WiFi services. I ordered the lite service for $4.95 and the 30 mb was finished in less that 10 minutes. Not sufficient"
Ưu: "The crew were NOT helpful, The captain didn't inform us well about the delay"
Khuyết điểm: "More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??"
Khuyết điểm: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Ưu: "Crew was great, food was great, seat was comfortable"
Ưu: "The cabin crew in first class and coach were excellent... went well beyond the call of duty... AA and United can learn from them!"
Khuyết điểm: "The boarding procedure was pathetic... the first class coach was overloaded and after a 10 minute drive a steep ladder to climb!! Kind of difficult if you have been traveling for last 18 hours"
Khuyết điểm: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"
Ưu: "pretty simple flight, not too packed so I could spread out a bit, slept like a baby really -- super safe flight, I love that"
Khuyết điểm: "the food, as mentioned above -- meh, you guys are better than the others but still, not so great"
Ưu: "Despite being nearly full it was comfortable. A fair choice on entertainment. Pleasent professional crew."
Khuyết điểm: "There was a disagreement about my hand luggage. At check in it was agreed I coukd take it on board even though it was 8.9 kilos. Just before security they said no. After going back and forwards it was agreed. No fault of the airline there were several infant children close to my seat. At times it was annoying"
Ưu: "Food and entertainment was good"
Khuyết điểm: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."
Ưu: "the nice crew- the relative speed of boardinf"
Khuyết điểm: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
Ưu: "Smooth takeoff and landing."
Khuyết điểm: "No free internet service. Only one meal. Late departure, disorganized boarding. Uncomfortable seats. Limited choices of new movies. For a business class ticket, one would expect more! Especially since other regional carriers are providing two meals, free internet & more comfortable seats!"
Ưu: "I asked for dental kit and flight crew gave me one."
Ưu: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Khuyết điểm: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
Ưu: "Bangalore airport is a bit slow but everything works."
Khuyết điểm: "Airport WiFi in Bangalore isn’t very good"
Ưu: "I did not like it"
Khuyết điểm: "Employees unfriendly and rude"
Khuyết điểm: "A bag was lost at Ahmedabad airport."
Khuyết điểm: "Food is terrible and they always run short of food."
Khuyết điểm: "Nothing. Everything was perfect."
Ưu: "1) It was not a full flight which was a plus. 2) the flight attendants from Abu Dhabi to Dahka were very nice and helpful."
Khuyết điểm: "1) the food was not good. 2) the plane was older. 3) the exit seats are right by the bathrooms"
Ưu: "Good movies"
Khuyết điểm: "Horrible food and beverage service as mentioned above"
Ưu: "Everything was perfect...seats crew food accuracy"
Khuyết điểm: "Nothing"
Ưu: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Khuyết điểm: "The second flight took off quite a bit late but we did make up some of the time"
Ưu: "Staff excellent on board Plane very high standard"
Khuyết điểm: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
Ưu: "The head flight attendant went the extra mile to ensure we got aisle seats together after our seats had been changed since we checked in. Very happy that she went the extra mile to pull it off. Movies and food were very good."
Khuyết điểm: "We didn't like that our confirmed aisle seat had been switched since we checked in and were confirmed. It was uncomfortable for a while trying to solve this with the ground staff, but they put the message through and I mentioned it again and it was resolved in the end."
Ưu: "The movie options and food were good."
Khuyết điểm: "This flight had the potential to be good as the entertainment and food options were good, but I felt cramped and the volume of the surrounding passengers was awful. There were three crying babies, which I know neither the airline nor the families themselves can control, as well as one child with special needs who was making a lot of noise the whole flight. I wasn't able to sleep at all for that reason. Additionally, I was disappointed that the flight was late and that the deplaning process was so long – we taxied for a long time and there was only one staircase, so we were very late."
Ưu: "Comfort on such a long flight was much better than other airlines. Food was great"
Khuyết điểm: "Custumer care"
Ưu: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
Khuyết điểm: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"
Ưu: "The food and crew was good"
Khuyết điểm: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Ưu: "A380 is the definition of comfort. Comfortable seats."
Khuyết điểm: "Airline should consider discounting the tickets in the last row as they are not recliners. Cramped for space."
Ưu: "As above"
Khuyết điểm: "In adequate leg room Too strict on luggage weight Crew members were good but need more training to / initiate provide better service that international travelers deserve. Selection of food choices poor and time in between food / beverage services were too long"
Ưu: "Entertainment system"
Khuyết điểm: "Boarding"
Ưu: "I like the movies. Seats assignment to window in a 2 seats row are the best. They seat a chubby person who was all over my seat the whole 5 joirse"
Khuyết điểm: "The flight attending crew from Chennai as well as for the Abu Dabi flight ignore request for coffee or water service. Only after turning light several times they responded. Even when they were passing the halls with water and you called them they would not stopped. I love the soft landing of all pilots flights."
Ưu: "Interior design.Soft warm colours condisive to a relaxing vibe."
Khuyết điểm: "Only one toilet available for a cabin full of people waiting in line for longer than comfort requires.Entertainment needs an uplift.Drab and dreary."
Ưu: "flat beds"
Khuyết điểm: "recliner seats in buisnes class plane between pakistan and abudahbi"
Ưu: "Evrey thing"
Khuyết điểm: "No thing"