The Korean Air flight left on time from Washington and the service on the flight was adequate but nothing special. The Jin Air flight for my second leg from Seoul to Bangkok was very much subpar. There was very little meal service and no entertainment whatsoever for a 5 1/2 hour flight. I didn’t read the fine print careful enough. I will avoid in the future any flight with Jin Air as a subsidiary of Korean Air.
Delay departure n miss connection flight
boarding by bus(riding about 10 mins)
Ưu: "The crew was very attentive and our seats in Prestige class were very comfortable."
Khuyết điểm: "The entertainment options were meager at best."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Khuyết điểm: "Use better companies to book your tickets"
Ưu: "Crew and seats were good"
Khuyết điểm: "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
Ưu: "crew was amazing and movie selection was good"
Khuyết điểm: "poor business class seats and small screens"
Ưu: "The entertainment"
Khuyết điểm: "More food selection like vegetarian"
Ưu: "A comfortable flight, with fine service."
Khuyết điểm: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Khuyết điểm: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Ưu: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Khuyết điểm: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Ưu: "Flight attendants are pretty and nice."
Khuyết điểm: "Nothing"
Ưu: "We liked the food."
Khuyết điểm: "Delayed flight. Limited choices of movies onboard."
Ưu: "Clean and nice crew"
Khuyết điểm: "Food choices and not as comfortable as I had hoped"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "The service and especially the flight stewart, he has to be the best one EVER!!!"
Khuyết điểm: "I was too distracted by the professionalism, friendliness and care of the fight stewart to see anything bad."
Khuyết điểm: "nothing"
Ưu: "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
Ưu: "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
Ưu: "some area the A/C does not work"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "First class on Korean long haul does not disappoint!"
Khuyết điểm: "Nothing not to like"
Ưu: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Ưu: "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
Ưu: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Khuyết điểm: "Nothing! Great flight."
Ưu: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
Khuyết điểm: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
Khuyết điểm: "I can't flight. What happened?"
Khuyết điểm: "Good customer service"
Ưu: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Ưu: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Khuyết điểm: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Ưu: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Ưu: "Just about everything"
Khuyết điểm: "In priority class the space was narrow when accessing the aisle from the window seat"
Ưu: "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
Ưu: "Very friendly crew and quick boarding process"
Khuyết điểm: "Seat is a bit narrow,"
Ưu: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Khuyết điểm: "We had absolutely no complaints. Many thanks."
Khuyết điểm: "nothing"
Ưu: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Khuyết điểm: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Khuyết điểm: "Food was not that good. poor film selections."
Ưu: "same as above"
Khuyết điểm: "long wait for our baggage to be released to the conveyors after we had arrived"
Ưu: "comfort, service, easiness"
Khuyết điểm: "Food"
Ưu: "The captain told us about the landmarks along the flight."
Khuyết điểm: "None."
Ưu: "Flight attendants are very kind; food and drink was enjoyable."
Ưu: "Very friendly service."
Khuyết điểm: "Korean Air needs to improve check-in. Didn't realize that Morning Calm could be used after early check-in even though kiosk didn't give boarding pass. Once we did and switched out of the SLOW regular line it went great."
Ưu: "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
Khuyết điểm: "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
Ưu: "The stewardess were very complimentary . Always made sure your needs were met. Smooth flight not too much turbulence, even with some bumps i still felt safe"
Khuyết điểm: "For the entertainment there weren't enough choices of movies."
Ưu: "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
Khuyết điểm: "the close quarters in the night."
Ưu: "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
Khuyết điểm: "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
Ưu: "I was late for my boarding to due to incoming flight was late but they waited when they didn't have to and accommodating to my needs"
Khuyết điểm: "Did get my luggage with me when I landed in Chicago due to my incoming flight was late"
Love the direct flight from Boston to Toronto as well as the highly efficient cabin staff. The food was acceptable but the entertainment could have been better. All the movies seem to be quite old.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Easy flight boarded late but they made up the time
Perfect service and very nice staff I will fly with Japan airlines every time if I go back Thailand thank you very much
The flight crew are great, boarding and staff at gate are meticulous and orderly. Comfort is good in economy, I'm 6ft and had decent room. The food is ok , it's a lot of little things that were fresh and different but not really a meal. My language is limited to English but for the most part I was able to communicate my needs thankfully to their understanding of English. I would fly this airline again I would think about the one step upgrade from economy if it was a busy flight especially over 5hrs .
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Ưu: "Comfortable legroom. Attentive crew."
Khuyết điểm: "Other airlines have more on demand entertainment."
Ưu: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Khuyết điểm: "Communication"
Khuyết điểm: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Ưu: "Flight attendants are so courteous and professional!"
Khuyết điểm: "Great flight!"
Ưu: "crew was professional, attentive and polite"
Ưu: "The flight crew"
Khuyết điểm: "More space"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "The food the service and the staff"
Ưu: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Ưu: "On time Cleanliness"
Khuyết điểm: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Ưu: "good flight"
Khuyết điểm: "food is ok"
Ưu: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Khuyết điểm: "None"
Ưu: "It was short flight.. I slept good through."
Ưu: "The staff were awesome. The facilities were good."
Khuyết điểm: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
Khuyết điểm: "I wasn't able to pre-select my seat."
Ưu: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Khuyết điểm: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Ưu: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Khuyết điểm: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Ưu: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Khuyết điểm: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Ưu: "Excellent flight and wonderful service!"
Ưu: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Khuyết điểm: "only limited number of movie."
Ưu: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Khuyết điểm: "Nothing."
Ưu: "Nicest flight attendants, good food. Best international flight I've had."
Ưu: "The food, the movies and games were really great. There should be more games, though."
Khuyết điểm: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Ưu: "Everything was perfect - crew, food, service, comfort, entertainment."
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ưu: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Khuyết điểm: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Ưu: "excellent seat space, friendly flight attendants, would fly with JAL again."
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "The service was excellent and the seats were really comfortable"
Khuyết điểm: "The food choice was a bit poor"
Ưu: "Good food and excellent service On time"
Khuyết điểm: "There are not much choices for movies News uses Japanese only"
Ưu: "Crew was very pleasant professional and caring."
Khuyết điểm: "Seat bottoms could be more comfortable."
Ưu: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Khuyết điểm: "None"
Ưu: "excellent seat space and excellent in-flight service."
Ưu: "Direct flight (SAN-NRT) is always nice. (I don't know why JAL always charges more than other carriers.) Check-in desk personal was very kind & caring. Flight attendants are courteous and attentive. Good selection of current release & older movies. Bathrooms were always tidy & clean."
Khuyết điểm: "When I took this flight last year, food was terrible. So I requested "fruits plate" this time. It was literally fruits only plate. Same types of fruits in different containers. No rolls/bread/ice cream/nothing!!! If I had known this, I wouldn't have ordered it. Boarding procedure needs a vast improvement for economy class passengers."
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Ưu: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Khuyết điểm: "None"
Ưu: "Very clean. Crew was very good. Food was for the most part fine."
Khuyết điểm: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Ưu: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Khuyết điểm: "The second food service."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Khuyết điểm: "Wonderful food and service"
Ưu: "Crew was great. Economy premium was definitely worth the extra cost"
Khuyết điểm: "I wish the flight wasn't 13 hours haha"
Ưu: "One of the best service! Thank you!"
Ưu: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was ok."
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Khuyết điểm: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Ưu: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Khuyết điểm: "None."
Ưu: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Khuyết điểm: "The food was horrible. The selections for movies is quite limited."
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Ưu: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Khuyết điểm: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Ưu: "More space than usual between chairs. Crew is friendly."
Khuyết điểm: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Khuyết điểm: "See subject line"
Ưu: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ưu: "Seats and service"
Khuyết điểm: "No complaints"
Ưu: "Everything was fine"
Khuyết điểm: "The seats hurt my butt"
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Ưu: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Khuyết điểm: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Khuyết điểm: "Seat would not recline. That should be standard. My back was sore after trip."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Ưu: "Great service and good food"
Khuyết điểm: "Nothing felt like they were glad to have me onboard."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Ưu: "The flight got me home."
Khuyết điểm: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
Ưu: "ANA food and service is awesome"
Ưu: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Khuyết điểm: "Internet is way too expensive and barely works."
Ưu: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Ưu: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Khuyết điểm: "I disliked that the seating did not have its own personal air. At times I would get hot."
Ưu: "Service and so much free drink."
Khuyết điểm: "Nothing"
Ưu: "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
Khuyết điểm: "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."
Ưu: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Delays in boarding and takoff
The food could of been much much better. The seating was ok for economy.. I wanted to upgrade but 900.00 for premium is RIDICULOUS
food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "Excellent crew and very well dressed and always smiling"
Khuyết điểm: "The lights were switched off for a very long time. That can be avoided"
Ưu: "Crew was amazing"
Khuyết điểm: "None"
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "The crew, their professionalism and wide variety of entertainment."
Khuyết điểm: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "The trip was horrible we have to sit separately three places."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Khuyết điểm: "The toilets were very dirty"
Ưu: "The flight attendants were nice, attentive and joyful!"
Khuyết điểm: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Ưu: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Khuyết điểm: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Khuyết điểm: "The desserts. The bun."
Ưu: "The aircrafts, on-board service on Sin Dxb route"
Khuyết điểm: "The thing that Inhad to fly Silk Air with one of four flights."
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Ưu: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Khuyết điểm: "Food not hood"
Ưu: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Khuyết điểm: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Ưu: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Khuyết điểm: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Khuyết điểm: "Food wasn't the greatest but it was adequate considering shirt trip"
Ưu: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Khuyết điểm: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Ưu: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Khuyết điểm: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "Everything great personnel"
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ưu: "We did not die in a hellacious ball of flame Aviation incident!"
Khuyết điểm: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ưu: "everything, excellent job"
Ưu: "again, the crew anticipated our needs"
Ưu: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Khuyết điểm: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Ưu: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Khuyết điểm: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Khuyết điểm: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Ưu: "Clean ,on time"
Khuyết điểm: "The movies were not updated"
Ưu: "The ground staff in Sydney!"
Khuyết điểm: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Ưu: "Good crew, but working with some tired, old equipment."
Khuyết điểm: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Khuyết điểm: "Flight attendants are always to try to speak in Chinese."
Ưu: "The price was right. We arrived on time."
Khuyết điểm: "On a 17 hour flight, people need water, and getting that from the flight crew wasn't easy. They were rushed, unpleasant, and the food was worse than I've seen on a plane in years. The entertainment system too, was very old and lacking compared to newer systems."
Ưu: "Leg room"
Khuyết điểm: "Food quality"
Ưu: "Eva does a great job, nice personnel, good food...probably better than most."
Khuyết điểm: "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
Ưu: "Because of a long flight, Eva should provide more food in between"
Khuyết điểm: "Satisfaction"
Ưu: "Crew was excellent"
Khuyết điểm: "As with all airlines, seats were cramped and not enough leg room when traveling Economy"
Ưu: "The crew was amazing and the seat was comfortable. Mostly, I liked the food."
Ưu: "Seat was very comfortable. Good selection of movies."
Khuyết điểm: "Headset was very uncomfortable and unable to use personal earphones."
Khuyết điểm: "Airline on strike so no flight."
Ưu: "Just love EVA everytimes I fly"
Khuyết điểm: "It was a good flight"
Khuyết điểm: "Cleaning the restroom area more often for international flighywiuld be great"
Khuyết điểm: "2 restroom out of order flight bound tpe."
Ưu: "I fly Eva at least once a year. Find flights in Asia delayed often but reasonable handled by the airline."
Khuyết điểm: "Website and app are a joke. Quirky at best. Hard to figure out if it works. Bothers me a big airline cannot have a decent website."
Ưu: "Efficient service, no issues! Awesome customer service agent was able to get us on this flight VS later which was a HUGE plus."
Ưu: "Friendly and helpful flight attendants"
Khuyết điểm: "The airlines limits carry-on luggages and reinforce it to the extend that it annoys many passengers. Make the rules very clear to the people before we arrive. People abuse the wheelchair policies although they are physically fine."
Ưu: "Really enjoyed flying with Eva air."
Khuyết điểm: "Comfort, I Need to get to where I can fly first class"
Ưu: "Crew was professional and entertainment was nice"
Khuyết điểm: "Delayed boarding and took off"
Ưu: "Pleasant friendly crew. Clean bathrooms."
Khuyết điểm: "Entertainment choices seem to be limited compared to the long haul international flight."
Ưu: "I enjoy the friendly flight attendants and the overall flight experience. I love the fact they leave at 1am and arrive in Manila around noon. I always tell my friends to fly EVA."
Khuyết điểm: "n/a"
Khuyết điểm: "I was a bit surprised about their carry-on bag weight limit- a mere 7 kilos?"
Ưu: "I liked that it was orderly when checking in and unto the plane. The pilot kept us informed of departure and arrival time, how long we had to our destination and keeping us safe when it was turbulent. Asking everyone to buckle down and for us to remain in our seats. Even the crew who was serving had to sit down."
Khuyết điểm: "The crew who were attending us, did not smile or even made eye contact. They seemed like robots while serving us. After we had our first meal, many of us went to sleep, but they did not come around to offer us water or any type of beverage or snack. We had to go to the back of the plane or ask then to get water and snacks. The snacks were lacked variety and quality."
Ưu: "The attentiveness of the crew, the food & the amenities in-flight"
Khuyết điểm: "I was in the middle seat & it was a hassle every time I go to the restroom esp when the flight was a long one. I preferred an aisle seat but none was available even when I checked-in early online."
Ưu: "I was happy to be back on EVA after a bad experience on Thai Air."
Khuyết điểm: "That I was not compensated in any way for my previous flight BR68 from Bangkok to Taiwan that was cancelled. I was put into another airline barely in time that had poor food, no entertainment & smaller seats. Waiting for EVA to respond with some sort of compensation so I don't have to switch airlines. ANA is looking really good right now."
Ưu: "Departure time"
Khuyết điểm: "Meal was not good at all."
Ưu: "Seats were comfortable, nice blanket and crew members"
Khuyết điểm: "The unnecessary checking for boarding pass at the entrance of the plane after just being check at the gate"
Ưu: "the crew tried very hard to be pleasant and nice. they did well on that."
Khuyết điểm: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies"
Ưu: "That they speak English really well"
Ưu: "I came 32 mins before the flight because I went home to get my passport. They said they close the door like 20-30 mins which mean they were able to board everybody in just -2 to 8 minutes only. Amazing. No other flight available for one week because it’s christmas season. I’m not going to the detail of not having my passport (I never left my passport before). They are cheaper from competitors for a reason. No heart here at all. Accident is not acceptable."
Khuyết điểm: "What to like? No comment yet, first time “to try”"
Ưu: "eva airlines has the best flights and routes to Vietnam. the best cabin service clean airplanes and nice cabin attendees"
Khuyết điểm: "united airlines China airlines"
Ưu: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Khuyết điểm: "Nothing"
Ưu: "First time flying internationally but overall it was good. Your in a plane so you can't really expect for all your needs to be met, even though I didn't have any needs."
Ưu: "Isolated seating just two of us. Sea food option."
Khuyết điểm: "Lack of variety in sea food."
Ưu: "The crew was excellent. Easily the best I have ever seen"
Khuyết điểm: "16hr flight could've used better movies and some snacks"
Ưu: "Enough food and flight attendants are very courteous. Offer water and snacks periodically. Washrooms are kept clean. Entertainment has a couple of new movies, but otherwise lots of repeats."
Khuyết điểm: "For the overnight flight, they crank the AC up, like way up, which is good and helps you sleep IF you have a good blanket. The blanket provided is kind of short (unless you're short) so bring your own. I brought my own microfiber which fits in my back pack and I can pull it out. It covers a lot more area and so I was super comfortable."
Ưu: "Great food"
Khuyết điểm: "Not enough movies for selection"
Ưu: "Loved everything about it, service, food, comfort, and punctuality! Right on schedule, thanks!"
Ưu: "Many food options and tv entertainment"
Khuyết điểm: "would have liked more western food options"
Khuyết điểm: "Feel comfortable"
Ưu: "Great employees and great airline."
Khuyết điểm: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
Khuyết điểm: "there was little in flight entertainment options"
Ưu: "they prioritize us first during boarding due to my son continues crying"
Ưu: "Everything except flight attendants walking too fast in the cabin"
Khuyết điểm: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Ưu: "The whole experience was nice. The flight was very well attended."
Khuyết điểm: "Space in our section. Everything"
Ưu: "The flight attendants were very nice and not too pushy. My flight attendant, Nico, made me feel welcome throughout the journey."
Khuyết điểm: "The vegetarian food gave me food poisoning. I could not eat anything during the 2nd leg of the flight"
Ưu: "Quality of food and large leg room."