Tăng cường vệ sinh
Lau chùi hằng ngày, lắp đặt các màng lọc HEPA cho cabin trên những chuyến bay từ Houston đến Hà Nội
KAYAK là công cụ tìm kiếm du lịch. Điều đó nghĩa là chúng tôi dò khắp các trang web để tìm ra những mức giá tốt nhất mà chúng tôi có thể tìm thấy cho người dùng. Với hơn 2 tỉ lượt truy vấn chuyến bay được xử lí hàng năm, chúng tôi có thể hiển thị nhiều mức giá và phương án cho các chuyến bay từ Houston đến Hà Nội.
Công cụ Dự báo giá chuyến bay của KAYAK sử dụng dữ liệu của thời điểm đã qua nhằm quyết định xem liệu giá cho chuyến bay đến Hà Nội từ Houston có thể thay đổi trong vòng 7 ngày không, do đó du khách biết được liệu có nên chờ hay là nên đặt vé ngay giờ.
KAYAK Mix cho phép bạn kết hợp hai vé một chiều để tiết kiệm tiền so với loại vé khứ hồi truyền thống. Bạn khi đó có thể bay đến Hà Nội với một hãng bay và chiều về bay đến Houston với hãng bay khác.
Đôi khi ngày đi không cố định. Nếu ngày đi bạn muốn có thể dao động, ngày linh hoạt sẽ cho bạn tất cả các phương án khi bay đến Hà Nội từ Houston tối đa 3 ngày trước/sau ngày bạn muốn. Bạn khi đó có thể chọn chuyến bay phù hợp mình nhất.
Điểm theo đánh giá của khách hàng KAYAK
Ưu: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Ưu: "Crew members are extremely friendly and the seat has more leg room."
Khuyết điểm: "in flight entertainment can add more movie and TV shows."
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "Service was very goood"
Khuyết điểm: "Food was not great and entertainment was average"
Ưu: "Friendly, clean. Great movie selection."
Khuyết điểm: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Khuyết điểm: "everything"
Ưu: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Khuyết điểm: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Ưu: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Khuyết điểm: "None"
Ưu: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ưu: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Khuyết điểm: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Ưu: "JAL is great!"
Khuyết điểm: "Nothing"
Ưu: "Great service."
Ưu: "Fast Service , cheerful Members , and positive Vibes all the time."
Ưu: "Best customer service"
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ưu: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Khuyết điểm: "Nothing"
Ưu: "Superb services!"
Khuyết điểm: "I don't think there's anything I didn't like during my journey"
Ưu: "Very comfortable plane, even full. Polite crew."
Ưu: "Wonderful Crew."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "All were very polite and were very through when checking the cabin before departure and landing"
Ưu: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Ưu: "Food & entertainment"
Ưu: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Khuyết điểm: "Food was not the worst but not so great"
Ưu: "Food, entertainment options, friendly staff"
Khuyết điểm: "Beverage size could be more"
Ưu: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Khuyết điểm: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Ưu: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Ưu: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Khuyết điểm: "Sorry, my seat really uncomfortable..."
Ưu: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Khuyết điểm: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Ưu: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
Ưu: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
Ưu: "Premium Economy had good seating space and leg room."
Khuyết điểm: "No wifi access"
Ưu: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Khuyết điểm: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ưu: "Comfort seat, decent food, polite service"
Ưu: "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
Ưu: "Dreamliner 787! Great staff. Efficient. Good food."
Khuyết điểm: "Nothing"
Ưu: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Khuyết điểm: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Ưu: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Khuyết điểm: "Long, long flight, not much leg room."
Ưu: "Shortest travel time to Japan"
Khuyết điểm: "OLD PLANES Touchscreens won't 50% of the time"
Ưu: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Ưu: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Ưu: "excellent seat space and excellent in-flight service."
Ưu: "on time"
Ưu: "For a little bit more cost than regular airlines, JAL makes you feel like you are flying a better version of business, while still being in economy."
Khuyết điểm: "No complaints."
Ưu: "Flight attendants are really kind and patient."
Ưu: "Attentive staff, decent food, good choice of entertainment."
Ưu: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Khuyết điểm: "The space is really tiny. The screen also tiny."
Ưu: "Very clean. Crew was very good. Food was for the most part fine."
Khuyết điểm: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Ưu: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Khuyết điểm: "The second food service."
Khuyết điểm: "Add a low carb meal option"
Ưu: "Crew was amazing, food was filling & plentiful."
Khuyết điểm: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Ưu: "Seating was fine"
Khuyết điểm: "If flight cost less lol"
Khuyết điểm: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Khuyết điểm: "Wonderful food and service"
Khuyết điểm: "if the seat can be reclined a little more"
Ưu: "Crews were great. They worked fast and helpful."
Khuyết điểm: "Good"
Ưu: "Crew was great. Economy premium was definitely worth the extra cost"
Khuyết điểm: "I wish the flight wasn't 13 hours haha"
Ưu: "Staff Many empty seats"
Ưu: "Food and services"
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Ưu: "Staff were very helpful and the food was good."
Khuyết điểm: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Khuyết điểm: "The food was horrible. The selections for movies is quite limited."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ưu: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Khuyết điểm: "If the seat reclined a bit more, would be nice."
Ưu: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Khuyết điểm: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Ưu: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Khuyết điểm: "How loud and aggressively the toilet flushes."
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Ưu: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Khuyết điểm: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Ưu: "More space than usual between chairs. Crew is friendly."
Khuyết điểm: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Ưu: "Good service"
Ưu: "Very good experience with ANA."
Khuyết điểm: "None"
Ưu: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Ưu: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Khuyết điểm: "The entertaiment film needs more variety..."
Ưu: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Khuyết điểm: "."
Ưu: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Khuyết điểm: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
Ưu: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Khuyết điểm: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Khuyết điểm: "Seat would not recline. That should be standard. My back was sore after trip."
Ưu: "Fantastic customer service, excellent food everything was best and clean."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "Excellent service!"
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "Great service, accommodating staff. Seats were comfortable."
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Ưu: "The flight got me home."
Khuyết điểm: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
Ưu: "Cabin crews are efficient and very polite. Film selection is fine."
Khuyết điểm: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Ưu: "Attentive crew"
Khuyết điểm: "Landing was rough and bumpy"
Ưu: "The service crew are excellent and very polite. Definitely like the new window feature."
Ưu: "The icecream"
Khuyết điểm: "There was only one choice of meal left when they gave it to me:("
Ưu: "Nothing really major to complain about but nothing that went the extra mile..."
Khuyết điểm: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Ưu: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Khuyết điểm: "I disliked that the seating did not have its own personal air. At times I would get hot."
Ưu: "Everything :)"
Khuyết điểm: "Flight attendants are always to try to speak in Chinese."
Ưu: "The price was right. On time arrival."
Khuyết điểm: "Crew and food were not especially pleasant."
Ưu: "The price was right. We arrived on time."
Khuyết điểm: "On a 17 hour flight, people need water, and getting that from the flight crew wasn't easy. They were rushed, unpleasant, and the food was worse than I've seen on a plane in years. The entertainment system too, was very old and lacking compared to newer systems."
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Ưu: "Because of a long flight, Eva should provide more food in between"
Khuyết điểm: "Satisfaction"
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Khuyết điểm: "Great experience, will use EVA again."
Ưu: "Crew was excellent"
Khuyết điểm: "As with all airlines, seats were cramped and not enough leg room when traveling Economy"
Ưu: "The crew was amazing and the seat was comfortable. Mostly, I liked the food."
Ưu: "Seat was very comfortable. Good selection of movies."
Khuyết điểm: "Headset was very uncomfortable and unable to use personal earphones."
Ưu: "Just love EVA everytimes I fly"
Khuyết điểm: "It was a good flight"
Khuyết điểm: "Cleaning the restroom area more often for international flighywiuld be great"
Khuyết điểm: "2 restroom out of order flight bound tpe."
Ưu: "I fly Eva at least once a year. Find flights in Asia delayed often but reasonable handled by the airline."
Khuyết điểm: "Website and app are a joke. Quirky at best. Hard to figure out if it works. Bothers me a big airline cannot have a decent website."
Ưu: "Friendly and helpful flight attendants"
Khuyết điểm: "The airlines limits carry-on luggages and reinforce it to the extend that it annoys many passengers. Make the rules very clear to the people before we arrive. People abuse the wheelchair policies although they are physically fine."
Khuyết điểm: "Comfort, I Need to get to where I can fly first class"
Ưu: "I enjoy the friendly flight attendants and the overall flight experience. I love the fact they leave at 1am and arrive in Manila around noon. I always tell my friends to fly EVA."
Khuyết điểm: "n/a"
Khuyết điểm: "I was a bit surprised about their carry-on bag weight limit- a mere 7 kilos?"
Ưu: "I liked that it was orderly when checking in and unto the plane. The pilot kept us informed of departure and arrival time, how long we had to our destination and keeping us safe when it was turbulent. Asking everyone to buckle down and for us to remain in our seats. Even the crew who was serving had to sit down."
Khuyết điểm: "The crew who were attending us, did not smile or even made eye contact. They seemed like robots while serving us. After we had our first meal, many of us went to sleep, but they did not come around to offer us water or any type of beverage or snack. We had to go to the back of the plane or ask then to get water and snacks. The snacks were lacked variety and quality."
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "The attentiveness of the crew, the food & the amenities in-flight"
Khuyết điểm: "I was in the middle seat & it was a hassle every time I go to the restroom esp when the flight was a long one. I preferred an aisle seat but none was available even when I checked-in early online."
Ưu: "Departure time"
Khuyết điểm: "Meal was not good at all."
Ưu: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Khuyết điểm: "We won’t fly Eva again."
Ưu: "Very much"
Ưu: "Good was excellent. Aircraft clean and comfortable"
Khuyết điểm: "Better movie selection would have been nice"
Ưu: "That they speak English really well"
Ưu: "I came 32 mins before the flight because I went home to get my passport. They said they close the door like 20-30 mins which mean they were able to board everybody in just -2 to 8 minutes only. Amazing. No other flight available for one week because it’s christmas season. I’m not going to the detail of not having my passport (I never left my passport before). They are cheaper from competitors for a reason. No heart here at all. Accident is not acceptable."
Khuyết điểm: "What to like? No comment yet, first time “to try”"
Ưu: "eva airlines has the best flights and routes to Vietnam. the best cabin service clean airplanes and nice cabin attendees"
Khuyết điểm: "united airlines China airlines"
Ưu: "First time flying internationally but overall it was good. Your in a plane so you can't really expect for all your needs to be met, even though I didn't have any needs."
Ưu: "Isolated seating just two of us. Sea food option."
Khuyết điểm: "Lack of variety in sea food."
Ưu: "The crew was excellent. Easily the best I have ever seen"
Khuyết điểm: "16hr flight could've used better movies and some snacks"
Ưu: "Enough food and flight attendants are very courteous. Offer water and snacks periodically. Washrooms are kept clean. Entertainment has a couple of new movies, but otherwise lots of repeats."
Khuyết điểm: "For the overnight flight, they crank the AC up, like way up, which is good and helps you sleep IF you have a good blanket. The blanket provided is kind of short (unless you're short) so bring your own. I brought my own microfiber which fits in my back pack and I can pull it out. It covers a lot more area and so I was super comfortable."
Ưu: "Great food"
Khuyết điểm: "Not enough movies for selection"
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "Loved everything about it, service, food, comfort, and punctuality! Right on schedule, thanks!"
Ưu: "Many food options and tv entertainment"
Khuyết điểm: "would have liked more western food options"
Khuyết điểm: "Feel comfortable"
Khuyết điểm: "there was little in flight entertainment options"
Ưu: "they prioritize us first during boarding due to my son continues crying"
Ưu: "Yay Hello Kitty!!!"
Ưu: "Liked the service and inflight movie and such"
Khuyết điểm: "Nothing"
Ưu: "The whole experience was nice. The flight was very well attended."
Khuyết điểm: "Space in our section. Everything"
Ưu: "The flight attendants were very nice and not too pushy. My flight attendant, Nico, made me feel welcome throughout the journey."
Ưu: "Quality of food and large leg room."
Ưu: "Got to choose my seats next to emergency exits to have the extra leg room"
Ưu: "Everything. Good food. Good drinks. Good entertainment. Loved it."
Ưu: "on schedule, clean"
Khuyết điểm: "Food service was very slow. Flight from Dubai Seattle did not provide PPE"
Khuyết điểm: "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."
Khuyết điểm: "Economy seat leg support could be better"
Ưu: "Seats were comfortable"
Ưu: "Crew looked stressed and rushing things. Didn’t look very friendly."
Khuyết điểm: "Smiling crew"
Ưu: "Crew was amazing. Flight was on time. Seats were good per economy class"
Khuyết điểm: "Food could have been better"
Khuyết điểm: "Thanks, good service"
Ưu: "Jenna our crew member was amazing. My wife and I traveled with our 5 kids ages 8, 6, 4, &11month old twins. Thought it would be a total nightmare but the crew was so helpful and understanding. They made sure the older 3 got their infotainment system working and setup the bassinets for the twins."
Ưu: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
Khuyết điểm: "Was nicr"
Khuyết điểm: "Great airline, great staff."
Ưu: "I had the whole row. Food pretty good for economy. Good movies"
Ưu: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Khuyết điểm: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "In flight entertainment was excellent"
Khuyết điểm: "My first flight the seat was towards the back and was smaller than others."
Khuyết điểm: "Not to delay the flight for 2 hours !"
Ưu: "The entertainment selection."
Khuyết điểm: "The watermelon in the salad was almost spoiled."
Ưu: "Everything was great"
Khuyết điểm: "N/a"
Ưu: "I like the food, history, and the people contributing to make this country so beautiful."
Khuyết điểm: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Ưu: "For a 15 hour flight the crew made it comfortable"
Khuyết điểm: "The restrooms were non functional by the end of the flight"
Ưu: "Food was okay. Staff on plane. Ice"
Khuyết điểm: "I got singled out."
Ưu: "Food is good . Service is good"
Khuyết điểm: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Khuyết điểm: "Upon arrival at the final destination, I couldn’t find one of my 2 checked baggages, asked the emirates ground staff and i was told that they were unable to track the bag and not sure if it was loaded on to the aircraft at the origin airport or lost in transit. Lost my wedding suite and fiancé ‘s wedding gown and plenty other wedding things."
Khuyết điểm: "Boarding was chaotic"
Ưu: "service , crew , food entertainmentminimal"
Khuyết điểm: "not much"
Ưu: "Food n movie selection"
Khuyết điểm: "Noisy seat n very less leg room"
Ưu: "Everything from the plane, crew service and timing. Excellent"
Khuyết điểm: "The seat was not going back. Food and tea didn't come on time."
Ưu: "I loved everything from the food, the crew, the in flight entertainment."
Khuyết điểm: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
Ưu: "The food"
Khuyết điểm: "Little room"
Ưu: "I liked most of the food service. Not breakfast."
Khuyết điểm: "Cramped seating on 1st flight. High business class fares."
Ưu: "Great entertainment set up, a free hour of wifi and good food. The wifi was priced fairly. Overall, it was a pleasant flight that I even managed to go to sleep. I normally can't sleep on planes."
Khuyết điểm: "The entitled passengers and other rude passenger behavior."
Ưu: "Overall experiance."
Khuyết điểm: "Nothing specially."
Ưu: "Evening thing"
Ưu: "Bumped up to first class"
Khuyết điểm: "Service"
Ưu: "Entertainment was good"
Khuyết điểm: "The seats were terrible and not enough cushioning"
Ưu: "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
Khuyết điểm: "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
Ưu: "Overall the flight was good and had no issues. The staff was professional and friendly."
Khuyết điểm: "The food could be better."
Ưu: "Great airline and excellent sevice"
Khuyết điểm: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Ưu: "Whole experience was poor"
Khuyết điểm: "Passenger seated next to me was bigger than the seat could take the whole flight it was u uncomfortable for me to even move an inch He was a smoker and smelt really bad I was told the seat next to me would be empty There was no space for my bag as others brought more than 1 piece of luggage with them on board The toilets weren't checked it was wet and dirty throughout Usually I fly 2/4 times in 60 days with emirates but this was the worse experience I had things on my tray before landing the hostess rudely asked me to put it in the pocket ahead of me as she didn't want to take it from me which is what I had originally requested for On the outbound flight I think your net package by mistake charged me Twice ! I strongly suggest if someone is bigger than a certain size then they should book 2 seats as 17 hours it wasn't easy for me to ask him to sit in a correct manner or have the handle half up so he uses my seat too Overall u satisfied and painful experience Net was slower on outbound too"
Ưu: "Customer service, food was good. Even though the flight was long, the crew did the best that they could to make it comfortable. They were generous with drinks, made sure we were comfortable. Will definitely do it again."
Khuyết điểm: "Lost channels at times. the electonic system can be finicky at times, doesn't respond to touch right away. One of my suitcases came torn on a part close to the zipper, not sure if someone was trying to cut it. Looks very suspicious but nothing is missing."
Ưu: "Excellent crew and entertainment"
Khuyết điểm: "Restrooms needed cleaning And Boarding were unorganized"
Khuyết điểm: "Well Emirates left me 1 day in Boston and it wasn't my plan...Also Emirates front desk clerk tell my boyfriend he smell very hard to alcohol and maybe couldn't go in the flight and he didn't drink any alcohol."
Khuyết điểm: "Eveything"
Ưu: "Slept well with minimal disturbances form the air hostess."
Khuyết điểm: "Cannot specify dietary restrictions while checking as it was not enabled"
Ưu: "The way they receive and the way they take care of passangers"
Khuyết điểm: "The water served is not sufficient I felt that it would be more better to serve water bottles."
Ưu: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."
Ưu: "Entertainment was top notch. Wasn't bored"
Khuyết điểm: "Food could be less processed / more drink service"
Ưu: "Good food,excellent service,good entertainment !!"
Khuyết điểm: "Nothing"
Ưu: "Helpful airhostes"
Ưu: "Everything from check in to arrival"
Khuyết điểm: "Food , if you serve Indian food it should comes with chapati and not bread bun."
"Missed my connection due to poor weather disrupting AAs entire fleet. Rebooked my flights twice and was still unable to make it home. No offer of hotel compensation despite me being stranded overnight in Houston. Nothing really to do about it- just a bad couple of days to travel. I wish they were a little better at letting us know about delays in good time, as it would have made a difference to my planning."
"Left 40 mins late; we were fine on our connection but many on our flight were not."
Ưu: "The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional."
Khuyết điểm: "The crew members needs to be helpful, and customer service to their passengers!"
Khuyết điểm: "Not making me sit on tarmac pretending you already don’t know the flight is canceled. Enough of the dog and pony shows."
Khuyết điểm: "Everything. Major delay, lost my vacation time"
Khuyết điểm: "Flight was delayed, so missed connection."
Khuyết điểm: "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
Khuyết điểm: "Check in was terrible. Took an hour waiting in line"
Khuyết điểm: "No snacks"
Ưu: "It wasn't Spirit."
Khuyết điểm: "Missed our connecting flight due to mechanical issues, but we were put on a later flight. Due to covid it's hard to get really good customer service. It would be nice if American had said well in advance that you need their app in order to connect to wifi on the plane."
Ưu: "When we did get in the air, the flight seemed to go quickly and we got there fast."
Khuyết điểm: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Ưu: "Everything went smoothly."
Khuyết điểm: "The flight was packed and wearing masks Was not enforced."
Ưu: "the crew was nice"
Khuyết điểm: "leaving on time. more than 4 hours delayed. we had to deplane the aircraft and all the time there was not a certain answer."
Khuyết điểm: "If American Airlines didn’t delay 10 minutes so you miss your connecting flight twice within 1 trip"
Ưu: "ON time"
Khuyết điểm: "Food selection"
Khuyết điểm: "Size of seat"
Khuyết điểm: "2 hour delay"
Ưu: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Khuyết điểm: "Seat comfort"
Khuyết điểm: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
Ưu: "Boarding was quick and easy"
Khuyết điểm: "The plane could have been cleaner"
Khuyết điểm: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Ưu: "Great crew. Easily accessible."
Khuyết điểm: "Several delays."
Khuyết điểm: "Gate change and delay in boarding. Delayed landing and made connecting flight difficult"
Ưu: "Much better the typical American cattle class. Qantas actually served real food. Cabin was spacious."
Khuyết điểm: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Khuyết điểm: "Need some sort of gluten free snacks!"
Khuyết điểm: "Crew was very rude and the inflight food and entertainment was horrible. Food wasn’t edible and my tv didn’t work"
Khuyết điểm: "NA"
Ưu: "Late takoff"
Khuyết điểm: "Late takeoff"
Ưu: "Was able to sleep"
Khuyết điểm: "Nothing"
Ưu: "Very little"
Khuyết điểm: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Ưu: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Khuyết điểm: "No complaints!"
Khuyết điểm: "Our bags were lost going to Rome for a wedding and our cloths were in the bags for the brides father and sister bridesmade. No updates and the have my phone number and email address. You would think it was 1968 or something! Unacceptable in this day and age of communication! The wedding is in 48 hours and can’t find our bags? All this was explained to the airline in Rome the baggage handlers etc. etc. still nothing. Absolutely amazing and disappointing!"
Khuyết điểm: "3 planes all with mechanical issues... numerous people left stranded, the whole thing was a nightmare. Finally got home around 1 00 AM. But the worst part was the gate agents I literally felt like I was disrupting their day! Email sent to American."
Khuyết điểm: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Ưu: "the fly was on time"
Khuyết điểm: "I don't like central seats"
Ưu: "Flight attendants were nice trip was uneventful."
Ưu: "That the armrest came up."
Khuyết điểm: "The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay."
Khuyết điểm: "Personnel; lack of customer service"
Ưu: "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."
Ưu: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Khuyết điểm: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."
Khuyết điểm: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Khuyết điểm: "Late and delayed arrival. No seed assign until I was at the gate"
Khuyết điểm: "They lost our baggage and communication was terrible"
Ưu: "Very good"
Ưu: "Free beverage"
Khuyết điểm: "Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again."
Ưu: "Normally I've been on planes where the seats aren't that great! But these seats were wonderful! :) I was out like a baby!"
Khuyết điểm: "I don't really like the complimentary pretzels."
Ưu: "I sat next to my wife"
Khuyết điểm: "Paying extra for seating"
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