My flight was from Dallas-Atlanta.
The issues not caused by JAL but Americans airlines(AA). Since the ticket was purchased through AA we where froce by AA to use there baggage rules which are very restricted when you think of AA think Spirit Airlines. AA add $400 of baggage fee to ticket that would been free if we used the baggage rules of JAL. JAL siad they where froced by AA to collect the fee that was charged to AA.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Short flight between hnd and tks. Pleasing flight although there was no service.
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
Ưu: "Crew was very attentive."
Khuyết điểm: "Got stuck on a domestic seat layout for international flight. Not enough legroom. Plane older."
Ưu: "Comfortable legroom. Attentive crew."
Khuyết điểm: "Other airlines have more on demand entertainment."
Khuyết điểm: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Khuyết điểm: "Flight delays are always disappointing."
Ưu: "33" seats"
Khuyết điểm: "nothing"
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Ưu: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Khuyết điểm: "N/A"
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "More movie selections"
Ưu: "Perfect in all aspects. Will use them again for all my flights."
Ưu: "Food was great"
Khuyết điểm: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ưu: "Very helpful staff. Easy check in. Comfortable seats."
Ưu: "Very family friendly. Good entertainment system."
Ưu: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Khuyết điểm: "Can’t think of any thing"
Ưu: "The crackers design beside the meal and different colors of the sleepers."
Khuyết điểm: "Ear phone is not so comfortable!"
Ưu: "I would recommend to everyone JAL"
Khuyết điểm: "No complaints! Not even one!"
Ưu: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Khuyết điểm: "None"
Ưu: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Ưu: "The flight attendants were first class."
Khuyết điểm: "A small snack would have been nice, even a small bag of pretzels. Anything."
Ưu: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Khuyết điểm: "Nothing"
Ưu: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Ưu: "Superb services!"
Khuyết điểm: "I don't think there's anything I didn't like during my journey"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Can use wifi with free"
Ưu: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Khuyết điểm: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
Ưu: "I liked the entertainment on board."
Ưu: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Ưu: "Awesome experience, nothing like any other. Will fly again."
Ưu: "Friendly crew members and prompt service."
Khuyết điểm: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Khuyết điểm: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ưu: "Nothing really special."
Khuyết điểm: "They love the PA system. They want to make announcements in multiple languages all the time."
Ưu: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Khuyết điểm: "Can't think of any"
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "The whole service was great. And the airplane arriving on time."
Ưu: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Khuyết điểm: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Ưu: "SERVICE was amazing and everything was very smooth"
Ưu: "Soft chair."
Khuyết điểm: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Ưu: "Customer service was awesome and the food was good"
Never made it connecting flight was canceled. Waste of $$$
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
I love flying AA. Great service all around.
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
Ưu: "Smooth ight"
Khuyết điểm: "Need to add cabin service"
Ưu: "Excellent plane from comfort to entertainment."
Ưu: "Entertainment Screen in the seat back in front of me"
Khuyết điểm: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Ưu: "Staff was great. Very nice."
Khuyết điểm: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Ưu: "Flight was short."
Khuyết điểm: "Everything else"
Khuyết điểm: "4 hour delay for no reason! I’m never flying with American Airlines again!"
Khuyết điểm: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Khuyết điểm: "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"
Khuyết điểm: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Ưu: "Food and entertainment is nice. A bit larger seats would be nice or at least make the first clase section more affordable"
Khuyết điểm: "Make the first clase a bit less expensive. The price for an extra luggage is incredibly excessive. $200.00 for and extra suitcase round trip, really?!"
Ưu: "Crew was nice and flight enjoyable"
Ưu: "We arrived safely"
Khuyết điểm: "Flight was delayed 4 hrs., missed connecting flight and then next flight was delayed. Arrived in Barcelona 6 hrs. late."
Ưu: "All of the above marked excellent. Very smooth flight too."
Khuyết điểm: "The vegan food was a bit ordinary. Maybe think of Thai and indian veggie curries, roasted veggie and potatoes, pasta with no cheese, etc. :)"
Ưu: "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
Khuyết điểm: "Being delayed"
Ưu: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Khuyết điểm: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Khuyết điểm: "Too cramped."
Ưu: "Entertainment and personnel."
Khuyết điểm: "Very tight economy seats (and I am a small woman)."
Ưu: "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
Khuyết điểm: "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
Ưu: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Khuyết điểm: "N/a"
Ưu: "Timing of flight routes"
Khuyết điểm: "Sat on a pillow"
Ưu: "Please help me find my bags"
Khuyết điểm: "The fact they lost my bags"
Ưu: "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
Khuyết điểm: "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
Ưu: "NOT much!"
Khuyết điểm: "My window seat was right against the right engine. I could feel the vibrations and noise. It seemed like an old plane. I was definitely miserable on this flight. Very!"
Ưu: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Ưu: "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
Khuyết điểm: "The very least employees should offer customer some waters to cool of"
Ưu: "Everything was fine---smooth flight, no problems until after landing."
Khuyết điểm: "We waited 45 minutes on the tarmac for a gate before we could deplane."
Ưu: "Excellent entertainment options"
Ưu: "The entire fly, connections, food and both crews excelente. Flight on time."
Ưu: "I flew coach for the first time in a year, and I was shocked at how poor the service was. Additionally, the aircraft was not maintained: broken sinks in the bathroom / most of the video entertainment was broken in Premium Economy Class. I had to cross the Atlantic for 9 hours with no movies to distract me. I'm shocked that the business class crew still treat coach passengers with disrespect as if they are second class citizens."
Ưu: "They checked my carry on"
Khuyết điểm: "Seemed unprepared my movie screen nonfunctional"
Ưu: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Khuyết điểm: "The price was more than I wanted to pay but it was not unreasonable."
Ưu: "I got to my flight with ease, my flight was on time and the pilot did an excellent job of taking off and a picture perfect landing . The attendants were quick to respond to my needs, ( I needed some trash thrown away and I had a request for coffee)"
Khuyết điểm: "More space in coach. If there was a larger person next to me it would have been a different review"
Ưu: "Nothing special"
Khuyết điểm: "The plane for the flight Miami to Paris was very old plane, hugly and video system in the plane didn't work properly. About the food ? it was simply non acceptable About the return flight AA63 it was scheduled for a departure at 10:50 AM and we leave at 2:40 PM ?"
Ưu: "once i was allowed to board the flight attendants were kind and apologetic"
Khuyết điểm: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Khuyết điểm: "Flight was delayed, missed my connection and was told I would have to spend the night in Philly."
Khuyết điểm: "delayed so long we missed our connection"
Ưu: "Friendly-on time-love the charlotte airport"
Khuyết điểm: "Nothing."
Ưu: "How spacious it felt and there were film selections"
Khuyết điểm: "My film kept stopping randomly."
Khuyết điểm: "No entertainment"
Ưu: "Flight in air"
Khuyết điểm: "Take offs and landings"
Ưu: "personal entertainment systems and charging plugs"
Khuyết điểm: "only pretzels and no headphones offered for the entertainment systems."
Ưu: "Flight was on time and the ride was perfect."
Khuyết điểm: "Everything was good on this flight."