The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Only thing i have to said is rough landing and food is not great so does the entertainment.
I like services, food on board is very nice and delicious.
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Khuyết điểm: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Khuyết điểm: "Breakfast could have been better"
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Ưu: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Khuyết điểm: "Not one thing."
Khuyết điểm: "Electricity didn’t work in my pod"
Ưu: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Khuyết điểm: "Nothing. The experience for international economy was perfect."
Ưu: "Crew and service were outstanding!"
Khuyết điểm: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Ưu: "Happy crew."
Khuyết điểm: "more selection of hollywood movies"
Ưu: "The crew that checked me and those who were onboard were very helpful and cheerful."
Khuyết điểm: "Better choices of movies on board."
Ưu: "The crew was amazing!!"
Khuyết điểm: "Nothing! Excellent flight!"
Ưu: "Crews were amazing."
Ưu: "the selection of beverages and the crew are very friendly and helpful"
Khuyết điểm: "Selection of entertainment"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "they assisted my aunt very well all through out her flight"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "The service are great!"
Ưu: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Khuyết điểm: "in-flight Wifi is not working"
Ưu: "Kind and courteous staff"
Khuyết điểm: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
Ưu: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Khuyết điểm: "More movie options would have been nice."
Ưu: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Ưu: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Khuyết điểm: "Na"
Khuyết điểm: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Ưu: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Khuyết điểm: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Khuyết điểm: "Double standard"
Khuyết điểm: "No complaints! Not even one!"
Ưu: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Ưu: "Service was exquisite."
Khuyết điểm: "No complaints."
Khuyết điểm: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Ưu: "Great crew, good food selection."
Khuyết điểm: "Everything was good"
Ưu: "Excellent entertainment and the crews attention made me fell welcomed."
Ưu: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Ưu: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Ưu: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Khuyết điểm: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
Ưu: "I like everything about my flight"
Khuyết điểm: "There was nothing to dislike"
Ưu: "Fast boarding and wonderful staff."
Khuyết điểm: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
Ưu: "The food and plum wine. The entertainment packet was nice too!"
Khuyết điểm: "The folks coughing on the plane."
Had 4 flights, all of them got delayed
Everything went very well. The crew and flight attendants were awesome. A 1hour and 20 minute flight. Enjoyed it, one step closer to home! 😃
Ưu: "Gate agent was great"
Khuyết điểm: "They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination."
Ưu: "Efficient crew"
Khuyết điểm: "Super crowded and hot"
Ưu: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Ưu: "They were fine. Seemed really short with a mom and her children but other than that, average."
Khuyết điểm: "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
Ưu: "The entire crew and the landing"
Ưu: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Khuyết điểm: "Larger seats"
Khuyết điểm: "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
Khuyết điểm: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
Ưu: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Khuyết điểm: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Khuyết điểm: "Late. Again. For no good reason."
Khuyết điểm: "More leg room, more attentive to customers with disabilities"
Khuyết điểm: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
Ưu: "Nice crew! Specifically remember Monica"
Khuyết điểm: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Ưu: "Crew was attentive and professional."
Khuyết điểm: "The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH"
Khuyết điểm: "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
Ưu: "Row to myself. Big plane."
Khuyết điểm: "Still need more wgroom as someone over 6 feet tall."
Ưu: "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
Ưu: "Great service and fantastic landing!!"
Ưu: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Khuyết điểm: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Khuyết điểm: "Nothing was wrong."
Ưu: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Khuyết điểm: "Seats could be more comfortable, first check d bag could be included instead."
Khuyết điểm: "Horrible customer service I will never fly with American again"
Ưu: "It was as good as one has gotten used to"
Khuyết điểm: "It was only as good as one has gotten used to"
Ưu: "The staff"
Khuyết điểm: "The snack selection and lack of entertainment"
Ưu: "I did like that "new plane" smell. Good pretzels."
Khuyết điểm: "Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!"
Ưu: "Easy boarding"
Khuyết điểm: "Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight"
Khuyết điểm: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Ưu: "Quick boarding and luggage pickup."
Khuyết điểm: "Mediocre staff. In my experience United is more friendly and welcoming."
Ưu: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Khuyết điểm: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
Khuyết điểm: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Ưu: "Friendly flight stewardesses!"
Khuyết điểm: "Flight cancelled. Thanks, Obama."
Khuyết điểm: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Khuyết điểm: "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
Khuyết điểm: "4 delays and two flight changes... I was late and it was crowded"
Khuyết điểm: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Khuyết điểm: "Plane delayed, had to switch to new plane which was after two hours"
Ưu: "Great service, good window seat, smooth flight"
Khuyết điểm: "No music/radio at my seat"
Ưu: "The flight attendants on both flights were very friendly"
Khuyết điểm: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Ưu: "Absolutely nothing"
Khuyết điểm: "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."
Khuyết điểm: "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
Ưu: "The crew was good."
Khuyết điểm: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Ưu: "The crew on board the air craft was great"
Khuyết điểm: "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
Ưu: "Made it to LGA"
Khuyết điểm: "Didn't make it home"
Khuyết điểm: "Very narrow seats. I am not very tall and my knees were hitting the seat in front of me"
Ưu: "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
Ưu: "Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach."
Khuyết điểm: "No major complaints."
Ưu: "Fast entry... Great crew"
Khuyết điểm: "Entertainment"
Seats were very small. The plane felt very cramped. Lots of turbulence. Horrible flight
Khuyết điểm: "flight booking was changed from non-stop to connecting!"
Khuyết điểm: "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
Khuyết điểm: "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
Ưu: "The crew went out of their way to ensure the comfort of passengers."
Khuyết điểm: "No complaints"
Ưu: "In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse."
Khuyết điểm: "Going and coming back was delayed"
Ưu: "overall great flights"
Khuyết điểm: "food could've been a bit better."
Ưu: "Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff."
Khuyết điểm: "Everything, no customer service whatsoever"
Khuyết điểm: "The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die"
Khuyết điểm: "Everything was great"
Ưu: "On time arrival"
Khuyết điểm: "No in-flight service"
Ưu: "Accurate information"
Khuyết điểm: "Nothing"
Khuyết điểm: "Nothing . It was ok"
Ưu: "Crew was outstanding . Boarding was easy. Ahead of schedule arrival"
Khuyết điểm: "Return to terminal required a bus and then off loading like cattle for sale. Came in through maintenance area. One hour from landing to baggage claim. Terrible!"
Ưu: "How the crew approach to me and my wife"
Ưu: "The team did their best to get everyone boarded quickly and make up time for the delayed flight. Even the captain was doing what he could within safety limits."
Khuyết điểm: "The TV would not change channels or turn off. It was very distracting on my night time flight. And maybe it's just when you're trying to sleep, but there just seemed to be less personal space than I remember on other recent flights."
Ưu: "The flight was short."
Khuyết điểm: "Felt cramped and"
Ưu: "The crew was awesome. Very kind, polite and Professional. They made the flight smooth!"
Khuyết điểm: "Need larger seating arrangements. I'm a little big and it's hard to sit alongside someone the same size or larger. Other than that comment, all was well."
Ưu: "Seats, newness of the plane, service, food and boarding efficiency."
Khuyết điểm: "The overhead lights from other seats are too bright and they bother passengers wanting to sleep."
Ưu: "Ability to move me on the flight swiftly."
Khuyết điểm: "Layover was minimal backseat of short time from one flight to next terminal."
Ưu: "The crew was incredibly nice, and the plane was very clean."
Ưu: "Crew was attentive, friendly. Captain kept us infirmed"
Ưu: "The flight staff"
Khuyết điểm: "Not telling us the delays in time"
Ưu: "Delayed because of weather maintenance and people"
Khuyết điểm: "Tiny aisle, hard seats"
Ưu: "We left on time, and arrived early."
Khuyết điểm: "No down side."
Khuyết điểm: "All of it. Pretty much everything."
Ưu: "Movies on personal device"
Khuyết điểm: "Surrounded by noisy babies"
Ưu: "Very short flight seating was normal for what I expect as a guy my size"
Khuyết điểm: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Ưu: "The flight was smooth. Boarding went past fast. Flight attendance was great."
Khuyết điểm: "The seats were a little small."
Ưu: "Thank you for a job well done!"
Khuyết điểm: "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
Khuyết điểm: "The man beside me was severely overweight and sweating profusely!! His wet, sweaty leg was pressed up against me and he smelled awful!! Worse flight I have ever experienced!!!i I'll never fly United again!!"
Ưu: "The Indianapolis airport"
Khuyết điểm: "The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours"
Khuyết điểm: "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
Ưu: "Nothing terrible I've had better!"
Ưu: "The crew is kind"
Khuyết điểm: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Khuyết điểm: "The 6 hour delay"
Ưu: "On the way to Chicago I was pleased with the staff."
Khuyết điểm: "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
Ưu: "Courteous and friendly employees..helpful"
Khuyết điểm: "Nothing"
Ưu: "Very helpful and attentive from start to finish"
Khuyết điểm: "Small seats I'm not obease but I am thick I was a lil cramped"
Ưu: "No problems"
Khuyết điểm: "Little bumpy but bad weather"
Khuyết điểm: "Rough landing, baggage got lost both times ive flown with united and still had to pay after being late over 2 days."
Khuyết điểm: "My flight was cancelled. I was notified only a few hours before that my weekend plans were ruined."
Ưu: "Flight was on time, everything went smoothly."
Khuyết điểm: "Flight was too short for a meal but possibly a choice of 2 sandwiches along with the beverage they served would be a nice option? No In-flight entertainment that I was aware of."
Khuyết điểm: "Flight canceled. Forced us to stand in a four hour line to re-book. Phone calls not accepted. These incidents happen all the time- it is inexcusable that United handled the situation so poorly!"