Khuyết điểm: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Ưu: "The crew was great. I experienced great hospitality."
Khuyết điểm: "The quality of meal."
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Khuyết điểm: "My experience overall is fantastic"
Ưu: "Entire crew members, food, drink, hospitality & aircraft."
Khuyết điểm: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
Ưu: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Khuyết điểm: "Seats are cramped and small"
Ưu: "Crew was good. The food was good quality."
Khuyết điểm: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Ưu: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Ưu: "Loved from the booking on kayak and all the services provided by the airline until landing."
Khuyết điểm: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Ưu: "Great planes, very clean toilets, very efficient and extremely polite crew."
Khuyết điểm: "No paper towels in the bathroom"
Ưu: "Friendly attentive staff."
Khuyết điểm: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Ưu: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Khuyết điểm: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Ưu: "Crew was very nice and accommodating ... refreshing change."
Khuyết điểm: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
Ưu: "It was alright."
Khuyết điểm: "Prepare to wake up with neck pain."
Ưu: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Khuyết điểm: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Ưu: "Very polite staff"
Khuyết điểm: "The curry made me sick and the movies were outdated."
Khuyết điểm: "The food was not as good as in my previous flights."
Ưu: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Ưu: "Attentive and polite staff. Comfortable planes. On time flights."
Khuyết điểm: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Ưu: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Ưu: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Khuyết điểm: "The VOML food"
Ưu: "Staff were very nice. Very fast service as well."
Khuyết điểm: "Seats were a bit uncomfortable"
Ưu: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Khuyết điểm: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Khuyết điểm: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Ưu: "Comfort... enough room for relax"
Khuyết điểm: "none"
Ưu: "They had good movies and music of my choice."
Khuyết điểm: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Khuyết điểm: "crew not able to understand English"
Ưu: "The staff was so very helpful and nice. Thanks a lot!"
Khuyết điểm: "The great disinter service from the flight attendants made up for the delays."
Ưu: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Khuyết điểm: "Seat felt so narrow. Limited selection of movies."
Ưu: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ưu: "Great service and great food"
Khuyết điểm: "No complaints from me"
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
Khuyết điểm: "The only gripe for me would be the movie selection. There are not that many choices."
Ưu: "Great service, everyone was happy to do their job"
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Ưu: "The icecream"
Khuyết điểm: "There was only one choice of meal left when they gave it to me:("
Ưu: "The airline gave us pillows and a small cover"
Khuyết điểm: "The food was nasty, and no air circulation plus so hot in there"
Ưu: "Early arrival. Crew very good."
Khuyết điểm: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Ưu: "Once again friendly and very helpful"
Ưu: "crews are nice"
Khuyết điểm: "food so so, delayed taking off at narita for 30 minutes"
The connection for IFE could be a littlemore seamless.
Flight was all round smooth and we got there 20min earlier.
People tend to crowd the boarding area and they are not in the group being called, so ask what group they are in and pass them.
Khuyết điểm: "No alcohol was available"
Khuyết điểm: "The plane departed 1.5 hours late due to crew issues."
Ưu: "Delicious pretzels and sparkling water."
Khuyết điểm: "Horrible at customer service and those travelers with no status."
Ưu: "The crew was polite and friendly."
Khuyết điểm: "Not canceling the flight with no reason given."
Ưu: "Clean airplane."
Khuyết điểm: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Ưu: "Good service and great customer service"
Khuyết điểm: "App functionality"
Khuyết điểm: "Better snacks"
Khuyết điểm: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Khuyết điểm: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Ưu: "On time, kind crew"
Khuyết điểm: "Bigger seats"
Khuyết điểm: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Ưu: "Trip was wonderful."
Khuyết điểm: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Ưu: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
Ưu: "I liked boarding first and the additional leg room that I purchased"
Khuyết điểm: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Ưu: "The whole experience was stress free and comfortable."
Khuyết điểm: "It was canceled and our trip has been delayed a day."
Ưu: "On time. No delays. Smooth landing"
Khuyết điểm: "N/a"
Ưu: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Khuyết điểm: "Everyone was really good"
Ưu: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Ưu: "On time, non stop"
Khuyết điểm: "New higher prices for less service."
Ưu: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Khuyết điểm: "I cancelled this flight months ago, yet it was still in your records"
Ưu: "Finish currently use were the most courteous and caring I ever was serviced by."
Khuyết điểm: "Not much to recall"
Ưu: "The flight was equal to AA service I have had on a regular basis."
Khuyết điểm: "Nothing"
Ưu: "The speed of service"
Khuyết điểm: "We had several rude flight attendants"
Khuyết điểm: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Ưu: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Khuyết điểm: "See above"
Ưu: "Seats were mildly more comfortable than DELTA seats."
Khuyết điểm: "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
Ưu: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Ưu: "Courteous crew"
Khuyết điểm: "The plane was tiny and old"
Ưu: "Everything was on time and great."
Khuyết điểm: "Ever thing was fine."
Khuyết điểm: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Khuyết điểm: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Ưu: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Ưu: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Khuyết điểm: "N/a"
Ưu: "On time"
Khuyết điểm: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Ưu: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Ưu: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Khuyết điểm: "The overhead bins didn't have enough space for carry on for everybody flying."
Khuyết điểm: "Small crew at Santa Fe airport so luggage took a while"
Ưu: "No issues. The whole trip went well."
Khuyết điểm: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Ưu: "It was on time, crew was very polite and attentive."
Khuyết điểm: "Nothing to report."
Ưu: "I like how they kept us updated on when the flight would leave"
Khuyết điểm: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Ưu: "Flight was ok"
Khuyết điểm: "They lost my luggage and I haven't gotten it yet"
Ưu: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Khuyết điểm: "An hour delay"
Ưu: "Very attentive crew"
Khuyết điểm: "The plane was not at its original time"
Ưu: "They really help out families with young children."
Khuyết điểm: "Internet wasn't working."
Ưu: "Crew very generous and polite"
Khuyết điểm: "Snack"
Khuyết điểm: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Ưu: "The attendant was nice about it"
Khuyết điểm: "They tried to still get me home on the same day. They even put me on a different airline. It did not work. I am in Chicago for 24 hrs with one $12 meal voucher. A burger at the hotel is $17"
Ưu: "The captain was wonderful"
Khuyết điểm: "The crew were jerks"
Ưu: "Boarded on time"
Khuyết điểm: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
Khuyết điểm: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
Ưu: "Thanks for the free cocktail"
Khuyết điểm: "Was charged $150 for a lap child traveling from us to Mexico. Did not expect this since we called prior to the flight To ask of any fees."
Khuyết điểm: "My United connecting flight was delayed. I rushed to arrive at the gate prior to the departure time to be told the plane had left early and I had been rescheduled to the next morning at 7am. However, there were no vouchers available for me to stay in a hotel or get food. So, I was able to get a flight on American that got me home the same night. By the way, the American flight was delaying takeoff to wait for passengers who had been delayed on their connecting flights."
Khuyết điểm: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
Ưu: "Nice flight attendant"
Khuyết điểm: "Seat hurt after around three hours"
Ưu: "The crew was very nice."
Khuyết điểm: "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."
Khuyết điểm: "Not enough room!"
Khuyết điểm: "Flight was hour and half late missed connections spent 2 hours in Chicago"
Ưu: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Khuyết điểm: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Ưu: "Flight was delayed by mechanical difficulties and weather in Newark. Boarding was confused, and the announcements in KC were muffled. Once in the air, The crew was exceptional, explaining what the strategy was for avoiding as much turbulence as they could."
Khuyết điểm: "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
Ưu: "Traveling fast"
Khuyết điểm: "To pricey"
Khuyết điểm: "Nothing"
Ưu: "They knew of the issue and kept us on the plane for 2 hours before letting us deboard. The plane was 90 degrees and miserable."
Ưu: "The flight crew tried to make the best of a bad situation."
Khuyết điểm: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Ưu: "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"
Khuyết điểm: "Everything was good"
Ưu: "The flight left and arrived on time."
Khuyết điểm: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Ưu: "Free movies/TV with an app"
Khuyết điểm: "Very small plane, felt every bump as well as every passenger that walked by"
Ưu: "Online movies and TV"
Ưu: "Good flight. On time. Good crew. Decent legroom."
Khuyết điểm: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Ưu: "Both flights were delayed."
Ưu: "Kind flight attendants and quick early arriving flight"
Khuyết điểm: "Nothing, everything was food"
Ưu: "Got us here early, smooth ride"
Ưu: "The crew was polite."
Khuyết điểm: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Ưu: "Able to pick seat"
Khuyết điểm: "A little tight"
Khuyết điểm: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."
Ưu: "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
Ưu: "Mostly nothing"
Khuyết điểm: "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
Ưu: "Considerate crew"
Khuyết điểm: "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
Ưu: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
Ưu: "It eventually ended"
Khuyết điểm: "Spent almost an hour before actually taking off. Terrible service. No"
Ưu: "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
Khuyết điểm: "Flight delay. Some flights have phone chargers-This flight did not. no pillows"
Khuyết điểm: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"
Ưu: "Nice flight and on time."
Khuyết điểm: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."
Khuyết điểm: "Three gate changes prior to departure"
Ưu: "On time!"
Khuyết điểm: "No jetway, long walk to the next gate and then the same long walk back down to board the plane for the second leg of the trip."
Ưu: "The staff was fantastic, they were cheerful and full of energy. They made the flight have a relaxed atmosphere but still professional."
Khuyết điểm: "They served these waffle snacks that weren't very good, and didn't have a salty option."
Khuyết điểm: "Even though international flight was allowing 2 piece baggage.. United charged me for one bag 100$.. they allowed only one. and they took long time to to issue the boarding pass as the ticket was not confirmed. I will never buy a ticket from Kayak"