Accommodating flight attendants. Good knee space. Good food.
Korean Air was very friendly and professional! I am kinda tall and skinny so my legs cramped up and my butt hurt after awhile, I used my pillow to sit on. Not a fault of the airline just a bit uncomfortable, but it was long flights.
Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
Khuyết điểm: "I got turned around at the gate so never flew out."
Ưu: "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
Khuyết điểm: "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "The service was consistent and crew were all very respectful and did their best."
Khuyết điểm: "The seats were extremely narrow, hard and uncomfortable...."
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Crew was friendly food was great, flight was safe."
Khuyết điểm: "More room"
Ưu: "Excellent crew helping calm my anxious children."
Ưu: "Everything was great!"
Khuyết điểm: "More dates available for reward redemption"
Khuyết điểm: "Need more movie options for a 14 hour flight"
Ưu: "Plane in excellent condition. Service outstanding."
Khuyết điểm: "Nothing special about the food, but it's not a big deal. Would fly them again."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "Onboarding on time and kind"
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Khuyết điểm: "No, all good"
Khuyết điểm: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Ưu: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Khuyết điểm: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Khuyết điểm: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Ưu: "Sat on the runway for 40 mins with no explanation"
Khuyết điểm: "Delayed flight"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Ưu: "The service is great. The food good. The seats are standard sleeper seats, so also good."
Khuyết điểm: "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
Ưu: "they were on time and very polite."
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
Khuyết điểm: "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
Ưu: "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
Ưu: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Khuyết điểm: "Flight to BKK was on 747s my favorite plane."
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "Korean Air staff friendly, accommodating. Meal choices were always chicken, beef or cream pasta."
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "I loved the aircraft and the great service. They offered great food and the service was fast"
Khuyết điểm: "Everything ok"
Ưu: "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
Ưu: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Khuyết điểm: "food was disappointing but better than most american airlines"
Ưu: "Korean Air eventually returned my money"
Khuyết điểm: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Ưu: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Khuyết điểm: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ưu: "Great service and decent food, clean new plane!"
Khuyết điểm: "too little leg room."
Ưu: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Ưu: "Nice friendly staff"
Ưu: "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
Khuyết điểm: "Food was not very tasty"
Ưu: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Khuyết điểm: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
Khuyết điểm: "Long taxi wait before takeoff, may be the airport's fault."
Ưu: "I liked everything, their friendly and professional service a board!"
Ưu: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Khuyết điểm: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Ưu: "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
The service of this flight was wonderful, I love all of them
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "The cabin crew was excellent -- friendly, always helpful, energetic."
Khuyết điểm: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
Ưu: "Amazing crew"
Khuyết điểm: "Perfect"
Ưu: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Khuyết điểm: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Ưu: "Crew was amazingly nice, friendly and very helpful..."
Khuyết điểm: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ưu: "Crews were amazing."
Ưu: "The EMIRATES flight was nice. Japan airlines has good leg room."
Ưu: "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
Khuyết điểm: "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "Compensated with lounge pass"
Khuyết điểm: "Very poor check in around Visa situation"
Ưu: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Khuyết điểm: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Ưu: "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
Ưu: "Lots of room, generous checked luggage policy, great airline."
Khuyết điểm: "Nothing"
Ưu: "Everything was great except for how warm it was. It may be seasonal?"
Khuyết điểm: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Ưu: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Khuyết điểm: "Nothing"
Khuyết điểm: "I wasn't able to pre-select my seat."
Ưu: "The Crew"
Khuyết điểm: "This terminal is not easy to find. You have to take bus from the main terminal."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very nice airplane with new technology"
Khuyết điểm: "Nothing"
Ưu: "I like the food best.."
Khuyết điểm: "Hope there will be more tracks from arashi."
Ưu: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Khuyết điểm: "No online check in"
Ưu: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Ưu: "The courtesy and professionalism is a 10."
Khuyết điểm: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Khuyết điểm: "Great airline great service. Haihly recommended"
Ưu: "The friendliness of the crew and the comfort of the seat + size of the screen"
Khuyết điểm: "Possibly more food options could of been better, only had western or Japanese option"
Ưu: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ưu: "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
Ưu: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Khuyết điểm: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."
Khuyết điểm: "Flight delayed 1 hr."
Ưu: "Crew very helpful and courteous"
Khuyết điểm: "None"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Khuyết điểm: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ưu: "I like everything about my flight"
Khuyết điểm: "There was nothing to dislike"
Ưu: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Ưu: "The crew and service."
Khuyết điểm: "No entertainment. No snack either."
Ưu: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Khuyết điểm: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Ưu: "If I needed anything, they were on top of it. The food was very good for airplane food."
Khuyết điểm: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Ưu: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
Ưu: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ưu: "Boarding is efficient. Crew helpful and willing to please."
Khuyết điểm: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Ưu: "The whole service was great. And the airplane arriving on time."
Ưu: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Khuyết điểm: "Menu in business class."
Ưu: "Everything !!!"
Khuyết điểm: "Food was very bland"
Sorry the review I just posted was for this flight which was the long haul flight. The planes were nice and that’s about it. No 2 full service meals, only a little tiny vegetable wrap an hour into the flight. Nothing else until the last 2 hours which was the only meal served. Terrible at that. Also no amenity kits were given. Not even a toothbrush. No snacks or nuts in between. Just an awful experience with a mediocre crew. Very disappointed in this supposed 5 star airline according to Skytrax.
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Khuyết điểm: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Khuyết điểm: "Chair isn’t comfortable."
Ưu: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Khuyết điểm: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Ưu: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Ưu: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Khuyết điểm: "The seats felt like there was no padding in the seat. The back was fine."
Ưu: "Very friendly and caring"
Khuyết điểm: "i can not think of anything. Great crew Great experience"
Ưu: "Food is the best of any airline service"
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Khuyết điểm: "Seats are a little narrow near the window."
Ưu: "Slept much of the time"
Khuyết điểm: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Ưu: "Great crew and comfort for economy class."
Khuyết điểm: "Food could be better"
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Khuyết điểm: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Ưu: "Service was excellent; I felt well-cared for!"
Ưu: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Khuyết điểm: "If the seat reclined a bit more, would be nice."
Ưu: "It was alright."
Khuyết điểm: "Prepare to wake up with neck pain."
Khuyết điểm: "Small plane. No cabin space for carry ons."
Ưu: "The attendants are all courteous and respectful."
Khuyết điểm: "airline is unprofessional the whole trip was canceled"
Khuyết điểm: "https://twitter.com/devanshsoni10/status/940564856142311424"
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Khuyết điểm: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Khuyết điểm: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Khuyết điểm: "Very good overall. The entertainment could you a little more choices."
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Khuyết điểm: "Nothing"
Ưu: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Khuyết điểm: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Ưu: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Ưu: "High quality fit out, amazing flight crew, great food."
Khuyết điểm: "Movie selection could be greater."
Ưu: "Great flight"
Khuyết điểm: "Food"
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Ưu: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ưu: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Khuyết điểm: "N/A"
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "Cabin crew provided great service!"
Leg room space and gap in beteen seats
No pillows provided. Crew very friendly
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Ưu: "Best in the world, as always."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "The crew was friendly"
Khuyết điểm: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Ưu: "The staff was amazing"
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Ưu: "The crew was amazing"
Ưu: "The crew Were exceptional ."
Khuyết điểm: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Ưu: "crew were very friendly and helpful. flight was one of the best i’ve had"
Khuyết điểm: "boarding at sydney was very confusing"
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Khuyết điểm: "Excellent flight service no"
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Khuyết điểm: "would like regular water bottles to be available for drinking"
Ưu: "Seats more comfortable than premium economy, staff more helpful!"
Khuyết điểm: "Food was ordinary"
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Ưu: "Everything was good"
Khuyết điểm: "No complaints"
Ưu: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Khuyết điểm: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ưu: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "The attendants are pleasant to the eye, thats about it."
Khuyết điểm: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Khuyết điểm: "The crew was rude when asking me to window shed."
Khuyết điểm: "Food was very poor."
Ưu: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Khuyết điểm: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Ưu: "Liked everything from service to comfort"
Khuyết điểm: "Old plane. Old in flight entertainment."
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "again, the crew anticipated our needs"
Ưu: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Ưu: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Ưu: "Lots of movie and game options"
Khuyết điểm: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Ưu: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Ưu: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Ưu: "Veruy efficient"
Khuyết điểm: "None"
Ưu: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Khuyết điểm: "Not one complaint"
Khuyết điểm: "This trip was not quite as excellent as my flights on Singapore Airlines usually are; however, I cannot say for sure there was much that airline staff could have done to change this. A great deal of turbulence earlier in the flight made it difficult to enjoy the food. Also, there was a sewage-like smell that wafted through the air periodically - this could have been a child in the surrounding seats, though. Both of these issues seem difficult for the airline staff to address, however, unless the smell actually came from a problem with the ventilation system. The staff was exceptionally helpful and good-natured, though, which made the biggest difference. Thank you so much."
Khuyết điểm: "Wine was not served cold"
Ưu: "comfort and ease of transfer"
Khuyết điểm: "food needs a little bit of improvement"
Ưu: "The seat was so hard for a really long flight"
Ưu: "The crew was very friendly and helpful. Food was good. The plane was very clean."
Khuyết điểm: "I have no complaints."
Khuyết điểm: "It woul have been better if some of the crew treated everyone fairly. Some of them were kind of rude... and it would have been nice if we were fed more than twice. Me and my family got hungry during the flight and this is the first time that ever happened. We’ve been flying with asiana since 2016zz"
Ưu: "Good legroom in"
Khuyết điểm: "Food and entertainment"
Ưu: "Staff are very nice"
Khuyết điểm: "Few selections of movies"
Ưu: "Plane was on time and crew was courteous"
Khuyết điểm: "Crew didn't come through the cabin enough to offer water and drinks."
Khuyết điểm: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Ưu: "The service was nice, they had good food and enough meals unlike some airlines."
Khuyết điểm: "I was uncomfortable and couldn’t sleep so I can’t give this flight full stars, but I can’t really blame anyone either. Wish there more more movies to take up some time."
Ưu: "Crew was friendly"
Khuyết điểm: "Seat and paid legroom were more uncomfortable."
Ưu: "Staff and flight crew all very nice and profressional and attentive; bags arrived at final destination - no issues with missing luggage"
Khuyết điểm: "Another delay from icn to bkk, No meal on this 6hr flight! Catering issue, so no dinner... just a pack of peanuts, literally. Seats very uncomfortable in economy, lack cushioning"
Khuyết điểm: "Old plane, extremely limited movie/TV selection, terrible food (even by plane food standards), very curt crew. Boarding was fast, but instructions were unclear."
Ưu: "The crew was very polite"
Khuyết điểm: "The food"
Ưu: "Flight attendants doing their best."
Khuyết điểm: "Your food quality is declining. I have some second thoughts now referring the airlines to friends."
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent."
Khuyết điểm: "We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing."
Ưu: "Facial mask pack service"
Ưu: "i love the foods and entertainment"
Ưu: "The airline crew were very helpful in making today comfortable during the long flight."
Khuyết điểm: "Go around and serve water more often. Two lavatories don’t have water to wash your hands. Please provide liquid/foam hand sanitizers OT wipes at least."
Ưu: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Khuyết điểm: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
Ưu: "Some crew members were very kind and helpful."
Khuyết điểm: "This airline puts priority on Korean speaking men non Korean women with a helpless child. First of all, my child was too large for the bassinet so I held him the entire time. Fine, I get it's for safety. But to make matters worse, my child had a fever and cried out of discomfort for the first 3 hours of a 10 hour flight. A male passenger complained and instead of defending a mother and a helpless sick child, the flight crew kept insisting ways to make my baby stop crying. Do you think I wanted to hear my child in that much pain? No, of course not. One male crew member told me to take my child to the back of thr aircraft (away from the complaining man). Ummm... I paid for my seat just like everyone else!! To be treated differently just because my baby is crying is HORRIBLE. To top it off, the seats are the worst I've ever sat in. My back and butt were in so much pain from those horrible seats. Bottom line- I will NEVER fly with this airline again after the mistreatment my baby and I received. This airline puts Korean speaking men above anyone else's needs, including a helpless 14 month old who feels horrible and doesn't know how else to communicate pain. I'll add that we were on a 10 hour flight after a 9 hour layover in Incheon and a 4 hour plane ride that was DELAYED from 1:45AM to 3:45AM. We were extremely tired and had been through so much already. If the crew had been more protective of us and understanding to the fact that he's a BABY I would have let the complaints slide. Last note- this airline delayed us 3 separate times. Yes.. 3 separate occasions. Do I need to say anything more?"
Ưu: "There’s no entertainment at bulk head."
Ưu: "On time arrival; professionalism."
Khuyết điểm: "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
Ưu: "Check in was quick and the personnel were extremely friendly! The flight staff was extremely friendly as well. Always smiling and did not fail to please once. I will definitely fly with AsianaAirlines again."
Khuyết điểm: "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
Ưu: "the seats were spacious considering it was economy."
Khuyết điểm: "the kid next to me was awful, the crew was rude if you didn't speak korean, overall unpleasant experience."
Ưu: "The seat was a little bigger than the standard plane. I flew the A388. Screen was bigger as well. Overall satisfied with the flight. Food was okay."
Khuyết điểm: "Nothing to complain."
Ưu: "Food given even though it was a short flight"
Ưu: "Nice plane very smooth new"
Khuyết điểm: "Limited movies selection Staff does not smile much"
Khuyết điểm: "We took off 1 hour and 20 mins. LATE from Inchon. We arrived at Clark 2 hours late."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "Worst flight ever. Take off delay due to "traffic to destination". Now I've worked around aircraft and never heard this one before. We sat on the tarmac for 40 minutes waiting for the "traffic" to allow our aircraft to take off. I find this suspicious since the boarded the aircraft minutes before the scheduled boarding time...I find it hard to preflight in 10 minutes. The flight was blistering hot in the cabin and stayed that way after asking them to lower it. Ultimately, the trip was only a hour delay, but would have been a little easier to take with a simple apology."
Khuyết điểm: "Nothing really good to report. Sad, but true"
Ưu: "Great flight attendants"
Khuyết điểm: "These folks never take off on time. Preflight is done way too late...minutes before boarding. Never an apology for late departures. If this is the norm, I think I'll pay a little extra next time."
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Khuyết điểm: "NA"
Ưu: "Attentive flight attendants"
Khuyết điểm: "No individual or directional air nozzle. No personal hygiene kit in lavatory for tooth brush, No power source"
Ưu: "The service was excellent."
Khuyết điểm: "Nothing I didn't like about the airline"
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "very good, arriving and departing on time"
Ưu: "Food is good. Movies are good"
Khuyết điểm: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Ưu: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Ưu: "The food is delicious!"
Ưu: "The crew and service was excellent, as good as it gets."
Khuyết điểm: "The week before notice of aircraft switch (which gate agent said happens very frequently) from flat bed to old style 2 + 2 seating, with angle, and quite uncomfortable seat, is apparently a frequent Asiana bait and switch. This is a deceptive and inexcusable and deceitful practice. Too bad, because the crews are so good, but doesn't make up for 12 hours without sleep, before an important meeting."
Ưu: "Boarding and on time flights"
Khuyết điểm: "No personal tv on flight"
Khuyết điểm: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Ưu: "It was very accommodating"
Khuyết điểm: "It's so long."