Everything went very smoothly. Only issue, my movie screen was difficult to use. Unresponsive to touch commands. The crew was EXCELLENT 👍 Very helpful and accommodating. Upon arrival in London, the process was seemless. Highly recommend!
Better options for food, friendlier staff and better inflight entertainment
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Ưu: "Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing"
Khuyết điểm: "The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly."
Ưu: "Everything other than luggage situation"
Khuyết điểm: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Ưu: "Great crew! Excellent customer service with a smile!"
Khuyết điểm: "Not sure how, but the food could be a bit better."
Ưu: "Crew was excellent"
Khuyết điểm: "Uncomfortable tight seating in economy"
Ưu: "Seats were spacious and they fed us on the flight."
Khuyết điểm: "In flight entertainment."
Ưu: "The crew was amazing"
Ưu: "The flight on time. Good crew. Good service."
Ưu: "Crew was good overall"
Khuyết điểm: "Food was overheated and bland in taste. No on board entertainement"
Ưu: "The crew was helpful and nice."
Khuyết điểm: "Nothing really."
Ưu: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Ưu: "Crew was good"
Khuyết điểm: "No entertainment at all, food was bad"
Ưu: "The punctuality, customer services and refreshments served were all great."
Khuyết điểm: "Nothing."
Khuyết điểm: "We weren’t able to take this flight because our trip to Salzburg ended up getting canceled! We had to cancel this one"
Ưu: "The food and crew were great.."
Khuyết điểm: "There was a four hour delay due to a malfunction on the plane in Frankfurt. Upon landing in Atlanta there was no gate to deplane from so we had to sit on the hot plane for over an hour (still sitting as I’m writing this)."
Ưu: "food was good"
Khuyết điểm: "the staff was very rude. my screen didn’t work on my 9 hour flight so i asked them about it and they said they would reset it then it still didn’t work so i asked again. then it still didn’t work so i asked again or if i could move to one of the open seats around me and the staff was so incredibly rude about it"
Khuyết điểm: "My flight got canceled. It is awful, extended my travel Time significantly."
Ưu: "Everything worked very well."
Khuyết điểm: "Not entertainment at all"
Khuyết điểm: "The food is not very good"
Khuyết điểm: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Khuyết điểm: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well in MXP, however both were approved for the cabine. Due to the late departure our luggages missed the connection so they left our luggage behind in MUC"
Ưu: "Getting a text alert so I didn't waste my time going to the airport"
Khuyết điểm: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Ưu: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Khuyết điểm: "Nothing to not like. Wish all flights would be like that."
Ưu: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Ưu: "Friendly staff! Clean and comfortable!"
Khuyết điểm: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Khuyết điểm: "My luggage was not given to me at the same day of my arrival to Chicago and I am still waiting for it."
Ưu: "Very comfortable aircrafts from FRA to FAR and back. Nice service, nice staff"
Khuyết điểm: "The food becoming worse and worse each time.. I think it is better to Lufthansa to reduce price of the ticket and do not serve such kind of burgers.. Or improve the quality of food if they still positioning as the one of the best airlines."
Ưu: "The staff was helpful and courteous"
Ưu: "The in flight entertainment"
Khuyết điểm: "The headphones given were outdated and hurt the ears after a while"
Khuyết điểm: "There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange."
Ưu: "Great service and flight crew"
Ưu: "Great food! Attentive staff, comfy seats."
Khuyết điểm: "My luggage was lost"
Ưu: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Khuyết điểm: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."
Ưu: "Smiles from the male and female stewards. Being gracious to customers and treating them with respect....keeping us from getting bored"
Khuyết điểm: "the Airbus was much more crowded than the Boeing (777) we flew over on and run by United. When food/trash was being passed, it was tough for passengers coming from the rest room to get back to their seat."
Ưu: "Everything was great, the entertainment, comfortable and the staff was really kind"
Khuyết điểm: "Food wasn't the greatest, but I understand that it's difficult on airplanes so can't complain too much"
Khuyết điểm: "Waste 3 hours in connecting flight."
Ưu: "Everything was pretty good. Except for the seats."
Khuyết điểm: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Ưu: "aircraft was clean and the crew was organized and very professional"
Ưu: "Quick straight forward"
Khuyết điểm: "No entertainment at all"
Khuyết điểm: "Small plain and food was very bad"
Ưu: "The Premium Economy seats were significantly better than Economy seats. The crew was very nice."
Khuyết điểm: "The movie choices were not very good. Very few current movies."
Ưu: "Loved having a "real meal", and the fact that they remembered that I am gluten-free. The frequent pours of good wine helped make the trip more fun! I was amazed by the quantity of movies of top quality that were offered, and was able to watch 3 on the flight that I had not been able to see in recent months. The crew were terrific, seats could have reclined a bit more, but there was great leg room, and I did not feel squeezed in. Altogether, terrific!"
Ưu: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"
Ưu: "Timely departure and arrival, friendly staff, common but good experience."
Khuyết điểm: "Smallest domestic jet. Nothing particularly dis-likable, drinks but no snacks."