Air hostess need more training
The on ground check in staff could have been more efficient.
Khuyết điểm: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Khuyết điểm: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Ưu: "Fast boarding, on time, movies."
Khuyết điểm: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Ưu: "The flight was on schedule, departure and arrival."
Khuyết điểm: "The seats were very narrow."
Ưu: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Khuyết điểm: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Ưu: "super comfortable. Food is not very tasty , could be better."
Khuyết điểm: "Food in business class is not very tasty , could be better."
Khuyết điểm: "Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!"
Khuyết điểm: "Connections can be imporoved"
Ưu: "Same as first trip but this time the manager gave us some crackers and chocolate because we asked her to give us something to eat"
Khuyết điểm: "Same as first trip but this time we were more mad and the food was like rubber we told the manager and she brought us some of the crews food and we still didn’t have any food because it smelled rotten"
Ưu: "Really you excell in satisfying customer.through lovely reminders."
Khuyết điểm: "Vegan dishes not available .."
Ưu: "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."
Ưu: "Dinner meal. Seats"
Khuyết điểm: "Bed, breakfast"
Ưu: "Arguably the best service I've ever had on a flight"
Khuyết điểm: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Khuyết điểm: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."
Khuyết điểm: "they have changed how they serve drinks and food. they used to do that separately. now they club it together."
Ưu: "Nice ontime flight."
Ưu: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Khuyết điểm: "Nothing comes to mind."
Ưu: "Food and entertainment. Didn't crash."
Khuyết điểm: "There is no leg room, and the seats are so small that everyone ends up leaning on each other. Better pray that you neighbor doesn't show up. Ever tried to eat while in such close proximity to another human? Totally not recommended, yet it's a requirement on these flights. I was not able to eat at the same time as my neighbors. I let them eat first, then ate my food."
Ưu: "The time to board and arrival was on time"
Khuyết điểm: "They didn't have mango juice"
Ưu: "The delay was too long and disorganized."
Ưu: "Good flight and easy transfer."
Ưu: "Great entertainment options, decent food, comfy seats with a lot of legroom"
Khuyết điểm: "Boarding was confusing"
Ưu: "Overall onboard hospitality"
Khuyết điểm: "The avoidable rush at washrooms etc"
Ưu: "very comprehensive entertainment system"
Khuyết điểm: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."
Ưu: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Khuyết điểm: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Khuyết điểm: "Entertainment program could be more structured; remote control did not work as it should;"
Ưu: "It was comfortable and efficient."
Ưu: "Crew were very nice"
Khuyết điểm: "Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old"
Khuyết điểm: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"
Ưu: "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
Khuyết điểm: "they are a bit expensive compared to other airlines but given the service cant complain. hopefully they start A380 from SEA"
Ưu: "The New York office was good enough to call and get the necessary information from me, Yet, in the end I had to call many times to locate the whereabouts of the missing bag."
Khuyết điểm: "Emirates did not offer to deliver it to my house."
Khuyết điểm: "There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2."
Ưu: "I enjoyed the entertainment selection on board, as well as the food. It was quite tasty and fresh."
Khuyết điểm: "The crew were not very responsive to passengers' requests. I wanted to have some water, and called for one of the cabin crew, but they didn't bother to answer."
Ưu: "Just the check in"
Khuyết điểm: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Ưu: "Loved the space and comfort and friendly crew"
Khuyết điểm: "I travel overseas 1 to 2 times per annum. I've always chosen flights based on economical costs only, and most times disappointed by the level of service, quality and overall feel. This time recently, I chose Emirates airline and was impressed by their overall offering. I'm now converted and will fly Emirates ALWAYS!!"
Ưu: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Ưu: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."
Ưu: "Food and staff's courtesy."
Khuyết điểm: "Lot of rush at transit point."
Khuyết điểm: "I didn't the staff was friendly. When we asked for something, our requests were responded to a rude tone. Coffee was old and gritty"
Khuyết điểm: "Why so damn cold onboard ?? Like a freezer. Probably gonna get sick now. Its ridicilious."
Ưu: "Air hostesses are polite, smile, respectful. Seats are wide and have space for legs (economic class, 170 cm height). Food are delicious, hot, taste for Asian persons like me and my family. Elegance with the big bird A380, very exciting."