Ưu: "They boarded the plane early, which meant we arrived at our destination early."
Khuyết điểm: "All we got was a bottle of water."
Khuyết điểm: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Khuyết điểm: "Excellent service over all."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Ưu: "Food was the only good part"
Khuyết điểm: "The crew was rude, no blankets, no entertainment. Overall was not good"
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Ưu: "This plane is in much better shape than the last one."
Khuyết điểm: "Flight delays seem to be a common thing with VN airlines"
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
Khuyết điểm: "Friendlier crew"
Ưu: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Khuyết điểm: "Boarding was behind schedule and we arrived slightly late."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Khuyết điểm: "Delayed by almost 2 hours."
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Ưu: "I only fly Vietnam airlines within Vietnam."
Khuyết điểm: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Ưu: "On time Very polite staff"
Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"
Ưu: "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
Khuyết điểm: "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Ưu: "The flight attendants are friendly"
Khuyết điểm: "The food is a bit “pedestrian”"
Ưu: "Overall, this is a short trip. Everything is ok."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Ưu: "late flight from sg,will usually depart on time"
Khuyết điểm: "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
Ưu: "The schedule on time"
Khuyết điểm: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Khuyết điểm: "Uncomfortable airplane."
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Ưu: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Khuyết điểm: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Ưu: "The crew was very attentive and nice"
Khuyết điểm: "The seats are very close together. It's hard to get comfortable"
Ưu: "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
Khuyết điểm: "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Khuyết điểm: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Khuyết điểm: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "Excellent service and on time performance. Very intelligent personnel."
Khuyết điểm: "However, snack was one of the worst I've had in 50 +years of flying."
Ưu: "Flight left exactly on time and arrived 10 minutes early."
Khuyết điểm: "Leg room very poor on this flight. Very short flight so no food or entertainment."
Ưu: "Ease of travel was fantastic"
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Departure at your own time
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
Khuyết điểm: "More food variety"
Khuyết điểm: "delayed landing because of chinese reasons"
Khuyết điểm: "delayed 2 times."
Ưu: "A nice experience overall. Flight was quiet so plenty of personal space."
Ưu: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Khuyết điểm: "No entertainment options. Little to no food service."
Ưu: "The crew are ok. They should find jobs with other, better airlines."
Khuyết điểm: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Ưu: "Average flight"
Khuyết điểm: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Ưu: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Khuyết điểm: "Flight wasn't on time to and from HKG."
Ưu: "The staff were very kind, the seat had a great amount of leg room."
Khuyết điểm: "There was no alcohol on the flight."
Ưu: "Getting out of the plane"
Khuyết điểm: "getting in the plane. No working tablet. Poor food."
Ưu: "Crews are nice."
Khuyết điểm: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
Khuyết điểm: "The airline"
Ưu: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Khuyết điểm: "Nothing."
Ưu: "The service is good in general."
Khuyết điểm: "The boarding process could be improved."
Khuyết điểm: "The flight was over 5 hours delayed and they offered no compensation or extra meal."
Khuyết điểm: "Cramped seats"
Ưu: "Leg space and good arm rest"
Khuyết điểm: "No in flight entertainment (movies)"
Ưu: "The seats are more comfortable compared to the other budget airlines."
Khuyết điểm: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
Ưu: "I have flown Malindo before and I have been happy about tbeir customer service."
Ưu: "In flight meal."
Khuyết điểm: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
Ưu: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Khuyết điểm: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Ưu: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Khuyết điểm: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Ưu: "Service and comfort with blanket, and entertainment movies."
Khuyết điểm: "Luggage collection rather late in Bali."
Ưu: "Same as previous, no fuss."
Ưu: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Khuyết điểm: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Ưu: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Khuyết điểm: "Food quality appears to be falling down in variety and quality"
Khuyết điểm: "Turbulence"
Ưu: "Good service and good plane."
Ưu: "You can check-in luggage for free. Not like Airasia"
Khuyết điểm: "Delays, of course."
Ưu: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
Ưu: "I was very impressed given it is a budget airline."
Ưu: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Khuyết điểm: "my expectations were more than met."
Ưu: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
Ưu: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
Ưu: "Read trip advisor Will never use them again They will have an accident and it will be their fault"
Khuyết điểm: "something"
Ưu: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
Ưu: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
Khuyết điểm: "There are small snack & water given previously, but now only water."
Khuyết điểm: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
Khuyết điểm: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
Ưu: "Proactively checking the boarding pass to shorten que of the boarding process."
Khuyết điểm: "Delayed"
Khuyết điểm: "Cabin very hot. Aircond broken??"
Khuyết điểm: "Evrything"
Ưu: "Good legroom and friendly crew"
Khuyết điểm: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
Ưu: "Every thing in the flight was excellent."
Khuyết điểm: "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
Ưu: "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
Khuyết điểm: "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."
Khuyết điểm: "Need to cleanup the cabin."
Ưu: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Khuyết điểm: "none"
Ưu: "Overall price / value is very good"
Khuyết điểm: "Leg room is very small"
Ưu: "Crew was really nice"
Khuyết điểm: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Khuyết điểm: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
Ưu: "Got an aisle seat and boarding was quick."
Khuyết điểm: "Too long of a flight for no WiFi and no water."
Khuyết điểm: "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
Ưu: "On time boarding. Crew was helpful with duty free shopping."
Khuyết điểm: "Could not connect to Rokki WiFi."
Khuyết điểm: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Ưu: "Inexpensive flight, attentive crew"
Khuyết điểm: "Immigration offload for no reason then asked to rebook .."
Khuyết điểm: "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
Khuyết điểm: "Delays, and not entertainment"
Khuyết điểm: "No food or drinks. But that was expected as we didn’t pay for it"
Ưu: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Khuyết điểm: "I got what I paid for."
Ưu: "I feel confident with your aircraft and crew. Very professional"
Khuyết điểm: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Khuyết điểm: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Khuyết điểm: "Delayed flight"
Ưu: "Seat & food"
Khuyết điểm: "None"
Ưu: "Avoid this shitty airline since it’s NEVER EVER on time!"
Khuyết điểm: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Khuyết điểm: "They make you pay for water...WATER"
Ưu: "fast and easy"
Khuyết điểm: "seat comfort and leg room plus they charge for everything extra"
Ưu: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Khuyết điểm: "Luggage scheme."
Khuyết điểm: "I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination"
Ưu: "Quick easy and simple. Staff were very friendly."
Khuyết điểm: "Nothing."
Ưu: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Khuyết điểm: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Khuyết điểm: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
Ưu: "Left on time, everything was OK"
Khuyết điểm: "No beer for sale and no duty free on board though its an international flight. KLIA2 is a monster, miles to walk...."
Khuyết điểm: "It was one hour late"
Ưu: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
Khuyết điểm: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
Ưu: "No frills."
Khuyết điểm: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Ưu: "Ease of web checkin but it took too long to drop off luggage"
Khuyết điểm: "No inflight entertainment. Had to buy food including all beverages."
Khuyết điểm: "All thing baaaaad"
Ưu: "we got to the destination"
Khuyết điểm: "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
Ưu: "Same as for earlier flight"
Khuyết điểm: "Same comment as above"
Khuyết điểm: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."
Ưu: "The crew"
Khuyết điểm: "Seats are uncomfortable, no complimentary drinks or food."
Khuyết điểm: "No drinking water!"
Ưu: "I didn't like any thing"
Khuyết điểm: "Free kg is 15 kg which isn't enough at all"
Khuyết điểm: "was charged $72 at the airport to check my bag. I have not flown with Air Asia before and I did not know that I would not be able toa check my bag for free, let alone have to pay $72. I was disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. Space inside the cabin is very limited. For tall people it is difficult to spread legs as the knees touch the seat in front. Luggage was missing when I arrived at my destination without any compensation to buy first necessity articles."
Ưu: "Low price...friendly, courteous, helpful staff..."
Khuyết điểm: "No free food or drink...not even water. Tightest seating I've ever experienced. No in flight entertainment. No alcohol available whatsoever. Chaotic boarding by passengers crawling all over one another reminds one of the clambering patrons at popular night markets. Considerable flutter and vibration in port side main flap. Excessive blow by of bleed air into cabin at start up (heavy jet fuel odor inside). Somewhat sketchy landing...but not too bad considering heavy crosswind combined with good old fashioned seat of the pants flying (no computer aided landing assists here). All in all a decent flight for around these parts I guess...I mean at least the thing wasn't brush painted with house paint...been there before."
Khuyết điểm: "Curt treatment at check-in."
Khuyết điểm: "Not enough room"
Khuyết điểm: "Provide free water"
Ưu: "We finally made it to destination"
Khuyết điểm: "The flight was turned around halfway to destination due to technical problem. Understandable and acceptable. However very little assistance was given to us once back in KUL while waiting for new flight. Zero compensation given, not even a free soda on the new flight! Hey Air Asia, its called a voucher! Never did get the meals we had paid for in advance when booking. Will avoid this cheap skate airline in the future."
Ưu: "Ok leg room for a regional Asia flight."
Khuyết điểm: "FYI - Extra fees at the airport for food or luggage."
Ưu: "Easy and simple....hope it will be like this in the future flights as well...."
Khuyết điểm: "The cabin had an unpleasant smell"
Khuyết điểm: "I did not check in bags by internet, It was not clear to me that they will charge me for each bag. they charge me MR 320 for 4 bags for 4 passengers (1 for each) which was almost the same as tickets price. NO Food No Entertainment."
Ưu: "Early arrival and on time departure"
Ưu: "The flight was on time and efficient"
Khuyết điểm: "The place was old and very dirty. There was no drink service."
Khuyết điểm: "Boarding should improve. Other airports board Hot Seats first."
Ưu: "Fast and efficient."
Khuyết điểm: "Nothing is free. You must pay for everything INCLUDING a glass of water."
Khuyết điểm: "Easy quick flight. Excellent boarding and flight also."
Ưu: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Ưu: "This flight was on time"
Ưu: "Everything was straightforward and easy"
Ưu: "Crew was ok"
Khuyết điểm: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Khuyết điểm: "Great flight experience"
Ưu: "Great flight. On time and smooth."
Ưu: "Competitive price,"
Khuyết điểm: "Adverised price include proccessing fee. 7kg carry on stingy"
Ưu: "Generally okay and what one could reasonably expect for a regional low cost flight in Thailand. Ground staff were friendly and helpful despite huge numbers of people travelling. Likewise the cabin crew did their best given the low cost nature of the flight and having a full plane."
Khuyết điểm: "Paid for seat selection, which I thought brought with it some priority in boarding, however that was not to be and instead boarding was a bit of a free-for-all with no management of the situation by ground staff. The seat pitch is also hideous and even being of average height it was near impossible to even move my legs to retrieve something off the floor."
Khuyết điểm: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
Ưu: "On time speedy boarding food always good rice chicken curry."
Khuyết điểm: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International, Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
Khuyết điểm: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Ưu: "All good"
Khuyết điểm: "Nothing"
Khuyết điểm: "Seat are to narrow"
Ưu: "Small plane with no complementary food, snacks or drinks. Didn’t mine since it was a short flight."
Ưu: "Good, orderly boarding procedure. Friendly and efficient air stewards and stewardess."
Khuyết điểm: "needs more check in kiosks at PEN airport, aircraft seats quite narrow and not much leg room"
Ưu: "The price"
Khuyết điểm: "No drinks, no entertainment, no real service and very cramped. It is what is for the price!"
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Khuyết điểm: "The plane was late 1 hr and it was already after midnight. We asked the baby stroller to waiting for us when exiting the plane door but they sent it to the belt so we had to carry 2 little boys on our hands thru the entire visa and passport control process while they are sleeping! To add on that our suitcase arrives torn! Really depressing service."
Ưu: "THE LEATHER SEATING."
Khuyết điểm: "NOT MUCH CABIN SPACE.....HAD TO SQUEEZE MY BAG IN BECAUSE EVERYONE HAD LEFT ME VERY LITTLE ROOM."
Ưu: "Really a pleasant flight experience! The cabin crews are delightful!"
Khuyết điểm: "The Air Asia Penang self baggage drop was chaotic and utterly disorganized. Despite the long line, travelers with closer flight departures were given the priority to cut queue."
Khuyết điểm: "............,.....................................h"
Khuyết điểm: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
Ưu: "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."
Khuyết điểm: "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"
Khuyết điểm: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Ưu: "They heard you on like some of the other Asian-based airlines."
Khuyết điểm: "No TV screens. No food or drink."
Ưu: "Quick boarding"
Khuyết điểm: "No water or refreshments. Had to pay extra for whatever you wanted. Including water."
Ưu: "Not a single thing"
Khuyết điểm: "I didn't like the fact that the airplane was half empty but jet I couldn't sit by my friend, no beverages were served and not allowed to consume your own food or drinks either"
Khuyết điểm: "I tried to pay for bags in advance but was unable to. When I got to the airport I was charged a large fee ny checked luggage."
Ưu: "Flight was cheap"
Khuyết điểm: "Extra high baggage fees No onboard meals/snacks, even shorter flights had meals Rushed boarding, uncomfortable seating"
Khuyết điểm: "Long line to check in and people not polite."
Ưu: "No entertainment available on my flight. Only magazines."
Ưu: "Good flight crew, on-time, all went well."
Khuyết điểm: "No water was served, would have liked a bit more legroom."
Ưu: "We had a good flight on Air Asia. We were able to do online check in a week early, which was good for our trip and return and being able to print boarding passes before we left. Everything was smooth, but we didn't check any bags. The only food on the flight was for purchase, but it's such a short flight, it's not a problem."
Khuyết điểm: "Check in lines at airport were slightly confusing and long but they moved fairly quickly once check in opened."
Ưu: "Flight left on time and aircraft was good."
Khuyết điểm: "Check in was a mess. Long lines. Online Che k in didn't work and site was down many times."
Ưu: "Flight was good"
Khuyết điểm: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
Ưu: "Not a thing."
Khuyết điểm: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."
Ưu: "Checking two bags cost us US$100! Water was not free!"
Ưu: "Nothing. Will never, ever, ever fly them again."
Khuyết điểm: "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."
Khuyết điểm: "No leg room, service was not good, staff was unfriendly. Extra baggage was very expensive"
Ưu: "Myself and my 3 friend were seated together and were able to get priority seating without requesting it."
Khuyết điểm: "It was an extra 900 baht for checked luggage. We were shuttled to where the plane was during boarding, but had to wait in the shuttle while the previous flight was unboarding. The cabin was not cleaned between flights and they came around collecting garbage as if it was our garbage that needed to be thrown out."
Ưu: "Flight was inexpensive and clean."
Khuyết điểm: "Flight was delayed. I was charged so much for my 12KG bag... they said if I had checked in 4 hours prior to my flight it would have been 300 Thai Baht... but I checked in 2 hours prior to my flight (that was then delayed an hour) and was charged 900 Thai Baht! Very frustrating."
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Clean plane"
Khuyết điểm: "Late"
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "should be on time"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Confort"
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."