There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Both airports totally understaffed. Awful experience.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Khuyết điểm: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Ưu: "I liked how generous they were with food and drinks"
Khuyết điểm: "Free WiFi could have made the flight a lot better"
Ưu: "Salimos a tiempo . El business es muy confortable"
Khuyết điểm: "La comida horrible . No se limpian los baños"
Ưu: "Information sharing by pilots and crew. Economy class leg room is good."
Khuyết điểm: "All good up to the level"
Khuyết điểm: "Still don’t have my luggage yet"
Khuyết điểm: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Ưu: "The crews were pretty great!"
Khuyết điểm: "The regulating of the temperature."
Ưu: "The crew tried to be helpful but were equally frustrated with the ground crew."
Khuyết điểm: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Ưu: "Planes were on time and connections made."
Khuyết điểm: "One bag delayed as not put on flight and food could be better."
Ưu: "The crew is really welcoming"
Khuyết điểm: "The seats are too narrow and a bit too hard"
Ưu: "Seat comfortable"
Khuyết điểm: "Flight was delayed and overhead bin space was very small"
Ưu: "Everything was smooth and effortless."
Khuyết điểm: "Can’t think of anything."
Ưu: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Khuyết điểm: "Pay attention to passengers."
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Khuyết điểm: "Nothing"
Ưu: "Crew was in a festive mood, the meal was unexpectedly delicious"
Khuyết điểm: "Seats ok, but could be more comfy"
Ưu: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Khuyết điểm: "Boarding could be better"
Ưu: "Restrooms clean, decent food and drink, nice cabin crew."
Khuyết điểm: "No complaints"
Ưu: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Ưu: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Khuyết điểm: "No complaints about anything."
Ưu: "Food was excellent, service from staff was friendly, and entertainment options were great."
Khuyết điểm: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Ưu: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Khuyết điểm: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Khuyết điểm: "Customer service"
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Ưu: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Khuyết điểm: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Ưu: "Really friendly staff. Great service"
Khuyết điểm: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Ưu: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Ưu: "Very friendly staff"
Ưu: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Ưu: "The cabin crew were pretty good. That's about all that was good."
Khuyết điểm: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Ưu: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Khuyết điểm: "The food was okay, not that great."
Khuyết điểm: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Ưu: "Crew was very helpful.food"
Khuyết điểm: "Food was not upto the mark."
Ưu: "Loved the service...everything was excellent"
Khuyết điểm: "The bus class seat was a bit narrow at the feet"
Khuyết điểm: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Ưu: "Everything - Checkin, crew, food, entertainment"
Khuyết điểm: "Nothing"
Ưu: "Easy airport business"
Ưu: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Khuyết điểm: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Ưu: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Khuyết điểm: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Ưu: "Night flight so no entertainment allowed sleeping"
Khuyết điểm: "Kosher food could be improved"
Ưu: "Excellent service"
Khuyết điểm: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Khuyết điểm: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."