Ưu: "Food and professionalism, were excellent, had a good stress free experience."
Khuyết điểm: "Had issues with unusual plane noise."
Ưu: "Clean facilities and polite staff. Very short flight"
Ưu: "Crew was great and economy seats have above average legroom."
Khuyết điểm: "Bathrooms could have been cleaned up a bit."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "The crew was on it when it came to responding to the call button."
Khuyết điểm: "Nothing"
Ưu: "Clean, kind cabin crew & nice meals"
Khuyết điểm: "entertainment"
Ưu: "Service, entertainment, and seats are all great."
Khuyết điểm: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Ưu: "Good service, 6 hour flight with 2 free meal!"
Ưu: "The service is always way better than American flying"
Ưu: "Got me there and back on time!"
Khuyết điểm: "Could've had a larger movie selection"
Ưu: "Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early."
Khuyết điểm: "Overnight flight is brutal. But that can't be helped."
Ưu: "I will definitely be a return customer."
Khuyết điểm: "Korean air business class does not match their standards any more"
Khuyết điểm: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Ưu: "Flight, weather, crew interaction was all great."
Khuyết điểm: "They dont give us socks for our feet or tooth brushes or mints or anything. One small bottle of water for a 15 hour flight doesnt cut it, sorry! This is one CHEAP AIRLINE!"
Khuyết điểm: "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
Ưu: "Staff was very hepful and attentive. Nice people working"
Khuyết điểm: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Khuyết điểm: "a lot of engine noise so i could not sleep"
Ưu: "It was our first international flight and everything was fine."
Ưu: "Oh this was such a great flight... service was perfect!"
Khuyết điểm: "late departure"
Khuyết điểm: "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
Ưu: "Seats reasonably comfortable, service decent"
Khuyết điểm: "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
Ưu: "acomodations was awesome!!!"
Khuyết điểm: "temperature was not consitent"
Ưu: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
Ưu: "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
Khuyết điểm: "Seats too small for a seven hour flight"
Ưu: "Everything was very clean, on time, very efficient, staff was very polite."
Ưu: "Politeness, cleanliness and food."
Khuyết điểm: "Nothing"
Ưu: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Khuyết điểm: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "They gave an actual snack, yay!"
Ưu: "Pleasant and helpful"
Khuyết điểm: "The food"
Ưu: "Flight that was not sold out!"
Khuyết điểm: "Delayed takeoff again"
Ưu: "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ưu: "Everything was perfect perfect service excellent food the best I ever flown so far"
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Ưu: "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
Khuyết điểm: "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "Indian music in Audio section and Bollywood movies"
Ưu: "service, food and great staff"
Khuyết điểm: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Ưu: "I liked everything, their friendly and professional service a board!"
Ưu: "Services, and the large comfortable plane."
Khuyết điểm: "Long flight"
Ưu: "I flew from Tokyo to Seoul on Korea Air. I was very impressed by how comfortable the airplane was. It had the most leg room of any flight that I have taken in recent memory. The entertainment system worked well and had a number of good options for movies and TV shows in English. Korea Air served a nice lunch on the flight which was a mix of Western and Korean food."
Khuyết điểm: "The flight had a large number of young children on board. At any one time, at least one of them was crying. But I can't blame Korea Airlines for this problem."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "Nice crew!"
Khuyết điểm: "The food sucks, the seats are hard and uncomfortable"
Ưu: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Khuyết điểm: "Baggage handling (rough), de-planing."
Friendly staff, excellent food, a whole lot of good choices for onboard entertainment, comfortable ride, and good legroom even in the economy.
Check in took a long time although I had already checked in via app; it took a long time to board; Seats we’re not comfortable; The way food was served was very weird and unpleasant since some people were served first even when we were sitting next to each other. Food was awful! Flight attendants were not very attentive.
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Khuyết điểm: "Nothing much"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Khuyết điểm: "Food was good but was not full compared to emirates."
Khuyết điểm: "I think the food in our flight was not that good.."
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Ưu: "Seats with entertainment"
Ưu: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Khuyết điểm: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Ưu: "Friendly crew and spacious."
Khuyết điểm: "Food could be better"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Khuyết điểm: "Very tight space"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "Singapore airline is amazing, great service and quality entertainment."
Khuyết điểm: "None"
Khuyết điểm: "Cabin little bit cold"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Khuyết điểm: "Food"
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "Service is always excellent"
Khuyết điểm: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Ưu: "Great service and comfort."
Khuyết điểm: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Ưu: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Khuyết điểm: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Khuyết điểm: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Ưu: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Ưu: "Christmas decorations, service, attitude of staff"
Ưu: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Khuyết điểm: "Nothing! Best daytime flight to europe! And home before midnight"
Ưu: "The service crew served us well. They are friendly and helpful"
Khuyết điểm: "Too many Indian movies"
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "ending meal was very late like an hour or less before landing"
Khuyết điểm: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Ưu: "Friendly staff."
Khuyết điểm: "Kids' meal didn't have fruits. No cellphone charger."
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ưu: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Khuyết điểm: "The food is average taste... a bit salty :("
Ưu: "Friendliness of crew"
Ưu: "Everything is excellent!"
Ưu: "Professionalism and friendliness of crew"
Khuyết điểm: "Seat not great for my length even though it was business class"
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Excellent crew service and entertainment."
Ưu: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Khuyết điểm: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Ưu: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Khuyết điểm: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Ưu: "Crew was nice and friendly"
Khuyết điểm: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Ưu: "The best"
Khuyết điểm: "Nothing"
Khuyết điểm: "Provide earphones or headphones"
Ưu: "Crew was friendly"
Khuyết điểm: "The boarding process was rough and haphazard"
Ưu: "Good service great aircraft"
Khuyết điểm: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Ưu: "Flight and crew were wonderful. Perfectly smooth landing!"
Khuyết điểm: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Ưu: "all good"
Khuyết điểm: "unsure"
Ưu: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Khuyết điểm: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Khuyết điểm: "4 hour delay"
Ưu: "individual TVs"
Khuyết điểm: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Ưu: "Crew very good"
Khuyết điểm: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Ưu: "Food was excellent. I had the pasta. Loved watching movies."
Ưu: "The crew was very friendly. Boarding was quick."
Khuyết điểm: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Khuyết điểm: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Ưu: "On time boarding. Good entertainment options, friendly staff"
Ưu: "Great food and bev service"
Ưu: "Very friendly crew with a clean plane!"
Khuyết điểm: "N/A"
Ưu: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Khuyết điểm: "Seat assignment at gate and it changed 3 times to Accommodate others."
Ưu: "The staff are great very nice pleasant"
Khuyết điểm: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Ưu: "Crew was great"
Khuyết điểm: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Ưu: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Khuyết điểm: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Ưu: "Uneventful and on time"
Ưu: "Tried the free WiFi and movies"
Ưu: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Ưu: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Ưu: "Crew was fantastic and very helpful."
Khuyết điểm: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Ưu: "Entertainment was good and staff was pleasant"
Khuyết điểm: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Ưu: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Khuyết điểm: "Seatsnare ridiculously tight for a 6ft man."
Ưu: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Ưu: "Funny people at the gate, all was smooth and on time"
Khuyết điểm: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Khuyết điểm: "My suitcase was ruined."
Ưu: "It was a good flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Never made it on this flight and in the end my luggage was lost."
Khuyết điểm: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Ưu: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Khuyết điểm: "A complimentary sandwich would have been nice for a 4 hour flight."
Ưu: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Ưu: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Ưu: "Crew was polite"
Khuyết điểm: "Rocky takeoff"
Ưu: "Everything was decent, good entertainment, nice crew, etc."
Khuyết điểm: "Nothing was bad."
Ưu: "Ditto from above"
Khuyết điểm: "Ditto from above"
Ưu: "Exit sear so plenty of room"
Khuyết điểm: "Changed gates without notification"
Ưu: "Great crew."
Khuyết điểm: "Very cramped seating on this plane."
Khuyết điểm: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."