Delays were given at intervals. So we were informed
Ưu: "The whole business class experience"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Khuyết điểm: "More food variety"
Ưu: "Reliable service, clean cabin"
Ưu: "Clean cabin and good service"
Khuyết điểm: "Not every body is doing extra miles to make customer happy"
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ưu: "I liked the size of the cups for drinks: smaller than usual."
Khuyết điểm: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Khuyết điểm: "On time would be better."
Ưu: "Super friendly crew. Enough food and drink."
Khuyết điểm: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ưu: "Service was excellent!"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Ưu: "Good air line. Threat you well, enough food very good service."
Khuyết điểm: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Ưu: "Services, the Care and the Concern!"
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Ưu: "The serivce was amazing. Also it was clean and the food was great."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Efficient boarding and arrival"
Khuyết điểm: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Ưu: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Khuyết điểm: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "SQ always has top quality service and that came through today."
Khuyết điểm: "Old planes and screens."
Ưu: "Service was best in class"
Khuyết điểm: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Ưu: "they even addressed me by name"
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "Staff friendly and efficient"
Khuyết điểm: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ưu: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Khuyết điểm: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ưu: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ưu: "The entertainment 100s of movies & Shows The very good portions just right"
Khuyết điểm: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "Excellent experience as usual by SIA."
Khuyết điểm: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Ưu: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Khuyết điểm: "Nothing"
Ưu: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Ưu: "Clean ,on time"
Khuyết điểm: "The movies were not updated"
Ưu: "Food was excellent, timely departure and arrival"
Khuyết điểm: "Crew was not as friendly as I'm used to."
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ưu: "Spacious, comfortable seat"
Ưu: "Lots of movie and game options"
Khuyết điểm: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Ưu: "It's good that they have vegeterian options"
Khuyết điểm: "Indian food was stale"
Ưu: "Hello kitty everything!"
Ưu: "Crew was very nice."
Khuyết điểm: "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
Ưu: "Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight."
Khuyết điểm: "I just wish there were vegetarian food options."
Ưu: "The crew was very nice & efficient"
Ưu: "The seats were very comfortable."
Khuyết điểm: "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."
Ưu: "crew was amazing and plane was comfortable"
Ưu: "Comfortable seat with good storage and lavatories are clean and big."
Ưu: "Efficient boarding"
Khuyết điểm: "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."
Ưu: "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
Khuyết điểm: "Boarding time always seem to slip a few minutes lately."
Khuyết điểm: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Ưu: "Boarding by Zone"
Khuyết điểm: "Seniors (over 65) people should be given priority boarding"
Khuyết điểm: "機上購物的電視螢幕上，想訂購的物品都沒有，很可惜。"
Khuyết điểm: "Lock ( tsa approves) to )my luggage was damaged or deliberately cut off that it is difficulty to Manage the zipper with ease. Since the luggage’s were retrieved at end of the trip, I am not sure where these damaged occurred , either in states or Taipei or when tsa did their search, I do not have any noticed paper to explain the cause of damage lock either"
Ưu: "Nice new plane, attentive attendants, food always great. Rarely any complaints with EVA, even on long-haul flights (16+ hours)."
Ưu: "Seats comfortable; crew members friendly."
Khuyết điểm: "Somewhat limited choice of movies/TV shows."
Ưu: "Never flew with them before. Was better than expected. Very nice!"
Khuyết điểm: "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."
Ưu: "metal silverware is great, reduces plastic waste."
Khuyết điểm: "plastic cups, they're not biodegradable. Better to use paper cups."
Ưu: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Khuyết điểm: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Khuyết điểm: "Great flight, and food was pretty good as well."
Ưu: "Attendants really look after you. They work hard and walk fast to keep everybody happy."
Ưu: "Their performance were great!"
Khuyết điểm: "No bad experience encountered. Everything went smooth."
Ưu: "Fast and friendly service of the flight crew, The captain keeping us informated of turbulents and flight arrival time."
Khuyết điểm: "Hard to sleep on international flights , especially when they last more then 8 hrs. I like that they are early morning flights . Not sure how to battle jet lag after a long flight. If Eva air could make a video / on board flight video on how to battle jet lag ."
Khuyết điểm: "Same as prior flight"
Ưu: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
Khuyết điểm: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Ưu: "My surprise business class hello kitty class"
Khuyết điểm: "That my flight wasn’t longer lol"
Ưu: "Early or on time arrival. Updated onboard entertainment."
Ưu: "Comfortable seats and tasty food. Very prompt stewardess and good manner. Passengers are well behave."
Khuyết điểm: "Long wait to check in. No information on the late check in. Information regarding lounges was not provided or apparent. Web site did not have this info."
Ưu: "Seat is wide enough"
Khuyết điểm: "Some crews are stress as I could see it in their facial expression"
Ưu: "I like everything nice servuce"
Khuyết điểm: "Nobe"
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "Crew was most helpful and gracious."
Khuyết điểm: "Feel comfortable"
Ưu: "The value for money is very good with EVA. The planes are modern and clean. The staff is very friendly. I will no doubt be flying with EVA again!"
Khuyết điểm: "Nothing major to say here; just a few suggestions. I find the meals and entertainment to be a bit lacking compared to other airlines of the same caliber. With that being said, the value for the air fair charged is hard to beat."
Ưu: "Everything was good as always."
Khuyết điểm: "Circled over Manila for 30 minutes but that is more of an airport issue not an Eva airline problem."
Ưu: "Arrival was earlier!"
Khuyết điểm: "None"
Ưu: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."
Ưu: "Plentiful snacks, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "Great crew."
Khuyết điểm: "Same issue i have on all Eva flights there dinner drink severings come in a small cup Thats not even half full."
Khuyết điểm: "Very shock during flight."
Ưu: "The meals were good. Wine served. Cabin crew very responsive."
Ưu: "First of all, the boarding was very organized and speedy. The seat was conformable and they offered sandals and headphones as well as a pillow and blanket. The TV screen offered lots of movies and TV shows. The crew was friendly and the food was good."
Ưu: "Leg room a lot better than other airlines and superb pilot, smooth take off and landing"
Khuyết điểm: "Cabin crew needs to be re-educated about their job description. I noticed these not on just one aircraft but on all the flights that I was on."
Ưu: "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
Khuyết điểm: "Food and drinks were not good at all and not enough"
Ưu: "Priority boarding for passenger with kids."
Khuyết điểm: "The plane from MNL to Taipei was small. No individual monitors, 6-9 passenger shares a single overhead ipad mini size monitor. For that, entertainment 1 star. No loot bags offered for children."