The Korean Air flight left on time from Washington and the service on the flight was adequate but nothing special. The Jin Air flight for my second leg from Seoul to Bangkok was very much subpar. There was very little meal service and no entertainment whatsoever for a 5 1/2 hour flight. I didn’t read the fine print careful enough. I will avoid in the future any flight with Jin Air as a subsidiary of Korean Air.
Same as my past comment made.
Khuyết điểm: "In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service"
Ưu: "The crew were good and very pleasant."
Khuyết điểm: "The food was pretty gross. I don't know how you can pass that for food."
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "I’ll use Korean Airlines again!"
Ưu: "Plane in excellent condition. Service outstanding."
Khuyết điểm: "Nothing special about the food, but it's not a big deal. Would fly them again."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "Preference given for those requiring extra help boarding"
Khuyết điểm: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Ưu: "The service is always way better than American flying"
Ưu: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Khuyết điểm: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Ưu: "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
Khuyết điểm: "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
Ưu: "Crew service"
Khuyết điểm: "Food quality was ok."
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Ưu: "Clean and nice crew"
Khuyết điểm: "Food choices and not as comfortable as I had hoped"
Ưu: "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
Khuyết điểm: "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
Ưu: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Khuyết điểm: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Khuyết điểm: "late departure"
Ưu: "Attendants friendly, cabin clean"
Khuyết điểm: "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
Khuyết điểm: "Horrible delayed and no food offer or available even to purchase!"
Ưu: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Khuyết điểm: "Very tight seating"
Ưu: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Khuyết điểm: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Ưu: "Seats were a bit roomier and attendants were friendly."
Khuyết điểm: "I didn't like the meal."
Ưu: "Polite, attentive crew"
Khuyết điểm: "Lie flat seats on the 777 did not go completely flat."
Ưu: "They are family oriented."
Khuyết điểm: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Ưu: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Khuyết điểm: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Ưu: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Khuyết điểm: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Ưu: "Everything went very smooth and easy! The ride was relaxing and went great!"
Ưu: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Khuyết điểm: "No plugs for laptops"
Ưu: "Korean employees at LAX are no helpful!!!"
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "I liked that i had two seats to myself"
Khuyết điểm: "No VR goggles"
Ưu: "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
Ưu: "Service, people, space, entertainment"
Khuyết điểm: "I'm vegetarian so there were no vegetarian options"
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Khuyết điểm: "nothing"
Ưu: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Khuyết điểm: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Ưu: "Cleanliness of the restroom and hospitality"
Khuyết điểm: "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
Ưu: "Wonderful international flights - a bit more leg room from SFO to Seoul than Seoul to Hong Kong. Generous meals, snacks and beverages. Best service economy international flight!"
Khuyết điểm: "I did not like having to rush through the transfer from Hong Kong to Seoul to SFO. customs in Seoul can be slow. wish their baggage limitations carried the same from initial flight to the transfers."
Ưu: "Same as acove."
Khuyết điểm: "Same as above."
Ưu: "Lots of entertainment options and nice crew."
Khuyết điểm: "Food made my partner nauseous."
Ưu: "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."
Ưu: "Crew was really kind and food was delicious !!"
Khuyết điểm: "We were so satisfied with services"
Khuyết điểm: "Comfortable seating in Prestige class with attentive pleasant crew and nice entertainment"
Ưu: "The economy seats were very comfortable with lots leg room in every row. The entertainment screens were nice with lots of selections. The attendants were very nice and helpful."
Khuyết điểm: "The food could be better spaced out and offer ask me more variety."
Ưu: "Not one of my good experiences with Delta. Two hours delay in the flight"
Khuyết điểm: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Khuyết điểm: "Small plane, feels cramped"
Khuyết điểm: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Ưu: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Khuyết điểm: "sat on the tarmac for 3 hours because the pilot was late."
Ưu: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Khuyết điểm: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Ưu: "The crew was great."
Khuyết điểm: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Khuyết điểm: "Faster lines at check-in. More courteous security personnel"
Ưu: "Choice of Entertainment was excellent"
Khuyết điểm: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Khuyết điểm: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Ưu: "Crew was so friendly!"
Khuyết điểm: "Food; movie choices"
Ưu: "Good crew. Nice seats."
Khuyết điểm: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Ưu: "The crew was attentive."
Khuyết điểm: "Games on the tv were okay. Tetris would be a nice addition."
Ưu: "entertainment and leg room on regular seats"
Khuyết điểm: "delay, boarding process"
Ưu: "No delay and friendly crew!"
Khuyết điểm: "Not much leg room and the coffee was horrific."
Ưu: "Arrived safely"
Khuyết điểm: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Ưu: "Crews were great."
Khuyết điểm: "Flight delays coming and going. Happens a lot with Delta."
Khuyết điểm: "N/A"
Ưu: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Khuyết điểm: "Nothing. Flight was perfect."
Khuyết điểm: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Khuyết điểm: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Khuyết điểm: "If we're going to be early, have a gate ready."
Ưu: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Khuyết điểm: "I loved it all."
Khuyết điểm: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Ưu: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Khuyết điểm: "like to see a bit better snacks"
Khuyết điểm: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Ưu: "Quick flight!"
Khuyết điểm: "Didn't realize the last seat on the plane doesn't mean back."
Ưu: "Flight was on time. Boarded quickly with no fuss."
Khuyết điểm: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Khuyết điểm: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Khuyết điểm: "No meal service in first class."
Ưu: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Khuyết điểm: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Khuyết điểm: "Delays"
Ưu: "Plane is great. Comfortable."
Khuyết điểm: "The staff at the gate at LGA were not too friendly."
Ưu: "The staff was was very accommodating to myself and my 19 month old daughter"
Ưu: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Khuyết điểm: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Ưu: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Ưu: "Friendly crew, on time"
Ưu: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Ưu: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Khuyết điểm: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Khuyết điểm: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Ưu: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Ưu: "On time, friendly staff, advertised Gogo Wifi not working."