The absolute best in service and comfort.
Comfortable seats and good tv. Food and drink service poor
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Seating"
Ưu: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Khuyết điểm: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "The flight was on schedule, departure and arrival."
Khuyết điểm: "The seats were very narrow."
Ưu: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Ưu: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Khuyết điểm: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Ưu: "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
Khuyết điểm: "They ran out of options on the food and considering it wasn't a full flight that surprised me."
Ưu: "it was good, i like all the services from staff."
Khuyết điểm: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Ưu: "In all the flight was good, except for the food."
Khuyết điểm: "They didn't have any option (not even fruits) for those who dislike spicy food. My colleague and I had nothing but bread and butter to dine."
Khuyết điểm: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Khuyết điểm: "Food was pretty bad."
Ưu: "Everything was great"
Khuyết điểm: "Nothing"
Ưu: "Everything was good especially the spacious seats and food"
Ưu: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Khuyết điểm: "S"
Ưu: "The food and the ICE video center"
Khuyết điểm: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
Ưu: "Crew were friendly Entertainment was good"
Khuyết điểm: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Ưu: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Khuyết điểm: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"
Ưu: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Khuyết điểm: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Ưu: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Khuyết điểm: "The lactose free meal was disgusting."
Khuyết điểm: "Nothing."
Ưu: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Khuyết điểm: "None at all"
Ưu: "Exceptional attention to details of client comfort."
Khuyết điểm: "No faults."
Khuyết điểm: "Nothing"
Ưu: "Just the screen with full information of flight"
Khuyết điểm: "I don't the flight because it was connected flight so it was very bad service and not comfort for seating and when I try to parent the online boarding mine is issued my wife cannot issued because there online technical problem"
Ưu: "The air hostesses were really sweet and receptive. They cared a lot."
Khuyết điểm: "Food could be improved on long-haul flights. I was hungry."
Ưu: "Services and attention to detail"
Khuyết điểm: "N/a"
Ưu: "Emirates service is what set them apart. The crew is always smiling and helpful. Makes for a great flight experience."
Ưu: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Ưu: "None was satisfying"
Khuyết điểm: "Every thing was bad"
Khuyết điểm: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"
Ưu: "great ICE programming"
Khuyết điểm: "very infrequent drink service and erratic requests response for drin ks"
Ưu: "Entertainment system was good"
Khuyết điểm: "On an 18 hour flight I was offered 1/3 of a cup of water or liquid about 3-4 times. They even rationed ice cubes. I had to ring the assistance bell any every 1-2 hours in order to stay hydrated the meals Consisted of a reheated TV dinner and 5 plastic wrapped versions of bread or processeed foods (bread sticks, cracked, cheese stick) normal you just overlook this stuff but when it's 18 hour flight you need actual food and water or else you'll risk dehydration."
Ưu: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Ưu: "First time on Emirates. Love the entertainment system and the staff is friendly and incredibly professional. Will travel Emirates whenever I can if I am traveling internationally."
Ưu: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Khuyết điểm: "No free seat selection available anymore until checkin."
Ưu: "By far the best airline, from service to quality, all around awesome."
Ưu: "Good choice of international movies in entertainment"
Khuyết điểm: "Quality of meals can be improved"
Khuyết điểm: "The service i received from airfare.com and Kayak."
Khuyết điểm: "food"
Ưu: "I was upgraded to business"
Khuyết điểm: "You did not consult me first and I was traveling with a friend"
Among all the international travels, I think Cathay was the best followed by Emirates. Qatar seems to be at the bottom of the list in my experience. They did not even have a strategy to house long layover guests and also would not grant visas. Still using Covid excuse, as if their country is so clear and clean of the pandemic.
Food services wheelchair comfort Maximum help for other flight I really appreciate your services
Ưu: "They cancelled the flight"
Khuyết điểm: "It would have been better if the wifi was included."
Ưu: "The food and entertainment"
Khuyết điểm: "Better vegetarian food"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "It was an ok experience, improved by the head of attendants at the end"
Khuyết điểm: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Ưu: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Khuyết điểm: "Please include Nigerian and Ghana movies"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Good service and a modern airplane"
Khuyết điểm: "The check in at JFK, too chaotic"
Ưu: "Friendly and beautiful crew (specially one air hostess) lol"
Khuyết điểm: "too long flight"
Khuyết điểm: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Khuyết điểm: "There is nothing in particular .. but i woud suggest .. more good food."
Ưu: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Khuyết điểm: "Seat not very good"
Ưu: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Ưu: "Small airport"
Khuyết điểm: "Transfer is inconvenient."
Ưu: "This has been one the good experience I had in so many years of travel"
Khuyết điểm: "I requested a special meal but was not given what I wanted. But overall decent food"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Good food includes veg."
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Ưu: "First of all, I want to preface this by saying that virtually every airline is better than the major ones working in the US (American, United, and Delta), and Qatar Airways is amongst this number. The entertainment selection was excellent, the best of any flight I've ever been on. The flight attendants were excellent, again, much better than those on American carriers (I am American, FYI)."
Khuyết điểm: "The food was terrible. Of course, we know this about airline food, BUT I have been on Qatar Airways flights with GOOD food in the past, so I know it can be better. Also, I sat in the baby section, which also happens to be where they put long-legged people. This is no one's fault, but suffice to say, do NOT sit next to 4 5-month olds for a 15-hr flight! Interestingly, since all flight attendants were women, about 50% of the flight did listen to them since there were many conservative Arabs onboard from Qatar or Saudi Arabia (i.e., those who are taught not to listen to or respect women). This made for some frustrating sites to witness but it's obviously not the airline's fault. Poor women!"
Khuyết điểm: "Food"
Ưu: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Khuyết điểm: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Khuyết điểm: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "on time no one in my row so i got to sleep good food"
Khuyết điểm: "enoyed it all"
Khuyết điểm: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "I like everything about Qatar Airways"
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "Comfortable wide seats, good service"
Ưu: "Schedule of flight"
Khuyết điểm: "Space between seats were smaller"
Ưu: "The airport in Doha is beautiful with great amenities and shopping. The quiet rooms are especially nice for a long layover."
Khuyết điểm: "The ticket was cheap because of very long layovers"
Khuyết điểm: "Tiny seat spaces"
Ưu: "Everything was good."
Khuyết điểm: "Could have preferred more snacks or fruits which we could pick up while flying."
Ưu: "I really liked the service and demeanor of the crew and staff members."
Khuyết điểm: "I didn't like the handling of an unexpected delay. It seemed to take an hour longer to handle the change over from one plane to another. The staff seemed rather unprepared for how to resolve the issue smoothly and seamlessly. Training in handling unexpected events might be a good way to overcome this."
Horrible plane and very uncomfortable..
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Great flight and crew. Left on time arrived early. Couldn’t ask for more.
Ưu: "Literally nothing"
Khuyết điểm: "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"
Ưu: "Crew was amazing."
Khuyết điểm: "I had some issues with the Onboard entertainment in terms of connecting with the site. I typically do not have this problem with my airline of choice but choose you because of the proximity of my hotel to my desired departure airport as well as price."
Ưu: "Crew was absolutely amazing."
Khuyết điểm: "On time flught instead of a two hour delay"
Ưu: "I did like everything"
Khuyết điểm: "The attention from the crew"
Ưu: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Khuyết điểm: "Airlines should listen to the requests of the passengers."
Khuyết điểm: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."
Khuyết điểm: "The chairs"
Ưu: "All was good"
Khuyết điểm: "Nothing to complain about."
Ưu: "It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts"
Khuyết điểm: "There’s always room for improvement. Too much to list here"
Ưu: "The crew at the check in counter were very help and just outright awesome. Having missed my flight they were kind enough to find a seat for me on another flight. So I say Weldone to them"
Khuyết điểm: "As I am tall the seats especially the middle seat was a nightmare espcially when people pullback their seats back. need more space to stretch your legs on long flights"
Khuyết điểm: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
Ưu: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Khuyết điểm: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."
Khuyết điểm: "waiting on runwat for 30 minutes"
Ưu: "plane had wifi"
Khuyết điểm: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Khuyết điểm: "It’s an absurd to pay so dearly on airline tickets is not to have a booster snack, and no blanket, that’s very cold!"
Khuyết điểm: "the seat space just to tight not any leg room on long flight"
Ưu: "The flight crew was nice. They kept us well hydrated."
Khuyết điểm: "I expected more from the in-flight entertainment on a 6 hour flight. If I had known I would have brought my own tablet and watched the free in-flight movies that were offered via free Wi-Fi."
Khuyết điểm: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Khuyết điểm: "Food service was not announced. Take off was delayed one hour"
Ưu: "Boarded in a timely manner."
Khuyết điểm: "Great trip"
Ưu: "I always trave AA/British Airways and I have never experienced any major problem or delay. They are a really good and trustworthy airline!"
Khuyết điểm: "The food is very tasty, but AA has not changed the menu in at least one year."
Khuyết điểm: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Khuyết điểm: "I cancelled this flight months ago, yet it was still in your records"
Ưu: "Boarded and took off on time; great crew"
Khuyết điểm: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Ưu: "Gate attendant kept us informed frequently as to the status of the flight"
Khuyết điểm: "Rudeness/snappiness of the stewardesses"
Ưu: "Nothing very unhelpful staff also very rude"
Khuyết điểm: "How they sell a ticket without seats available?? Very unpleasant flight! I will never buy through kayak.com and never will flight with American Airlines again"
Khuyết điểm: "Could not buy snacks"
Ưu: "Friendly customer service, good snacks."
Khuyết điểm: "No negative actions or interactions."
Khuyết điểm: "i bought better seats when i booked the tickets. on the day of the flight AA changed the airplane, and I did not get the preferred ticked i payed for."
Ưu: "Assigned seating, snacks, touch screen media feature."
Khuyết điểm: "Staff could have been more friendly."
Khuyết điểm: "Chairs were a bit tight"
Khuyết điểm: "No onboard entertainment"
Khuyết điểm: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Ưu: "The sweet flight attendant on our flight was the only good thing about our experience."
Khuyết điểm: "Flight of stairs to the shuttle and no working elevator"
Khuyết điểm: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Ưu: "Food was goof"
Khuyết điểm: "Staff never smiled or even said hello. May be culture but better training is needed."
Ưu: "Great flight with a super crew!"
Khuyết điểm: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"
Khuyết điểm: "Crowded seating, smaller seats."
Ưu: "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."
Ưu: "Terrible porque no pude viajar ayer"
Ưu: "The service was ok"
Khuyết điểm: "First when I was checking in I didn't know I only can check in 2 baggage so I had 2 baggage and a 32" TV that I couldn't my TV and at Tampa they took my carry on bag because is was full and I didn't wanna do that they wasn't professional so I'm not happy with my trip."
Khuyết điểm: "Cancelled, had to stay in Dallas until next day"
Ưu: "It was a short flight to begin with but due to winds it was delayed."
Khuyết điểm: "Due to bumpy air nothing but water was handed out to cabin passengers. 1st class managed tho. We were asked to stay seated almost the entire flight, although people still went to restroom as needed. After a late night it would have been nice for a little bite to eat. But apparently mother nature thought otherwise."
Flight was cancelled and I was booked on another which was also cancelled
Was not on time, had a connection in Cairo with less than 2 hrs between arriving to Cairo and leaving to Baghdad , then after delay in London, plane started to move then stopped for engine failure!! Another 30 min !!! Arrived one hour after said arriving time in Cairo , left with only 45 min to next trip , thanx to Alex , crew member who arranged a seat in first class for last 10 min of flight to permit me to be first to leave plane in Cairo to catch next trip!! I have to run like crazy to catch next plane , finally arrived in Baghdad with out my luggage !!!! 😩😩😩😩😩😩😩😩
Flights all ok. More space in economy especially on long haul. Security at British airports abismal
Pleasant boarding and crew - okay snacks but was sat at the very back with no window seat.
Couldn’t make flight because of BA cancellation of connector. Kayak customer support non existent. Utterly deplorable
Considering I cancelled the flight 2 months ago -- I would have to say the communication was poor -- since I continue to received updates. I say poor since Kayak seems not to want to respond to me to reschedule a flight -- they hold my voucher -- so I can not do it on my own --
Ưu: "The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything"
Khuyết điểm: "Making sure everything works properly"
Ưu: "Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt."
Khuyết điểm: "Nothing on this occasion."
Khuyết điểm: "Delayed and missed my connecting flight. Total cluster."
Ưu: "Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty."
Khuyết điểm: "Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable."
Ưu: "Crew was great. Flight on time."
Khuyết điểm: "Transit time should be calculated reasonably."
Ưu: "Crew was great! Helpful and nice"
Khuyết điểm: "Walk by and offer water more often."
Ưu: "Excellence view of London performered by the pilot. Very please with that."
Khuyết điểm: "All good except for the seat, let my neck with a bit of pain."
Ưu: "On time"
Khuyết điểm: "Having to take a bus from the plane to the terminal. This would make me fly via Amsterdam to the US to avoid these connections"
Ưu: "Good organisation and timing"
Khuyết điểm: "Seat not too comfotable . Services could be better"
Khuyết điểm: "Double charge and unprofessional untrained staff on the counter"
Ưu: "Comfort items on the over sea flight"
Khuyết điểm: "Long layover kept getting longer and longer due to flight delays at Heathrow. No explanations in writing - a ticketing agent told us of the dela. The status board was simply blank. BA website said nothing at all"
Khuyết điểm: "First flight cancelled. Customer service hung up first time. Almost 2 hours on hold to reschedule"
Ưu: "Provided vouchers for being bumped"
Khuyết điểm: "Airline over booked and we were the lucky couple to be bumped off due to their business decision to over book!! Not a nice way to end a vacation in the Outer Hebridies"
Ưu: "We were kept informed"
Khuyết điểm: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."
Ưu: "Nice efficient crew"
Khuyết điểm: "Announcements on plane very loud sometimes"
Ưu: "The food and the services. The plane looks new and clean. Many new release movies."
Khuyết điểm: "seat space is too small and not comfort."
Ưu: "Polite staff professional"
Khuyết điểm: "Delay."
Ưu: "Efficient boarding."
Khuyết điểm: "No complaints"
Khuyết điểm: "Canceled for no reason ca"
Ưu: "Flight was on time and boarded well"
Khuyết điểm: "This was a codeshare with Iberia and the seats were incredibly close with barely room to fit a small person, much less the 6’+ person who was next to me and had to put his legs over onto my side. Had a hard time getting my bag down between the seats to put under the seat in front of me. And everything was a cost, even water. Note to self, carry water or a drink on the plane if you think you will want one."
Ưu: "The crew & procedures were excellent. Perfect timing. I had a book to read & I meditated during the flight, so I didn't need the available entertainment--thus the N/A rating in that category. Perfect timing."
Khuyết điểm: "Seats could be more comfortable."
Ưu: "seat was comfort, the flight was on time."
Khuyết điểm: "no free water? it is really a big surprise, how could be, it is not cheap airline."
Ưu: "Helpful flight attendants"
Khuyết điểm: "8 hour flight with only one meal and barely a snack Seats were quite tight"
Khuyết điểm: "Food and service could be better."
Ưu: "Nothing really exceptional"
Khuyết điểm: "Flying frequently with Emirates and Saudia rises your standards! seats, privacy, food, service on British airways are way behined!"
Ưu: "Great staff, always polite and welcoming. Boardiing was simple."
Khuyết điểm: "Flight was delayed, although we are given a reasonable reason, leg room is always tough for me, I'm 5'11" 1 star for food and entertainment because there was none on this flight."
Khuyết điểm: "No food, and no entertainment. An older airplane"
Ưu: "The crew."
Khuyết điểm: "No leg room"
Ưu: "Flight crew was excellent."
Ưu: "Boarding was good, flight was on time."
Khuyết điểm: "No leg room, small seats...no surprises there!"
Ưu: "Staff was very nice."
Khuyết điểm: "I feel it is very cheap of the airline to charge for all food and beverages during the flight. A small snack and complimentary water/soda/juice would have gone a long way."
Khuyết điểm: "3 hours standing in British airways and Iberian airways ticket and checking counters to get alternative flights. They could not do the "entire change" and required that we wIt in line after line. Will be a full 24 hours until the entire trip is complete. Would have been nice to at least sit in the empty first class seats on the transatlantic flight with my party as a bit of customer service. Wondering how many hours other had to wait for alternative flights because they did not use the first class seats as an alternative."
Ưu: "There should be a special section for babies."
Khuyết điểm: "Sitting on runway for 3 hrs and then get kicked off without good instruction. This was our 1st trip, so we felt stupid about everything after the flight was cancelled. Oh well. Much smarter now."
Ưu: "Our flight was almost empty so we got a chance to chat with crew: a very nice bunch!"
Khuyết điểm: "Fees for everything"
Ưu: "Well organized, taken care of for connecting flight when plane was delayed 2 hours."
Khuyết điểm: "HEATHROW IS A NIGHTMARE, Not the fault of BA"
Khuyết điểm: "The boarding gate was not posted until 25 min before plane was scheduled to depart, the departure was 20 min late, Customs at Lisbon took 1.5 hours for a simple stamp on my American passport. The aircraft was packed full, not even water was offered without charge, the service even at that was barely fast enough to make one pass of the passengers before landing, the aisles were continually blocked with service carts selling so how are you supposed to make a bathroom break?"
Ưu: "No estaba muy lleno, la comida bien"
Khuyết điểm: "La tripulación no hablaba español, sin variedad de películas en Español o subtituladas. Ninguna ayuda con los niños, a pesar del vuelo venir demorado casi 3 h, pedimos que le sirvan ( en el momento que empezó la cena) a nuestra hija de 6 años y nos dijero que esperáramos como todos, ya eran las 11:00 pm para ella, al final se durmió y no ceno. Las maletas llegaron abiertas."
Khuyết điểm: "British airways boarding always seems like a cattle call. Everyone thinks they're priority and it's not well defined who is, so the initial boarding call always just results in everyone rushing the gate."
Ưu: "Their uniforms"
Khuyết điểm: "The fact that the plane took off more than enough hours late with no communications to the passengers.the collect email and phone number berserk but not once sent any information about the delay when we finally got on the plane, we to wait another 40 minutes because there was only one luggage loader and it was being used on another plane. I even asked a flight attendant if I should speak to someone and she said no because it will "be sorted when we get to London."It wasn't"
Ưu: "I appreciated the flights taking off on time, the flight being attentive, and arriving on time."
Khuyết điểm: "Nothing"