Large knee space. Good food, accommodating staff.
Delta is horrible from start to finish
The crew members are very kind and their respond was so fast.
Ưu: "All are professional."
Ưu: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Khuyết điểm: "Seats get very uncomfortable over time. More leg room."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Khuyết điểm: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Ưu: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Khuyết điểm: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Ưu: "The staff was extremely helpful, including bumping up our seats to the front of the plane."
Khuyết điểm: "The plane was old and cramped. I was dying in there."
Ưu: "Very clean, you’re given headphones, slippers, toothbrush and toothpaste, blanket and pillow, wine or beer at no charge to you"
Khuyết điểm: "On our Round trip we were delayed due to flight crew both times"
Ưu: "It was great! The staff was very friendly and attentive!!"
Ưu: "First Korean dish was good."
Khuyết điểm: "The pasta was the worst meal ever."
Ưu: "I very much enjoyed the flight. The crew went out of their to make you feel comfortable. The food was delicious and more than enough to make you full. I was very impressed with the room between seats. I will definitely fly with this airlines again"
Ưu: "Very helpful crew. Good leg room"
Khuyết điểm: "Entertainment system did not work, so I was moved to another seat."
Khuyết điểm: "None"
Khuyết điểm: "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Ưu: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Khuyết điểm: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Ưu: "Everything was great, i had a connection flight and i did not have to check in like other times."
Ưu: "Nothing at all"
Khuyết điểm: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Khuyết điểm: "re you trying to register for? ~ Garrett"
Khuyết điểm: "The airplane was very old & the seats were not comfortable. For a 15+ hour flight, it was unpleasant."
Khuyết điểm: "food bad, poor selection"
Khuyết điểm: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Ưu: "Everybody was friendly and courteous"
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Ưu: "In flight map display, food, power outlets, seat size/space, good movie choices"
Ưu: "Flight Attendants were, professional, charismatic, observant and friendly. They toldly made this trip enjoyable. Pilot, funny, kept us out of turbulence gave me a smooth ride... Korean Air ranks as one of the best flights I have taken in Asia.. thank you!!!"
Khuyết điểm: "Can't think of one think.. this trip was flawless"
Ưu: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Khuyết điểm: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Ưu: "The flight attendants are great and very helpful"
Ưu: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
Ưu: "The flight got us there and back as planned."
Khuyết điểm: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Ưu: "The Crew was just wonderful.Food was excellent, plentiful & well presented. Aircrafts were clean And stocked. I had not flown this airline before but would defitely choose them again"
Khuyết điểm: "JFK airport is hard to navigate & passengers in transit have to go thru security lines again & this gets frustrating."
Ưu: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Khuyết điểm: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
Ưu: "Great support and communication from staff as well as compensation for free hotel."
Khuyết điểm: "Flights delayed"
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Ưu: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Khuyết điểm: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Ưu: "I liked the ample legroom. I liked the food. I liked that the crew periodically offered refreshments. I liked the spacious overhead storage. I liked how far the seats reclined. It doesn't go back as far as first class seats do but better than the economy seats of other airlines/planes. I liked the clean restrooms. I liked the entertainment selection. I especially liked that you can view the external cameras."
Ưu: "Service, comfort, and seat room."
Khuyết điểm: "Everything was enjoyable on return flight"
Ưu: "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
Khuyết điểm: "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
Ưu: "Staff, food, flight.. everything was great."
Ưu: "same as above"
Khuyết điểm: "long wait for our baggage to be released to the conveyors after we had arrived"
Ưu: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Khuyết điểm: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Ưu: "I liked the price of my ticket."
Khuyết điểm: "The service of the flight attendance was poor. I felt like I was ignored because I was white, even though I tried to speak Korean. Food was quite bad. It tasted old, compared to my flight to Seoul."
Loved the customer service. Thank you Delta!!!
Maybe because I finally got to New York many delays on the flight. Very disappointed that a survey wasn’t sent out on my my trip out to Milwaukee on August 5-6 debacle. Which flight stranded on tarmac 4 hours then couldn’t get a straight answer to book a flight to Milwaukee. Spent 4-5 hours trying to get flight to Milwaukee no sleep then to finally get a flight with only 2 hours of sleep . No answers why prey flight was canceled and no help at JFK GETTING LUGGAGE & REBOOKING FLIGHT. . This was just the tip of the fiasco!!!!!
Loved it! Thank you Delta for your service!
Delta does a great job. But im now looking for more direct flights in the future. My time is more valuable. I was in the airport/on a plane for 9 hours!
Ưu: "Everything was great. Seats, service, flight, crew."
Khuyết điểm: "N/A"
Ưu: "Very spacious."
Khuyết điểm: "Not having a bunch of crying babies."
Khuyết điểm: "The cabin was a little cool for me during at least half of the flight"
Khuyết điểm: "Flight delay"
Ưu: "FA were ok"
Khuyết điểm: "No entertainment"
Ưu: "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
Khuyết điểm: "No entertainment available."
Ưu: "Crew attentive and helpful"
Khuyết điểm: "N/a"
Ưu: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Khuyết điểm: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Ưu: "Food, crew and flight were good."
Khuyết điểm: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."
Ưu: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Khuyết điểm: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Ưu: "Crew was very sweet"
Ưu: "Crew was great"
Khuyết điểm: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Khuyết điểm: "It was canceled"
Ưu: "New plane, charging stations"
Khuyết điểm: "The only problem with the food was it was all canceled because of rough weather."
Khuyết điểm: "Everything was excellent."
Khuyết điểm: "More room."
Khuyết điểm: "Leg room was lacking."
Ưu: "Terrific service."
Khuyết điểm: "Everything was great."
Khuyết điểm: "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
Ưu: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Khuyết điểm: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."
Ưu: "Didnt expect dinner but was served"
Khuyết điểm: "Delayed flight, offset entertainment, touch screen un responsive"
Ưu: "Nice plane, comfortable accommodations, great crew."
Khuyết điểm: "There was nothing I didn’t like."
Ưu: "I got home"
Khuyết điểm: "Delta"
Ưu: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Khuyết điểm: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Khuyết điểm: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Ưu: "Customer service was great"
Khuyết điểm: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Ưu: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Ưu: "The flight was practically empty!"
Khuyết điểm: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Ưu: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Khuyết điểm: "Seat size"
Ưu: "Friendly and cleanliness."
Khuyết điểm: "Cold drinks were warm."
Khuyết điểm: "Very uncomfortable, seats did not recline and seats way too close together."
Khuyết điểm: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Ưu: "The flight left on time and landed earlier than anticipated"
Khuyết điểm: "The seats were narrow and very upright"
Ưu: "Flight was very comfortable and had a lot of space to move around"
Khuyết điểm: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Ưu: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Khuyết điểm: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Khuyết điểm: "Luggage went elsewhere"
Ưu: "Everything was average but the crew"
Khuyết điểm: "I found them rude and not helpful regarding my connecting flight"
Khuyết điểm: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Khuyết điểm: "That I missed my son graduating from the Air Force"
Khuyết điểm: "No food on a coast to coast flight, outrageous drink prices and a crew that didn't fit in the aisle. Searched at the gate and was sorry I. Am back in America!!!"
Ưu: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Khuyết điểm: "Dealing with West Jet to refund a mistake on the ticket purchase."
Khuyết điểm: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."