I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Khuyết điểm: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Khuyết điểm: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Khuyết điểm: "Food was really unpleasant and entertainment all out of date movies"
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ưu: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Khuyết điểm: "More western food options, better selection of tv shows for entertainment"
Khuyết điểm: "We did not make this flight and had to take the train instead"
Ưu: "Crews were great. They worked fast and helpful."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "Flying with ANA is awesome, the stewardesses are very nice!"
Ưu: "Overall the service was good."
Khuyết điểm: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Khuyết điểm: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Ưu: "Food and entertainment has to be better."
Khuyết điểm: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Ưu: "I enjoy ANA and choose to fly with them, normally a good flight"
Khuyết điểm: "All our issues were another passenger, not ANA’s fault"
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "Typical ANA quality as always."
Khuyết điểm: "Nothing in particular."
Ưu: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Khuyết điểm: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Ưu: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ưu: "The food, choices of entertainment, and the crew"
Khuyết điểm: "Nothing"
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Ưu: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Khuyết điểm: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Khuyết điểm: "Internet was more expensive than it should be"
Ưu: "Nice 777 plane, good snack"
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Ưu: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Khuyết điểm: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Khuyết điểm: "The food was not as good as in my previous flights."
Ưu: "Big TV screen. Food."
Ưu: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Khuyết điểm: "Again, would prefer a larger selection and more change with movie choices."
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Khuyết điểm: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Khuyết điểm: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Ưu: "The ANA crew were very sweet and accommodating"
Khuyết điểm: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Khuyết điểm: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Khuyết điểm: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Ưu: "Nice crew, clean lavatory"
Khuyết điểm: "Had a chance to select seats only for return flight Seats were too narrow"
Ưu: "I slept most of the way home so didn`t use the entertainment."
Ưu: "It was an awesome flight, very nice and great service,"
Ưu: "I love the food and the girls was fantastic"
Khuyết điểm: "Nothing"
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Delays in boarding and takoff
If they had fruits as snacks that would have been nice
They lost my baggage, if that can be improved it would be 5 star
Ưu: "Best in the world, as always."
Ưu: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Khuyết điểm: "Better service from the crews."
Ưu: "The whole business class experience"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Khuyết điểm: "More food variety"
Ưu: "Reliable service, clean cabin"
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Ưu: "Crew , amenities and food"
Khuyết điểm: "None"
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "The crew was very helpful and courteous."
Khuyết điểm: "The flight was delayed and I decreased my time in Singapore"
Ưu: "Cabin crew were great"
Khuyết điểm: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Ưu: "The food selection, there is several pre-order meal based on diet or your religion"
Khuyết điểm: "The seat pitch at least 33""
Ưu: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Khuyết điểm: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Ưu: "Crew was very courteous, went above and beyond."
Khuyết điểm: "5 crying babies on a red eye. Don’t know if that can be prevented."
Ưu: "This was the most comfortable business class mid haul flight I've ever taken."
Khuyết điểm: "Absolutely nothing went wrong."
Ưu: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "Boarding was great. Staff was cordial. Excellent flight."
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "Everything was good"
Khuyết điểm: "No complaints"
Ưu: "Staff worked very hard and were very helpful."
Khuyết điểm: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "I liked there was entertainment"
Khuyết điểm: "It was an old tired plane"
Ưu: "Staff are very friendly and good ."
Ưu: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Khuyết điểm: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Ưu: "Great service and very friendly staff."
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "everything, excellent job"
Khuyết điểm: "Nothing"
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Ưu: "1. Clean. 2. Punctual. 3. Coke Zero."
Ưu: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Khuyết điểm: "I'm good with everything as there was really no down side"
Ưu: "Price and convenience."
Khuyết điểm: "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."
Ưu: "Wonderful service. Truly caring cabin crew that go out of their way to make your flight as comfortable as possible. Other airlines have a lot to learn from Singapore Airlines."
Ưu: "Crew were good"
Khuyết điểm: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
Ưu: "1) New seats 2) Good IFE 3) Helpful crew"
Khuyết điểm: "1) Cramped aisle 2) Toilet seems smaller than the older plane models 3) Boring food"
Ưu: "food was excellent =, it was timely y"
Khuyết điểm: "All three were senior citizens, I was requested them to put into same lane of seat. unfortunate one seat was in different row. they had communication issue during the travel."
Ưu: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"
They should serve meals and drinks separately. Serving both together slows down the process. We were waiting for a long time for the meals.
Service was excellent but food was mediocre
It is always a joy to fly this airline. Good arrive, beautiful aircraft.
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
They did not let my uncle fly
Ưu: "Business class is the best"
Khuyết điểm: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Khuyết điểm: "Thank for everything it is excellent"
Khuyết điểm: "Food"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The service of the cabin was great!"
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Food and entertainment"
Ưu: "Food service was good"
Khuyết điểm: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Ưu: "Never spending too long waiting for anything."
Khuyết điểm: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Ưu: "Every thing is good in Qatar airways"
Khuyết điểm: "Organization of the boarding"
Khuyết điểm: "There were no food choice when the cabin crew reach my seat all run out"
Ưu: "Crew was very accommodating."
Khuyết điểm: "Nothing to report."
Khuyết điểm: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Khuyết điểm: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Khuyết điểm: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Ưu: "Comfort of the seat/bed"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "Plane configuration; seats were a bit cramped, knee space."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "Food"
Ưu: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Ưu: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Ưu: "Comfortable wide seats, good service"
Ưu: "Friendly cabin crew"
Khuyết điểm: "Economy class seats and the food table"
Khuyết điểm: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."
Ưu: "Boarding on time. Crew was very nice except food option."
Khuyết điểm: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Ưu: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Ưu: "Everything is good"
Khuyết điểm: "No bad things"
Ưu: "Worst service from hyd to doha"
Khuyết điểm: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"
Ưu: "Crew was great. Leg room good on 787"
Khuyết điểm: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline."
Khuyết điểm: "Only issue was long transit line in Doha, otherwise outstanding service and comfort"
Great service, food was amazing
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
Maybe an instructional sheet on the use of the "ICE" channels - specifically movies
meal portion used to be bigger.
You should add little bit more snacks.
Ưu: "The crew was very patient. The foid was very good"
Khuyết điểm: "The flight was overbooked, the ground crew was horrible. Everything from checking in, customs and passport control. They were a bunch of lazy idiots"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Seating"
Ưu: "The seats were spacious and comfortable. Ample room for the long flight."
Khuyết điểm: "Desert option: warm cookies"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "nice comfortable flight"
Khuyết điểm: "depaert on time"
Ưu: "Full plane. Boarding could have been easier with two entry points into the plane"
Khuyết điểm: "Plane was late leaving but made up time."
Ưu: "Ladies worked hard"
Khuyết điểm: "I now understand how the chicken and live stock must feel in their cages and stalls. Perhaps the CEO and management staff must be made to take the same flights in the same conditions in so called Economy class. So much greed! Hoping for the day, Air travel becomes obsolete."
Ưu: "All the teem all the services"
Khuyết điểm: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Khuyết điểm: "Very bad service we press the light no one comes and the food is really bad and when I went to go get a cup of tea for my headache the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup we gave you several cups where are they getting really mad at the end we made a complaint and the manager gave me some toys"
Ưu: "The entertainment options were very good"
Khuyết điểm: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Ưu: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Khuyết điểm: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "More space"
Khuyết điểm: "Na"
Ưu: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Khuyết điểm: "That I had top travel to FLL ibnstead of Miami"
Ưu: "Emirates is the best Airline"
Khuyết điểm: "Everything"
Ưu: "I loved all the free services. Wifi, 2 large and tasty meals with free drinks (wine, beer) free exit row seating, seats reclined more than other airlines and free baggage. The staff was awesome and very helpful."
Ưu: "Good food, great entertainment, comfy seats"
Ưu: "excellent services thanks"
Khuyết điểm: "services provided to impaired handicap persons ,need improvement thanks"
Ưu: "Overall experiance."
Khuyết điểm: "Nothing"
Ưu: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Khuyết điểm: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Ưu: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Khuyết điểm: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Ưu: "Good Flight."
Khuyết điểm: "They changed the seats without asking."
Ưu: "The entertainment options were great! And, they have free wine with meals."
Khuyết điểm: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Ưu: "Flight was quiet and very well organized"
Khuyết điểm: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."
Ưu: "The food this time was amazing...The time of boarding was good. No delays"
Khuyết điểm: "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
Ưu: "The attention to my two nine year old kids. They enjoyed the flight."
Khuyết điểm: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Ưu: "Good flight attendants."
Khuyết điểm: "The planes still seem dated on the interior, but entertainment system is expansive."
Ưu: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Khuyết điểm: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Ưu: "Great service, food can be improved. Stop serving pizza it is not healthy and not appropriate for half the passengers"
Khuyết điểm: "70 minutes waiting on tarmac for no obvious reason before 15 + hours flight is not nice, perfect weather, plane 4 hours before take off ready , but ATC allowed 14 small planes to over take us....Dubai airport big disappointment, not enough clean restrooms, overpriced ,not enough food courts ,only retail and duty free, boarding took double time than usual....for me no more Dubai,"
Ưu: "A few of your flight crew were very nice and apologized for conditions. Free wine."
Khuyết điểm: "Pissed poor equipment, awful food if that's what you call it, cramped environment. And the fact that on both out going and incoming flights I had things stolen from the over head compartments."
Khuyết điểm: "No reason to complain."
Ưu: "Everything was great. I didn't want to get off the plane."
Khuyết điểm: "Nothing"
Ưu: "Emirates is an excellent airlines. Excellent service, comfortable seats, great food, etc., etc."
Khuyết điểm: "Too many crying babies."
Khuyết điểm: "Long walk from flight to the immigration Tooo tooo long"
Ưu: "Top class air craft with top notch entertainment"
Khuyết điểm: "Restrictions on carry on (no more than 10k) is a pain. Especially after u find out that business class is allowed 13k."
Ưu: "Flight was smooth with lovely crew. Boarding process went without hitch."
Khuyết điểm: "Checkin crew were not that friendly. I was transiting from JFK and I was asked to remove a special item from my checked in bag as it was fragile . So I had to put it in my hand luggage. However in Dubai, the Check-in crew refused to allow me to board and I ended up paying $180 to have my hand bag checked in. This was unfair as the device I had to put in my carryon had it'seems weight already added to my allowed luggage."
Khuyết điểm: "Business class was beyond amazing"
Khuyết điểm: "food"
Ưu: "on borad crew Food entertainment plane"
Khuyết điểm: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Ưu: "Everything from check in to arrival"
Khuyết điểm: "Food , if you serve Indian food it should comes with chapati and not bread bun."
This company is excellent - I am happy to say that for a long time I wasn’t treated like this on any flights. Keep up all the good old “traditions”.
Khuyết điểm: "Flights are not on time with random cancellations."
Ưu: "Nothing at all,I had a horrible flight"
Khuyết điểm: "timing and be more respectful to the costumers, and be nice"
Khuyết điểm: "They cancelled my flight"
Khuyết điểm: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Ưu: "The service was excellent. They are very helpful and friendly."
Khuyết điểm: "Maybe refresh the plan in the near future. Other then that it was very enjoyable trip."
Khuyết điểm: "Row was very crowded. Seats much too close together."
Khuyết điểm: "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"
Ưu: "The staff member who checked me in was very friendly"
Khuyết điểm: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Khuyết điểm: "Flight was delayed - missed connection in Istanbul"
Ưu: "Good seats, great staff, good food, luggage service on time, excellent price!!"
Ưu: "I like the crew , and new movies."
Khuyết điểm: "I missed my flight"
Ưu: "I got upgraded to business class, only the fourth time in 60 years flying!"
Ưu: "Food, service, flight comfort"
Khuyết điểm: "Seat selection got messed up and crew helped put us back together as a family."
Ưu: "The friendliness and the ease of flying alone."
Khuyết điểm: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Ưu: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Khuyết điểm: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Khuyết điểm: "The worst airline I have ever flown with, worst disruption management"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "great selection of movies"
Khuyết điểm: "heat, small seats."
Ưu: "I enjoyed the flight!"
Khuyết điểm: "Not applicable"
Ưu: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Ưu: "Free meal and drinkd"
Khuyết điểm: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Ưu: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Khuyết điểm: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Ưu: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Khuyết điểm: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Ưu: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Khuyết điểm: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Ưu: "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
Khuyết điểm: "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
Khuyết điểm: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Khuyết điểm: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
Khuyết điểm: "No vegan or even vegetarian meals. Very disappointing"
Ưu: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Khuyết điểm: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Khuyết điểm: "I didn't hear the boarding call in English."
Ưu: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Ưu: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
Khuyết điểm: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
Ưu: "Courteous staff.istanbul"
Khuyết điểm: "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"
Khuyết điểm: "Nothing"
Ưu: "Good food, on time, comfterbal"
Khuyết điểm: "Takes rime till theyl take your food plat"
Khuyết điểm: "Good floght"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "Everything good"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "I love the comfort and hospitality offered by the Turkish"
Ưu: "Timing, attention, discipline and overall the neatness."
Khuyết điểm: "The absolute worst airline we have ever flown with. Will never fly with them again."
Ưu: "I like the comfort of the interior, the entertainment."
Khuyết điểm: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Ưu: "Great staff Best airline food"
Khuyết điểm: "Nothing to not like"
Ưu: "I liked my second flight from istanbul to munich, great food, good seats and a private tv"
Khuyết điểm: "I didnt like my first flight from tel aviv to istanbul, horrible airplane, no place for legs, bad food."