Emirates was top class. Clean flights, rich ambience, helpful crew, good food. Entertainment was subpar. Seat cushion was not at its best. A lot of movement by Cabin Crew, causing continuous sleep interruptions (Aisle seat is not the best option).
The on ground check in staff could have been more efficient.
The trip was on time and the service was excellent.
Boarding process was most organized and efficient than any other airline I’ve flown. Service on board is ALWAYS top notch. I go out of my way to fly Emirates.
Khuyết điểm: "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
Ưu: "The crew was amazing"
Khuyết điểm: "Nothing, absolutely loved it"
Ưu: "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
Khuyết điểm: "Keep doing what you are doing."
Ưu: "Supportive to my family needs traveling with 2 babies"
Khuyết điểm: "I was offered an upgrade to 1st class, but not to my wife, I m thankful but had to decline the upgrade. I was hoping for more courtesy for an upgrade to us both as traveling couple rather than to one only"
Khuyết điểm: "Service, boarding, entertainment system was old difficult to navigate"
Ưu: "Crew was good, flight was on time."
Khuyết điểm: "They could have given the amenities, which I think they forgot"
Ưu: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Khuyết điểm: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Ưu: "Nothing. Will never fly with emirates again"
Khuyết điểm: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Khuyết điểm: "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
Ưu: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Khuyết điểm: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Ưu: "Everything else"
Khuyết điểm: "Cabin crew less approachable than usual"
Ưu: "ICE is amazing, excellent food also in economy, comfortable seats."
Khuyết điểm: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Ưu: "Ontine departure and arrival"
Khuyết điểm: "Airport Staff behaviour in Pakistan"
Ưu: "Movies entertainment"
Khuyết điểm: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Ưu: "In all the flight was good, except for the food."
Khuyết điểm: "They didn't have any option (not even fruits) for those who dislike spicy food. My colleague and I had nothing but bread and butter to dine."
Khuyết điểm: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."
Ưu: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Khuyết điểm: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Ưu: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Khuyết điểm: "All good even on a full 400 passenger flight!!"
Ưu: "Service and food"
Khuyết điểm: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Khuyết điểm: "40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!"
Ưu: "The flight was excellent and the service was awesome I can say that I liked the flight and it was comfortable Thanks flydubai"
Khuyết điểm: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Ưu: "seating availability Food service"
Khuyết điểm: "Very noisy for passengers sitting by crew area. Crew seats were used very frequently and every time it opened and closed it slammed waking up passengers."
Ưu: "Typical standard up to expectations Emirates flight overall."
Khuyết điểm: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Khuyết điểm: "baggage policing"
Ưu: "The service, the food and the comfort, as well as the entertainment are the best."
Khuyết điểm: "Nothing."
Ưu: "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
Khuyết điểm: "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
Ưu: "Flight was delayed by 7 hours because of techinical issues"
Khuyết điểm: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Khuyết điểm: "The bus ride took over 10 mins. Why are flights to South Asia and other developing countries not given boarding via the bridge? Horribly long bus ride at DXB for flight to DEL."
Khuyết điểm: "Provided a very poor quality hotel, i missed extremely important business meeting in beirut"
Ưu: "Great staff and awesome entertainment selection"
Khuyết điểm: "There is nothing to not like"
Khuyết điểm: "One baggage misssing, flight delay"
Ưu: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
Khuyết điểm: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
Ưu: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Khuyết điểm: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier. Boarding at Dubai has become a mess ever since Trump instituted a restriction on carry-on electronic devices for flights to the US originating from certain middle eastern counties."
Ưu: "I always see the best experience with emirates"
Ưu: "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
Khuyết điểm: "they are a bit expensive compared to other airlines but given the service cant complain. hopefully they start A380 from SEA"
Ưu: "Everything I have come to expect on Emirates Economy, except for boarding and disembarking the aircraft involving bus journeys - and the condition of my suitcase on arrival."
Khuyết điểm: "1. Use of buses on departure and arrival. The length of the bus journey from the terminal, in a vehicle with no seats, made me suspect we were going the whole way to Geneva by bus. 2. Don't know whether Fly Dubai or Emirates are to blame but my suitcase (a top grade modern Samsonite) was a mess by the time it reached Geneva, with rubber seal on one side of the zip peeled back and almost off. Why can't airlines and terminals ensure baggage is treated with care and respect?"
Ưu: "Very courteous flight attendants. I liked the fact that they came from several countries and looked like a strong, united team. I also enjoyed the great selection of movies, music, news, and TV shows. The space between the chairs is more generous than other airlines I used in the past."
Khuyết điểm: "There was a long line for boarding in Entebbe and very few staff attending the process. I did not have access to online checking, although I received the message that I can do it online. Horrible scramble eggs. I could not eat it."
Ưu: "Friendly crew, excellent entertainment"
Ưu: "The seats were well spaced and had a comfortable trip."
Ưu: "Nothing !"
Khuyết điểm: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
Ưu: "Exceptional crew"
Khuyết điểm: "My last leg, Dubai to Geneva was not booked as code share with Quantas but, by Quantas, as Emerates directly. This meant that I got no milage credit for the flight. Grrrr."
Excellent service from Boston to cairo and hurghada
I had bought a ticket with two checked bags but when I did the check in they made me pay for the second bag saying it wasn’t included in the ticket. Plus, I had asked for vegetarian food when buying the ticket and they didn’t gave me special food. Don’t know if it is eDreams fault or Turkish Airlines.
Ưu: "Excellent service for affordable price"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Staying overnight in Istanbul because of the 8 hours delay."
Ưu: "The airplanes were nice and the crew was wonderful!"
Khuyết điểm: "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
Khuyết điểm: "Food"
Ưu: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Khuyết điểm: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
Khuyết điểm: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Ưu: "The recline and comfort of the seat is good, and the map and entertainment system is OK."
Khuyết điểm: "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."
Khuyết điểm: "Boarding took a longer time than normal"
Khuyết điểm: "Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight."
Ưu: "Same as before"
Khuyết điểm: "Same as before"
Ưu: "Excellent all around"
Khuyết điểm: "Boarding process chaotic due to conflicting flow of movement in the aisle. People don't like to step aside to let others pass. Additionally some of carry on luggage was oversized and should have been checked into the cargo hold. When flight landed in Nouakchott an announcement should have been made so that the Dakar passengers allowed the NKC ones to deplane, AND the NKC passengers should have been advised to have their boarding passes out for inspection. This caused a backlog in the jetbridge. AND no announcement regarding local time."
Ưu: "1. I had one empty seat next to me. 2. Australian Open (tennis) was live on my tv screen!"
Khuyết điểm: "Although the crew was quite nice, one crew member was kind so-so."
Ưu: "Everything went well"
Khuyết điểm: "One of my luggage is still missing"
Ưu: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Khuyết điểm: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
Ưu: "Food was better than other airline."
Khuyết điểm: "Customer service was very poor while we were struggling to get back to the US while the hurricane was coming to FL. We tried twice to fly home earlier because we knew the flights were going to get cancelled but the airlines wanted to charge us $1500 for that. So when the time came and the flights got cancelled they were trying to adjust the flights and we got stranded away from our kids. Overall it was not a great experience as far as their customer service and we were not happy with how they chose to handle things."
Ưu: "Excellent customer service, crew always helpful and glad to please."
Khuyết điểm: "Atatürk airport link too confusing and decreased my flight experience"
Ưu: "The food, it's excellent.The entertainment system is really complete."
Khuyết điểm: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."
Ưu: "crew, food, entertainment was great. Seats were terrible"
Khuyết điểm: "seats"
Khuyết điểm: "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."
Ưu: "Early arrival by full 30 minutes--great."
Khuyết điểm: "Crying babies, but not airline's fault."
Ưu: "Pretty much everything except for the fact that they have no entertainment in Russian"
Ưu: "Plane was clean and comfortable, staff were professional"
Khuyết điểm: "Flight was delayed about an hour"
Khuyết điểm: "The tv sett wasn't working ."
Ưu: "I liked the movie options and the fact that we were given blankets and pillows."
Khuyết điểm: "I was told in Vienna that I would be allowed to carry my Kindle onto my flight from Istanbul to the USA. I was not able to and had to wait in a very long line both in Istanbul and in the US. I understand the change in regulations, but it is important that all employees of Turkish airlines are aware of the change. We also waited one hour on the runway in Istanbul. Additionally, there was a small section of the plane which received food roughly an hour later than the rest of the plane. I was on this section, and was uncomfortably hungry by the time I received food."
Ưu: "Superb service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Khuyết điểm: "When I called the night before to check into the flight our reservation had been cancelled and we did not know until we got to the airport Turkish Airlines counter in Mumbai very early in the morning that we could still fly. Never understood why our names had been removed for our return flight. Because we didn't have a boarding pass when arriving at the airport the security hesitated to allow us into the facility. Luckily we found our itinerary and they allowed us entry."
Ưu: "Every thing was excellent"
Ưu: "more leg room. comfortable seats. polite and friendly crew."
Ưu: "Crew did their utmost"
Khuyết điểm: "Customer service said that I was confirmed on my new flight, after the snowstorm in NY caused a cancellation, and that I had a Kosher meal. Neither were true. Had to spend over an hour at the airport to get a seat and almost missed the flight. Something is wrong with the customer service."
Khuyết điểm: "Staff is mean, impolite, and inefficient."
Khuyết điểm: "the kosher food was poor"
Khuyết điểm: "boarding the treat you like animals"
Ưu: "The crew were very nice al of them."
Khuyết điểm: "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."
Khuyết điểm: "Cramped seating"
Khuyết điểm: "Lack of space for over 1.95m person, uncomfortable seats (seat can not be adjusted because the button was broken for the flight over 10hours!), old fashioned seats, no usb to charge any device."
Ưu: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."
Ưu: "on time, good boarding"
Khuyết điểm: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Ưu: "Good Food, Comfortable Seats & Good Entertainment Options"
Khuyết điểm: "N/A"
Ưu: "It was a very comfortable flight. Check-in process was smooth, the airline company was sensitive to departure time. Highly recommended."
Ưu: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Ưu: "I had a really long lay over and got a free hotel. None of the airline personal will help you find the hotel desk you need to get to, but if you keep asking around you'll find it eventually(in arrivals next to the starbucks). Shuttle service to and from the hotel. The hotel was fine(I mean not great but it was descent)."
Khuyết điểm: "The flight attendants aren't super nice and if they don't understand you they kinda just move on. So that was sort of annoying."
Ưu: "Wonderful service and amazing food."
Khuyết điểm: "Beds weren't flat on business class. My feet were hanging all the trip."
Ưu: "Plane seats were comfortable."
Khuyết điểm: "Got sick from food. Stewardress skipped over me for service."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Clean, efficient."
Khuyết điểm: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."
Ưu: "Great service!!!"
Khuyết điểm: "Nothing!"
Our boarding passes didn’t come to our app. We had to check in at a kiosk and were given a pass to get through secure to our gate that did not have our TSA Precheck info , so we had to stand in line to get passes through TSA precheck security that still had no seat assignments although we had paid $32 extra per flight to select our seats. The agent at ticketing was sour almost to the point of being rude. Thankfully the agent at the gate was able to get us into seats. One we had selected on the web site and the adjacent seat so it worked out but not without a bunch of anxiety.
Total disaster flight was delayed and we missed our connection twice and staff didn’t know what they were doing. Lost 2 days of our vacation. Meal vouchers didn’t work. Baggage didn’t arrive.
Once we got on the flight everything was fine. The first leg of our flight was delayed 3 times but American sent us emails allowing us to chose a new itinerary.
Ưu: "The flight didn't last long"
Khuyết điểm: "There was a lot of turbulence so the flight was a bit bumpy."
Ưu: "Boarded easy"
Khuyết điểm: "Not making me miss my connecting flight home by refueling on Nassau for over 2 hours"
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Khuyết điểm: "Beverages fir 1st class"
Khuyết điểm: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Ưu: "Quick boarding"
Khuyết điểm: "American's coach seats are NOT that comfy"
Ưu: "Staff was so kind and helpful."
Khuyết điểm: "They ran out of a couple of the snacks, not a big problem but note worthy."
Ưu: "Boarding was super easy. Great entertainment."
Khuyết điểm: "Overall comfort. Space to relax."
Khuyết điểm: "boarding time, delayed for 3 hours"
Khuyết điểm: "The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying."
Khuyết điểm: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Ưu: "The airplane was clean and spacious"
Khuyết điểm: "Improve the snacks and the crew attitude"
Ưu: "yes thank you"
Khuyết điểm: "all vary good"
Ưu: "Nothing was better than standard"
Khuyết điểm: "It felt like the staff had instructoions not to smile not even once. The food was beyond terrible. I’m not asking for hot bread like other airlines do, but at least serve it at room temperature instead of super frozen. Same for the butter. The continental breakfast had nothing continental about it"
Khuyết điểm: "A toilet had no water. The internet was not working for the whole flight"
Ưu: "The plane was nice and clean...had just been renovated"
Khuyết điểm: "I can’t believe therebwere no flights from MIA to RDU from 11:30 to 4:30 :(. (Original flight was a 3.5 hour layover and that was bad emough)...and then it was changed to this flight:("
Ưu: "The plane"
Khuyết điểm: "The food"
Ưu: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Khuyết điểm: "On time departure and early arrival."
Khuyết điểm: "Space in seats"
Ưu: "Great crew"
Khuyết điểm: "WiFi not working"
Ưu: "Everything worked the way it was supposed to. Bag transfer through customs and transfer to domestic was easy."
Khuyết điểm: "Snacks and food in general on US operated airlines is generally sad. American Airlines should learn from Qantas about food quality and service."
Ưu: "The fact that we got home without our luggage missing"
Khuyết điểm: "Flights were operated by American Airlines. The touch screens on the flights between Munich to Philadelphia. Apparently this was a known issue so I have no idea why the company didn't care to fix it. The food served was awful and tasteless. Not to mention that webjet once again made errors with out booking which the AA ground staff were nice enough to fix."
Ưu: "the flight attendant passing out newspapers calling them "fake news" was hilarious."
Khuyết điểm: "when people lean back in their seats, i'm pretty much hit in the face because of the lack of space. so i also had to lean back in my seat to just get some face space. won't use AA again for long flights."
Ưu: "Good in-flight service, comfortable first class seat."
Khuyết điểm: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Ưu: "Short flight, available texting for t mobile customers"
Khuyết điểm: "AA overbooked their flights too much"
Ưu: "Plenty space due to flight not completely booked ."
Khuyết điểm: "No personal choice in entertainment."
Khuyết điểm: "Too cold, even with air off above me."
Ưu: "mas de media hora en la pista y 15 minutos mas para desembarcar"
Khuyết điểm: "second security check at gate where they wouldn't allow me to bring water even though I was sick and bought it after 1st security also threw away my lotion that had gotten through first security"
Ưu: "Finally taking off"
Khuyết điểm: "Being stuck on the runway"
Khuyết điểm: "Plane had no Per-seat entertainment system."
Ưu: "Friendly crew Smooth flight"
Khuyết điểm: "Couldn't select seats"
Khuyết điểm: "Nothing great"
Ưu: "Nothing, worse customer service also"
Khuyết điểm: "Everything, we lost our connections, they didn't help us out with our next flight"
Ưu: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Khuyết điểm: "I had one of the smallest seats on the jet (window seats)."
Ưu: "Friendly staff"
Khuyết điểm: "Delay taking off"
Khuyết điểm: "Unexpected layover in maine. Worst and oldest planes I have ever flown in. Absolutely no entertainment options or Internet from Amsterdam to san francisco!"
Khuyết điểm: "plane no tv on each seat on a long flight from spain to jfk - that is truly traveling in the stone age - it was operated by American Airlines -the food was truly not eatable - the flight attendant did not even know where Bongor was and if the plane was landing there - the plane was from the stone age truly a disappointment"
Ưu: "Smooth flight on snowy day"
Khuyết điểm: "Plane was too old, flight attendants were rude"
Khuyết điểm: "The layover was supposed to be an hour...ended up taking 3.5 hours!"
Really well organized check in and boarding. Service is great. Although all information is provided for the requirements to fly, finding them on the website can be a bit confusing sometimes
Flight was delayed more than 2 hours. Was made to check carry-on bag.
We were waitlisted for unknown reason. Was resolved a hour later. The supervisor was professional and kind. She kept offering to down grade us to economy. Finally, after we said no, no and no, she miraculously found us seating in Business class. After that it was smooth sailing
Internet in the plane is terrible:((
I’m very happy! Very helpful all personals , so happy with service! A++++++! Want fly again! Highly recommended! Thanks for your service!
Never happened. Flight was canceled
Flight restrooms were dirty
British Airways cancelled my flight just a few hours before my departure. Very upsetting.
Khuyết điểm: "Food and personnel attitude."
Ưu: "Flight was on time."
Khuyết điểm: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Ưu: "Cabin crews are kindley attended."
Khuyết điểm: "It's O.K. with good price."
Khuyết điểm: "Nothing !! Thanks for everything"
Ưu: "Crew was great and seat was comfortable"
Khuyết điểm: "Very poor signage to show where boarding groups 1, 2. 3 , & 4 were supposed to queue. Gate attendant nasty."
Ưu: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Khuyết điểm: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Khuyết điểm: "more comfortable seats and space, better food"
Khuyết điểm: "Very small plane, so much turbulence during flight. It was the worst."
Ưu: "Very attentive crew"
Khuyết điểm: "No complaints"
Ưu: "Friendly staff"
Khuyết điểm: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Khuyết điểm: "Delays an chaos"
Ưu: "Once I understood how it worked it was a breeze"
Khuyết điểm: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Khuyết điểm: "No free food or drink was offered."
Khuyết điểm: "Arbitrarily the British Airways agents at the gate would decide what carry-on would have to be checked as cargo. It had nothing to do with the size as they explained, just they thought the flight was too full and needed to send some carry on to cargo. We had a tight train connection to Granada and didn’t want to miss it waiting for luggage. If it would have been returned at the jetway it wouldn’t have been a problem."
Khuyết điểm: "Nada"
Khuyết điểm: "The seats were very uncomfortable for such a long flight."
Khuyết điểm: "Our seats was almost the last seat of all our flights, even we checked in very early."
Ưu: "More space since there wasn't people"
Khuyết điểm: "Paying for food"
Ưu: "Internal Wifi to watch movies and music"
Khuyết điểm: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Ưu: "The flight itself was fine"
Khuyết điểm: "The agents at check in were rude and unhelpful despite the fact that I was traveling business class. One even tried to tell me what it is like to fly in the US, that it is worse than in Spain."
Ưu: "On time. Polite crew. Plenty of USB chargers."
Khuyết điểm: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."
Khuyết điểm: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Ưu: "Usually on time"
Khuyết điểm: "Too crowd. Bad food. They do not clean at all between flights."
Khuyết điểm: "Boarding was extremely disorganized and hectic. No lines or sections were created to organize boarding process. Boarding area was crammed with people pushing to board. Seat selections of many passengers (including my boyfriend's and my own) were switched at the last minute right as we were boarding . We had to wait until everyone was seated to negotiate seat changes with fellow passengers in order to sit together. The seat and luggage moves added to the chaos on the plane and delayed the flight by about 45 minutes. food was mediocre, seats uncomfortable. All in all not a good experience. Had boarding been calmer and smoother the rest of the issues wouldn't be as notable as us passengers would have been in a much better mood."
Ưu: "Quick boarding."
Khuyết điểm: "No movies or videos. Children crying and screaming."
Ưu: "Attention and FOOD! Although it was a very small brunch it was amazing!"
Ưu: "Professional kind and helpfull crew Punctual departure and arrival on time"
Khuyết điểm: "No free headphones available and no games on personal tablets No vegi dishes and no choice of meals for allergic passengers Very little space for legs"
Khuyết điểm: "My flight was delayed for 2 hours they changed the gate # My notifications in my phone were wrong overall poor management My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Ưu: "Movies were good, seats were OK"
Khuyết điểm: "Paying $85 for a 2nd bag"
Ưu: "Food, comfort, crew stand out. Check in very quick and efficient. Everyone helpful."
Khuyết điểm: "Unable to get to connecting flight in time available - this itinerary should not be sold. wasted 4 hours in Madrid and my ride in Jerez wasted time also. Many people from my flight and others were in the same position."
Ưu: "The staff is incredibly friendly and they serve you a lot of food and drinks. I think the seats on the larger planes are older but they are more comfortable for me and I loved my movie selections! I took 4 flights with Iberia 2 long ones (11 hours each way) and two shorter ones (5 hours each way) and they were on time, friendly and very comfortable on every flight! I will definitely be flying with them again!"
Ưu: "Lots of leg room. Great selection of in flight movies, games, and music. The lunch/dinner was really good."
Khuyết điểm: "Started boarding really late and 20min late taking off. Arrive almost and hour late. Breakfast was a dry roll with a slice of ham and cheese, half a kit Kat, and a yogurt."
Khuyết điểm: "arrival and departure times, overall service"
Ưu: "The entertainment was readily available."
Ưu: "Crew was friendly and accommodating."
Khuyết điểm: "Seats were next to the bathroom in the middle of the plane and passengers have no regard for your comfort. They lean on your seats, leave the stinky bathroom door open constantly-causing me to get up and close it at least 4 times during a 9.5 hour flight."
Ưu: "The attendants/crew were kind and efficient"
Khuyết điểm: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Khuyết điểm: "There was a tall guy sitting behind me, and I was forced and prevented from laying back during a 7+ hr flight."
Ưu: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Khuyết điểm: "The food could be better"
Ưu: "American Airlines made a 10.5 hour flight very comfortable and very quick!"
Ưu: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Khuyết điểm: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Khuyết điểm: "Kept us waiting for five hours"
Khuyết điểm: "Delayed flight. Misplaced luggage. Long lines. Poor staffing. Had to give up food vouchers for delayed flight given long lines just to pick up vouchers. Long lines due to poor staffing."
Ưu: "The Free glass of wine was a very nice surprise."
Ưu: "Entertainment included screens in front of every seat, plus tv/movies over Wifi on my iPad, with a good selection."
Khuyết điểm: "The extra security line in Panama was slow and painful, and they dump you into this very small waiting area once you're through it."
Khuyết điểm: "Food was not good, flavor wise"
Khuyết điểm: "Some crew members don't know how to tolk to passengers they were rude and also they offer coffee for the second time and they said that they don't have more milk come on"
Khuyết điểm: "Way too small a plane for the flight length."
Khuyết điểm: "United Airlines has really gone downhill"
Ưu: "It went smoothly"
Khuyết điểm: "No service"
Ưu: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Khuyết điểm: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."
Khuyết điểm: "You didn't get my bags to airport on time and so I missed my connecting flight which was 90 minutes after my previous flight, I have an 8 month old son and you made us spend another 4 hours waiting for a flight."
Khuyết điểm: "There is not food and not entertaiment"
Khuyết điểm: "There’s non food!"
Ưu: "That it’s a direct from Houston to SLC lots of smooth air"
Khuyết điểm: "Not even a pretzel No diet sprite tiny seats crj 700"
Khuyết điểm: "Flight arrived early but we had to wait over an hour to disembark and bathrooms were locked down."
Ưu: "Pilot made up for delayed departure by landing only 20 minutes behind schedule."
Khuyết điểm: "45 minutes Delayed departure. Pretzels and drinks were only provided in a 3 1/2 hour flight..."
Khuyết điểm: "Not enough choices for dinner. It was salmon yuck"
Ưu: "The crew on the United flight were kind and helpful during the flight"
Khuyết điểm: "The change of the departure of my flight The miscommunication between airlines No customer service of united airlines in Panama during transit and not being presented with all the boarding passes when checking in. The old business class seats were very uncomfortable. Having no help from representatives to issue a boarding pass"
Khuyết điểm: "We should be able to watch a movies without having to pay for internet or the movie what else are they gonna take away ?"
Ưu: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Khuyết điểm: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Khuyết điểm: "No outlets"
Ưu: "Lunch was free."
Khuyết điểm: "We sat in the runway for 2 hours trying to get the birds to leave."
Khuyết điểm: "Seats are really narrow and hard. They don’t recline much."
Khuyết điểm: "very old and awfull plane"
Ưu: "The employees work good."
Khuyết điểm: "No food for almost 6 hour fly, no tv."
Khuyết điểm: "Ive never flown with United Airlines internationally and now that I have I never will again. I had just flown with COPA airlines from Colombia to Panama and it was great. I thought I would have a similar experience with United, but alas it was not. You have to pay for movies and food on an international flight?! what is that! terrible terrible"
Khuyết điểm: "Bad, bad, bad"
Ưu: "Boarding to the United, was smoth"
Khuyết điểm: "Menu; Menu selection was none except for a sandwich. The crew was not friendly at all. Courteous by doing their work, but not friendly and welcoming at all."
Khuyết điểm: "Still don't get the online seating. Got good seats without selecting in advance even though they overly encourage you to pay for a premium seat or indicate the only seats remaining are the worst possible on the plane. Really don't like this internal policy."
Khuyết điểm: "All good"
Ưu: "At the airport was a little confusion to get pass TSA . There was construction and no clear directions to get to the gates , what made the lines extra long and people getting confused."
Khuyết điểm: "Long lines to get through security"
Ưu: "I like to the passengers on the plane werrhelpful"
Khuyết điểm: "After calling United to change my seat to one in the same price category, I arrived on the airplane to find the attendants had no record of me having that seat. Which not only caused embarrassment for me and the other passenger but also held up the flight. Also this was the worst food I've ever had on a flight in my entire life even other United flights had much better meal choices."
Khuyết điểm: "They didn't give food"
Ưu: "The option to use your device to watch free movies! They made arrangements to stay in Houston after we missed the connection due to a delay."
Khuyết điểm: "Flight delayed. No food."
Ưu: "Very few things."
Khuyết điểm: "6 hours international flight with only popcorn and cheese and crackers selection for lunch. Ridiculous Boarding process was a mess."
Ưu: "The price"
Khuyết điểm: "No entertainment on such a long fight. Food for purchase not included, then the for purchase the system was down. My bags did not arrive , and then i had to wait 3 days in milan eith no luggage at all."
Khuyết điểm: "AC was extremely cold"
Ưu: "Unforeseen delay was well managed by United!"
Khuyết điểm: "Paying for entertainment ($7.99 for long flights) not good at all. The crew didn't offer to check/ review the menu. Ps: in my flight Houston- Panamá city the entertainment was free through the united app. Also,there was free wifi during my flight ( very good)"
Ưu: "Crew was professional , courteous and tried the best they could with a full plane"
Khuyết điểm: "Two screenings in Panama , carry on luggage rule constantly being abused , smell of the cabin"
Ưu: "Organization for boarding and the seats. The staff was awesome"
Khuyết điểm: "Snacks the waffles is to sweet so early in the morning!"
Khuyết điểm: "I was very displeased with the boarding process in Panama City. We were moved from the boarding area without explanation and asked to screen our luggage again at the gate. I had to discard a full bottle of water that I purchased after the first security check. It would have been nice to know about this before so that we could consume our water and use the rest room before boarding. Very frustrating!"
Ưu: "It seemed to go by quickly and smoothly"
Khuyết điểm: "The guy next to me took up way too much room. The entertainment was expensive, and boarding was late due to an issue with the walkway not lining up with the aircraft"
Ưu: "Flight crew attention and dedication"
Khuyết điểm: "Charge for everything but breathing air"
Ưu: "The Captain gave us all free access to watch the last game in the American League playoffs. It was appreciated and unexpected."
Ưu: "Check in was easy and staff was very helping."
Khuyết điểm: "There should be more food options to buy."
Ưu: "It wasn't crowded/full flight, so that was nice. Otherwise everything else was below standards."
Khuyết điểm: "On the flight from Houston to Panama city we experienced United's personal entertainment where you could use your iPad to watch movies. The Carmel/waffle treat was amazing and they offered a full can of soda. On the reverse flight, this flight that I'm reviewing, none of these amenities were offered. Additionally the temperature cycle between ice cold and quite uncomfortably warm."
Ưu: "Nice entertainment system. Comfortable seats. Lots of bathrooms. Good dinner. The hot sandwiches served shortly before landing were actually tasty."
Khuyết điểm: "United has changed my seat twice. I sign up for an aisle and they move me to the window. I can't believe that if there is a plane change they move people in Business and First around without notification. On this trip, they did it again, on the flight leg from Rome to Chicago. If I hadn't noticed the change as soon as I checked in I would have spent over 9 hours in a window seat, which would have meant being unable to get up and move easily to prevent sciatica and other issues. Hard to hear the gate crew in Fiumicino."
Ưu: "Great movie selection and functionality."
Khuyết điểm: "You had to download the app prior to flight to use entertainment."