Khuyết điểm: "Have no recommendations...everything was great"
Ưu: "The price was right. On time arrival."
Khuyết điểm: "Crew and food were not especially pleasant."
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Ưu: "Was amazed because of the Hello Kitty theme in the plane , very friendly staff very worth trip"
Khuyết điểm: "Nothing everything went well"
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Khuyết điểm: "Great experience, will use EVA again."
Ưu: "The crew was amazing and the seat was comfortable. Mostly, I liked the food."
Ưu: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Khuyết điểm: "Children's meals can be changed a little more, then the amount is a little less!"
Khuyết điểm: "I will go again"
Khuyết điểm: "Great service from flight staff."
Ưu: "Superb flight all around. Excellent seat, entertainment, food and crew. Cute Hello Kitty/Sanrio items too."
Khuyết điểm: "Rather long delay in turning off the seatbelt sign after takeoff, despite smooth flying."
Ưu: "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
Khuyết điểm: "Boarding time always seem to slip a few minutes lately."
Ưu: "They staffs were very friendly"
Khuyết điểm: "2 restroom out of order flight bound tpe."
Ưu: "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
Khuyết điểm: "Nothing Everything was awesome"
Ưu: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."
Ưu: "Good Service and Very Polite"
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "Mom got the flight but hearing good things about Eva Air, I can't wait to try!"
Khuyết điểm: "Great flight, and food was pretty good as well."
Ưu: "I slept all the way"
Ưu: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Khuyết điểm: "We won’t fly Eva again."
Ưu: "Good was excellent. Aircraft clean and comfortable"
Khuyết điểm: "Better movie selection would have been nice"
Ưu: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Ưu: "Clean plane, super friendly crew, fast check-in and boarding. Extra points for supplying great vegan meals."
Khuyết điểm: "My only note if to add a protein to the vegan meals. Tofu or beans of some sort would've been a great addition."
Khuyết điểm: "Serving are very poorly"
Ưu: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal service good. Snacks available"
Khuyết điểm: "Meal was really not good and a far step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
Ưu: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Khuyết điểm: "Nothing"
Ưu: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
Khuyết điểm: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
Ưu: "Food and smooth boarding"
Khuyết điểm: "Entertainment - movies and shows were lacking"
Khuyết điểm: "No peanuts or chips in between meals"
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Khuyết điểm: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Khuyết điểm: "Please update more new movies and musics"
Ưu: "I am very pleased with EVA' service after all."
Khuyết điểm: "All good!"
Ưu: "Once I got to Taipei I had a 22 hour layover. I called to see if I could get an earlier flight and I was told there was one. I just needed to go talk to Eva to check on price. The woman was rude and then told me there were no more flights. I am in the process of starting a business in Bali Indonesia and I will be flying from the US but will not use or recommend Eva."
Khuyết điểm: "The food was not as good and they could have offered more drink/water service."
Ưu: "Comfortable. Timely food service - good time for sleeping. Bathroom had toothbrushes, earplug and sleeping masks - a nice touch."
Khuyết điểm: "I did not like not being offered a seat until the last day. We want a seat assignment. How are you supposed to choose one flight over another without a seat."
Ưu: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."
Ưu: "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Khuyết điểm: "i answered this already"
Ưu: "Crew attention to detail, comfort, food, overall experience, clean restrooms"
Ưu: "Beautiful stewardesses, newer aircraft- roomy & amazing personal TVs w/ awesome movie selection."
Ưu: "on time with schedule, good food and service, nice staffs."
Ưu: "Liked the service and inflight movie and such"
Khuyết điểm: "Nothing"
Ưu: "Entertainment was excellent,lots of new movies, etc. Food was good for an airplane economy flight. Attentive flight attendants, flight was on time."
Khuyết điểm: "Seats are a little tight."
Plane a bit old, no entertainment service.
Khuyết điểm: "One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them."
Ưu: "Helpful staff, comfortable seating, but then we were both short."
Ưu: "well organized no hassle at check in"
Khuyết điểm: "food"
Ưu: "The check in counter staff was amazing and put me on an earlier more convenient flight."
Ưu: "Crew was nice and friendly. Quick load in and fast departure. In the air 15 minutes ahead of schedule at 17:21"
Khuyết điểm: "Since they had (unexpectedly) provided a meal on my previous trip (10am to 11:30) , I assumed a meal would d be provided given the time of travel. All we were given was an inedible pastry with chocolate. Plane landed at approximately 18:40 but not at gate until 19:20 - long taxi and shuttle ride"
Ưu: "Everything was good. Crew was nice. clean plane."
Khuyết điểm: "Maybe a little bit bigger airplane but that's still fine for 1 hour flight."
Ưu: "The Phuket ground staffs helped me and my family so much for boarding at the deadline time. They also waited until we passed the checked gate. This event is one of my appreciate trips."
Khuyết điểm: "Nothing"
Khuyết điểm: "Great meal service! Seats very comfortable and lots of leg room. Highly recommend ++"
Ưu: "Very fast boarding and de-boarding."
Khuyết điểm: "There was about a 20 delay in the departure. Otherwise, everything was fine."
Ưu: "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
Khuyết điểm: "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
Ưu: "Provided food without any cast in low budget flight"
Ưu: "Excellent support for disabled passengers like myself and my companion. Both in boarding and deplaning. The tasty meal was served and cleaddred promptly."
Khuyết điểm: "No entertainment, but this Bangkok Airways flight wasn't full. They were helpful from check in to baggage claim."
Ưu: "all except security"
Khuyết điểm: "the agent wanted to take away my insulin pens. She asked other agents about the pens, then gave them back I showed my displeasure for management not schooling their employees properly. not ending there I was asked for the boarding pass. It was used to record notations in a log book. I found this upseting. An extremely poor was conducted. I had a bag hanging from my belt, it was never checked. I could have had anything in it. Overall very poor, poor, poor."
Ưu: "Easy boarding, attentive crew"
Khuyết điểm: "dont remember much about this flight, so it must not have been bad"
Ưu: "As always, bangkok air provides good service and good value."
Ưu: "Everything good"
Khuyết điểm: "Hard landing"
Khuyết điểm: "I was not allowed to do the on-line check-in from my destination, so ended up with some lousy seats. Fortunately they changed them for me at the airport."
Ưu: "Polite and helpful crew and good food."
Khuyết điểm: "Messy boarding"
Ưu: "Service on board, food and drinks, seats, and puntuality."
Khuyết điểm: "Boarding at Bangkok International Airport is seldom from an air bridge. Taking a bus often provides a fun ride for airline fans around this huge and busy airport."
Khuyết điểm: "Food diabolical outward journey and return . Totally terrible in every respect not one positive thing to say quite possibly worse airline food ever experienced"
Ưu: "Nice hot food and non alcoholic beverages provided."
Khuyết điểm: "Constantly rechecking our boarding tickets even though we are already inside the airplane."
Ưu: "Bangkok Airways as truly a classy airline. Prepared, friendly, excellent service, delicious meal and safe travel. I'll choose Bangkok Airlines at the next opportunity. Carol"
Ưu: "Speed and efficiency from check-in to arrival."
Khuyết điểm: "Attitude of counter attendant. Not professional. I pointed out the indiscretion, after which she offered no apologies, however the baggage attendant did Apologize for her actions."
Ưu: "That they served food and coffee and tea"
Khuyết điểm: "That there was no vegetarian option for the food"
Ưu: "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
Khuyết điểm: "N/A"
Ưu: "Clean, efficient distribution of food & drink. Chaos entering plane was countered by smiles & Thai greeting."
Khuyết điểm: "I’ve travelled throughout Asia before & am used to the lack of announcements fir queuing, but this was more extreme. They seemed panicked they wouldn’t get out on time. On board they dropped doors at us and summarily picked it up. Rather un-Thai-like service"
Ưu: "Service is outstanding polite and friendly crew. Professionalism at its best during confrontations, Cheers!"
Khuyết điểm: "Rude passengers, Apparently loud and discurtious chinese nationals do not know how to be polite, talk softly or behave in public, sad!"
Ưu: "great airline. Used the lounge before getting on the plane, I will use Bangkok Airways whenever I can."
Khuyết điểm: "nothing."
Ưu: "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
Khuyết điểm: "Unreliability. Delays. Cheapness."
Khuyết điểm: "Not the friendliest service. Trip to phuket was great. Back was just okay."
Ưu: "Polite crew"
Khuyết điểm: "Tight seating, while empty rows where available."
Ưu: "On our trip to Thailand, we flew Bangkok Airways 3 times, Bangkok-Chiang Mai, Chiang Mai-Phuket, Phuket-Bangkok. Each flight was on time, the crew was friendly and professional. They even fed us on each flight, a couple of which were barely over an hour! And I mean real food, not just a bag of peanuts or pretzels! In addition, there was a lounge for passengers that served coffee, soft drinks and snacks before the flight, and provided free WiFi. Finally, no hidden fees! Reminded me of flying US airlines domestically, about 30 years ago!"
Ưu: "- Service staff - Meal on board - The fit of time for layover"
Khuyết điểm: "Did not have a vegetarian option"
Ưu: "Everything about the flight and the food service"
Khuyết điểm: "Nothing"
Khuyết điểm: "Payed. Did not get my ticket."
Khuyết điểm: "no entertainment, but was a very short flight so ok"
Khuyết điểm: "I wish the seats had more room."
Ưu: "That it was on time mostly and got us to our destination. Food was a saving grace compared to the overall experience."
Khuyết điểm: "Super old equipment, no entertainment at all for an international flight at least for the longer 4 hour leg. Their motto fly boutique feel unique is a joke. You could tell they are a cheap cheap airline, they never got a gate at any airport, appeared like relegated to the far flung corners of the airport! Always busing us to and from the gates. In flight bare bones with rickety old seats. Certainly for the super budget minded a good value maybe but I won't be traveling with them anytime soon. crew kept asking me to remove my noise canceling headphones. No airline has ever asked me to coz duh that's their purpose!"
Ưu: "Food provided and comfortable seats"
Ưu: "Cheap, friendly and gave us food!"
Khuyết điểm: "Fish for breakfast?"
Khuyết điểm: "it was a short flight i do not eat on these flights Entertainment poor due to short flight Overall no reason to be dissatisfied"
Ưu: "That we flew the same day as we were told."
Khuyết điểm: "Sitting at the airport for 9 hours."
Ưu: "Crew amazing."
Khuyết điểm: "Food variety should be increased."
Khuyết điểm: "On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight"
Ưu: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
Khuyết điểm: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Ưu: "Seat and legroom ok. Seats are on the narrow side if you have a large person beside you. Supper was excellent. Breakfast so so."
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Ưu: "the flight was on time"
Khuyết điểm: "the sound system on my seat was broken so I couldn't watch movies except"
Khuyết điểm: "It was a 14 hour flight and my head phone jack didn't work"
Ưu: "Overall good experience"
Khuyết điểm: "Food can be improved a lot"
Khuyết điểm: "seat cushion for the back is too hard."
Ưu: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Khuyết điểm: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Khuyết điểm: "The seat was a bit small for me, legroom a bit tight."
Khuyết điểm: "Liked everything"
Ưu: "Except for one time service everything else is good"
Ưu: "The vegetarian food was excellent every time."
Khuyết điểm: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
Ưu: "Flight and service were excellent on all accounts including food."
Khuyết điểm: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Khuyết điểm: "couldnt find anything to complain about"
Khuyết điểm: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Ưu: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
Khuyết điểm: "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
Ưu: "Absolutely nothing"
Khuyết điểm: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Ưu: "Left on time arrived early. Staff excellent."
Ưu: "Friendly crew and pilot. Smooth take off and landing."
Ưu: "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
Ưu: "Tiny chocolate"
Khuyết điểm: "Everything wlse"
Ưu: "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"
Ưu: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Khuyết điểm: "Staff seemed a bit stressed at times. Service seemed rushed but acceptable."
Ưu: "The tv had decent selection. Crew were nice. Priced good"
Khuyết điểm: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
Ưu: "Very clean everyone was nice, easy getting on and off flight"
Khuyết điểm: "Movie and tv selection pretty bad! And seats not comfortable compared to the longer Cathay Pacific flight I had just taken."
Khuyết điểm: "Hindi selection of movies was not good"
Khuyết điểm: "Seats are terrible"
Ưu: "Helpful crew"
Khuyết điểm: "Cramped seating. Very little leg room"
Ưu: "Blankets and good movies and very kind"
Khuyết điểm: "Sometimes too cold"
Ưu: "Comfortable seats, clean toilets, great service"
Khuyết điểm: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Ưu: "On time performance"
Khuyết điểm: "Safety"
Khuyết điểm: "same as above"
Ưu: "The plane actually arrived an hour earlier than expected."
Ưu: "Stewardesses were nice and accomodating"
Khuyết điểm: "Plane seemed a bit older for an international flight. Not much legroom, poor entertainment options no games and there were no adjustable air vents."
Ưu: "The food quality was great, and they had cup noodles available upon request throughout the whole flight, which was a nice touch. The staff was lovely and very helpful, there were endless entertainment options, and the seats were roomy."
Ưu: "Good selection of entertainment"
Khuyết điểm: "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"
Ưu: "Good collection of entertainment options"
Khuyết điểm: "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
Ưu: "I liked the smothered flight and the management of time that the crew implemented"
Khuyết điểm: "The food was almost not edible . I would feel guilty feeding it to my dog"
Ưu: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Khuyết điểm: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."
Ưu: "Behaviour of flight crew, punctual arrival,food and departure.Great prices. Nice support from ground staff during lengthy queues at Kolkata immigration.Thanks!"
Khuyết điểm: "Nothing much ! Restriction of cabin baggage to 7 kilograms for passengers on very long routes ( Kolkata ,HongKong to Boston and San Juan in my case) and being asked to weigh all cabin baggages and check in a cabin baggage of 9 Kilos."
Khuyết điểm: "Need a little extra leg room"
Ưu: "Easy boarding!"
Khuyết điểm: "Food could have been better"
Ưu: "American pilots"
Khuyết điểm: "Food"
Ưu: "-Staff were incredibly attentive and gracious at every step. Could not ask for more from them. The flight attendants were also really conscientious but also discrete about making sure that things were comfortable to passengers, for example making sure that windows were closed most of the time and lights were down so that people could sleep in between meals, and moving someone that was sick to a more comfortable and private seat, both for the sake of the sick individual and for the comfort of the people that had initially been sitting around them. -The complementary movie options were great and really helped pass the time on the 24+hr flight from NYC to Western Australia. -1 free large checked bag, which was very nice. -I think the complementary food and snacks were really yummy and generous, for airline food. I very much enjoyed the meals and snacks. Also, the complementary wine was a nice treat and tasted surprisingly good. -The complementary pillows and blankets were nice, warm, and soft. -The flights were on time, much better than American airlines that I've flown on. -The bathrooms were cleaned regularly throughout the flight and were much cleaner and nicer smelling than other airlines that I've been on."
Khuyết điểm: "The only thing thing that could really be improved upon (which is not as much the airline's fault as the plane manufacturer's fault) is that the economy seats and cabin layout could be more comfortable for long flights. I understand how hard it must be to design a plane that fits that many people and that's comfortable for 24+hrs of flying, but a few improvements could relatively easily be made I think, which would improve the experience dramatically: -If the seats were softer (and perhaps more ergonomically designed with an average person's shape in mind) it would make a world of difference, I think. -Being able to put the arm up on the wall side of the window seat would make it much more comfortable. -Padding on the arms would also help. -Of course more leg space and wider seats would make a world of difference, but I know that is tough to do since space is limited."
Lead flight attendant was rude and not helpful. Very unprofessional.
boarding wheelchair flyer poorly done
Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.
Khuyết điểm: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."
Ưu: "We boarded and took off early"
Khuyết điểm: "A little bit bigger free water bottle"
Ưu: "The flight attendants were very attractive"
Khuyết điểm: "The flight was delayed 20 minutes."
Ưu: "Everything was ok"
Khuyết điểm: "It left late"
Ưu: "The flight itself was OK."
Khuyết điểm: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."
Ưu: "Cheap flight!"
Khuyết điểm: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."
Khuyết điểm: "The speakers were too loud and the hostess can’t do anything about it."
Ưu: "The seat was comfortable and easy to use."
Khuyết điểm: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"
Khuyết điểm: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."
Ưu: "I booked a flight and feet combo and the whole experience was well organized"
Khuyết điểm: "No snacks but whatever"
Ưu: "Fast to board Economical"
Khuyết điểm: "Too cold Didn’t know about luggage charge"
Khuyết điểm: "Missed thefkight"
Ưu: "Attentiveness of Aircrew."
Khuyết điểm: "Nothing"
Ưu: "Boarding was fast and the flight was comfortable."
Khuyết điểm: "We were delayed about 15 minutes, but they didn't say anything it just happened."
Ưu: "The seats were nice and boarding was quick."
Khuyết điểm: "The flight was a bit delayed, but not by much."
Ưu: "Kind crew."
Khuyết điểm: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."
Khuyết điểm: "It would be nice if they gave us a little snack."
Ưu: "Friendly and easy flight. Good value for money."
Khuyết điểm: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"
Khuyết điểm: "Quick easy flight. On time. Good service. New plane."
Ưu: "Seat was fairly comfortable"
Khuyết điểm: "The leg room was really small"
Khuyết điểm: "No explanation why a long delay and change of gate at DM airport"
Ưu: "The plane appeared clean, and they gave us complimentary small bottles of water."
Khuyết điểm: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."
Khuyết điểm: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."
Khuyết điểm: "Missing an arm seat"
Ưu: "Nok air is a nice airline"
Ưu: "Super easy hassle free and nice staff :)"
Ưu: "On time"
Khuyết điểm: "Just serve water"
Ưu: "Cheap and very cheerful. Great airline at great prices. Highly recommend"
Khuyết điểm: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."
Khuyết điểm: "This flight was 2 hours late"
Khuyết điểm: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"
Ưu: "Staff on plane was excellent"
Khuyết điểm: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."
Ưu: "Everything was efficient and we'll run."
Khuyết điểm: "The airplane was not very clean."
Ưu: "Crew Snack"
Khuyết điểm: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"
Ưu: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."
Ưu: "Kind check in service and luggage allowance"
Ưu: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."
Khuyết điểm: "No online check in."
Khuyết điểm: "Delayed 2 hours"
Ưu: "The flight arrived 20 earlier than scheduled."
Khuyết điểm: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"
Ưu: "Left on time and arrived early....No frills friendly service in brand new planes."
Ưu: "Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!"
Ưu: "Liked that the busses to gate at arrival were not packed"
Khuyết điểm: "Not having middle seats filled thought that was terrible"
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Khuyết điểm: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Khuyết điểm: "Excellent service over all."
Ưu: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Khuyết điểm: "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
Khuyết điểm: "No beer or wine served on this international flight."
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Khuyết điểm: "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
Ưu: "Food was good. Flight was punctual. Heritage magazine is well done."
Khuyết điểm: "Seats"
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Everything, from the check in process, to the flight itself."
Khuyết điểm: "Nothing to eat, except a cup of juice or water."
Khuyết điểm: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Khuyết điểm: "Delayed by almost 2 hours."
Ưu: "Boarding by rows - great!"
Ưu: "Service and friendly staff"
Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "Overall, this is a short trip. Everything is ok."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Khuyết điểm: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "Lined up, crew took our tickets, we loaded on the bus to bring us to the plane, but the bus just stayed there for 10-15 mins. Then they told us all to get off the bus and go back into the terminal and wait. No explanation or apologies. Waited another 30 mins then everyone lined up again. They never explained what the issue was - it was a bit unsettling. Like, was it a meintamice issue? Should we be worried for our safety? Or was the aircraft simply late/delayed? Upon taxiing and take off the pilot finally said they were delayed from a previous flight and the plane needed to be “checked.” Would’ve like to know that an hour earlier when we first got kicked off the bus."
Ưu: "I choose this flight because of late departure time"
Khuyết điểm: "no entertainment. no wifi."
Khuyết điểm: "The Vietnam airline has little consumer orientation"
Ưu: "Overall a good airline. Full meal served even on a short hour and half flight."
Khuyết điểm: "The air con wasn't on until we were in the air"
Khuyết điểm: "Food... only could have the fruit"
Ưu: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Khuyết điểm: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Ưu: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
Khuyết điểm: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
Ưu: "On time, lunch served, no problems."
Khuyết điểm: "No entertainment, but a very short flight, one hour, who cares?"
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Ưu: "Vietnan Ailrlines is the best and most reliable in-country operator. However, that isn't saying much. Overall, the company, its equipment, and employees are the most professional."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Flight was on time and crew was professional and polite."
Khuyết điểm: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Ưu: "The Boeing 787 9"
Khuyết điểm: "The food"
Ưu: "it was a short trip"
Khuyết điểm: "plane was old and had an unpleasant odor"
Khuyết điểm: "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
Ưu: "Excellent service and on time performance. Very intelligent personnel."
Khuyết điểm: "However, snack was one of the worst I've had in 50 +years of flying."
Ưu: "Flight left exactly on time and arrived 10 minutes early."
Khuyết điểm: "Leg room very poor on this flight. Very short flight so no food or entertainment."
Ưu: "No comment"
Khuyết điểm: "No comment"
Ưu: "Ease of travel was fantastic"